PostCo Returns & Exchanges
PostCo: Returns & Exchanges
Rating
4.8
feedback
89
chart
#672
All reviews
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Nov. 19, 2025
So easy to set up, able to speak to a human easily, this is a very well run app that has made things substantially better for our UX. 10/10 X
Oct. 27, 2025
Excellent app - we’ve been using it for years. Felicia is always quick to assist and incredibly helpful. The team continues to roll out great new features regularly.
Oct. 23, 2025
We’ve been using PostCo to manage our returns and exchanges, and it’s been working seamlessly for our store. The app has made the returns process smooth and easy for both our customers and our team. The support team is also amazing — they’re quick to respond and always helpful whenever we have any questions or need assistance. Highly recommend PostCo to any brand looking to simplify their returns process and provide a better customer experience!
Oct. 23, 2025
We've been using PostCo for our returns and exchange portal on Shopify for quite some time now, and couldn't be happier. The platform is incredibly easy to use, both for our team and for our customers, and has streamlined a process that was taking far too much time previously. The level of customisation is excellent, from making the portal feel unique to our brand, to return rules in the back end that are tailored to fit our needs. It integrates seamlessly with our shipping partners, automatically generating labels and QR codes for customers with no steps needed from us. The real standout is the support team. They're fast, knowledgeable, and genuinely helpful. Any questions we've had have been answered quickly with clear guidance, giving us complete confidence in the platform. If you're looking for a smooth, customisable, and reliable returns and exchange solution for Shopify, PostCo is a fantastic choice. It's made our operations more efficient, and our customers and team happier.
Oct. 23, 2025
Brilliant returns soultion for our Shopify store. Our customers find it simple and easy to use which has reduced our return emails and overall experience. Support team has been responsive and helpful. My only downfall was not knowing it would cost extra to receive QR on returns. Would defintely recommend.
Oct. 15, 2025
The best return platform ever. We went to Loop, and came right back in 2 months. Postco customize and improves based on merchant needs. 100% recomended.
Sept. 25, 2025
We’ve tested several return portals and currently use a different one for our main store, which handles over 100,000 orders per year. Unfortunately, PostCo is missing several useful features that our other portal provides. In addition, we couldn’t process exchanges properly as they kept bugging when orders were released. Finally, since we recently merged this store with our main one, our one-year subscription was renewed even though we won’t be using it for the full term. We reached out regarding a partial refund, but were told this wasn’t possible.
Thanks for the detailed feedback and we're sorry to hear about your frustration, especially with exchanges and billing after your store merge. We didn’t receive a support ticket on the exchange issue, so we couldn’t investigate sooner. We take this seriously and will look into it promptly. On billing: a renewal reminder was sent before the annual renewal. Your refund request came about two months after the renewal date, which is outside our refund window. We understand the merge context and are open to discussing options.
Aug. 29, 2025
PostCo's support team are ultra responsive and will quickly jump on a call if needed. Their portal is intuitive and the team are very helpful when setting up and making any changes to your return rules. All in all the platform works really well for us and our customers.
June 23, 2025
PostCo has made our return and exchange process much smoother and more efficient. The platform is easy to use, both for our team and our customers, which has helped improve customer experience and reduce support tickets. The PostCo team has also been highly responsive and supportive. They were quick to answer our questions, receptive to feedback, and proactive in offering solutions tailored to our business needs. Highly recommend!
April 30, 2025
Onboarding with PostCo was one of the best experiences I've had. Aisyah is a rockstar.
Feb. 7, 2025
Brilliant service, Aisyah has been particularly helpful and has been able to answer all of our questions. Spot on!
Jan. 15, 2025
We have been using PostCo since 2020 and it has provided so much value-add through the years. We have also been looking for a resell platform and finally PostCo is launching theirs for the Malaysia market - the first ever. The team is friendly, quick and helpful in helping us troubleshoot our issues.
Nov. 13, 2024
Life changing product, can't believe it took me so long to find it. Makes returns super easy and less stressful. Wanted to specially mention Veronica, she has been my go to for all questions and has been so unbelievably helpful and just a dream to work with. Thanks so much guys.
Nov. 6, 2024
Post Co dealt with my customer service matter effectively. I am happy with their service. We are managing our returns through their service.
Oct. 24, 2024
After two years with another return platform we decided to move to PostCo. The UI, analytics, and customer experience from PostCo is exactly what we were looking for. The customer service and onboarding setup was a breeze too, straightforward and Fara was very helpful.
Sept. 24, 2024
As a brand that has been using the app, it is an extremely useful tool, with a multitude of options to make the customers experience as seamless as possible. The team at Post360 are responsive and always look to resolve any issues ASAP
Sept. 22, 2024
Their recent update has improved our customers' returns experience and has made managing them easier for us. Their support team is also very responsive and helpful - highly recommend using PostCo for the convenience and effectiveness.
Sept. 18, 2024
One thing that's been bugging a D2C brand like us for way too long, is the return and exchange game. Having been on the lookout for the perfect return & exchange portal for quite some time, we landed on PostCo. And so happy we did! Where other portals and setups have limits in terms of bundling, currencies, return methods, language etc. PostCo seems to have hit the nail in terms of what a menswear merchant like us need. On top, they have an awesome and super reactive support / tech team, ready to handle your requests and needs. For perspective, PostCo has been teaming up with our WMS to custom build an integration of returns statuses and more. With this work, PostCo has helped cut down operational debt and customer service work by up to 45%!!(!) already a few months after implementing. Where 1 return usually came with 10+ clicks and a bunch of.. creative issues, a return now takes max 4 clicks, and everything just.. works! 10/10, can only recommend!