All reviews

Rating Breakdown

  • 5
    81% (1,168 ratings)
  • 4
    9% (136 ratings)
  • 3
    3% (48 ratings)
  • 2
    1% (20 ratings)
  • 1
    4% (61 ratings)
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1 / 5 Share

Sept. 10, 2020

As soon as I installed the app, the main menu on the homepage wasn't responding and functioning anymore.

Using app

2 days

Total reviews

1

Average rating

1.0

Developer Reply

Hello! I am terribly sorry to hear about this. That is NOT AT ALL normal for our app. We can help you right away and fix that RIGHT NOW if you will allow us to? We are 100% here to help, day and night... Thanks, Sean & The Pre Order Now Team

4 / 5 Share

Sept. 7, 2020

I really enjoy using this app. I am able to customize the look and feel and make it very clear for customers when they can expect to receive their products.

Store

Kaiem

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Hello friends at Kaiem! We really appreciate this awesome review! Thank you! Don't hesitate to reach out to us with any further questions you may have, we are happy to help :-) Melissa & The Pre-order Now Support Team

5 / 5 Share

Sept. 3, 2020

This app has allowed us to receive hundreds of additional orders through pre-ordering and helped us greatly.

Store

Catnets

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Catnets Many thanks for leaving this awesome 5-star review, it is greatly appreciated! :-) Melissa & The Pre-order Now Support Team

4 / 5 Share

Sept. 3, 2020

I used this pre-order app and it was very user friendly! I was very nervous but the easy steps to follow were so helpful.

Using app

18 days

Total reviews

1

Average rating

4.0

Developer Reply

Hello friends at FIERCEREFLEX Thank you for leaving this great review for us we sincerely appreciate it! Happy selling! :-) Melissa & The Pre-order Now Support Team

4 / 5 Share

Sept. 1, 2020

I use the app to do a monthly preorder on art prints. This enables me to generate sales without paying up front costs of potentially unsold prints! It's perfect. The app worked great, but then all of a sudden stopped working. I reached out for help and within 2 hours the problem had been resolved behind the scenes. Great customer service. Great app!

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hello friends at OPN HEART, by Jason Naylor Thank you for leaving us this positive review, we really appreciate it! We wish you all the best on your e-commerce journey :-) Melissa & The Pre-order Now Support Team

5 / 5 Share

Feb. 22, 2021

We are a paid customer. This app has really helped us with presales. Was able to provide the service we need. Thank you!

Store

SMRTFT

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2020

App very esay to set up, fits my needs perfectly, very great customer service, an issue solved immediately.

Store

KYYO

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends from KYYO! Thank you for leaving this awesome 5-star review :-) We really appreciate your support! :-) -Melissa & the Pre-Order Now Support Team

4 / 5 Share

Sept. 1, 2020

Très chouette application pour les précommandes. Je trouve le prix un peu excessif, mais bon, n'étant pas programmateur, je ne sais pas le temps qu'il a fallu pour créer cette app. Par contre, les aides sont au taquet et ils sont efficaces. Si vous avez régulièrement des précommandes, prenez l'option 3.

Using app

29 days

Total reviews

4

Average rating

4.0

Developer Reply

Bonjour les amis de Nature For Kids! À votre santé! Merci de nous avoir donné une critique positive. J'espère que votre boutique fonctionne bien en ligne! :) - Melissa et l'équipe de support de vente incitative In Cart

5 / 5 Share

Aug. 30, 2020

Another stellar app that is extremely well supported by this developer. If you need preorder buttons, give this app a shot.

Using app

28 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello friends from X1 Safety! Thank you for leaving this stellar 5-star review :-) We appreciate your support! Happy selling! -Melissa & the Pre-Order Now Support Team

5 / 5 Share

Aug. 30, 2020

Easy to use and great customer support. I put this up because of all the backorders I have to manage, and it allows pre-orders.

Using app

About 1 month

Total reviews

5

Average rating

4.2

Developer Reply

Hello friends from Really Good Ebikes! Thank you so much for leaving this 5-star review here! We sincerely appreciate your support! We wish your store much success online! :-) -Melissa & the Pre-Order Now Support Team

2 / 5 Share

Nov. 6, 2020

///UPDATE/// So I've had this app now for several months. When the app works, it's great. You can read my previous review below. Unfortunately the app breaks a lot, which ends up costing me a lot of money. For instance, right now every product on my site has had the "add to cart" button changed to the "preorder now" button. I don't even use "preorder" for my button, it's suppose to say backorder. All of my customers now think I'm out of stock on everything. My sales over the few days have dropped over 95%. This is not the first time this has happened. There have been other issues as well, with setting just changing on their own. It's not a reliable app. I was really loving it, but I'm thinking it's not worth the headache. The support guys have been great, but you don't get answers right away and they definitely aren't going to reimburse me for all of the money they've cost me for trusting their app. First Review - We sell a lot of backordered items and this app helps a lot. Letting customers know that the product they want is a backorder item. Notifying a customer when they have both backordered and ready to ship products in the same cart is also a great feature. Plus it auto-tags the orders, so you can easily find what orders have backordered items. I'm enjoying the app so far.

