Postscript SMS Marketing
Make SMS your #1 completely owned revenue channel
Rating
4.8
feedback
1,956
chart
#1,191
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
5%
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Less than a month
17%
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Less than a year
52%
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More than a year
25%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer service provided by the support team. Many users highlighted specific team members like Taylor, Meg, and Faith for their quick and helpful responses to queries and issues. The app is commended for its ease of use, advanced SMS marketing tools, and the ability to set up campaigns and automations smoothly. Users also appreciate the continuous improvement and rollout of new features by the Postscript team. However, there are a few negative reviews that mention issues with customer service response times and billing problems, which have led to dissatisfaction among some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 25, 2024
Even if there is an issue, the Chat Support Team is very quick to help solve your issue! They will natively look into things, not just send articles. Having a second set of eyes is always helpful. Taylor and D are always lovely and a joy to speak with!
June 6, 2024
THE BEST CUSTOMER SERVICE! I was stressed about opening my store and my SMS getting out, but they came through and set everything up for me!
April 30, 2024
STAY AWAY OF THIS APP! Their customer support is terrible. We have a problem verifying the TOLL number which said not to approve our account because related to "sells products considered to be prohibited content". We have nothing to do with weed or alcohol, just a beauty supply. We reached out to them twice, not even a solution, sending us a bunch of bsh!t instructions and left.
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