All reviews

Rating Breakdown

  • 5
    95% (1,137 ratings)
  • 4
    2% (24 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (25 ratings)

Reviews with Text

  • 100% (1,186)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 29, 2022

I appreciated the quick response I received and how they followed up to make sure they answered my question.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2022

Sandy Q. is AMAZING! Your knowledge, speed, and recommendations to help me improve my automations and connection to my customers just "wowed" me! She is the exact professional needed when working to improve your business.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 25, 2022

Having the live chat is soooo helpful! My question was answered within seconds and it included a video so that I could follow exactly what she was doing. Thanks Faith!!

Using app

5 months

Total reviews

9

Average rating

5.0

5 / 5 Share

July 25, 2022

Postscript is great! I have found that using it has really kept my sales up compared to using only social media marketing. Thanks so much to Faith in customer service for helping me when I needed it today!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2022

Postscript has been so beneficially for us! The support (specifically meg) have been nothing but helpful to me and my team! I am SO appreciative of them! <3

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 28, 2022

Updated: Tried a couple of different SMS apps. PostScript was the winner in features and support. Their live chat support is always fast to reply to help with any immediate issues. Unlike other chat support where you have to wait in a queue of 20 or more, I've never had to wait more than 1-2 minutes, if that. Fantastic app. Has all of the features you would expect. Never run into any issues whatsoever. Everything always works and runs smoothly. Their support team is topnotch! Always quick to respond and always go above and beyond to help.

Using app

12 months

Total reviews

12

Average rating

5.0

5 / 5 Share

July 14, 2022

This app is AMAZING considering we are a small business. The support staff online are fabulous with helping you out if you are ever in a jam.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2022

Kyler is amazing and quickly helped me to solve my problem! Can't say enough good things about post-script customer service!

Using app

10 months

Total reviews

6

Average rating

4.5

5 / 5 Share

July 1, 2022

First of all the customer service is top tier! I had multiple questions on how to use the app and they answered all of my questions with no problem. The app is easy to use now and appears user friendly. I feel like a winner with this app now. I switched to this company from a previous app who had bad customer service and an ancient looking user face. I believe Postscript is actually cheaper too. Another plus! Love this app!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 27, 2022

Love this app! I initially had trouble getting it to automatically pop-up on my site but I chatted with Faith from customer service and she was SO helpful! Got it done for me exactly how I wanted.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2022

Porshai from the postscripts team was so helpful. We where not able to log into our app and connect with customers. She found the issue and make another long in for both of our stores while we reach out to shopify to get the issue fixed so we are still able to log in and connect with client. Thank you so much for the help! It was fast and easy

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 8, 2022

Postscript has been an excellent resource for our brand & their customer service team is top-notch! Highly responsive & super helpful.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

May 20, 2022

Super seamless platform and responsive customer support! Everything was easy to set up and integrate!

Store

Besties

Using app

About 1 month

Total reviews

8

Average rating

4.5

5 / 5 Share

Nov. 20, 2022

Absolutely amazing customer service and onboarding experience! Postscript cares about their customers! Meg was super amazing!

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 13, 2022

The best service. Sandy has been a huge help and the onboarding team make life super easy. We were with another SMS service for a short time to compare service and Postscript won hands down.

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

May 11, 2022

Customer support is great and very responsive! SMS is a new undertaking for our brand, and having the support when a question/problem occurs really makes all the difference

Using app

4 months

Total reviews

4

Average rating

3.8

5 / 5 Share

May 7, 2022

We're transferring over a good size list from another app and have no clue what we're doing. Sandy has been incredibly helpful in helping us navigate these waters - we can't wait to make Postscript a massive piece of our strategy!!!

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

May 5, 2022

Customer support has been very helpful although at the beginning they couldn't figure out the issue I was having

Store

Queenya

Using app

About 1 month

Total reviews

3

Average rating

4.7

5 / 5 Share

May 4, 2022

This app is great for all levels of an e-com stores sales funnel, as well as keeping up with customers, offering customer service, and so much more. It's easy to use and has helped so much so far!

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 4, 2022

Great support provided and good service overall. Really looking forward for updates and new features.

Using app

About 1 year

Total reviews

5

Average rating

5.0