PreOrder Now WOD | PreOrders
Pre Order App on Shopify
Rating
4.5
feedback
1,460
chart
#2,420
All reviews
Rating Breakdown
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Nov. 12, 2024
Online chat was not helpful, although I have an account and my email is linked to it, they needed owner to retrieve a code, owner was not available, so I wasted 45 minutes and got nowhere. Later that week I replied to a follow up email and told them what the issue was, it was resolved straight away. If it was this simple, I am not sure why after 45 minutes in a chat the same outcome was not achieved. Loved the email help but not happy with the online chat help.
Hi INSITE MIND and team! Thank you for your feedback, and we’re glad we could resolve your issue via email! We’ve reached out through your original ticket to clarify further and ensure your experience with us is smooth moving forward. Please don't hesitate to reach out if you need help with anything else. Cheers!
Oct. 16, 2024
Hi there Abi Hellmich Art and team! Thank you for taking the time to leave a review. We'd love to hear more from you though. Can you please tell us more about your experience? Is there anything we can do to improve our app? We hope to hear from you soon!
July 15, 2024
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Hi team! We are happy you think are app is good! Shoot us a note if there is anything we can help with so we can change the good to GREAT!
June 30, 2024
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Hi team! Can you tell us more about your experience? Do you have questions or need any help setting the app up on your store? You can reach out to our support team by clicking on the chat widget within the app. We hope to hear from you soon!
June 17, 2024
I am forced to leave this review. I do not know if I am happy, but cannot continue without leaving a review.
Hi gigawattgame and team, We appreciate your feedback and I'm sorry to hear that you were forced to leave a review. I reached out to you through your Instagram page to offer assistance. We are eager to help and please be assured that we will do our best to set everything up for you if you give us the chance. I hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - Pre-Order Now
May 7, 2024
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Hi HYPR GEAR team, I noticed that you've already uninstalled our app. May we know the reason as to why you decided to remove our app from your store? Please also know that our support team is available to provide you assistance in case you have any questions or concerns. We hope to do business with you again soon!
April 6, 2024
great!
Hi there Pilates Luxe! Thank you for taking the time to leave a review! We'd love to hear more about your feedback. Is there anything else we can do to make your experience even better? Please reach out and we'd be glad to help you out!
March 31, 2024
Hi there Dripstawears and team, We appreciate your efforts in leaving a review. We'd like to know more about your experience and how to make it better. Can you share any insights about things we can improve? We hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - Pre-Order Now
March 27, 2024
nice flow and easy to use for
Hi there Nuqy team! We appreciate your feedback! Is there anything you would like to share such as things that you think can be improved? Any insights you could share would be highly appreciated. Hope to hear from you soon!
March 26, 2024
The installation was easy but I have just started using it.
Thank you for the review BlendzFresh! What particular feature of the app did you like? Is there anything that needs improvement? Your feedback is of utmost value to us and we would love to hear your thoughts. Hope to hear from you soon!
Jan. 16, 2024
I tested it out and while it might have worked for some there were some fundamental challenges with email that had me cancel my trial. 1.) All pre-order emails come from pre-order now's email and not your company's email, this was not a professional finish for me. 2.) All confirmation emails do not allow you to add a picture of your logo at minimum to the email. Otherwise customer service was very helpful and tried to help me navigate. I also realized after the fact that I could only use the free version of preorders on one product.
Thank you for your thoughtful feedback. We have a robust product pipeline around pre-order now and would love to share it with you and how we can incorporate this feedback into the app. I am the CEO Serge of our company and will be sending you an email, so if you could respond there, would love to chat.
Nov. 28, 2023
Having trouble getting this work - I'll set up the Pre-Order rules but the items seems to revert and I don't think the Help Team has a lot of experience with this app. I'll give it a try but if things don't get better I'll probably cancel before my trial period ends.
