Rating

4.6

feedback

851

Reviews

chart

#197

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    10%
  • Less than a month
    23%
  • Less than a year
    44%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising the exceptional customer service provided by the support team. Many reviewers highlighted the quick response times and the helpfulness of individuals like Richcarde and Irina. Customers appreciated the ease of use of the app and its effectiveness in creating professional-looking pop-ups. The support team was commended for their patience, knowledge, and willingness to go above and beyond to resolve issues. However, there were a few negative reviews mentioning issues with billing, functionality, and complexity in configuration.

Highlights

Exceptional customer service and quick response times
Ease of use and effectiveness in creating pop-ups
Issues with billing and functionality
Complexity in configuration

Rating Breakdown

  • 5
    75% (640 ratings)
  • 4
    12% (104 ratings)
  • 3
    3% (28 ratings)
  • 2
    2% (16 ratings)
  • 1
    7% (62 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Dec. 18, 2024

The app is user friendly and better customization options than a lot of the other pop up apps I looked into. Mithsou is such a great support person!

Using app

About 1 month

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 13, 2024

This app has been very helpful for announcing upcoming events to my clients. I'd specifically like to thank Luiz Campo who helped me make sure my artwork was set up correctly and working how I wanted it to. Thank you Luiz!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

The interactive chat with Mithsou was very helpful, I look forward to using this tool to increase business. A++

Using app

38 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2024

Luiz from the POWR pop-up team was extremely professional and friendly. He quickly resolved the issue with the pop up settings and provided clear instructions . The program is excellent, and the customer support is even better. Than you once again!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

These guys are really nice. Had a support issue, they had to escalate it to a programmer and within minutes the programmer got back to me and started to handle the issue. issue was resolved in less than an hour. 5 star for service. If anyone is having any issue, just reach out and they will take care of oyu.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

All reviews

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