Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.8
feedback
2,659
chart
#361
All reviews
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Dec. 4, 2019
Printful is the print-on-demand company we use the most. They are a great company but their customer service needs some improvement. I spent HOURs trying to find out the size of the inside label of the shirts they provide. The size (which they say is 3x3 inches) refers to the whole label, not the logo that you put in their pre-made label. There's no specific size for the logo size and it's not provided ANYWHERE, including the templates and size guides for the shirts. I've contacted customer support numerous times and no one can seem to help with such a seemingly easy task... *facepalm*
Thank you for your review, we appreciate your feedback on your experience! I'm sorry to hear that there was a miscommunication between you and our support team, but wanted to also assure you that our sole goal is to assist you and provide the best possible customer support. The logo area in the inside label is 3x1.13 inches for shirts and 2.5x0.94 inches for sweatshirts. If you have any additional feedback, as well as an questions or concerns, be sure to reach out to [email protected], we would love to hear from you! - Vita
Dec. 3, 2019
love it. love it love it love it love it love it love it love it love it love it love it love it love it
Nov. 21, 2019
I Love this app because it helps me get the job done and its user friendly. Most importantly it has an outstanding customer service and very professional. Thanks for helping me and Keep up the amazing work...
Thank you for your review! We're so happy to know that you've had a positive time with our app and our customer service team! We definitely look forward to continuing our collaboration :) If there's anything we can help with, be sure to contact us via our live chat on our website or sending a message to [email protected]. - Zana
May 30, 2025
Super easy to use and I love that products that are out of stock or discontinued automatically become unavailable to customers. Less things to worry about.
Thank you for your review, we appreciate your feedback! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita
Oct. 29, 2019
Very basic. A lot of arbitrary restrictions when it comes to variants. Working with prints and can only create size variants. 2 prints of the same size cannot variate for a single product, which is very restrictive. Got a print that comes in slight color variations? Out of luck. Cannot variate products based on medium. Same print as wrapped canvas or poster, cannot be variants. Can only variate by color.
Hi, thank you for your review! When adding products from Printful to Shopify, it won't be possible to add multiple designs which would create multiple variants based on the selected size/color combinations and the designs you've uploaded. Instead, only one design per product can be used. You can consider a more manual approach in adding more variants to your products if you want to offer different designs. This means that you would have to add additional variants to the listing in your Shopify admin -> go to Printful -> Stores -> Sync -> Refresh data, click on Not synced -> Edit and the new variants you have added to your listing should show as having a "Choose product" option, click on that and you'll be able to choose any item from our catalog and add any of your designs. Each new variant will have to be synced (created) manually like so. It is generally suggested to create separate products for each design/item you want to offer in your store to avoid incorrectly synced variants, but this approach definitely works. Thank you for your feedback on this matter! Hopefully, we're able to improve this process as we move along and make further improvements to our platform. If there's anything we can help with or if you have any other suggestions, surely reach out to us at [email protected]. We like hearing from you! - Zana
Oct. 27, 2019
This app was very useful with best system integrations. User-friendly app & nice to have best team support.
Hi, thank you for your review! We're glad to know that you've found our app useful for our needs and that you've had a positive experience with it! If there's anything we can help with, be sure to reach out to us at [email protected] anytime! - Zana
Oct. 26, 2019
The most reliable print on demand supplier available - in terms of quality, shipping, customer service, ordering samples -in short everything. Thank you, Printful!!
Hi, thanks so much for your review, we highly appreciate it! We're happy to know that your time with Printful has been positive and we look forward to continuing our collaboration! - Zana
Oct. 21, 2019
Ease of use makes for quick setup and Customer Support is amongst the best around – always so helpful, patient and consistently a great attitude. sssssssssssssssssssssssssssssssssssssssssssssssssssssss
Oct. 20, 2019
A business owner and one man shop who does it all. This is a great App for anyone who is starting a retail store. Saves you time and money! What I would like to see more of though, are eco-friendly clothing Made in the USA for genders and accessories. Look forward to seeing more additions!
Oct. 17, 2019
I use this app to sell products online and to allow customers to upload their custom images. The goal is to allow customers the freedom to be creative. So far it has been pretty easy to get started.
Oct. 17, 2019
So far our experiencing has been great from start to almost completion we've been very satisfied with the whole journey.
Oct. 6, 2020
App works great... The only limits that are set are on the Shopify side. I have a large store to fill and apparently on my Shopify plan they throttle you down, especially when pushing a lot of variants. If I get on a roll it will allow me to create about 100 products, which amounts to about 300 variants as well, before it stops me. Apparently there is an algorithm called the leaky bucket. When the "bucket" fills up with enough products and variants, it won't take anymore. It SLOWLY trickles out the products until there is room for more. If you don't wait long enough, it will fill up quickly. If you wait about a full day, it will be completely empty. UPDATE 10/6/20 - I down graded my review to a 3 star review...The wait time have become a serious issue. When COVID hit I had to spend every day trying to convince customers to patiently wait because orders were so backed up. It took up to a month and half to get a shirt printed and out. They eventually got it sorted out in about the end of August. Now, I am right back to the same situation. Long waits, products out of stock, and complaining customers. Some of my orders are approaching 1 month. Printful only counts business days, I guess to make the charts look better, but the rest of the world just counts days. Be prepared for long wait times and complaining customers.
