Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.8
feedback
2,670
chart
#432
All reviews
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July 3, 2020
I should have checked their company history and BBB rating before ever using this manufacturer! I have had nothing but problems. They have cost me customers, and money. The latest problem was the last straw- I created an item and ordered it as a sample for myself (May 30). I received notification (from printful) on June. 8 that it had shipped. I received notification on June.9 (from DHL) that an electronic shipping label had been created. I waited and waited for the arrival date of June 16- June 22 - still no package. I messaged printful and was told to just keep waiting- it's on the way. So, on June 29, I contacted DHL - they told me that never received the package, and therefore nothing was coming- I should contact the manufacturer. So, on June.29 I contacted Printful again (after waiting in a queu line of 66 people to virtual chat because they have NO PHONE NUMBER)- I was again told to just keep waiting. I told them that DHL never received the package. They denied everything and took no responsibillty and told me to just keep waiting. I finally received a call back from a manager 2 days later- and was told- yes, there was an error-the item was never shipped. Tracking was never updated, I was never notified- nothing- and I had to DEMAND a refund in order to get one. After all of this, i received another e-mail (from a different manager) giving me a completely different story- and telling me to keep waiting. UNBELIEVABLE! This company is shady, has horrible customer service, and is completely unreliable! STAY AWAY!
Thank you for your review, we truly appreciate hearing your feedback! We are, however, sorry to see that you have met with these concerns, it should certainly not be the expected quality for our shipments. From what we understand, this order was lost in transit, even though it was shipped out from our fulfillment facility, as this is also something that can happen on the way to the carrier. Our phone support has been off, while we helped clear the large email backlog, but we see that you have successfully reached us via a call and we hope these concerns are now put to rest. If you have any additional feedback, as well as any questions or concerns, be sure to reach out at [email protected]! - Vita
June 29, 2020
Started off ok. Easy to setup. However, I had 5 orders delayed for over a month because they updated an item (Black hoodie 1 replaced with Black hoodie 2). I received zero notification that the item was not out of stock, nor did I receive any notice that my orders had been delayed. Having been told by support that I now "just" had to go manually update all my designs I got an error that the platform wasn't working. Customer support told me (of course) that this was a shopify problem and I should clear cache/cookies and reload. So I did. To the same error. Deleted the app and installed Tpop.
Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward! We apologize for the miscommunication with the product stock. The way we update product stock status and confirm orders would ensure that we'd be notifying you as soon as we have information about the stock levels. We do see that the emails notifying the stock delays were sent to you. As you are already in contact with our customer support team, we will do the best we can to resolve this issue for you! If you have any additional feedback for us, be sure to reach out at [email protected]! -Lauma
April 13, 2024
Doing this covid-19 there no good and you can't make shirts because they're unavailable so you can't make any money on new ideas
Hi, thank you for your review! We have temporarily disabled some product categories in the product push (existing products are not affected) to help us catch up with the current order volume and to reduce the production times. We understand that this may not be an ideal solution for some of our users, but we expect this to help us return to our normal fulfillment times sooner. We will make sure to re-enable these products in product push as soon as possible, so you can continue creating new items! If there's anything we can help with or if there's anything you'd like to share about your time with us, be sure to contact us at [email protected] anytime! - Zana
June 27, 2020
They use to be good...now they are terrible. Over a month to complete 1 order. I moved my shirts from them because of this. They will cost you customers. Absolutely horrible service since COVID 19. Every vendor is experiencing delays but their delays seem longer. I have orders from May 25 that are still untouched.
Hi, thank you for your review! We're sorry that the orders are encountering delays at the moment! Due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production is experiencing fulfillment delays for some product categories. Since we decided to temporarily disable sample orders and some products in the product push, we are seeing improvements in fulfillment times, but delays are expected for the time being. We recommend to regularly check our Covid-19 updates page where you can see our current estimated production times: https://www.printful.com/covid-19. We understand that production delays are not pleasant and we sincerely apologize for the longer fulfillment times. Our teams are working diligently to fulfill all orders as quickly as possible and we hope to see our production times improve swiftly in the near future! If there's anything we can help with, be sure to contact us at [email protected] anytime! - Zana
June 25, 2020
I've used the app to create a product line. The designing process is simple and easy to navigate. It was recommended by a friend and I'm thankful. I've been able to build out a site and easily connect the e-commerce store with printful.
