Postscript SMS Marketing
Build incremental revenue and scale relationships with SMS
Rating
4.7
feedback
1,170
chart
#3,461
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
10%
-
Less than a month
27%
-
Less than a year
52%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of 1-star and 5-star ratings. Positive aspects highlighted include the ease of building out flows, creating campaigns, segmenting lists, and A/B testing popups. Users appreciate the helpful and quick support provided by the app. However, negative themes revolve around poor customer service, issues with billing, lack of responsiveness, and difficulties in canceling contracts. Some users expressed frustration with being charged for services they did not use or facing challenges with the app's functionality.
Highlights
Review RSS Feed
All reviews
Jan. 16, 2026
Updating my review from a few years ago as customer service has gone downhill or almost nonexistent. Technical products like this that are prone to glitches need actual customer support. I reached out via email in November and it took days to hear back. Who wants to go back and forth via email over the course of days when it could be solved in minutes? And replacing it with AI support is a leap backward.
Nov. 28, 2025
Sept. 18, 2025
I can't believe the lack of customer service. NO ONE is available on chat and no response from your email team either. What a colossal disappointment!
May 15, 2025
Overall I really like using postscript, it is easy to build out flows, make campaigns, and segment your list, their support is helpful and quick. and I like how you can A/B test your popups to see which ones get the best opt-ins,
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