Rating

4.6

feedback

868

Reviews

chart

#163

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    11%
  • Less than a month
    23%
  • Less than a year
    43%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Users consistently mention the quick response times, helpfulness, and professionalism of the support staff, with specific mentions of team members like Mithsou, Richcarde, Luiz, Irina, and others. Customers appreciate the ease of use of the app, its user-friendly interface, and the ability to customize pop-ups for their websites. The app is praised for being effective in increasing customer engagement and sales. However, there are a few negative reviews that mention issues with billing, multiple pop-ups appearing on the website, and challenges with the paid version not functioning properly.

Highlights

Exceptional customer service and quick response times
User-friendly interface and ease of customization
Effective in increasing customer engagement and sales
Issues with billing and functionality in some cases
Negative reviews mentioning challenges with multiple pop-ups appearing

Rating Breakdown

  • 5
    76% (656 ratings)
  • 4
    12% (104 ratings)
  • 3
    3% (28 ratings)
  • 2
    2% (16 ratings)
  • 1
    7% (63 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 2, 2025

great app with outstanding customer service!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 1, 2025

Fijne app, makkelijk in gebruik. Toen ik hulp nodig had van de klantenservice hoefde ik maar enkele minuten te wachten in de wachtrij van de chat en werd ik goed geholpen!

Store

Minre

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2025

Amazing support - an actual human helped me out. How cool is that? 100 stars go out to Mithsou and the rest of the support team.

Using app

About 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 27, 2025

Great support Luiz was a great help.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2025

Honestly, this was the easiest app to use. I actually WISH other apps would take note on how to make an app user friendly when it comes to design. Super easy to make it look exactly how I like and enough templates on the free version that makes it worth it. Honestly fantastic service too, the person who helped me 'Mithsou' was great and even coded a part of my website for me to make the popup work with my theme. 5 stars.

Using app

About 3 hours

Total reviews

3

Average rating

5.0

All reviews

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