Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.8
feedback
2,670
chart
#432
All reviews
Review RSS Feed
May 21, 2020
Since COVID-19 their customer service has been non-existent. If you try emailing them they take 1 week to respond. Their delivery times has been extended by a ridiculous amount of time. Their support chat has been turned off all of a sudden. Overall a very poor handling of the COVID-19 situation.
Hi, thank you for your review! We're sorry to hear your experience with our services has not been great during this time, but I hope we can improve it! We are encountering fulfillment delays due to the situation with Covid-19, but we are working as fast as we can to fulfill all orders. We recommend referring to our Covid-19 updates page where our current fulfillment estimates are posted, see here https://www.printful.com/covid-19. If we experience a change in the estimated fulfillment, updates will be posted. Since we are encountering a higher order volume than expected, we are also receiving more messages. There is a slight delay in our response times at the moment as well, but you should expect to hear back from us with 24-48 hours. Our chat option also operates at a limited capacity and you may notice it is unavailable sometimes as we try to catch up with an existing queue and emails. We are working diligently to fulfill all orders in a timely manner and respond to your messages. We hope to return to our normal fulfillment and response times very soon! We'll make sure to respond to your messages shortly! If you have any questions or concerns, be sure to let us know at [email protected]! - Zana
May 21, 2020
20 days later my shirts have not arrived, Terrible customer service and terrible process!!! Ordered on May 2nd as a test order before I sell this to the public. That was the best decision of my life!. Do not use Printful till today I have not received my order 20 days later. Customer support told me they usually ship within 20 -25 days. Luckily , I do not have to justify this to one of my clients. You have been warned.
Hi, thank you for your review! We're very sorry to hear that your order has not arrived yet! Our fulfillment timeframes are longer for the time being due to the situation with Covid-19 and with limited operations at some of our facilities. We are also experiencing a higher order volume than anticipated at this time which has affected our fulfillment timeframes. We recommend referring to our Covid-19 updates page (https://www.printful.com/covid-19) where the fulfillment estimates are updated regularly if we experience a change in the fulfillment speed. We are working diligently to fulfill all orders as quickly as possible. We understand that timely fulfillment is important and we hope that the situation normalizes soon, so we can continue providing a fast service to our users! - Zana
May 11, 2020
its awesome and works so well, thanks for making it easy to match the 2 together. would defiantly recommend to all that want to sell there own print on demand.
Thank you for your feedback, we truly appreciate it! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita
May 5, 2020
This app makes my art look great! Thank you for such a wonderful customer service experience too. I can concentrate on my art and let you do the heavy lifting. My customers are happy!
May 11, 2020
I hadn't had many issues with Printful up until this Pandemic happened. Unfortunately it seems that this pandemic has caught them off guard and now they are in over their heads. They went from the normal 3-5 business days to 7-10 business now I've recently been informed that is has been extended even further to 15-20 business days. That's almost a whole month in real time to a customer. No customer wants to wait that long. If they were ordering something from China or somewhere else overseas then that's to be expected but not from somewhere on US soil. I was told that during this time they're only operating out of 2 of their facilities with minimal staff while they've closed the other facilities. I'm like, "Hello, you guys are a fulfillment company... closing your facilities should not be an option when you have thousands of customers depending on you to fulfill their online orders!" Our customers are placing orders with us everyday and we're submitting those orders to Printful everyday so it's only making them even more backed up with orders... everyday! I also, hate how they will fulfill orders in a random order meaning they will fulfill an order that I submitted a a week ago when there are still lots of orders that I submitted a week before that waiting to be fulfilled. That makes no sense to me and it's not fair to the customers still waiting while another customer who ordered a week after them gets to receive their order before them. What happened to first come, first served? When I ask them to please fulfill my older orders because they are top priority, they give me some lame excuse about their policy then all of a sudden I have to cancel an order from 2 weeks ago because they refused to do what I asked. Great customer service means listening to your customers and trying to handle their orders the way they would like you to do so. We are the ones in direct communication with our customers. Printful doesn't know when a customer is threatening to cancel their order if it doesn't get fulfilled soon so that's the reason I'm reaching out them to in the first place. Doesn't seem like they care if you're not a huge customer to them. Overall, there has to be a smarter way for them to operate business. As big as they are, I would think they would know how but I guess not. They went from extending to 7-10 (3 day time span) to 15-20 (5 day time span) business days in less than a month. They had the nerve to tell me that they have everything under control... well it sure doesn't look like it. Men lie, women lie but numbers don't. Having things under control would not result in the fulfillment times getting longer and having to disable sample orders so they can focus on fulfilling the regular orders. Since no one knows when the pandemic will ever be over, what's next 25-30 business days?? Printful needs to fix this issue fast. I can't keep having to cancel orders and losing money because customers are tired of waiting. 