Thank you for your review! We're glad to hear you are having a great time with our integration :) - Zana
June 25, 2020
I use the app to print and sell my wall art and throw pillows it is easy to use and I just love it and would highly recommend it
June 23, 2020
I used to like Printful despite it being more expensive than any other app but Printful has been disappointing during this crazy covid 19. Other tshirt provider has been excellent with delivery but not Printful. It has been a month since my customers bought tshirt. Ordera are still showing "waiting to be fulfilled". I have sent email to [email protected] twice 7 days ago with zero reply. Chat function has been turned off. What a nightmare. I should have removed their products asap but was too late for that orders!!! For goodness sake, I thought you are better than all other POD. But I am loving Teelaunch (great customer service for Teelaunch!!) and Printify (no customer service response) but at least their products delivered on time.
Hi, thank you for your review! We're sorry to hear that your experience with Printful during this time hasn't been the most positive, but we hope we can improve it moving forward! We apologize for the fulfillment delays we are currently experiencing for some product categories. With the various restrictions and limitations in place due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production times have become longer. While we are hiring more production staff and scaling up our equipment to help us catch up with the order volume, delays for some products are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on the current situation with production: https://www.printful.com/covid-19. With an influx in customer messages, we are also experiencing slower response times and chat function is available at a limited capacity. All of our teams are working hard to fulfill orders as quickly as possible and to get back to your messages swiftly. I see that our team has now responded to your inquiry, but I do apologize for the delay in response. We understand that experiencing fulfillment and response delays is not pleasant and we hope we can return to our regular fulfillment and response times very soon. If there's anything we can help with or if you have any concerns, feel free to contact us at [email protected]! - Zana
June 19, 2020
Very disappointing to see that Swimwear products are temporary unavailable and cannot be added to the shop. Ive made a whole marketing campaign and now when to order, the product is temporary unavailable.
Hi, thank you for your review! Due to production delays we are encountering because of Covid-19 and an increased order volume, we have temporarily disabled some product categories in our product push. This means that new items can't be created from these categories, but existing products will still be fulfilled when ordered. We understand that this might not be an ideal solution for all our users, but we expect this to help us catch up with the order volume and return to our regular fulfillment times sooner. We apologize for the inconvenience created, but we'll make sure to re-enable these products back as soon as we can. We recommend following our Covid-19 related updates on this page https://www.printful.com/covid-19. If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana
June 15, 2020
I hate to give a bad review but I'm incredibly disappointed in their communication during covid-19. They could have easily sent email updates to let everyone know what's going on so we can communicate with our customers. Instead, they just continue to extend the processing time with no notice at all, leaving you to figure it out on your own. My items have all been queue for over 30 days, which is past their current estimated processing time. Covid aside, their quality is good 80% of the time. 2 out of 10 items come back with a bad print but you can have them fix it for free.
Hi there, thank you for your review! I'm very sorry to hear that your experience with us during this time has not been the most positive! We have been providing Covid-19 related updates on our site since March, you can follow any changes or updates to production times right here https://www.printful.com/covid-19 (you can also find a link to this page when viewing the order through your dashboard). We definitely understand that these delays are not pleasant and we are working diligently to fulfill all orders as quickly as possible. I am also sorry to hear you have encountered some quality issues in the past! We would definitely take responsibility if the quality issue was an error on our end and it is useful for us when you report any quality concerns, as it helps us see trends, recognize the problem, and fix it. I will follow up with you via email on your order! - Zana
June 11, 2020
Forget it, they're always running behind even before COVID-19 hit. And now it's just silly. They literally disabled their DTG and Print Services. No heads up just have to find it when you get an order and then their chat says "it's on our blog" GTF out of here.