Thank you for sharing your review- we truly appreciate it! We are very sorry to see some of your orders have taken longer to be fulfilled. We have contacted our fulfillment team to make sure these orders go out as soon as possible! The fulfillment times are based on average estimates in business days, since these are estimates we cannot promise hard deadlines and sometimes orders can take a bit longer. Please reach out directly if you have any concerns about your order fulfillment times and we'll do our best to help you out and find the best solution! If you have any further questions or anything else, please let us know at [email protected]! -Lauma
Oct. 5, 2019
Very user-friendly, and quick to learn. I would recommend to others. However, I would like to a button that would convert a graphic into black or white so as to be placed on both black and white t-shirts.
Thank you for your review, we appreciate hearing from you! I wanted to thank you for offering your feedback and offering this suggestion. We are certainly looking into ways to improve our mockup generator and this sounds like a pretty cool feature. I suggest you to submit this idea to our feature requests here: https://www.printful.com/feature-request for a community vote! If you have any additional feedback, be sure to reach out to us at [email protected]! - Vita
Oct. 1, 2019
Great integration. Not sure how to add variants without having to re-design the mockup shirt. Wish there was a way to add colors and/or sizes without having to go through the entire mockup process. Other than that, Printful has been a great way to get my brand off the ground without having to fund an inventory to start.
Thank you for your review, we truly appreciate your feedback on your experience and suggestions on how we could improve the product creation process! I wanted to let you know that we have also recently added product templates (see FAQ here: https://www.printful.com/faq/getting-started/438-what-s-a-product-template-and-how-does-it-work-) and we hope that this will also improve the product creation process for you. If you have any additional suggestions or questions, feel free to reach out to us at [email protected], we'd love to hear from you! - Vita
Sept. 26, 2019
I love this app! Useful for all my online ecommerce needs and never fails to keep improving. Always impressed when I log in to find new products added, along with new helpful integrations that continue to easily help me upload and mock-up anything I can imagine. A big bonus of Printful is that it syncs fantastically with my shopify store, even providing live updates on available inventory. Five star experience in my application and setting, I can't wait to see where Printful goes next!
Sept. 25, 2019
This is my go-to app for my apparel company. At least until I get large enough to potentially contract directly.
Sept. 18, 2019
so far so good and i love the thin hoodies so i will expand my brand i am just starting my clothing store so the chat room interaction was also interactive fast and helpful
Sept. 17, 2019
So easy and nice to work in this app. Great features and easy to use and get help if you need it. Love how it all works.
June 18, 2020
Review #2 I have orders that have been waiting way past the fulfillment days more than 28 days. Instead of making sure my orders will be processed in a timely manner all they do is send a generic message. They have not been properly marking my products as shipped. Leaving customers wondering why they haven’t received a tracking number. I have my account automated so they can properly process my orders which they have been doing a poor job. Review #1 The 'quality control' feature must be the biggest scam feature that Printful has. I don't think caring humans even check the products. I have contacted them multiple times about embroidery orders such as snapbacks being mailed completely damaged. Their machines do not seem to handle simple jobs, they are shipped with unreadable text. I have custom orders that have been shipped twice in terrible quality. It's an embarrassment when a customer has to receive damaged merchandise twice.
Update: Hi, thank you for your updated review! We are very sorry that the orders are experiencing fulfillment delays! All of our teams are working diligently, but production delays are currently expected. We hope to catch up with the order volume soon and we recommend following our updates on this page: https://www.printful.com/covid-19. We are sorry to hear that there is an issue with the order status updating! We will follow up with you to gather more details on this problem and we'll assist with resolving it! Original response: Thank you for your review, we appreciate your honest feedback! We're also sorry to hear that your experience with us has not been positive, but hope that we can improve it moving forward. I wanted to assure you that we take pride in the high quality prints and products we offer and take your reports of fulfillment issues very seriously. I understand that you are currently in direct communication with our support team and I hope we can come to a solution which would fit you best. If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at [email protected], we'd love to hear from you! - Vita & Zana
Sept. 6, 2019
Integrates so seamless its hard to believe in a few clicks you have a store up and running. My go-to for almost all my products - hope you guys keep adding more!
Thank you for your review, we appreciate it and look forward to our ongoing collaboration! I invite you to submit your suggestions on new features and products we should add to our feature requests here: https://www.printful.com/feature-request! - Vita