All reviews

Rating Breakdown

  • 5
    95% (158 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (6 ratings)
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5 / 5 Share

May 3, 2020

Although Zann couldn't help me with my shipping problems today he actually called me (omg thats amazing in itself) and sent me to another app. Thank you much appreciated and I wish this app could have solved my issue. Next time.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2020

Great Customer Service! Additional Support was amazing - helped me get the app up and running within 30 mins. 100% recommend using!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2020

Great app and really helped us sort out our shipping situation and customer service is amazing- Zann is a legend!!!!

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 24, 2020

This app is very straight forward and when its not the support team are extremely efficient with help either via email or phone call. I feel like I'm the most painful customer with many changing requests with our on-line shipping business but never made to feel so... Thanks team keep up the good work!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 21, 2020

Addition's Postcode Shipping Extension is excellent. I needed an App that would let me arrange my shipping by not only postcode, but also via suburb in Australia which many others couldn't do. The Support Team contacted me within an hour of my query and had everything set up and working exactly how we needed it. Amazing customer service and a fantastic App.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2020

I don't think I've ever had better customer service. Zann is a legend, stayed with me on his Saturday afternoon to help me out, on the phone with me, contact another app I have on my site on my behalf to get the issue solved. I hope he enjoys that well earned beer. Thanks again Zann.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2020

Excellent app, works flawlessly once set up - and for that Zann is the man, amazing service. Highly recommended.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2021

More terrific service from Zann and his team. We moved warehouse and had to change all our rates and this happened so quickly and with so little fuss. So pleased to have found this App that sorted out my shipping issues. Zann provides terrific support and responds quickly, more than met my expectations. A valuable addition to our business processes and seriously worth considering.

Using app

About 1 year

Total reviews

7

Average rating

4.7

5 / 5 Share

March 20, 2020

Never have I received better service from a Shopify app developer than when dealing with Zann. He was a great help! The app was simple to use and fulfilled our purposes. We will definitely be purchasing this application moving forward!!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2020

Differentiating shipping areas in New Zealand with Shopify is impossible. This app solved all my shipping problems, helped me separate out Rural Delivery areas so I can charge my customers and was relatively easy once I got my head around it. I had a few questions along the way and Zann was super helpful and very efficient with coming back to me!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2020

This App works perfectly for my online shop! I'm based in the UK and deliver to all UK postcodes, including Northern Ireland. I also deliver to the Republic of Ireland, the Channel Islands and the Isle of Man and these areas were also straightforward to setup. My setup is a delivery surcharge for postcode areas outside the standard UK postcode areas. The moment a customer inputs their postcode, this app automatically calculates the surcharge. All my shipments are pallet deliveries, so I haven't got additional rules setup for different surcharges for different weight brackets for example, but this is possible and I might in the future. To use this App, you need Carrier Calculated Shipping enabled on your Shopify store, which is standard on Advanced Shopify and Shopping Plus. If you are on a lower plan, you can contact Shopify as they can add this functionality for an extra $20 a month or if you move to a pay yearly plan it is free. As there are many postcodes in the UK, it is time consuming to setup, but when done you are sure all your customers pay the correct surcharge. If you have any questions during the setup, the customer service from Addition is fantastic! They will not let you down. I hope this review helps and that you will give this App from Addition a try!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 21, 2020

The Postcode Shipping Extension is worth six stars! The support you get from Zann is the best of any app I've ever used and he is a delight to work with. He explained I didn't need the Australia Post app which saved me money and walked me through how to set up the postcodes. This has paid for itself already as customers get to choose either the free pickup-instore option or the fee for their city or regional area. I wish I had added this years ago. Would recommend this app to anyone!

Using app

15 days

Total reviews

17

Average rating

3.7

5 / 5 Share

Dec. 19, 2019

The support you get with this app is excellent. The App has saved us a bundle on shipping and helped increase conversion. www.cuddlies.co

Using app

Over 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 6, 2019

Amazing app and the support team are always super helpful and very fast to get back to you on any queries, could not recommend this app enough :)

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 26, 2019

Great app. Zann has been very helpful and always helped us solve our problems. We mainly deal with international shipping so it is quite complicated to set up the shipping rates, but Zann has been very patient in helping us do the settings. He gave me a phone call to brief us through step by step. We have compared and consulted several apps and finally decided to use this app. We suggest if your shipping rate setup is complicated, give this app a try and you will be amazed how great the value is.

Store

Dabolly

Using app

4 days

Total reviews

10

Average rating

5.0

5 / 5 Share

May 21, 2019

Amazing support from Zann. App also works and function as I expect it to and will help us set different shipping rates for the future. www.fabfinds.co.uk

Using app

About 1 month

Total reviews

8

Average rating

4.0

5 / 5 Share

May 20, 2019

Such a great app with amazing support. Does everything I need it to do and without fault. Thank you :)

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2019

Zann is the man. Having used his product for nearly a year now it has been nothing less than rock solid and the support is second to none. Be more like Zann.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 28, 2019

I used this app to easily set up an online store that uses our own local courier to deliver. Our shipping rates are based on distance from our bricks and mortar store. I can't recommend it enough for a simple quick solution. The support I received from Zann was the best I've encountered in my Shopify experience. He was so helpful for getting things up and running quickly, he answered all my questions and pointed me in the right direction for anything beyond the apps function. I had a very short timeframe for getting the store up and running and his help made it happen. Thanks so much Zann - you're my hero!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2019

Fantastic app and top-drawer customer service from Zann. I had a problem and he responded and solved it in a matter of minutes. Great stuff!

Using app

About 24 hours

Total reviews

1

Average rating

5.0