5/11/20 - My reply to Printful's reply from 5/9... Just like I guessed it, their fulfillment time has now been pushed back even longer to 20-25 days. I encourage anyone who is thinking about using Printful for t-shirt fulfillment right now to ask yourselves if you are ready to have your customers wait a whole month for the t-shirt(s) they ordered? Printful has not been consistent whatsoever since the Pandemic started. The moment you have updated all of your customers on one extended time period, Printful comes right back and extends it even longer then expects you to go back again and inform all of your customers about the newly extended time frame. This is not fair to my customers who start to feel like they are being "BS'd around" because they are being told one extended time and patiently waiting then being told a week or so later that the fulfillment time will be even longer. That doesn't help the future of my company one bit nor does it help me gain repeat customers. Who wants to put the trust and reliability of their company in the hands of another company who isn't upholding their end of the bargain? Nobody that's who! It really feels like Printful is using this pandemic as an excuse to prolong fulfillment instead of prioritizing getting orders out in a timely fashion. As you see in Printful's response that they are working hard to get the orders out in a timely fashion well from my experience, there is absolutely NO truth in that statement... it is completely false. I'm so tired of having to email and message all of my waiting customers and inform them of the new and even longer extended fulfillment times. It has caused some customers to cancel their orders and demand refunds and I can't afford to keep doing that. I'm in the business of making money not losing it all because the fulfillment company is taking forever to fulfill the orders. I recommend anyone looking to sell t-shirts online to either find you a local print shop with DTG printers who can fulfill your orders quickly or invest in your own DTG printer and fulfill your own orders. I'm personally looking into both of those options. It's not cool to be at the mercy of a large fulfillment company, not have any kind of control over how quick your orders get shipped out and not be a priority whatsoever. I'm so over it.
Thank you for your review and for your feedback on our fulfillment times. We're sorry to hear that your experience with us has not been great, but we hope we can improve it moving onward. To give you a short summary of the past estimates we've offered: our average fulfillment times for custom products used to be 2-7 business days for apparel and 2-5 business days for non-apparel orders, you can see what goes into these estimates here: https://www.printful.com/faq/getting-started/6-how-long-does-it-take-for-my-order-to-be-processed- Although the majority of orders was shipped out within 4 business days, we did not guarantee fulfillment times faster than 7 business days. unless you used our warehousing services, in which case we would be able to fetch the already printed and fulfilled items and ship them out within a couple of business days on average. Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options. This situation is very dynamic and updating constantly, you can see the very latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19 We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. We recommend checking out our advice on how to handle this crisis as an online business owner in our blog: https://www.printful.com/blog/covid-19-and-online-stores/ and on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE Feel free to also reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita
May 22, 2020
After initially having an issue with my order, at the fault of the carrier, the team at Printful resolved it and made things right. Well done. As for the app, I love the seamless integration with Shopify, along with the auto updating to any product page edits I make. Great MockUp Generator. Compared to their competitors, they have a way easier product design tool. At the moment, in my opinion, they have the best POD design tool out there. The samples I received were good quality and I look forward to partnering with them going forward. Just a heads up, their product cost calculator does not include shipping or taxes, so make sure you take a look at their rates and add that to your prices outside of their tool to properly calculate your margin.
Thank you for your review! We're glad to hear that we were able to help with a solution and hope to have a successful collaboration with you moving forward! :) - Vita
April 28, 2020
I wish the design would automatically push to several surfaces, but otherwise this is a miracle! File upload it easy, customer support is awesome and the products look great. I can't say for sure whether or not they are quality, but I will be ordering samples soon!
Hi, thank you for your review! We're glad to hear you are enjoying using the app! At the moment, designs can only be added to one product at a time, but we definitely appreciate your input on this functionality. We hope you try out some products with your designs, we're sure the products will turn out great! If there's anything else you'd like to share about your time with us or if you have any questions, be sure to let us know at [email protected]! We'd love hearing from you! - Zana
April 26, 2020
If I could give this no stars I would! This company has a very user friendly website and is much better than the order apps on here, BUT.... holy sh*t is the print bad! Every time they have printed something for me, it's been wrong. When I contact them about the problem they are VERY fast to turn it around on me and point the finger at me. I've been a graphic designer for 5+ years now with printing expirance and I know how to size my art onto clothing. Yet every time an order is printed the logo on the fron is way off and the back logo is super small. Dealing with all these problems has resulted in me looking bad and having nothing but complaints from customers that are spending their hard earned money with me. NOT HOW YOU WANT TO GO OUT IN THE FIRST MONTH OF OPENING. Printful needs to own up to their problem and make things right.
