All reviews

Rating Breakdown

  • 5
    95% (1,077 ratings)
  • 4
    2% (21 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (31 ratings)

Reviews with Text

  • 100% (1,130)
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5 / 5 Share

May 10, 2023

Taylor was very patient with me and helped answer my questions to navigate the system. She took time to explain the entire process to me and committed to following up. Thank you!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2023

S/O to Taylor! There was an issue with one of our automations and her and the engineering team didn't stop investigating it until they found a solution even though I was about to move forward with plan b. Their team and level of support can't be beat.

Store

MUD\WTR

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 2, 2023

What a great app to start with your SMS marketing. We had no issues during the installation. Setting up new SMS campaigns was very easy and straightforward. They have a ton of helpful resources on their website which is a big plus. We contacted customer service once as we had very specific questions and got a reply within 10 minutes. So far so good!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

Taylor was great in assisting me today! She was so knowledgeable and helpful. She is even following up on email. Thank you!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

After testing so many SMS software, POSTSCRIPT is the king of them all. Don't even consider any other solution. These guys are the go to

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

SHOUT OUT TO MEG!! I messaged in so confused and she was more than helpful. Can't wait to keep growing with this app!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 14, 2023

I was skeptical transitioning over from another SMS Marketing platform I was using prior to joining Postscript. I moved over because the previous platform had continued to charge additional fees based on images or emojis, which wasn't addressed clearly. The onboarding team was attentive and very supportive during the learning and transition period. I find it fun to read the metrics based on the campaigns we sent out and the team continued to educate me on different methods of engaging with our customers via SMS. I recommend you work with Postscript as their prices are reasonable (NO HIDDEN FEES) and we delight in seeing the benefits of revenue streaming in from SMS campaigns.

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 8, 2023

Amazing customer support, helped me along every step of the way to getting the problem solved! Meg was an amazing help!

Store

Sagas

Using app

25 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

great customer service and relations, easy to use, and very comparable or better price-wise than competitors.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2022

An excellent app with fantastic customer support (thanks Taylor!). Very grateful for Postscript and this interface!

Using app

7 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 14, 2022

I received the best service by Meg.. she literally helped me set up my entire sms marketing plan ... very detailed , and informative with answering all my questions ... im so glad i was able to complete this task today ;) ..Meg def made it happen and i appreciate her for everything .

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 9, 2022

Faith was awesome!! She was so helpful and patient with me. Coming from a different app that wasn't working properly, and I was not getting much resolved, I had to find a new app and redo all my settings, and Faith really helped with that by sending me links, and voice messages/videos to explain. Thank you so much :)

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

I love post scripts! They have been so helpful with any issues I’ve had. They have great automations and it’s super easy to use! Just what i needed for my boutique

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2022

Postscript is #1 when it comes to SMS. From one-off campaigns to automation, you can't ask for more. The pricing is beyond reasonable and if you're starting out the templates are a game changer. Use Postscript you won't regret it. P.S. The Klaviyo to Postscript integration is super easy to set up for pop ups on your website as well.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2022

I had an amazing experience, I will continue to use Postscript because of the help with getting text out to my subscribers. Thanks Sandy

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2022

The best! So easy to use and their customer service team is incredibly helpful and extremely fast to respond.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2022

Postscript is amazing! SMS marketing is a game changer! Their customer support team is very helpful! They answer your questions right away! If you don't have them, you should!

Store

Style24

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2022

Faith was so kind and helpful! Answered all my questions and explained what was going on!! Definite 5 stars for her!!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2022

Meg was helpful and detailed. I had an additional set of questions and she got back to me promptly with an answer and diagram! Very pleasurable customer service experience!!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2022

WOW Meg is amazing!!! It's hard to get good customer service on message chats, and with most company chats I've often had to stop the conversation to confirm that I'm speaking with a real person because it felt like the people chatting with me were not paying attention or reading my full replies. Completely opposite experience with Meg. She understood what my concern was right away, asked for the relevant information needed, and also looked up my account on her own end to understand the full details of what was going on. She told me what she thought was happening and how she could help and also reached out to her manager to confirm her findings. She then followed up with me the same day with an update, and then again early the next morning with a conclusion on what they had found and what was going to be done to remedy the situation. I am extremely happy with the excellent customer service that we received and the solution to our problem. Thanks so much Meg!!

Using app

About 3 years

Total reviews

3

Average rating

5.0