Postscript SMS Marketing
Build incremental revenue and scale relationships with SMS
Rating
4.8
feedback
1,971
chart
#2,313
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
16%
-
Less than a year
52%
-
More than a year
25%
Reviews Summary
Postscript is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the intuitive interface, fast and reliable customer support, and the ease of setting up SMS marketing campaigns. The app is praised for its user-friendly features, generous credits for new accounts, and the ability to boost customer engagement and sales. Customers also highlight the excellent customer service provided by the support team, with specific mentions of helpful and efficient representatives like Taylor and Meg. However, there are negative aspects mentioned in the reviews as well. Some users have expressed dissatisfaction with the app's billing practices, including unexpected charges and difficulties in canceling subscriptions. Additionally, there are complaints about unclear terms regarding rollover credits and issues with SMS delivery and customer service responsiveness in certain cases.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 19, 2024
Horrible customer service. Would not recommend to anyone. The sale tried to get me to sign the contract but they have 0 customer service especially for the lower plan, I am not sure about the other plan. Also, people seem to be not knowledgable. I want to get out of the contract.
Nov. 27, 2024
Postcript is billing me for a service that I have not had or used for several months. Their loophole to refusing to resolve this issue is that the service is installed on my website. If that were true, I would be able to uninstall it, correct? However, I cannot uninstall it because it isn't installed. This is resulting in them continuing to bill me month after month for a service I have no access to. I don't know what else to call this but fraud. I've been emailing their rude customer service agent for days with no resolve, and they are dragging this out to continue billing me.
Nov. 8, 2024
We love Postscript. So intuitive, and support is always fast and reliable. Thanks, Postscript! p.s.where can we purchase the BFCM hats?!
Nov. 8, 2024
Be careful. They will lock you into a contract and auto renew it with no notice. We wanted to cancel but unfortunately we were about a week after renewal date. Instead of understanding our situation and charge a prorated fee or any other solution, they were asking a $7,392.42 buyout fee. They don't care, no exceptions, whatever your circumstances might be. We are stuck paying for this app for another half year even though we wanted to switch back to Klaviyo.
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