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very happy so far, and great support from Roel :)
Hey Uncharted Luxury and Team! Knowing that you're happy makes us happy as well! I'm glad Roel was able to help you out! I'll make sure your feedback reaches him. :) Let us know if you need any help!
Alina gave me fast service within 5 minutes when we had an issue. Do not hesitate to install this app and grow sales.
Hi there Elevate Styles and Team! Thank you for your valuable feedback and recommendation! Alina will be very happy once she sees your review. Don't hesitate to reach out if you need our help again! Thank you for choosing Pre-Order Now!
Thank you so much to Alina for helping me understand and navigate the app when I wasn't sure about a few things. She was on the chat immediately and we worked it out together. I am so happy and thankful, now I can have customers buy "in stock" and "made to order" items without loosing sales! Best Customer service ever! I am so Happy! Abby :)
Hey there Abby! Thank you so much for sharing your experience with our support team! Alina's very helpful and one of our best! I'm also very happy to hear that our app was able to help with your sales, we wish you and your business nothing but the best! Feel free to reach out if you need our assistance. Thank you for choosing Pre-Order Now!
Alina did a great job helping me with my issue
Alina never fails to amaze us with her support skills. Thank you for your kind feedback! We will work hard to continue providing you with an excellent customer experience! Please reach out if you need help with anything!
Your star agent, Alina, helped me a lot with updating the WOD extension on my website. She has been a big help in understanding more about WOD. She is accommodating and patient with my needs. She made my business easier when she took the initiative to modify my account. Thank you so much, Alina! Hope that WOOD will have more like you <3
Thank you for an amazing review! We're proud to have Alina as part of our team, she plays a vital role in our support team. I'll make sure that your feedback reaches her. :) Please let us know if you have any other questions, we'll make sure to help you out!
This is an app that you can't do without. It saves so much trouble by telling your customers what they can expect on shipping for out-of-stock items or items that will be shipping soon. Alina helped me out big time. I had an issue with the app and she fixed it in the coding for us at 8 pm!! Unbelievable support I would recommend this to anyone for preorders. She saved the day and I couldn't be more thankful.
Hey AllProGenerators and Team! This is one of the best reviews I've ever seen! Thank you so much for your wonderful feedback. This will make Alina's day for sure! Let us know if there's anything else we can help you with, you know where to reach us!
Works great. I love that it integrates buttons on the home page and collection pages to show that the item is on preorder. Highly recommend.
Hi GoodEggStuff! Perfect! Your feedback is music to our ears. Thank you so much for taking the time to leave such a helpful review! We appreciate it. Feel free to reach out if you need help with anything else!
Seems easy to use, looking forward to the 14 day trial run. Thanks, -Ollie
Thank you for choosing Pre-Order Now Ollie Innovations LLC! We're glad to hear that you're having an easy time using our app! We hope that you continue to use our app for your store's pre-order needs. If you need help with anything, please let us know! Our team will get back to you as quickly as we can.
App works perfectly for everything we need it to do, and support has been amazing solving a few little display issues.
Hey there ABC Bikes and Team! Thank you for taking the time to leave an amazing review! We're glad to hear that our app is giving you exactly what you need. Our support team is also happy and thankful for your feedback. Thank you so much for choosing Pre Order Now! Please reach out if you need help with anything else!
This app does what it says. Works well. We asked their staff to help change button layout and message position. One of their staff named Amandeep is really helpful. So easy communicates with him, and just done the job in 5 minutes. Amazing. One suggestion is, this app should list product title, what product is related to customer notification email. Currently, it provides a variation ID, it can be searched in shopify to find related product. But you know, can be done better. Overall is excellent. Highly recommend.
Hey Double Bay Hardware and Team! This is one of the best reviews I've seen, ever! We appreciate your honest feedback about our app and the customer experience that our Specialists provide. We are very thankful for your support. Please let us know if there is anything else we can do for you. Our team will be glad to help!
After an initial negative experience, i am amending this review as they have gone above and beyond with their customer service. The app is good, i m testing now to see if sales uplift.
Thank you for taking the time to let us know about this experience. I'm so sorry about this. I'll be reaching out to you personally to see how we can make amends. I've also made sure that the technical issue which resulted in this poor experience has been fixed. Hannes Bez | Director of Customer Experience
The app is simple to use and provides value to our guests. The support team is responsive, prompt, and professional.
Has everything we were looking for in features and ease of use, we're very satisfied with this app. As far as support goes, they have been outstanding with quick replies and fast fixes.
Thanks for this review. We pride ourselves on our features and great service!
We had a significant issue arise, and the support team was able to have it fixed relatively quickly! Other than that this app has been very easy to use and implement. Would recommend!
Greetings Era Design, We appreciate this review and for you taking the time to acknowledge the support you received. It is great that we could assist you and help you set up your application the way you desire. We are here to help whenever you need. The Pre-Order Now support team
Effective app ! Quick and reliable response from the support team on a sunday...
Greetings Apoticaria, We appreciate that PreOrder Now is giving you what you need for your store. Thanks for leaving us this review and for seeking and receiving the support you needed. The PreOrder Now Support Team
We had to set up Preorders in a big hurry after going viral on social media. We sold out of inventory really quickly, and needed to get a Preorder option up and running within a day. This did the trick! There was a glitch temporarily with the code -- it affected our product image display on mobile. I contacted support, and they were super responsive. They had the issue corrected within a couple of hours, and we haven't run into any other problems. All in all, a very good app experience.
Hi there Simple Alchemy Co, It is great that you took the time to leave us this review and we appreciate that you were able to get what you needed quickly through the support of our team! It is great that Pre-Order Now can provide the options you need for your inventory. The Pre-Order Now Support Team
Our theme wasn't supported right off the bat. The functionality was limited initially but thanks to the support team they were able to go in and make everything work as advertised. Very friendly and easy to communicate with. Highly recommended!
Hi ParSkins, We appreciate the time you took to leave us this review. We are very serious about providing the best customer experience possible and are thrilled to hear that you received such good support from our team. As always, we are here to help!
Just getting started with the app, but had great support in setting it up. I dedicated my Sunday afternoon to improving our pre-ordering process. I had a few questions and hit a few walls in getting the app setup. The team on live chat were super responsive and helped me quickly solve the problems. The front-end CX of the app looks great and we've alot of questions on pre-order delivery times. So I'm expecting this will really boost our pre-order conversion. We're off to a great start!
Hello Marmeren Tulp, We so appreciate you leaving us this 5-star review and we are glad that you reached out to us for assistance in getting the app setup. Thank you for recognizing our support team and the value they bring to the merchant experience. We are here if you need us! Stephanie and the Customer Support Team
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