All reviews

Rating Breakdown

  • 5
    95% (155 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (5 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 5, 2019

I have used this app for over a year, I now have it on three sites. The support I have received has been awesome! I am not very tech savvy, so it is much appreciated here! thanks again for all your help!

Using app

8 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for the review! We are happy to hear that it is working well for your stores.

5 / 5 Share

March 2, 2019

I ran into a big issue on Saturday morning, (through no fault of the app) and emailed support to receive the app developer himself call me within a matter of minutes. **Just a note for any Shopify users who upgrade their plan from yearly basic to the $79 plan, Shopify turns off your third-party calculated shipping rates which means this app stops working and customers can't checkout** Again for clarification, through NO FAULT of this app and 100% Shopify's fault! Zann was absolutely a life saver and was able to narrow down the issue for me quite quickly and I was back up and running as quickly as shopify answered their support line. If only all developers are able to stand by their app like Zann, I am a very greatful customer and benefit so much through this app which is a must have! Thank you Zann!

Using app

About 2 months

Total reviews

12

Average rating

3.8

Developer Reply

Thanks for the review and the kind words. I am glad we could resolve this with haste and keep you shipping.

5 / 5 Share

Feb. 27, 2019

Shopify APP developers, please take note! We are currently in the process of setting up the app, although we’d like to take a moment to commend the fantastic service and support we’ve received from Zann. What an absolute delight it has been to setup this program with Him. He has been responsive, patient, knowledgeable and most importantly, attentive. Not once has he flicked us to a support page or self service video. Quick thorough answers without the tech jargon, advice relative to our situation and so much more. What else can we say? Except that we hope all Shopify app developers could aim to be as good as these guys. Well done Zann and the Additon team!

Using app

About 1 month

Total reviews

2

Average rating

4.0

Developer Reply

We try our very best to keep everyone happy and the team appreciates the kind words. Thank you for taking the time to share your experience.

5 / 5 Share

Feb. 26, 2019

I wanted the option to differentiate delivery options by area to match our delivery service provider and this service appears to meet our requirements. As many other reviewers have said, Zann was very helpful when I couldn't understand how to set up my different zones, and resolved the issue in minutes. Haven't gone live yet, so will update if we have any future 'real world' observations.

Store

Zurego

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2019

Zann is SUPER responsive and the support is impeccable. This app was exactly what we needed in order to only show certain shipping options to customers in certain zip-code specific zones. Very intuitive and easy to set up and it just works!

Using app

About 1 year

Total reviews

6

Average rating

2.8

5 / 5 Share

Feb. 2, 2019

I use this app for my online florist company. I had a wee issue trying to work out how to use suburbs over postcodes + Zann helped me so quickly + efficiently. I have been able to double my delivery radius because of this app + Zann's doing. Thank you!! www.thenesst.com

Store

NESST

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2019

This app has been very helpful in setting up our shipping rates. We have a combination of couriers and delivery methods so having the ability to choose shipping rates based on postcode as well as weight and order value has been very useful. Excellent support, we had an issue because I'd made a mistake setting up one of our shipping rates and Zann got back to me within 10 minutes to fix it!

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 16, 2018

This app is fantastic for custom rates tables and to quickly and easily set up multiple shipping options! Zann from Addition is second to none when it comes to customer service! Highly recommended!!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2018

Everyone has unique needs when it comes to shipping which makes it incredibly difficult to find an affordable, generic app that handles a multitude of scenarios. This is the one. It provides a lot of flexibility, but if you get stuck, the support is outstanding. Given the importance of getting shipping right, this is absolutely worth every cent.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2018

Absolutely perfect for my needs. Does exactly what it's supposed to & very easy to use. It's also incredibly flexible in the way it allows me to set up postcode ranges. Customer service is fantastic, very fast and helpful replies. Thanks Zann.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 25, 2018

One of the best decisions I made for my store. The tool itself is amazing. Very intuitive and easy to work out. BUT, the best bit is the awesome customer service provided by Zann. Whenever and where ever I got stuck, Zann responded quickly and helped me through it very patiently. I would recommend it 100% . Give it a go!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 22, 2018

Zann and his team are amazing! The app has worked seamlessly for us and the team are always quick to respond with any questions or issues. If you're looking for a shipping extension app, I'd stop right now. You won't get anything better. A joy to work with!

Using app

Almost 3 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Aug. 13, 2018

Fantastic app - did just what the client needed, and we can make it as granular as needed, Customer support is fast, friendly and accurate. Highly recommended!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 11, 2018

Basic app that does everything you need and everything it says it will. Customer service is amazing. Cannot recommend highly enough.

Using app

About 1 year

Total reviews

3

Average rating

3.7

5 / 5 Share

June 7, 2018

Fantastic feature to have, works perfectly and quickly. Fantastic and committed customer service. Very recommended -- I'll be using it in other shops I open in the future.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 4, 2020

This app is great to use for my florist shop. Zann was quick to answer emails and rectify any problems I had - the continued support is great and once all set up, works really well! Thank you! And continuing on I always get the best support as a small business owner with lots on my plate they have helped me with lots of technological things I don't understand and help to adjust the app to my business needs when i ask, I suppose I should leave something in my will to them! Thanks so much :) Belinda

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 11, 2018

Zann's app solved my shipping issues so that I could charge different rates to different parts of the country. Also when I was stuck, Zann was very quick with the support I needed. VERY thankful for this app and this service. Thanks Zann.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2018

The app that I need. It was able to set up the postcodes that I only cover for deliveries/shippings ang gave me options to do by percentage rate , flat rate, quantity, etc. So easy to install. Just do not forget to purt in your domain in the Url at the section of Getting Started, because i forgot that so it did not merge to my shopify. Thanks to Zann! He can be easily reach through email and willing to work out with you. He is really patient and quick to solve any issues. He also gave me more information about updates of the apps that will be lauch soon. So watch out. On top of it all, its NOT expensive.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2018

What can I say. Absolutely chuffed with this app and more importantly the service from Zann. Can't think of a better way to spend $10 a month. Saving me a fortune and makes my shipping rates really responsive. Thanks Zann

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 21, 2018

Zann was wonderful! He called me on a Saturday!! I didn't know you had to fully type the zip code instead of using the first three digits!! I.e 73900-73999. I Had the problem fixed in minutes! WWW.SHOPSUGARWOOD.COM

Using app

Over 1 year

Total reviews

1

Average rating

5.0