Postscript SMS Marketing
Build incremental revenue and scale relationships with SMS
Rating
4.8
feedback
1,974
chart
#2,482
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
3%
-
Less than a month
12%
-
Less than a year
42%
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More than a year
38%
Reviews Summary
Postscript has received mixed reviews from users. Positive aspects include the intuitive platform, fast and reliable customer support, and user-friendly interface. Users appreciate the ease of setting up SMS marketing campaigns, the availability of tutorials, and the $1,000 credit for new accounts. However, negative reviews highlight issues with billing practices, lack of clarity on contracts and charges, and difficulties in canceling subscriptions. Some users experienced challenges with uninstalling the app but continued to be billed. Customer service responses varied, with some users praising the quick and helpful support, while others expressed frustration with unresponsive or unhelpful interactions. Overall, Postscript seems to excel in providing advanced tools for SMS marketing but faces criticism for billing practices and customer service inconsistencies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 31, 2025
I thought I liked Postscript, until their customer support team told me I was able to cancel and out of contract before I apparently was. The fun part, they do not include your contract anywhere in their platform billing, so if you have been with them for three years like I have and decide you want to move on - you basically have to dig through files to ensure you are out of contract (which for me was yearly and rolled into another YEAR LONG term). The day before the next billing cycle starts I tried to confirm I am uninstalled and won't be charged in February, but the joke is on me. Turns out their customer support is terrible. Don't use this service.
Jan. 19, 2025
Dont fall for their scam.... This app advertise a plan at 0$ but they charge you 25$ even if you dont use it and refuse to refund it. The use a loophole of advertising free but its not free its 25$ a months even if you dont use it. I downloaded it and wanted to see the features but I didnt use it and they charges me 3 months which they refuse to refund. Such a bad customer service and business model it should be illegal to advertise a 0$ plan if its 25$ minimum that you are being charge anyway
Jan. 6, 2025
I thought i experienced bad customer service. This is by far the worst. Horrible customer service. Would not recommend it to anyone. The sale tried to get me to sign the contract but they have 0 customer service, especially for the lower plan, I am not sure about the other plan. Also, people seem to be not knowledgeable. I want to get out of the contract.
Nov. 27, 2024
Postcript is billing me for a service that I have not had or used for several months. Their loophole to refusing to resolve this issue is that the service is installed on my website. If that were true, I would be able to uninstall it, correct? However, I cannot uninstall it because it isn't installed. This is resulting in them continuing to bill me month after month for a service I have no access to. I don't know what else to call this but fraud. I've been emailing their rude customer service agent for days with no resolve, and they are dragging this out to continue billing me.
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