Hi, thank you for your review, we really appreciate it! We're very sorry to hear that you have encountered some issues with printing and customer service! Our team would definitely investigate the situation to best understand what may have happened with the product and help with resolving the situation. We would definitely like to know more about your experience with the quality of the printing and inspect the situation closer, so we'll follow-up with you via email shortly! - Zana
April 12, 2020
I like using Printful Awesome app only thing I like them to bring in Socks for custom prints. Overall Printful Rocks!
Hi, thank you for your kind review! We're glad to hear you are enjoying using our app! We actually do carry socks for printing as well, see them here https://www.printful.com/custom/socks/personalized/black-foot-sublimated-socks. I hope you try out designing them! If there's anything we can help with, be sure to let us know anytime at [email protected]! - Zana
April 8, 2020
It is simple and easy to use. The synchronization between Printfull and my shop Shopify is just excellent.it's easy to find your way around and adding a product is the easiest thing to do. Large items to choose from. Easy to apply creative designs. If I had an issue they have been quick to sort it out and point me in the right direction! Thank you for everything, I recommend to use this site to make money, I love the options.
Thank you for your review, we appreciate hearing from you! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita
April 6, 2020
Awesome App Top quality & so Easy to use merch was Everthing I designed & was delivered to my customers on time. Highly recommend
Thank you for your review! We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration. :) - Vita
July 7, 2020
Printful is the best over all pod available, this does not mean they are perfect - far from it. They are very good though. definitely recommend.
Hi, thank you for your review! We're sorry to hear that there were some issues with the uploaded design! Our content team reviews the print files that are uploaded to orders to make sure that the content adheres to our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines). In case we recognize the design violates our content guidelines, we reserve the right to deny printing of the design unless a licensing agreement is provided. Some product categories, which are encountering the longest fulfillment delays at the moment due to Covid-19, have been temporarily disabled from our product push, including neck gaiters, as they are part of our All-Over Print category. You should be able to edit the variants of the product by going to Printful app -> Products -> Edit -> Edit, however, it won't be possible to edit the variants in bulk. We hope to re-enable the products in our product push as soon as we have caught up with the order volume and can provide faster fulfillment times! - Zana
March 27, 2020
I just really like the ease of use for the app. As a beginner it makes it easier to build my business from the ground up with very little hassle.
March 15, 2020
After testing out several other vendors, Printful was the most streamline. I only wish they had more products specifically pocket leggings, distressed trucker hats, pet bandanas, sports bras, 3" womens workout shorts.
Thank you for your review, we truly appreciate it! You can add any product suggestions to our feature requests for a community vote here: https://www.printful.com/feature-request In addition, we recommend checking out the following products: Yoga leggings (which have a pocket): https://www.printful.com/custom/womens/leggings/all-over-print-yoga-leggings Distressed dad hat: https://www.printful.com/custom/embroidered/hats/distressed-dad-hat Sports bra: https://www.printful.com/custom/womens/sports-bras/all-over-print-sports-bra Padded sports bra: https://www.printful.com/custom/womens/sports-bras/all-over-print-padded-sports-bra And our selection of women's shorts: https://www.printful.com/custom/womens/shorts Feel free to also reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! :) - Vita
March 8, 2020
Tip, for multiples of the same style, create a description and size chart snippet and render them in a for loop on the product template based on tags
March 7, 2020
Super easy to use, I'm very happy with it! Love Printful and I'm happy to be able to use it with Shopify!
Feb. 28, 2020
The quality of print is amazing. Shipping times are amazing. Recommend this app for anyone thinking of doing custom items.
Feb. 8, 2020
Love Printful, all the apparel is of good quality and they're very fast at shipping out products. They gave me the opportunity to start my own label, and fulfill my dream.
Thank you for your review! We're so glad to be part of making your dream come true and we can't wait to fulfill your next order! :) - Zana
Jan. 28, 2020
Genial. Cada vez el servicio es mejor y la cantidad de productos es increible. Llevo trabajando con esta empresa dos años y todo perfecto. Unicamente que desde EEUU a Europa hay que tener cuidado porque aduanas cobra aranceles exagerados.
Hola, gracias por tu comentario positivo! ¡Estamos muy contentos de saber que estás disfrutando de tu experiencia con Printful y esperamos seguir proveyendote un excelente servicio! Si hay algo en lo que podamos ayudarte, ¡asegúrate de informarnos en cualquier momento! - Zana
Jan. 27, 2020
Support is very helpful, tips on the website are very informative and the platform is great. Well done!
Thank you for your review, we truly appreciate hearing from you. We're also glad to see that your experience with us has been positive and we look forward to our ongoing collaboration! :) - Vita