Hi, thank you for your review! We’re sorry to hear your experience with us during this time has not been the most positive, but we hope we can improve it moving forward! We do apologize for the delays in fulfillment and we are doing our best to catch up with the order volume. We are still experiencing fulfillment delays due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. We have temporarily disabled some options on our site such as the sample orders and also some product categories in the product push. By disabling these options, we hope to catch up with the current order volume and to return to our normal fulfillment timeframes. Existing items in your store are not affected by this update and non-apparel products can still be added to your store. We do provide updates on these decisions on our Covid-19 updates page here https://www.printful.com/covid-19 (we recommend following this page regularly for the latest Covid-19 related updates) as well as via dashboard notifications, to make sure our users are aware of these changes and can further make decisions for their own stores and customers. We understand that having some products temporarily disabled may not be the ideal solution for some users, but we expect this to help us manage the order volume and decrease production timeframes. These are temporary decisions and we look forward to re-enabling these items in product push again soon. We are working diligently to fulfill all orders as quickly as possible and, hopefully, the situation normalizes in the very near future. If there’s anything we can help with, be sure to contact us at [email protected]! - Zana
June 10, 2020
Love this app! The app is continuously improving and very intuitive. We have been very happy with the app and the products!
June 10, 2020
Love this app! You design the product and they print and ship it for you worldwide. The products they have include: shirts, hoodies, cups, pants, jackets and more! You gotta try it out. You can even hire their team and have them design something for you and have professional photos taken of your product.
Hi, thank you for your positive review, we really appreciate it! We're so happy to hear you are enjoying your time with our app and services! We look forward to a successful collaboration :) If there's anything we can help with, be sure to contact us at [email protected] anytime! - Zana
June 7, 2020
Very long delays, no follow-up when asking about status of orders, poor customer service with generic copy paste answers, delivery dates changes constantly, more than 6 weeks to produce an item and shipping can be another 4 weeks, high cost with overcharging on taxes. Really poor experience. There are many better out there.
Hi, thank you for your review, we really appreciate it! I’m sorry to hear that your experience with us has not been entirely positive, but I hope we can make it better moving forward! I am sorry to hear that your orders are encountering delays as well. As we are still feeling the effects of the situation with Covid-19, our fulfillment timeframes are currently longer for some product categories. We are scaling up our fulfillment equipment as well as hiring more production staff to help us manage the order volume, but production delays are still expected for the time being. Our customer service team will provide you with the available information we have, however, it isn’t possible for us to provide a more specific deadline for your orders and we generally recommend referring to the estimated fulfillment timeframes to best understand when the order could be fulfilled. We are working on fulfilling all orders as fast as possible, though. We understand that fast fulfillment and service is important to our users and we are doing our best to fulfill all orders as quickly as we can given the circumstances. The increased order volume and the production delays were unexpected to us, as was the entire situation with Covid-19 for many people and businesses. We hope to see the fulfillment timeframes improve for the most affected product categories soon. I will follow up with you via email on the situation with your orders as well. - Zana
June 6, 2020
This app is easy to install and it is easy to create new products. The problem: When people ORDER. I had a client order a t-shirt (a t-shirt!!) in early May. After several weeks, I wrote to them. They blamed Covid-19 for the delay and said it would be a month (for a t-shirt...'cause they first have to do research and INVENT the t-shirt). THEN, they said THAT type of mystical t-shirt was out of stock. TWO choices: cancel order or change the order. I changed the order. Now, one month since the original order, I was told that I am looking at late JUNE for the order to be fulfilled. The customer service was prompt (I will grant them that) but a bit condescending. In all, this has been VERY disappointing. I am ACTIVELY exploring other options.
