PostCo: Returns & Exchanges

Jan. 16, 2024

POST CO is the best returns solution available! Their easy-to-use system has revolutionized our returns process. Fara has been exceptionally helpful in setting us up and addressing any concerns we had. We highly recommend POST CO to anyone looking for a reliable and efficient returns solution.

Jan. 5, 2024

Incredibly happy with PostCo. Very user-friendly, has completely streamlined our returns processes for the customer and our internal team. Fara is a superstar - very supportive, responsive and knowledgeable.

Dec. 14, 2023

I can't say enough good things about Postco!! We just signed up. By the way, I have tested, demo'd many return programs like returnly, aftership, loop, and this is the solution I have chosen in terms of cost effectiveness, and automation, as well as compatibility with gorgias as a help desk. The brand end of Postco is very intuitive and thoughtful, with very simple front end yet POWERFUL features built in on the back end to help you control your returns. Aisyah was beyond helpful in setting up Postco. The software does allow for automatic returns. I definetly recommend the app, and her as a success manager, she went above and beyond! Theres a lot of tweaks I was trying to do on my own, but I learned so much just walking through the set up and fixing things with her.

Nov. 30, 2023

Really happy we chose Post Co to provide our returns portal. The portal admin page is very well designed, the policy rules for example are very flexible, but also easy to understand, and configure. The help centre documents all the features really well. The number of returns related customer support tickets has reduced since using Post Co, and our customer support team can view detailed status of a return, and easily make changes if requested. Our returns processing procedure is much more efficient now, and staff new to the role can be trained quickly due to the ease of use. We’re retaining more revenue, more customers now choose an exchange, or credit, instead of a refund. Post Co clearly understand the challenges merchants face, and take onboard feedback, for example they recently added a paperless QR code return option via Royal Mail. Finally the Post Co team are a pleasure to work with, the support team know their product, and respond quickly. Special thanks to Jill who made sure we had all the information we needed during the initial sales discussions, and has supported us through onboarding, and post launch.

Oct. 11, 2023

This is a very user friendly app and we are very happy with it so far. We love that we can customise rules to suit our store. The customer side is simple to follow and very clear. We switched from another very complex app to Postco and one of the best things was that the onboarding process was a dream!! Melisa guided us through the step by step set up has been extremely helpful ever since. Any questions we have are answered the same day and we feel very supported!

Sept. 16, 2023

Incredible service! Melisa has been a dream to work with in getting our returns/exchanges portal set up. She explains everything clearly and goes over and above to make sure that my questions are answered and the portal is working exactly as our business needs it to be. Implementing PoctCo360 has saved us SO much time. Our systems are much more organised now and we don't have a gazillion sticky notes everywhere!! Highly recommend!

June 29, 2023

Postco has been excellent. Truly appreciate the personal attention and follow up, especially in getting us signed up and started.

May 30, 2023

The team at PostCo have been so helpful, and very responsive throughout the implementation phase, which has been invaluable!

May 29, 2023

We have been using the app for over 2 years and could not recommend more. The app is very user-friendly as we on-train new team members and utilize all it's features. COO Melisa Wang is always extremely helpful and contactable. Dr Denim's big Post Co fans!

May 29, 2023

Very good support and guidance provided by PostCo team, especially the COO - Melisa. Easy & seamless onboarding process. We like the promptness of the team in every questions and queries we've asked!

May 25, 2023

Customer service at PostCo is fantastic; Melisa, Dylan and Felicia have all been so helpful with any queries we've had and have taken on our feedback graciously and actioned any changes to improve the experience which we really appreciate. It took us quite some time to set up and get the portal and emails to look on brand, but since we did it has been a pretty seamless experience! A much better experience for our customers than the manual setup we had previously.

May 23, 2023

We have been using the platform without issue for approx 1 year then we had some technical issues with the platform in April, that are mostly resolved. It took a fair bit of communication to resolve, but the Post Co team did stick with it and were able to eventually implement a fix. We look forward to further improvements in the coming months.

March 30, 2023

Excellent support and service. Really easy onboarding and constant prompt assistance. Our support manager Fara has been particularly helpful with any changes / updates to the return policy and therefore returns procedure. Very happy with the service and options available within the app.

Feb. 28, 2023

Great service and support with the app. Does everything we need to manage our returns and makes it easy.

Feb. 13, 2023

We're extremely happy with the service provided by the Postco team! This product actually opened up a lot time for me so sometimes I just sit in front of my computer, twiddling my thumbs. I highly highly recommend!!! Thanks Melisa!

Feb. 6, 2023

We're very pleased with the service at PostCo, the team and developers did a wonderful job designing the portal and email notifications to match our brand and the customer care and response time has been great. So far, we have had customers use the portal effortlessly and this has had a really positive impact on our customer care team.

Feb. 1, 2023

Felicia provided such great service for our queries - always very responsive and helpful. It's lovely to know that helpful service is on the other end of a great app.

Oct. 19, 2022

We've been happy using PostCo 360 for our returns/exchanges so far. It's very user-friendly and customizable on the backend, and the customer side is simple to use and much more attractive than the previous system we were using. The onboarding was very easy, and the PostCo team has always been extremely responsive and helpful any time we've reached with a question or issue. Would definitely recommend!

Sept. 30, 2022

We started using this app to automate our returns & exchanges process and within a few months, we've come to realise the whole process is a lot more efficient for both our customers & internal team. Their customer support is excellent - super prompt, helpful and attentive. Totally recommend.

Sept. 13, 2022

The onboarding process with Melisa was very smooth and she was always helpful and responsive. The app itself is very easy to use and we have not had any major issues so far. There are a lot of different rules and customisation options as well which is great!