All reviews

Rating Breakdown

  • 5
    98% (105 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

Sept. 14, 2024

Our partnership with PostPilot has enhanced our campaign effectiveness, delivering results that exceed our expectations. By seamlessly integrating their team with ours, we provide the content while they handle card creation and mailing preparation. We can't imagine not having this valuable resource today with a dedicated account rep who is always ready to address any issues.

Using app

Almost 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Sept. 13, 2024

It's like klaviyo, but customers can't ignore it. The team is truly whiteglove and very intelligent, they know what they're talking about and it's a pleasure to work with them

Using app

4 months

Total reviews

8

Average rating

4.4

5 / 5 Share

Sept. 11, 2024

We are so pleased with the results we've seen from our PostPilot campaigns! Launching direct mail for the first time was a huge unlock for our business and has really helped diversify our sales channels and former over-dependence on digital ads. Our account manager Jané Riley is wonderful to work with, alway quick with communication and a great strategic partner. I highly recommend PostPilot for your direct mail needs - they make the process so easy and we saw a return on investment immediately. The channel keeps growing and growing and has been one of the best strategic decisions we've made this year.

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

Amazing team to work with and have led very impactful direct mailer campaigns for our small bis!

Using app

7 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Sept. 10, 2024

We've been using Post Pilot since 2022, and the platform has made significant strides since then. They genuinely value product feedback and are quick to implement improvements. For example, when we first started, they didn’t offer holdout groups, so we had to manage that manually—a challenging task. Now, they provide holdout groups, which has been a fantastic addition and great to see incremental lift. Their design team is great. We have strict brand guidelines, and they are able to keep up and meet our standards. It usually takes 1-2 iterations needed to finalize the creative. One improvement I’d love to see is the ability to adjust the attribution timeline, which is currently fixed at 60 days. The team is very responsive, helpful, and communicative. I recommend giving Post Pilot a try.

Store

Nomad

Using app

About 2 years

Total reviews

14

Average rating

4.9

5 / 5 Share

Sept. 10, 2024

Postpilot is the premier service for sending direct mail -- and our rep, Randall, is great! They are fabulous and a great way to add another channel to your marketing efforts.

Using app

8 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Sept. 10, 2024

We are very pleased with Post Pilot. Our account person Jane' is very responsive and offers insights on the performance of our campaigns which is super helpful. PostPilot is a great addition to our digital marketing mix.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

We've seen amazing results from PostPilot, along with incredible support from their team. Just amazing all around. Shouts out to Piper!

Store

Alitura

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 9, 2024

I have been continuously impressed by the capabilities and the team over at PostPilot (Drew is our account rep, he's great). It's rare that a Shopify App deserves 5 stars, but because of the benefits x price x team over at PostPilot, it's a no brainer.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2024

Marina our account rep has been a true star and feels very much like a team member for us. Great product, exceptional customer service.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Post Pilot is incredible for our business. Tori is amazing to work with and is always willing to help with any of our requests. We have seen incredible results with Post Pilot as compared to other providers. We can't recommend them enough.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

This app is awesome. Seamless integration and also drives a ton of revenue! We love it.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 12, 2024

Julio and the entire PostPilot team have been absolutely fantastic to work with and I could not be happier with the results!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2024

Great tool! Our rep Taylor is fantastic and makes managing a new channel a breeze!

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 22, 2024

Super pleased with the results we've seen from PostPilot! Direct mail has surpassed all our expectations from a ROI perspective, and our account manager (Yekaterina) has been amazing to work with! This is a must-have addition to any digital marketing mix, and a great supplementary tool for email & SMS.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2024

We switched to PostPilot from traditional catalog marketing, and we've overall been quite pleased with the results. First off, the people who run and work for this app are incredible: responsive, knowledgeable, and great to work with. If they mess up, they take ownership of it and make it as right as they can. Our account manager, Drew, pays attention to the individual needs of our business instead of pushing us to do things that don't fit. The design team is amazing and really pays attention to our branding and ethos. Second, the mailings themselves generally do well; our overall monthly ROAS averages a 5, although our highest ROAS were 26 and 51 on individual campaigns. Prospecting and cardalogs did not do well for us, though we might try again at a later date. The "hand-written" birthday card flow has knocked it out of the park, and our winback flow does well, also. Definitely recommend giving PostPilot a try!

Using app

About 1 year

Total reviews

7

Average rating

4.4

5 / 5 Share

July 5, 2024

helps you with direct mail marketing campaigns. It offers professional postcard design and campaign management, allowing you to track results and ROI right from the app's dashboard.

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 3, 2024

Jay and the PostPilot team have been amazing to work with and keeping us around a 13 ROAS!!!

Using app

About 1 year

Total reviews

20

Average rating

5.0

5 / 5 Share

June 27, 2024

Our best performing campaign had a 20x ROAS. We have now implemented a few automations and it's been very successful for customer winbacks. Piper is the best to work with - very responsive and makes this entire process so easy and seamless.

Using app

Over 1 year

Total reviews

9

Average rating

4.9

5 / 5 Share

June 26, 2024

PostPilot is making direct mail easy, accessible and effective for ecommerces. It's a really novel idea and one I'm glad to have stumbled upon. I can't say enough positive things about my interactions with our account manager, Randall. He's brought new strategy to our business within the PostPilot ecosystem as well as outside of PostPilot. This is probably the first time in my career where it's truly felt like an account manager has our business' interests at the forefront of their minds & not just the talk track of their employer in mind. It's been a really refreshing experience.

Store

EMBR

Using app

9 months

Total reviews

7

Average rating

5.0