Using app

3 months

Total reviews

8

Average rating

4.3

Developer Reply

Hello friends from Fish-Field! A big thank you for leaving this extremely detailed 5-star review! We are ecstatic that we were able to assist. We are glad you are enjoying the app so far ;-) Thank you for your support! -Melissa & the Pre-Order Now Support Team

5 / 5 Share

Aug. 28, 2020

I used the app for preorders and this app was so helpful. It allowed me to just plug in the preorder with no problem.

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Diva Embroidery Blanks and Supplies! Thank you for leaving us this awesome review, we appreciate your support! We are glad you find our app helpful :-) Don't hesitate to reach out to us with any other questions you may have, we are always here to assist! Melissa & The Pre-order Now Support Team

5 / 5 Share

Aug. 28, 2020

I ran into a minor issue and when I contacted them they went above and beyond to make some edits that'll support my theme.

Store

MELUXXE

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Hello friends at MELUXXE A HUGE thank you for leaving this 5-star review here! We appreciate your support! Don't hesitate to reach out to us with any more questions you may have :-) Melissa & The Pre-order Now Support Team

4 / 5 Share

Aug. 28, 2020

I used this to do a pre order on custom masks. I only didn't like the banner options... only the green circle worked.. the banner and box didn't work on my product... everything else was easy

Using app

About 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Hello friends at Pro League Sports Collectibles Inc. We really appreciate you taking the time out to leave us this awesome review! Thank you for letting us know how we can serve you better, it is truly helpful! We wish you all the best on your e-commerce journey :-) Melissa & The Pre-order Now Support Team

5 / 5 Share

Aug. 27, 2020

support has been great thanks Robert for your help getting the app to appear how we want. the layout is great

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends from HB Horsewear! Major thanks for leaving this fantastic review here for us! We will let Robert know that his help was greatly appreciated! :-) -Melissa & the Preorder Now Support Team

5 / 5 Share

Aug. 27, 2020

Easy to install and incorporate into our storefront, reasonable pricing. I love the pre-order discount feature, which can be applied through item tags, allowing me to run custom pre-order campaigns for different collections. We had a small hiccup causing some of the prices to appear incorrectly, but the customer service team jumped on it and figured out a fix in just a couple of days.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends from Timeless Tartans ! We appreciate this FANTASTIC review! We are glad our customer support was able to correct that! Don't hesitate to reach out to us if you have further queries! -Melissa & the Preorder Now Support Team

5 / 5 Share

Aug. 26, 2020

I love it. Really helpful for a business. I recommend it to anybody who want to start with pre-orders instead of just sells now.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends from Imadiva Lingerie! Thank you for leaving this great review here! We are extremely glad it is working well for you! All the best on your e-commerce journey :-) -Melissa & the Preorder Now Support Team

5 / 5 Share

Aug. 26, 2020

Great app and great support team! They were really really fast and helpful helping me installing the app the best way.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends from The Golly Family! Thanks a million for leaving us this great review ;-) We really appreciate it! Don't hesitate to contact us if you have any more queries, we are happy to help! -Melissa & the Preorder Now Support Team

5 / 5 Share

Aug. 25, 2020

Best preorder app out there. This is the only one I found with settings for a mixed cart message (preorder + in stock) which is nice as we do not ship all until the preorder arrives. This is one of the most needed features for a preorder app and they have it! I had a small issue with my layout and the support had me up and fixed in about an hour during the normal 9-5 business hours. Definitely worth the money if you do any preorders. 10/10

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Howdy! Sean here, the Customer Success Manager for Pre Order Now. Thanks for the review and for reaching out. I'm so sorry that the app didn't work "out of the box" perfectly for the Debut theme. It normally does, yours might have some coding that was tweaked by another app or another developer, and sometimes that coding can conflict with the way that our app performs those functions. I know it really sucks that the button is just missing on some products - we don't want that at all and I understand your frustration. Looks like our support guru, Amir (in the Philippines - he's our very best!), is helping you get this fixed up right away as I speak... and if he can't get it right, our dev guy will tackle it when he is back in here in the next 6-12 hours... I am working with both of them to make double-sure we put your ticket issue as the highest priority today. Hope to have this fixed and working properly right away for you! If we can get it resolved asap, perhaps you'll reconsider this review? Anything less than 5 stars is not what we are aiming for, and definitely hurts our ranking on the app store. Thanks ahead of time... we are on it though! Bear with us, Sean H & The Pre Order Now Support Team

5 / 5 Share

Aug. 25, 2020

Great app easy to use easy integration with the them and good value for money too would recommend this app.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, friends from makelivesmatter! So awesome of you to leave this awesome recommendation here! thank you! We really appreciate it! We are glad the app is working well for you so far ;-) -Melissa & the Preorder Now Support Team