Hi there, thank you for your review, we appreciate hearing from you! I’m sorry to hear that your experience with us hasn’t been the most positive so far, but I hope we can improve it moving forward! Due to the situation with Covid-19, we are still encountering fulfillment delays and for DTG printed items, the current fulfillment timeframe estimate is 23-28 business days in the USA. We are seeing these delays due to the various state restrictions and an increased order volume, which we were not expecting at this time. We are hiring more production staff and up-scaling our printing tech, to help us fulfill orders faster, while keeping the health of our employees at our facilities in mind. Fulfillment delay is expected for the time being, but I hope we can catch up soon! I am sorry to hear that the order also encountered an out of stock item, I definitely understand how this can make the situation more unpleasant. We do notify our users as timely as we can in case there is an issue with the stock for an item, but rarely, we may not receive information about the stock of the items being as early as we’d like, but we would still notify you timely. When you are making changes to an order, the order’s estimated fulfillment timeframe will reset, which means that the order will be pushed back to the end of the queue at that moment. I can definitely understand how these events can add up to an unpleasant experience for you and we sincerely apologize for this. We understand that timely fulfillment is important for our users and all of our teams are working hard to fulfill orders as quickly as they can. I will follow up with you via email as well and we’ll work on fulfilling your order as soon as possible! - Zana
June 6, 2020
Really like the app and the quality of the products were worth the cost until the pandemic started. Orders took a month to receive, the quality was crap and when argued with them about the quality they told me that for their backup facilities it was still good enough. I can't sell new products that look like they came from a donation store after 10 years of wearing and washing. Very disappointed with their customer service.
Hi, thank you for your review, we really appreciate it! We're glad to know that you've been having an overall positive experience with Printful, but it is saddening to hear that the situation with the pandemic has made your experience less enjoyable. I do hope we can improve it moving forward! Since we are using printing services of back-up facilities to help us manage the order volume at this time, there might be some slight differences from the quality you might be used to when receiving products from us directly. The back-up facilities were selected based on their quality and speed to ensure that they can provide products and service which are up to our standards. I can definitely understand that it might not be pleasant to receive a product which is not the same quality and your feedback on this experience is definitely useful to us. We also offer the option to opt out of back-up facility fulfillment in your Printful account -> Stores -> View store -> Settings -> find "Orders" under the Settings section, and uncheck the box for fulfillment at back-up facilities. With this, your orders will be routed for fulfillment to the most convenient facility from the options you have left enabled in your settings. I see our customer service team has assisted with resolving the situation with the received order. Thank you again for your review! We hope to return to our regular fulfillment times very soon to continue providing fast services to our users. In case there's anything else you'd like to share about your time with us, be sure to let us know at [email protected] anytime! - Zana
June 5, 2020
I have placed a sample order on May 26th and still is NOT FULFILLED, how can you do business with a fulfillment center which hasn't fulfill the sample order for more than 10 DAYS? I believe when you get too big you can not handle the orders anymore!
Hi, thank you for your review! We're sorry to hear that your experience with our services hasn't been the most positive so far, but we hope we can improve it moving forward! Due to the situation with Covid-19, our fulfillment timeframes have increased and delays are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on the current estimated fulfillment times for each product category: https://www.printful.com/covid-19. We are also experiencing a higher order volume than usual during this time of year, but we hope to catch up with order fulfillment and return to our normal production times very soon! If there's anything we can help with or if you have any concerns, surely contact us at [email protected] anytime! - Zana
June 4, 2020
The wait times have just become horrible. It has made me look extremely bad as a seller and lost clients. I've had to respond to so many messages and some not pleasant from some clients or now former clients. I understand the virus delay but a month plus is just absurd. I have another company on my site that does the same drop ship for me. They have been shipping on a normal time frame since it all + their pricing on tees is way lower then printful allowing you to actually make something, and their shipping is way lower. That itself is another dowside of printful is their shipping prices are off and cost our clients if not yourself the little but of leftover their is to make. Only reason I haven't made the full switch is which i will give credit to printful is their platform is a bit superior and they offer sleeve printing. Although at this point I may just have to pull the plug on printful it is just ridiculous. I would prefer to stay on if they could get back to pre rona status, but if this goes on another month i'm done. I can no longer stay on and continue to damage our image over this massive issue by printful. At this point I should just go to a local ship and print on demand that way. Way to many orders waiting in que not even in the printing stage, and it's not like this is a shipping issue. This is a massive fulfillment issue right now.
