PostPilot Direct Mail Platform

PostPilot has been a fantastic partner for our team. Taylor Casalanguida consistently brings thoughtful optimization recommendations, fresh testing ideas, and a proactive approach that helps us continuously improve performance. Her responsiveness, strategic thinking, and commitment to our success make PostPilot a valuable extension of our team. Highly recommend both the platform and the people behind it.

We've had tremendous success with PostPilot and have been impressed with both the platform and team behind it. We've seen strong, measurable results across campaigns - including a recent winback campaign that generated more that $408K in revenue at a 10x ROAS. What really sets PostPilot apart is their partnership - the entire team is incredibly responsive, proactive and strategic. They actively work with us to identify opportunities, test new approaches and improve performance making them a valuable part of our customer acquisition and retention strategy. Highly recommend for brands looking for a DM partner that combines strong performance, smart strategy and exceptional support!

PostPilot has been an amazing direct mail partner and best in class. Their incrementality tracking is the gold standard. It makes decision-making easy. Taylor is the best CSM!

PostPilot has been a great partner to our brand! Mikaela S. and her team are deeply rigorous and have helped us scale our direct mail campaigns over the last 12 months!

We’ve had a great experience using PostPilot. The platform has been a valuable addition to our marketing strategy, helping us connect with customers in a unique and effective way. It’s easy to work with, and we’ve especially appreciated having such a great support team behind us. Mikaela and team are responsive, helpful, and always willing to jump in when we have questions or need guidance. Overall, PostPilot has been a great partner for our team, and we’d definitely recommend their services!

Sketchy cancellation practices... BEWARE. I've signed up for them twice along the years for a brief period that I need to send postcards. Both times when I go to cancel my subscription that you're unable to cancel on your own, and instead send an email to their support email (which they never respond to unless you loop in an account manager) they request that I either hop on a call or fill out a form, which 4 emails deep they've yet to provide said form. They intentionally make it hard to cancel even after asking multiple times. Their cancellation practices are unnecessarily obstructive and inconsistent with their own marketing. “You can easily change plans or cancel at any time.” Edit: The co-CEO read this review and reached out to offer some free postcards. After I took him up on his offer to get some compensation for them wasting my time, he followed up asking me to "update" this review. This might be one of the reasons this is the only one star review. Take the reviews on this page with caution.

Such a great process, from initial call to flighting our first campaign. The Post Pilot team made everything not only easy, but also clear in terms of segments, measurement etc. We are already planning how we can expand the program.

PostPilot has made direct mail easy, efficient, and effective for our small team. They've helped us plan and execute a program that truly delivers. The platform is intuitive, and we feel genuinely supported by our account rep, Julio, who is deeply invested in our success. In just a few months, we’ve seen some of our strongest direct mail ROAS from our PostPilot campaigns, and we’re excited to keep growing together.

PostPilot has transformed how we handle direct mail. It removes the usual friction and replaces it with a buying experience that’s fast, easy, efficient, and backed by clear Shopify attribution that actually proves ROI. Special thanks to our account rep, Julio, who consistently provides clear and strategic recommendations for our goals.

I've gotten some really great results running retention campaigns with PostPilot. I'm looking forward to creating some automations for the coming months and some standalone campaigns for testing some of our best audiences. You should give PostPilot a try!

Growth plan is a no-brainer. Post Pilot does all the work for you and the results are amazing! It really is a set it and forget it channel and has been a huge boost to my business.

It’s been a great year so far working with PostPilot, and we couldn’t be more pleased with the results! They've made direct mail attribution seamless and powerful. Our account manager, Isaac, has been knowledgeable and invested in helping us succeed. We’re thrilled with how PostPilot has become an integral part of our marketing strategy and are excited to keep building on this momentum.

I'm not the easiest customer to please, but I have to say: PostPilot has gone above and beyond in getting my medium-sized business set up for direct mail. We've already had 2 video calls to walk through the process and finalize the designs (btw, they're STUNNING!), and I'm beyond excited to start getting mail sent out and customers converted. Their team has been professional, responsive, and truly invested in helping me succeed. I’m confident this is going to be a game-changer for my business!

Had great results with this platform so far! Unmatched by any other ecom postcard marketing platform, for sure. I love their weekly email tips as well, the Drewsletter always has good marketing content.

We've used Post Pilot for a few years now and we love it! Highly recommend if you're looking for other marketing opportunities outside of digital.

We just started using Post Pilot (on their Growth plan) after hearing rave reviews, and could not be happier. The setup process was incredibly easy, and the Customer Success team did a great job tailoring things to our specific business needs. The designs were great, turnaround time was under a business day, and we are thrilled to be up and running so quickly. Highly recommend working with this company and their service!

PostPilot has been an outstanding partner. Their platform is easy to use, and our account manager Isaac made launching direct mail completely seamless. He’s been incredibly helpful every step of the way- quick to respond, giving new ideas, and always on top of it. We’d highly recommend PostPilot to any brand looking for a smooth, effective direct mail solution.

We’ve had a fantastic experience with PostPilot since launching in November. From day one, we saw strong ROAS and have remained profitable ever since. The platform continues to deliver results, and we’ve been impressed with how consistent the performance has been. A special shoutout to our Customer Success Manager, Horacio, who has been incredible to work with—responsive, proactive, and truly invested in our success. The design team is equally impressive; they understand our brand vision and consistently provide high-quality creative with quick turnarounds and thoughtful suggestions. We’re so glad we partnered with PostPilot—it’s been a game-changer for our marketing strategy.

We started using Post Pilot in Q3 of last year & we quickly saw efficient results & we are able to meaningfully re-engage with our customers and scale LTV at a high ROAS. We've enjoyed working with the team on different creative and promo concepts for each campaign and are excited to test into new tactics this year.