Primy AI Contact Forms Builder
The reviews for this Shopify App are overwhelmingly positive, with users praising the level of customization available, the seamless handling of multiple form types, and the outstanding customer support provided by the team. Users appreciate the flexibility in form design, the ability to create bilingual forms with conditional fields, and the ease of implementation. The support team, especially highlighted member Mike, is commended for their fast responses, helpful assistance with customizations, and professionalism. The pricing is considered reasonable for the features offered, and users feel that the app provides excellent value for their businesses. However, there was one negative review mentioning misleading marketing practices.
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Die App ist wirklich top. Ein besonderer Dank geht an den Support. Wir hatten am Anfang ein paar technische Schwierigkeiten und haben daraufhin den Support kontaktiert. Uns wurde super schnell geantwortet, das Problem wurde gefunden und direkt ein Update eingespielt. Jetzt läuft alles einwandfrei. Ich denke, nicht nur die Funktionen einer App machen viel aus, sondern auch, wie bei Problemen reagiert wird. Hier würde ich ganz klar sogar 10 Sterne vergeben. Denn genau dann, wenn mal ein Problem auftritt, bringt einem die beste App nichts, wenn der Support nicht erreichbar ist oder nicht hilft. An dieser Stelle ein großes Lob an das Team. Ich kann die App nur weiterempfehlen.
Warning for Shopify store owners My experience with Primy AI has been extremely disappointing. I spent over 30 minutes building a form, only to have my account flagged and my form restricted. When I contacted support, I was asked questions about who my customers are and who I'm communicating with. I've used Shopify form builders for years and have never been asked for this kind of information. The whole situation felt invasive and unnecessary for a simple form-building app. I couldn't find any clear explanation upfront about why this information was needed or why my account was flagged. Maybe there's a legitimate reason for their review process, but the lack of transparency left me with serious concerns about privacy and how customer information is handled. Based on my experience, I won't be using this app again and would recommend other Shopify users do their research before installing it. 1/5
Hi, Thank you for sharing your experience. We understand how frustrating it can be to spend time building a form and then encounter a restriction. Primy uses automated systems to detect unusual activity and protect merchants from spam, abuse, phishing attempts, and policy violations. In some cases, we may request additional information about a store’s intended use of the app before allowing forms to be published. We do not request access to customer lists or private customer data. The questions asked by our team are solely intended to verify the nature of a store’s business and ensure compliance with Shopify’s policies and industry best practices. We agree that we could do a better job of explaining this process before restrictions are applied, and we appreciate that feedback. Our team is reviewing ways to make the verification process more transparent and less disruptive. If you would like to revisit the issue, we would be happy to review your account again and assist directly.
I tested several form builder apps before choosing this one, and it completely exceeded my expectations. Not only is the monthly pricing very reasonable, but the level of customization available is outstanding. Our website required multiple form types, each routing submissions to different email recipients, and this app handled those needs seamlessly. The flexibility in form design and functionality made implementation incredibly easy. What truly sets this app apart, however, is the support team. Their response times are incredibly fast, and they went above and beyond to help with custom CSS, custom class names, and troubleshooting to ensure our forms were functioning perfectly on the site. Excellent product, excellent support, and excellent value. Highly recommended — 12/10.
I rarely leave reviews, but this app honestly exceeded my expectations. I was looking for a form builder capable of handling more advanced and personalized customer flows, and this app turned out to be EXACTLY what I needed. I was able to create fully bilingual forms with conditional fields that appear based on my customers’ answers, which is incredibly useful for my business. The flexibility is impressive. I can create forms for specific pages/triggers and choose whether they appear as inline forms, pop-ups, or floating forms depending on the situation. This has allowed me to better organize and target customer requests, which will also help me build smarter AI automated replies and improve my customer service workflow. What impressed me even more was the customer support. Their live chat support is genuinely excellent — fast responses, useful answers, and real help from people who actually understand the product. Special thanks to Mike! Considering everything this app can do, the pricing is honestly very reasonable if you need more features like I did. It feels like a premium tool without the premium price tag. Highly recommended.
I had an amazing experience! The service was outstanding, with so much patience and professionalism throughout the entire process. They truly took the time to help me and solved all of my problems completely. I’m extremely satisfied and very grateful. Thank you so much!
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