Postscript SMS Marketing

Aug. 4, 2022

great customer service, my issue was solved very quick and prompt. just started using the app and its looking promising

Aug. 2, 2022

I am VERY new to SMS marketing so I had a ton of questions getting everything set up to flow for my business and Sandy and Rachel have been SO great at answering all my questions - sending over links and making sure everything was running smoothly - I haven't sent out any texts yet, but just on the customer service alone its a win!

Aug. 2, 2022

I'm new to postscript, I had a question and Faith was able to hop on chat and answer my questions, also provided me links to fix my concern. Great service!

Aug. 1, 2022

I HAD A LITTLE BIT OF A PROBLEM AND FAITH WAS HELPING ME ON THE ONLINE CHAT FIXED THE PROBELM AND DID AN AMAZING JOB!!!!!!! GREAT SUPPORT

July 29, 2022

I was experiencing a few issues with my Klaviyo/Postscript integration, and the customer support team at Postscript is unlike any other support team I've ever worked with. Every time I use the chat feature, someone responds immediately and actually sounds like you're talking to a friend. The team has gone above and beyond to help me solve my problem (including sending screenshots and asking really good questions). Usually with other customer support teams, you create a ticket that is answered in a while in a vague/scripted way. HUGE shout out to Faith from the Postscript team for truly acting as an extension of our team and helping expedite approval processes for us. Faith tried MANY different solutions to try to assist and I appreciated her persistence and resourcefulness. Highly recommend knowing you WILL get the support you need.

July 29, 2022

I appreciated the quick response I received and how they followed up to make sure they answered my question.

July 27, 2022

Sandy Q. is AMAZING! Your knowledge, speed, and recommendations to help me improve my automations and connection to my customers just "wowed" me! She is the exact professional needed when working to improve your business.

July 25, 2022

Postscript is a beautiful and functional application; I reached out to support to help me remove a widget, and Tasia responded quickly to my request and helped me resolve my issue. The entire onboarding experience thus far has been superb and looking to continue my business relationship with Postscript. Thanks again, Tasia, for the quick and effective support.

July 25, 2022

Having the live chat is soooo helpful! My question was answered within seconds and it included a video so that I could follow exactly what she was doing. Thanks Faith!!

July 25, 2022

Postscript is great! I have found that using it has really kept my sales up compared to using only social media marketing. Thanks so much to Faith in customer service for helping me when I needed it today!

July 21, 2022

Postscript has been so beneficially for us! The support (specifically meg) have been nothing but helpful to me and my team! I am SO appreciative of them! <3

Sept. 28, 2022

Updated: Tried a couple of different SMS apps. PostScript was the winner in features and support. Their live chat support is always fast to reply to help with any immediate issues. Unlike other chat support where you have to wait in a queue of 20 or more, I've never had to wait more than 1-2 minutes, if that. Fantastic app. Has all of the features you would expect. Never run into any issues whatsoever. Everything always works and runs smoothly. Their support team is topnotch! Always quick to respond and always go above and beyond to help.

July 14, 2022

This app is AMAZING considering we are a small business. The support staff online are fabulous with helping you out if you are ever in a jam.

July 12, 2022

I am currently loving this app and it's absolutely useful and easy to navigate. I've had questions which I used the chat and was able to get them answered quickly!

July 11, 2022

Kyler is amazing and quickly helped me to solve my problem! Can't say enough good things about post-script customer service!

July 8, 2022

The customer service is unmatched. I came at Kyler with so many different questions in rapid fire. She answered everything patiently and made some very helpful suggestions

July 6, 2022

Love the customer service! Kyler was SO nice and helpful, answered all of my questions, and clarified some concerns.

July 1, 2022

First of all the customer service is top tier! I had multiple questions on how to use the app and they answered all of my questions with no problem. The app is easy to use now and appears user friendly. I feel like a winner with this app now. I switched to this company from a previous app who had bad customer service and an ancient looking user face. I believe Postscript is actually cheaper too. Another plus! Love this app!

June 27, 2022

Love this app! I initially had trouble getting it to automatically pop-up on my site but I chatted with Faith from customer service and she was SO helpful! Got it done for me exactly how I wanted.

June 27, 2022

Love this app and the customer service was responsive and fast when i hit a snag. I strongly recommend it.