All reviews

Rating Breakdown

  • 5
    99% (83 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

Feb. 16, 2024

Really easy to use and we crowdfunded our product successfully with PreProduct! So much cheaper than Kickstarter too. Whenever I encountered technical problems, the customer service was fantastic and was able to assist in any troubleshooting. Communication via email was easy.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2024

This app is perfect for what my business needed. It was hard to find an app that would allow me to defer capturing payments until a specified time. The support team is also great. I'll be using PreProduct for all of my future product pre-orders.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2024

Their service is great!! I was having problems with the app (no one else was in our organization) and contacted their service team. Got a response very quickly, went back and forth trying different option with no luck. Finally, we determined that Chrome needed to be updated on my computer. Was never a problem with the app and they helped me solve it in a very short time!! Kudos to the PreProduct support team!!!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Great app and Oli was super helpful in setting it up!

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

Excellent, fast support. The App is superb for promoting and garnering interest in new product launches.

Store

Fogstar

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Pre-product went above and beyond to help integrate this app with another essential app on my store, their customer service was excellent- not only spent hours integrating the new app, but also kept me in the loop and contacted me regularly. Additionally the app is brilliant, is exactly what my business needs and gives the ability to keep customers informed without hassle.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Awesome support and great flexibility with this app. Perfect for how we want to present our product to customers when we have high-demand and low stock. Oli is super helpful in supporting any random request we may have.

Store

popcuts

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

This plugin was exactly whet we needed for our pre orders. The one issue was it didn't interact with our engraving plugin. With just a few emails they were able to add the needed variables to pas the information to our order page. Very happy with the interaction and the product.

Store

My Store

Using app

10 months

5 / 5 Share

Sept. 27, 2023

Super easy to set up and immediate help was available due to a bug in my theme. Amazing and very grateful.

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

Love this app and the support is amazing and super fast!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

This is the best Pre Order App I´ve ever seen! The support is really amazing, they help you with the set up and they´re answering so fast. I just can recommend to use this app when you want to offer a product for pre order!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2023

I really appreciate the customer service at PreProduct, specifically Oli! The team at PreProduct is always able to help. I also have noticed that the app itself has gotten more updated and better than when we first started using it. Definitely recommend!

Store

PatBO

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2023

Very happy with this app so far: the installation was quick and smooth as well as the amazing support from Oli. Would highly recommend!

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 17, 2023

this is a fantastic app to take pre-orders. I was overally impressed by their support team. They went over an above to help us and even make sure there app worked with other apps and was quick to response if we had any questions or issues. strongly recommend if your looking for a pre-order app with great support team.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 23, 2023

We recently added PreProduct to our store so that we can start accepting deposits for items we are awaiting stock on. The app was easy to install. The communication and support is fantastic. We needed some small changes to the way the product buttons looked on the site and Oli was able to make these changes for us. Would recommend this app if you are looking to accept preorders and deposits for your site.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2023

Fabulous app and team. It did all we required of a Pre-Order app and the customer support was superb down to a few small customizations needed for our site. Unfortunately our supplier timeframes were not reliable so we've had to uninstall but when they are on-time we will certainly consider bringing it back.

Using app

26 days

Total reviews

27

Average rating

4.9

5 / 5 Share

March 14, 2023

Run, don't walk and install PreProduct! We've been a very long time looking for the perfect pre order system and can happily report we've found it! The deferred payment options and flexibility are absolute game changers, and better yet - the support and service from Oli and his team is second to none. Could not recommend this solution more highly, 6 stars!

Using app

7 months

Total reviews

23

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Oli and the team at PreProduct are always prompt with solving any set-up issues. The app itself is smooth and has a great user experience. It is helping us materially.

Store

Ecoy

Using app

6 months

Total reviews

10

Average rating

4.9

5 / 5 Share

Feb. 19, 2023

Oli and PreProduct team are very helpful and their response is quick. We have had a few settings necessary so far and received excellent support from the team. Highly recommended if you need a pre-order system for your shop!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

Oli from Pre-Product has been extremely helpful and extremely responsive in helping us find a solution for our pre-order program. Highly recommend this app for anyone looking to collect deposits for pre-ordered products. Thank you Oli + team!!

Using app

6 days

Total reviews

16

Average rating

4.8