Hi there Apotheosis Comics team! My name is Sharky, Team Supervisor here at Pre-Order Now. I'm so sorry to hear about the trouble you've had using our app. We've already fixed the issue and reached out to you through your support ticket. Can you kindly confirm if everything is up and running? Your satisfaction is our highest priority, and your feedback is very important. We look forward to hearing from you soon! Respectfully yours, Sharky Team Supervisor - Pre-Order Now
July 17, 2023
Still figuring it out and yet to test it fully so cant leave a completed review until that time. Setup was a little difficult but support team sorted it in a matter of seconds. Issues integrating to my theme but that's not an issue with the apps end they provided all the necessary info and now its up to the theme developers to sort that their end. Will change review once more time has passed for me to assess the app for my specific needs.
Greetings TCG Collector NZ, We're very happy to hear that our support team was able to assist you with setup. We're confident that you will see value from our app, and we are always available to partner with you to ensure that your store is realizing the full value of our application. Please do not hesitate to reach out to us - we love to offer complimentary video walkthroughs and setup sessions. Stephanie and the Customer Support Team
June 27, 2023
UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price. The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence. You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work. I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order. ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful. It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.
Hi Forti Goods, we appreciate you updating the review from 1 - 3 stars. We're very happy that a member of our support team was able to get in touch with you and assist, even on a day off. We always love to hear examples of our team going above and beyond for our merchants. The issue with the buy buttons flashing between “add to cart” and “pre-order” is related to the order of operations in how a webpage loads – basically, the native Shopify theme elements will load first, then the elements associated with our app will override them. There can be a delay before this override occurs, which is why you saw the buttons flash between the two options. But after this delay, the webpage will show the correct option. We agree that the interaction between partial payments and discounts is confusing. This is related to an internal change that was made in order to support automatic payments for partially paid orders in our app. We are escalating this with our developers to investigate a better solution and we will proactively keep you updated as this effort progresses. Please do not hesitate to reach out to us with any additional questions/concerns! Stephanie and the Customer Support Team
April 5, 2023
Slow to show the results on the product page Not very intuitive for the customer to understand they are basically pre ordering and not ordering
Hello to our friends at Homekode Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now. I am sorry to hear that the app did not work perfectly on your store. I'm VERY sorry about this, it is not at all what we aim for. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process. It seems that you uninstalled the app and left this review without reaching out to support for help. We have tried to reach you via email but did not receive any response. Please let us know the issues that you are facing so that we can help you. Please be assured that helping you fix any issues is our top priority. You can reach out to us via any of these channels: Email: [email protected] Phone: 1 (888) 779-3821 Live chat: https://websiteondemand.ca/pre-order-now/ We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to help you get it right for your store. Regards, Pushpesh & the Pre‑order Now Support Team
Nov. 21, 2022
reasonably easy to use. bit fiddly but overall good. Support was incredibly helpful and very prompt with their replies. it is appreciate.
Hello to our friends at Rommer Co Thank you for leaving this feedback! We appreciate you taking the time to share this review with us and the community! We are elated to learn that you find our app and customer service useful. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Cheers, Pushpesh & the Pre‑order Now Support Team
Sept. 18, 2022
I'm using this app to launch my clothing store. Overall it is very useful. Attempting to get the app to apply the pre-order button is somewhat of a hassle for me, though.
Hello to our friends at Emmanuel House Clothing Thank you for leaving this feedback! We appreciate you taking the time to share this review with us and the community! We are elated to learn that you find our app useful. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Cheers, Pushpesh & the Pre‑order Now Support Team
Sept. 9, 2022
Great! Great, great, hopefully it works really great!!! So glad that this is an option to help us better manage pre-orders
Hello to our friends at KIDSTRONG Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The Pre‑order Now Support Team
Aug. 1, 2023
Unfortunately have to downgrade my review. This app is getting very glitchy. Preorders aren't showing up on our site and we keep having to toggle them off and back on to get them working again.. --- Preorder apps have given me a lot of grief. Anything that lives in the space of the add-to-cart button is going to cause trouble from time to time. This app seems to be the most stable and trouble free. The interface is easy to work with. The tech team is responsive.
Hello to our friends at Rowan Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre_order Now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Cheers, Pushpesh & the Pre‑order Now Support Team