POWR: Customer Survey | Poll
POWR: Customer Feedback Survey | Poll for Shopify
Rating
4.3
feedback
110
chart
#3,180
All reviews
Rating Breakdown
Review RSS Feed
June 16, 2023
Very good customer service! And a very timely response. Thank you so much, Richcarde! We will continue to use the software in the future!
Thank you much for such nice words😍️!!!
June 12, 2023
Great app! Great custom service. It's helping me with survey, wholesale form, service form and more. Had great experience with Richcarde M.
Thank you so much for sharing the word with the world — we really appreciate it and are super happy to hear your experience with our support team has been so satisfying😊
May 10, 2023
Hallo. Ich fand den Kundenservice von Richcarde M. sehr gut. Er konnte uns ziemlich schnell dabei helfen, unser Problem zu lösen. Danke!
May 8, 2023
Great customer service! Responded quickly and answered my question. The survey has many customization options and looks really good. Highly recommend.
Thank you so much for your feedback and for the 5 stars 😍 We are so grateful that you are having the best experience with our apps!
March 21, 2023
So far I have had a great experience, the app is very simple to use and has great customer support!!
Thanks a lot for your feedback; glad you're loving our apps😊️ It's customers like you that make our job wonderful!!!
Feb. 12, 2023
Great app. We use it for surveys and it has some great features for conditional logic. Support is great. Especially Richcarde. Recommended.
Hey there, Thank you so much for sharing your experience with our app and our support team. We're available 24/7 for any issue you might have, and we always try to improve our services so you can have the best possible experience with us. And you can stay assured that we will do our best to keep him on board for as long as possible :)
Jan. 26, 2023
Both the survey app and the comments app were easy to design, install and operate as designed. Great apps, easy to set up!
Jan. 25, 2023
Absolutely love everything about this app! It has so many options and endless ways to reach customers. Needed tech support for something in the beginning and was helped right away! would highly recommend!
Hello, Thank you so much for your feedback! It's always a pleasure to read such nice words reflecting your experience with us. You're always welcome to contact us anytime for any questions, concerns or suggestions as we'd love to hear from you again :)
Dec. 2, 2022
very good app i think the app can pass to customers the best massage that they need and for us back
Aug. 30, 2022
I've been talking with Franz from support for weeks now. Something relatively easy (adding a bit of JS to the app) is proving extremely difficult and time-consuming. I had to pay 150 USD for a developer to come up with a script so I can track survey usage in Google Analytics. I have a POWR.io PRO subscription which allows this script to be added, but it needs to go through their support and now they're telling me I need a more expensive Business account to do this (while their own support page says a PRO account is enough for added JS). App does what it say it does, but if you need any support whatsoever don't count on adequate help. All in all quite disappointing so far since I pay around 200 USD a year for this...
Hi there! So sorry this is happening to you. Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
April 20, 2022
It is quite useful. No need to create or edit the code to get what I need. Very easy to use and implement.
Thanks for the great review! 😍Anything we can do to get 5 stars from you? We’d love to hear your feedback!
Sept. 15, 2021
I thought this app was great, UNTIL it connected me to other people's Shopify stores to insert my survey. This is terrible and shocking security.
Hello, I'm sorry to hear that you're having problems with the app! We've just sent you an email, in case you did not receive it. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
March 19, 2021
This app is really useful. Able to collect customer's data and help a lot on the future plan. Recommended!
Jan. 12, 2021
This app is really great! The functionalities cover every requirement. In addition, the app is super easy to install. If you have a question or concern, the support is very friendly and helpful!
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our Survey & Poll app as 5 stars. Thanks for sharing. 😍
Dec. 30, 2020
Great app! I used it for a pre-launch survey on my password page and was able to integrate an email to all participants with a coupon code. Everything I needed was included in the free version, which was really nice. I had one small issue and customer service responded within the hour and my mistake was sorted. Thanks everyone for a great job!
Dec. 18, 2020
We didn't use the app and uninstalled it, but was charged twice at $79.98. We didn't select a plan, we were charged even after we removed it from Shopify.
Dec. 7, 2020
Paid $115 for 1 year. Did 1 survey, 6 responses. Billed $105 "usage". What for? App Cancelled. V unhappy.
Sorry about the confusion! The $105/yr is the annual subscription amount, it is NOT an additional charge. The Shopify API we use is called "Usage charge" and allows us to apply discounts (instead of just a static price with the other API). We do not charge any fees on top of what's advertised. I hope this clarifies it!
Aug. 17, 2020
Hi POWr, I would prefer to give no stars if possible. We started using the survey to take 1 survey from our customers. We used the trial and 1 month of the app to conduct our survey then requested that the subscription be canceled. After about 4 months we realized the full price was still being hidden in our Shopify bill. Not being billed separately, so there was no line item for the monthly charge. They made an extra 6 monthly charges. We very reasonably requested that these charges be refunded and gave adequate proof that we did not use the app from a certain time forward. Unfortunately, POWr refused the refund and instead tried selling us on a business upgrade. Again would give zero stars if I could. They are not very easy to work with and are more than happy to take your money without giving you service. Best to all out there I recommend finding a different app.
Hi there, Thanks for your feedback and apologize for the issue. Please send us a screenshot from the thread, or ticket number where you asked about the cancellation and will be happy to assist you with a refund. Please also be noted that if you have purchased through the 'Shopify' app store, it will be charged through your Shopify account.
July 27, 2020
Great app! I am using two different surveys. They are super easy to set up and connect to my store. Great to engage more with customers.
Feb. 13, 2020
Great app with enough FREE feature to remain usable without having to take on a pay plan straight away which is very helpfull when you are just starting up