All reviews

Rating Breakdown

  • 5
    97% (1,904 ratings)
  • 4
    2% (35 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (26 ratings)
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5 / 5 Share

May 16, 2023

Big s/o to Taylor! She is extremely patient, through and kind. There was something in particular I was trying to accomplish and she gave me steps on what to do also other ways to go about achieving the same thing, we love a queen with options! Thanks again!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2023

Taylor was amazing at providing me with the support needed to upload my list and went above and beyond.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 12, 2023

Great app, with an even better and great support. Thanks to Taylor for his help and patient with me :)

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2023

Faith was very patient and amazing. Walked me through step by step. Very fast and efficient. Definitely deserves a raise!

Using app

About 1 hour

Total reviews

3

Average rating

4.7

5 / 5 Share

May 11, 2023

Postscript has been an absolute game-changer for our business. The onboarding process is best-in-class, and their team is always available to help us succeed. They have a deep understanding of SMS marketing, and they are constantly innovating to help us reach our goals. And their support, specifically Taylor is beyond amazing! Taylor was able to solve my problem in a friendly and efficient manner. She was very personable and attentive. I didn't feel like I was talking to a bot or that she was talking to 20 other people at the same time. Love this platform but more so the people behind it!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 10, 2023

Taylor was very patient with me and helped answer my questions to navigate the system. She took time to explain the entire process to me and committed to following up. Thank you!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2023

I would like to commend Faith for giving me exceptional tech customer support few minutes ago. This is the first time I have chatted to someone and resolve everything at once and she did not leave me until I resolve the issue and she was able to answer all my questions. Product value increases because of great tech support. I hope you give her a good pay raise.

Using app

8 months

Total reviews

3

Average rating

3.7

5 / 5 Share

May 9, 2023

S/O to Taylor! There was an issue with one of our automations and her and the engineering team didn't stop investigating it until they found a solution even though I was about to move forward with plan b. Their team and level of support can't be beat.

Store

MUD\WTR

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 15, 2023

Best SMS app + team on this planet and definitely in the Shopify ecosystem - could not recommend Postscript highly enough to other customers on Shopify! SMS really is one of the most critical channels if you want to grow and retain your customer base in Ecommerce right now

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2023

What a great app to start with your SMS marketing. We had no issues during the installation. Setting up new SMS campaigns was very easy and straightforward. They have a ton of helpful resources on their website which is a big plus. We contacted customer service once as we had very specific questions and got a reply within 10 minutes. So far so good!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2023

Using the free version at this time and it's been great. Seeing positive conversions for both list growth and revenue. Igor was helpful in getting me off to a good start. Chat support has been good too.

Store

Henkaa

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

Just got introduced to postscript and I had maggie walk me through the basics for me she was extremely helpful, patient and knowledgeable. It was a smooth transition from the app I was using and I'm glad I switched over. Postscript is beginner friendly and I love it !

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

Taylor was great in assisting me today! She was so knowledgeable and helpful. She is even following up on email. Thank you!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

After testing so many SMS software, POSTSCRIPT is the king of them all. Don't even consider any other solution. These guys are the go to

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

SHOUT OUT TO MEG!! I messaged in so confused and she was more than helpful. Can't wait to keep growing with this app!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 14, 2023

I was skeptical transitioning over from another SMS Marketing platform I was using prior to joining Postscript. I moved over because the previous platform had continued to charge additional fees based on images or emojis, which wasn't addressed clearly. The onboarding team was attentive and very supportive during the learning and transition period. I find it fun to read the metrics based on the campaigns we sent out and the team continued to educate me on different methods of engaging with our customers via SMS. I recommend you work with Postscript as their prices are reasonable (NO HIDDEN FEES) and we delight in seeing the benefits of revenue streaming in from SMS campaigns.

Using app

2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 8, 2023

Amazing customer support, helped me along every step of the way to getting the problem solved! Meg was an amazing help!

Store

Sagas

Using app

25 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 30, 2023

RACHEL HELPED ME THRU A TOUGH PACK AND FIXED EVERTYHING ON MY POP UP SHE IS THE BEST.... GIVE HER HER RAISE AND TREAT HER TO A GREAT MEAL :)

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

great customer service and relations, easy to use, and very comparable or better price-wise than competitors.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2022

Postscript is by far my highest-revenue generating channel aside from organic social media. It's super user-friendly and available at a great price. It also gives great insights for how much has been earned through campaigns and automations, customer LTV, acquisition rate, and more. I cannot recommend this app enough! I am looking forward to the day that a widget can be added to replace the email signups with SMS signups.

Using app

About 1 year

Total reviews

6

Average rating

4.8