Hi there, thank you for your review, we really appreciate it! We are sorry to hear that the fulfillment delays are creating a negative experience for you, but I hope we can improve it moving forward! I want to assure you that we are working as fast as we can to fulfill all orders and we understand the importance of timely fulfillment and delivery. Given the unusual circumstances we are enduring with Covid-19, some of our fulfillment facilities were operating at limited capacity with fulfillment teams working on a voluntary basis and due to an increase in order volume, fulfillment delays can still be expected for the time being. We hope to return to our regular fulfillment times soon as we are hiring more production staff and upscaling our fulfillment equipment. We are still providing our current estimated fulfillment timeframes on this page https://www.printful.com/covid-19 (the estimates are subject to change). Regarding our prices - we thank you for your feedback on this and we'll take it into account! We do review the costs of our products, shipping, as well as other services regularly and lower them whenever possible. Our product prices help cover various features on our site and the free integrations we offer, but we also understand the importance of customer-friendly and affordable pricing and try to find ways how to make our products more cost-effective. These are difficult times many businesses and industries are going through and we are doing the best we can to fulfill your orders as quickly as possible to continue providing our services to our users. We recognize that longer fulfillment times may not be ideal for some users, but we are doing our best to catch up with the order volume and normalize the situation. If you have any further questions or concerns, please don't hesitate to contact us at [email protected] anytime! - Zana
May 27, 2020
This app does its job properly. Changes at Printful are pushed to Shopify nicely and the integration of the two sites feels very smooth. My only complaint is that products that are not meant to be fulfilled by Printful show as 'unsynced' on every order, but that is a small annoyance when everything else works well.
Hi, thank you for your review! We're glad to hear you are liking the integration so far and we look forward to improving the experience even more! Regarding unsynced items, if there are any products in your storefront which aren't fulfilled by Printful, they will show up in Printful. However, you can set them to "ignored" in Printful app -> Products -> Not synced -> bulk edit -> Ignore. This way if this product is ordered in your storefront, the order won't import into Printful or if it is part of an order which contains also a Printful fulfilled item, the product will still be automatically ignored and won't hold up the order. If there's anything we can help with or if there's anything you'd like to share about your time with us, let us know at [email protected] anytime!
May 27, 2020
wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa. I have customers waiting almost 2 months on orders. printful are taking way more orders then they can handle at the moment.
Hi, thank you for your review, we really appreciate hearing from you! We are very sorry to hear that some orders have not arrived yet! I definitely understand that this is not a pleasant occurrence and I hope that we can improve your time with us moving forward! Our fulfillment is experiencing delays due to Covid-19 and we recommend referring to our up-to-date estimated fulfillment timeframes right here: https://www.printful.com/covid-19. We are working as fast as possible to ship out all orders, but production delays are expected for the time being. Additionally, deliveries can also experience some delays as various Covid-19 restrictions and limitations are still in place across the world which are affecting cargo travel between locations. We understand that encountering these delays is not pleasant and we hope the production and delivery timeframes normalize soon. It is important to us that we provide a timely and high-quality service to our users and we are working diligently to return back to our regular fulfillment timeframes. We will follow up with you via email on your order as well! - Zana
May 22, 2020
The Shopify-Printful sync works perfectly and during 2 years of operations there's never been a hickup. Printful has their challenges with production but we have always been able to solve the problems that have arisen.
Thank you for your review! We're glad to hear that your overall experience with us has been positive, even despite some hiccups along the way, and we also hope that our ongoing collaboration provides to be very successful for you! :) - Vita