POWR: Customer Survey | Poll
POWR: Customer Feedback Survey | Poll for Shopify
Rating
4.5
feedback
49
chart
#2,710
All reviews
Review RSS Feed
July 12, 2023
Easy to install, great support from Richcarde M. The survey form is very customizable and the popup option is a bonus I definitely recommend
Thanks a lot for your feedback! Glad you're loving our app😊️ It's customers like you that make our job wonderful!!!
June 20, 2023
Great app! Fully customizable, great customer service and one of the cheapest on the market for Post Check-Out surverys.
Thank you so much for the 5 stars! We really appreciate you being a customer and helping to share the word about us🤗️
June 16, 2023
Very good customer service! And a very timely response. Thank you so much, Richcarde! We will continue to use the software in the future!
Thank you much for such nice words😍️!!!
June 12, 2023
Great app! Great custom service. It's helping me with survey, wholesale form, service form and more. Had great experience with Richcarde M.
Thank you so much for sharing the word with the world — we really appreciate it and are super happy to hear your experience with our support team has been so satisfying😊
May 10, 2023
Hallo. Ich fand den Kundenservice von Richcarde M. sehr gut. Er konnte uns ziemlich schnell dabei helfen, unser Problem zu lösen. Danke!
May 8, 2023
Great customer service! Responded quickly and answered my question. The survey has many customization options and looks really good. Highly recommend.
Thank you so much for your feedback and for the 5 stars 😍 We are so grateful that you are having the best experience with our apps!
March 21, 2023
So far I have had a great experience, the app is very simple to use and has great customer support!!
Thanks a lot for your feedback; glad you're loving our apps😊️ It's customers like you that make our job wonderful!!!
Feb. 12, 2023
Great app. We use it for surveys and it has some great features for conditional logic. Support is great. Especially Richcarde. Recommended.
Hey there, Thank you so much for sharing your experience with our app and our support team. We're available 24/7 for any issue you might have, and we always try to improve our services so you can have the best possible experience with us. And you can stay assured that we will do our best to keep him on board for as long as possible :)
Jan. 26, 2023
Both the survey app and the comments app were easy to design, install and operate as designed. Great apps, easy to set up!
Jan. 25, 2023
Absolutely love everything about this app! It has so many options and endless ways to reach customers. Needed tech support for something in the beginning and was helped right away! would highly recommend!
Hello, Thank you so much for your feedback! It's always a pleasure to read such nice words reflecting your experience with us. You're always welcome to contact us anytime for any questions, concerns or suggestions as we'd love to hear from you again :)
Aug. 30, 2022
I've been talking with Franz from support for weeks now. Something relatively easy (adding a bit of JS to the app) is proving extremely difficult and time-consuming. I had to pay 150 USD for a developer to come up with a script so I can track survey usage in Google Analytics. I have a POWR.io PRO subscription which allows this script to be added, but it needs to go through their support and now they're telling me I need a more expensive Business account to do this (while their own support page says a PRO account is enough for added JS). App does what it say it does, but if you need any support whatsoever don't count on adequate help. All in all quite disappointing so far since I pay around 200 USD a year for this...
Hi there! So sorry this is happening to you. Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
Sept. 15, 2021
I thought this app was great, UNTIL it connected me to other people's Shopify stores to insert my survey. This is terrible and shocking security.
Hello, I'm sorry to hear that you're having problems with the app! We've just sent you an email, in case you did not receive it. Please reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
March 19, 2021
This app is really useful. Able to collect customer's data and help a lot on the future plan. Recommended!
Jan. 12, 2021
This app is really great! The functionalities cover every requirement. In addition, the app is super easy to install. If you have a question or concern, the support is very friendly and helpful!
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our Survey & Poll app as 5 stars. Thanks for sharing. 😍
Dec. 7, 2020
Paid $115 for 1 year. Did 1 survey, 6 responses. Billed $105 "usage". What for? App Cancelled. V unhappy.
Sorry about the confusion! The $105/yr is the annual subscription amount, it is NOT an additional charge. The Shopify API we use is called "Usage charge" and allows us to apply discounts (instead of just a static price with the other API). We do not charge any fees on top of what's advertised. I hope this clarifies it!
Feb. 13, 2020
Great app with enough FREE feature to remain usable without having to take on a pay plan straight away which is very helpfull when you are just starting up
Oct. 20, 2019
Really not impressed with the free version so there isn't a chance that I would pay of the app. Plus, $15 a month just to limit the number of entries? Not going to happen, uninstalled.
Hello, I'm really sorry to hear that you weren't impressed with the Survey + Poll app. Would you mind telling us what you think the app is lacking? That would really help in making it better for users like you! Additionally, the upgrades not only provide additional elements or entries but they also give access to other awesome features that the app has. Please reach out to us and let us know how we can make the Survey + Poll app better for you.
Aug. 29, 2019
its not enough questions for a survey ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hi there, Thank you very much for your message! Our survey plugin allows you to have up to 6 elements on both free and premium plans. If you need more elements please consider upgrading your account to our pro or business subscriptions. We are happy to offer you a free 30-day trial of our pro subscription which is already activated to your account. With it, you can enjoy up to 20 elements to be included in your survey. I hope this helps. Please let me know if there's anything else we can help you with and we'd happy to assist.
July 9, 2019
Very easy to use and worked great for our product survey. highly recommend this app.Will be using it more on our website.
June 28, 2019
very good app, but it is litle slowing my web page, other hand its very important app to take feedback of client, everything is customize able