Pricefy ‑ Price Monitoring

Hi Tomas, We totally get it. We declined a 50% discount request, so of course, a bad review is the natural next step. It's practically the rulebook these days, right? Merchants everywhere face it weekly, so we're not surprised. Best of luck with your next discount hunt!

Dear Customer, Thank you for your feedback. We acknowledge that your issue seems unique, as it has not been encountered by any of our other 25,000 Shopify users. In our effort to understand and resolve this issue, we requested additional information or a possibility to conduct a new import. This would have helped us to determine if the pricing issue persisted and to identify any underlying problems accurately. However, we noticed that your Shopify store was disconnected before we could perform these checks or review the import logs. This step is crucial for our development team to pinpoint and address the specific issue you faced. We are genuinely committed to supporting all our customers and resolving their concerns. It's unfortunate that we didn't get the opportunity to investigate your issue further before the review was posted. We take all feedback seriously and work tirelessly to ensure our service meets the high standards our users expect. We want to extend our support and offer you 3 months free of our service. Should you choose to reconnect your store, we are ready and willing to delve deeper into your issue and provide the assistance you need. We value your business and are eager to help you get the most out of Pricefy. Best regards, Paul Pricefy Team

Dear customer, sorry to hear that but you contacted our live chat with a totally different email asking to obtain the ownership of another account. We kindly ask you to send the request from the original email because we put extra care in our customers security.