All reviews

Rating Breakdown

  • 5
    97% (1,904 ratings)
  • 4
    2% (35 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (26 ratings)
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5 / 5 Share

June 13, 2023

Great customer service. Thanks to Meg for helping us get things in order! Very knowledgeable and helpful getting started and customizing our campaigns/automations.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2023

Really good customer support. Taylor (from customer support) was absolutely fantastic and very helpful :)

Store

SŌLA

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2023

Taylor in Customer Support is A-Mazing. Being a new user I was having trouble navigating but Taylor was quick to respond and assist me!!

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 6, 2023

TAYLOR IS AWESOME, GREAT CUSTOMER SERVICE! DEFINETLY LOVE POSTSCRIPT, AMAZING COMPANY AND EASY TO USE!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2023

Taylor from customer service was so helpful! She responded with questions that I had on launching a sale campaign and got back to me in record time! She answered all of my questions and I was able to launch my campaign successfully.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 31, 2023

Always an easy platform with all the extra help we need! Taylor was prompt to help me on the website CS end!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 30, 2023

I had some trouble with exporting customer info and some billing questions, and Taylor from Customer Service helped me get around it quickly and was also so very kind.

Store

KAILO

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 30, 2023

Great app and great support team! They helped us resolve an issue with SMS previews and kept us updated every step of the way. The app is easy to use and the team is very helpful!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 30, 2023

One of the best SMS apps in the industry. On par with emotive and no up front fees. We had a technical issue because I removed the "ref" code from the initial message and after extensive troubleshooting Taylor a highly skilled and friendly support staff fixed my issue. I will now be using Post script with all my stores! You can tell post script have invested in the right support which is the most important thing for a company.

Using app

Over 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

May 24, 2023

We have used it for over a year and we still love it!! New features all the time is very helpful and support is great as well.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 23, 2023

Really intuitive and easy to work with! I love the automations and Postscript works really well with our Shopify website.

Using app

About 2 months

Total reviews

12

Average rating

4.9

5 / 5 Share

May 22, 2023

Good app and great team that helps you to get onboarded. Support chat is also a big plus. We love it at Kompsos!

Using app

6 months

Total reviews

12

Average rating

4.8

5 / 5 Share

May 22, 2023

Great app since we started until now! Their customer support team is very responsive which is always a must with all these shopify apps!

Using app

7 months

Total reviews

5

Average rating

4.2

5 / 5 Share

May 22, 2023

Lightning-fast help is available with their live chat customer service. Faith's quick action allowed me to resolve a customer question in record time.

Store

bambu

Using app

About 1 month

Total reviews

4

Average rating

4.0

5 / 5 Share

May 19, 2023

SMS marketing is obviously the future, and it's important to have a good partner in the technology. The Postscript app functionality and capability is excellent, but what really seals the deal is their hands-on and helpful support. We threw some really complicated queries and our support rep Faith undertook an investigation and solved the case in a way that would make sherlock holmes jealous.

Store

Sunski

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 19, 2023

Amazing service from Faith! Thank you for helping me so much. I enjoyed the experience because its real staff they are patient know the system and answer questions thoroughly

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

Taylor has been very communicative and efficient and is continuously helping me in any way to get my website back up and started! I channeled over to Postscript because of the brands I know that use it and I want my brand to be accessible to easy automation and more. She never let me give up and she has amazing patience and walked through everything! I will continue to work with you guys and thank you again!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

Excellent customer service, very helpful. Truly appreciate her for taking the time to help fix my issue.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2023

Taylor--for being the realest and sourcing quick solutions while I needed some very time sensitive troubleshooting assistance.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2023

Taylor on the customer support team was very helpful and quick to answer a few questions! Much appreciated!

Using app

About 1 month

Total reviews

4

Average rating

5.0