Postscript SMS Marketing
Build incremental revenue and scale relationships with SMS
Rating
4.7
feedback
1,142
chart
#3,431
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
10%
-
Less than a month
27%
-
Less than a year
52%
-
More than a year
10%
Reviews Summary
The reviews for the Postscript Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of building out flows, creating campaigns, segmenting lists, and A/B testing popups. Users appreciate the helpful and quick support provided by the app. On the other hand, negative reviews mention issues with customer service, unexpected charges, difficulties in canceling subscriptions, and problems with billing and contracts. Some users expressed frustration with the lack of responsiveness and clarity in communication from the support team.
Highlights
Review RSS Feed
All reviews
Feb. 23, 2026
I LOVED Postscript. And then this year they instituted a new monthly charge in ADDITION to charges per message sent. I enjoyed the $200 credits plan for years. Then they MADE me choose the new pans, even though I had credits through March 2. Not happy. I had to uninstall to receive my refund.
Jan. 16, 2026
Updating my review from a few years ago as customer service has gone downhill or almost nonexistent. Technical products like this that are prone to glitches need actual customer support. I reached out via email in November and it took days to hear back. Who wants to go back and forth via email over the course of days when it could be solved in minutes? And replacing it with AI support is a leap backward.
Nov. 28, 2025
Sept. 18, 2025
I can't believe the lack of customer service. NO ONE is available on chat and no response from your email team either. What a colossal disappointment!
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