Postscript SMS Marketing
Build incremental revenue and scale relationships with SMS
Rating
4.7
feedback
1,151
chart
#3,521
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
10%
-
Less than a month
27%
-
Less than a year
52%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of 1-star and 5-star ratings. One common theme among the negative reviews is the poor customer service experience, with users expressing frustration over slow responses, lack of availability on chat, and issues with billing and contracts. Some users mentioned feeling misled by the pricing structure and encountering difficulties in canceling subscriptions or resolving billing disputes. On the positive side, users who gave 5-star ratings praised the app for its ease of use, effectiveness in SMS marketing, and the quality of customer support. They highlighted features like A/B testing, segmentation, and the ability to create engaging campaigns. The support team, especially individuals like Taylor and Meg, received high praise for being helpful, quick, and knowledgeable, making the overall experience positive for many users.
Highlights
Review RSS Feed
All reviews
Feb. 23, 2026
I LOVED Postscript. And then this year they instituted a new monthly charge in ADDITION to charges per message sent. I enjoyed the $200 credits plan for years. Then they MADE me choose the new pans, even though I had credits through March 2. Not happy. I had to uninstall to receive my refund.
Jan. 16, 2026
Updating my review from a few years ago as customer service has gone downhill or almost nonexistent. Technical products like this that are prone to glitches need actual customer support. I reached out via email in November and it took days to hear back. Who wants to go back and forth via email over the course of days when it could be solved in minutes? And replacing it with AI support is a leap backward.
Nov. 28, 2025
Sept. 18, 2025
I can't believe the lack of customer service. NO ONE is available on chat and no response from your email team either. What a colossal disappointment!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more