Amai Upsell+ Volume Discounts
Upsell+ | Volume Discounts & Bundles app for Shopify
Rating
4.5
feedback
571
chart
#3,133
All reviews
Rating Breakdown
Oct. 2, 2020
The setup is simple, will explore more about this. But the customer support is responsive and great!!
Thanks for your feedback! Hope you'll keep enjoying the app :)
Sept. 24, 2020
Parfait pour les réductions en% ou devise... ce serait bien d'ajouter les réduc du type x acheté/ y offert... sinon, facile à prendre en main et à configurer. peut-être plus de personnalisation du design serait également le bienvenu.
Thanks for your feedback, it's highly appreciated :)
Sept. 21, 2020
i just instaled this app and it suddenly charge me $19 from me. I just installed this app for 2 days. Never recomend
Thanks for your feedback. As we see in our database, you've enabled the app for 26 products while it allows to use it for free on one product only. Anyway, no worries! We've already requested a charge reversal from Shopify, it will be processed ASAP. Also, we tried to contact you via email in order to discuss this situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
Sept. 12, 2020
I just configured a promotion for my 2nd product and uninstalled the app on the same day within 2 hours and yet have been charged $19.95. This is quite unfortunate as I did not even use it for a day!! Also, it is not compatible with Shopify multi-currency checkout i.e. the checkout always happens in the store's base currency instead of the currency selected by the customer. This is a major issue with stores that sell globally and in multiple currencies. This limitation should be mentioned clearly on the App's page on Shopify app store so that we can make a well-informed decision. Not cool at all!
Thanks for your feedback! We're sorry to hear that you've faced such difficulties. We've contacted you via email in order to discuss this case and help. Looking forward to your reply!
Sept. 6, 2020
The service is hands down amazing. Unfortunately, this app doesn't meet my needs because I need tiered discounts across product ranges, not variants. However, I would love to try it again if the functionality becomes available in future. Thank you for the kind and prompt support Alexander.
Sept. 4, 2020
I downloaded the app thinking about using the FREE plan but then realized it doesn't meet my expectations. Uninstalled it right away, yet got a charge of $28.95 two weeks later. What a scam! This is against Shopify's policy for sure. I need an explanation!
Thanks for your feedback and sorry that you've faced such confusion and inconvenience. Yes, the app is free for one product page usage. Anyway, no worries! We've already requested a charge reversal from Shopify. Also, we tried to contact you via email but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
Sept. 2, 2020
UPDATE: Eugenia emailed me minutes after this review was posted bribing me with six free months of service in exchange for deleting this review. They are so untrustworthy. This is blatantly against Shopify's Term of Service. This app cost me thousands of dollars during my launch. This app DOES NOT work in conjunction with PayPal and there is no warning about this! I lost so many sales because it looked like my website was malfunctioning. Customer service was so slow. I wish I could go back in time and never download this app. -1/10
Thanks for your feedback and sorry that you've faced such frustrating situation. We've contacted you via email in order to discuss this case and find a solution. Sorry once again.
Aug. 26, 2020
I used the application to test it and I uninstalled it the same day and I thought that the 1 free product, I could change it but if you select a second product (even if you remove the previous one) they already charge you 19.95. I want my money back please
Thanks for your feedback and sorry that you've faced such confusion and inconvenience. Yes, the app is free for one product page usage. Anyway, no worries! We've already requested a charge reversal from Shopify. Also, we tried to contact you via email but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
Aug. 25, 2020
Got support after i rated the app bad, they've solved everything and sorted things out. thanks for that
Thanks for your feedback and sorry that you've faced such difficulties. We've contacted you via email and configured the app correctly for you :)
Aug. 13, 2020
Billing issue with the app - not acceptable solution We never used app but got billed $19.95 bc we have 2 products in our product list. We complained (and I am sure they can see we did not use app in their back-end system) but still had to pay that $19.95. I have removed app now and you can bet I will not use this app once I am ready for stacked discount. ============================= I will report you as scamer to shopify !
Thanks for your feedback and sorry that you've faced such situation. As we see in our database, you've enabled the app for 2 products while the free plan allows to use the app for one product only. But no worries! We've already requested a charge reversal from Shopify :) Also, we've tried to contact you via email in order to discuss this case but didn't receive any response yet. Please drop us a line at your convenience :)
Aug. 10, 2020
I downloaded the app wanting to try out the free version on 27th July. It automatically directed me to get the $19.95 paid plan. I accidentally clicked the install button and it charged me. I undownloaded the app right away and have contacted them. today is August 10th which is exactly 2 weeks from the day I contacted them. I got a ticket number, but no refund is issued. I would like my refund back since I have NEVER even tried your app. Thanks.
Thanks for your feedback and sorry that you've faced such confusion. We have already requested a charge reversal from Shopify in order to avoid any accidental charges. We contacted you via email to discuss this situation.
Aug. 7, 2020
Billing issue with the app - not acceptable solution We never used app but got billed $19.95 bc we have 2 products in our product list. We complained (and I am sure they can see we did not use app in their back-end system) but still had to pay that $19.95. I have removed app now and you can bet I will not use this app once I am ready for stacked discount.
Thanks for your feedback and sorr ythat you've faced such confusion. We have already requested a charge reversal from Shopify in order to avoid any accidental charges. By the way, the reason of this charge is that you've enabled the app for 2 products while the free plan allows to use the app for one product only. We also tried to contact you via email but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
Aug. 6, 2020
Unfortunately the app only does single item discounts not entire cart discounts which is what I needed. In any case their support was very good and they gave me a refund. I wish in the future they add discounts for all cart items rather than induvidual items. Thanks again guys! :)
Thanks for your feedback and sorry that you've faced inconvenience :( We are working on the app's improval to become even better!
July 25, 2020
very good customer service :) The app is not expensive for what it does for you. Hope it will increase my conversion rate by a few percent
Thanks for your feedback :) Hope you'll keep enjoying the app for a long long time!
July 25, 2020
Whilst I can't rate the app yet as I have only just installed it, the customer service is excellent and highly responsive. Easy to implement and would recommend on customer service. I am excited to see if this works
Thank you :) We are just happy you be useful! Feel free to contact us regarding any difficulties!
July 24, 2020
love it. I really really recommend it. it works perfectly. I looked up for more than 5 apps and this one was the only one which work perfectly
Thank you so much! Feedback like yours inspires us to become even better!
July 24, 2020
Works well, and great customer service! Answered my questions immediately, and helped me edit the widget.
Thanks! It's our pleasure to keep clients satisfied :)
July 24, 2020
I used this app for volume pricing/tier pricing. I had a problem with selection due to my theme setting. App support was very prompt in response, and they resolved my issue in no time. Thank you, and keep growing. :D
Thanks for your feedback! :) Feel free to contact us anytime, we are always ready to assist!
July 24, 2020
Great customer service, and friendly staff. If you need any help navigating the app the staff will get you where you need to go! :)
Thank you :) It's our pleasure to keep clients satisfied so don't hesitate to reach out!
July 24, 2020
fantastic help they are a great help highly recommend. Works for all countries and languages to. Very helpful staff
Thanks! We are always ready to help so feel free to contact us anytime! :)