All reviews

Rating Breakdown

  • 5
    97% (1,900 ratings)
  • 4
    2% (35 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (25 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 18, 2021

This app has been very helpful. Integrates with my email list. The segments are helpful to speak with my customers, as well.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

I just downloaded this app as I was looking for an inexpensive solution to my SMS subscriber list collection problem. The current app I use collects email subscribers for me, it can collect SMS subscribers too BUT I don't use that feature because it's too expensive. Finally, today I found Postscript! They can also do both features, and they have the main automations incorporated, as well as campaign features in their app. I love keeping my Shopify app life simple, and this app definitely offers all the subscriber collection necessities, plus the addition of automation and campaigning. When I first loaded the app, I had a few questions, I message through the apps chat and within seconds had an expert reply. Sylvia, the expert, patiently answered all my questions, and helped me out each step of the way to gain knowledge about what I can do with the app. I'm actually thinking about switching over completely to this one app. I rarely leave reviews but I swear my experience already has been so good. I love the fact this app offers GIFS in SMS. HOW COOL?! Amazing way to connect with your customers. Honestly, I'm excited to use this app. I've been in business for a year and was looking for an app this long, and I wouldn't have signed up if this app wasn't truly amazing. Great job guys.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

Sylvia helped me with a couple questions I had and she was great to work with. Quick to reply and patient in my delayed replies! She was helpful and friendly!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

This app was the perfect finish for my website! The person that helped me was so quick and funny :) He fixed the problem in under 5 minutes

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

I used the app to build my relationship with my customers. So far it has been easy to navigate. I needed assistance from an agent (Sylvia) she responded quickly and was able to get my issue resolved. (Less than 5 min wait time)

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

Customer service is outstanding. Anything we've had a question about has been answered and everyone is nice. Bryan has helped us tremendously!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

The Postscript team and platform are great! I really appreciate how detailed and advanced the self-serve tools are and the customer service team has been extremely responsive and helpful with troubleshooting, integrations, and any other questions I've thrown at them.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 14, 2021

The customer service is amazing! This is our first time trying SMS and the postscript team held our hand and never ever rushed us. We asked so many questions and they let us know about best practices and even gave us ideas!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 22, 2021

Love it so far customer support has been very helpful and efficient I appreciate the help. Thank you sylvia was a great help thanks

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2021

The support team is incredible. They're all quick to respond and will go above and beyond helping you with your question and even suggesting different strategies.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 12, 2021

Highly recommend, Bryan was great. Dealt with some bad representatives before.. Bryan is a keeper! Thanks!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2021

I just signed up and so far so good. Their support team especially Sylvia has been amazing to work with. I would highly recommend Postscript if you're comparing SMS marketing apps.

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2021

This app has is one of the most important to have on your store! It has generated us thousands of Dollars in the past week! Plus great customer service!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 8, 2021

Fantastic Customer Support! Love the help I got when having technical issues. Overall, great app and great support team!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2021

I haven’t had any major issues so far which is great. I’ve had the app for about 30 days now and it has worked just fine for me!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2021

Wonderful SMS marketing app! Perfect for my company! The customer service was wonderful! Download this app tday!

Using app

9 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 8, 2021

Brian is the MVP. Awesome support and understanding of your needs. This man here is golden. He walks you through what needs to be done and full assist. Patient and awesome

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2021

I'm very happy with this app so far. I have tried several other companies and been disappointed. The features are great and the customer support is even better!

Store

Truvani

Using app

27 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 7, 2021

Incredibly customer service! Hit a snag when testing our pop ups and automated messages. Sylvia literally walked me through every single step! She tested them on her own devices, shared screenshots and reset the original number we were using to test to get things working like they should! Super happy to have help available when I needed it and Sylvia was so dedicated to solving our problems. Five stars!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 7, 2021

I recently started using Postscript and I love it! It has all the features you need to send a successful text campaign. Plus getting help is easy if you need it. They respond quickly and are very helpful!

Using app

Over 1 year

Total reviews

1

Average rating

5.0