Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.8
feedback
2,670
chart
#432
All reviews
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Oct. 1, 2020
I love Printful! They are able to print on sleeves, backs, fronts, and labels. They are very responsive to my needs and if I have an issue, the support team has really improved on response times. I feel this is an app that you can rely on. They are professional and provide plenty of resources. It had been hard during COVID but I understand that the mail in general has been having difficulties not to mention supply chain problems across the country. I love the 3d leggings feature and the updates they have currently made to the app. It makes styling easier and more intuitive. They provide print files, which is also a win, instead of a generalized dimensions. It is once that they have their own printers and not using a wide range of companies. I also love the fact that they provide ratings on products and pictures of print quality so you can really feel confident in their abilities. It is probably the best POD out there at this time. My shirts have been beautiful and clear and deep color print. I'm very grateful that I am using Printful and that they strive to improve and add additional products often. I even switched all my shirts over from another POD to them since I have more faith in their abilities and they deserve all 5 stars they receive.
Thank you for your review! We're glad to hear that you're enjoying our services and have chosen to remain with us during the global pandemic. We know that these times are difficult for online businesses and we're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at [email protected]! - Vita
Sept. 30, 2020
Printful what are you doing? limiting the mockup generator based on number of orders per month, this is an extreme detrimental for new stores. Example: if a store creates a few unisex products they won't be able to display a flat mockup, female mockup and male mockup to display the product???? This is a bad idea, please explain your reasoning.
Thank you for sharing your review! We truly appreciate your feedback on this! After a Printful account is created, you can use the mockup generator for 60 days. After that, the access to the mockup generator becomes limited if you haven't had any orders within the last 30 days. You can then either connect a store to your Printful account, or place 3 orders within a 30 day timeframe to restore access to the mockup generator. We've introduced this limitation as we're continuously devoting resources to mockup generator improvements and wanted to limit the functionality for inactive users. If you have any additional feedback or comments please feel free to reach us at [email protected]! :) -Lauma
Sept. 24, 2020
Printful is mostly a great and easy way to upload art and put it on shirts. I have had some issues with print quality, and I am still waiting for them to get back to me. Other than that, like I said, it's mostly a great thing to use.
Thank you for your review, we truly appreciate it! We checked in with our correspondence and it looks like we sent you a reply on September 18. If you're unable to locate it in your Inbox, we also suggest checking your Spam or Promotions folders, to make sure it hasn't ended up there! We also sent over another followup to you earlier today! :) - Vita
Sept. 3, 2020
I use the app to sell online products & clothing. I like how it was fairly easy to set-up and use! I also like the tutorial videos and LIVE webinars. It takes some time, but with patience and perseverance I did it!
Thank you for your feedback, we truly appreciate it! We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration, :) - Vita
Aug. 30, 2020
Everything I need in a POD provider. This is really a 4.5 star. If I need higher margin I have supplement with another supplier but the quality is never as good as printful. The only thing that I'd like to be better is the lead times from all their fulfillment centers. If they could get it into a down to 4 to 5 days max that would be god send. But otherwise hands down the best quality.
Thank you so much for sharing your feedback! We are glad to hear your time at Printful has been positive! :) Our usual fulfillment times are 2-7 business days for apparel and 2-5 business days for non-apparel items (see exceptions on our Covid-19 page here https://www.printful.com/covid-19). Most orders are fulfilled in 3 business days on average. We hope to provide even faster fulfillment times as we move along! Let us know if you have any additional feedback or comments at [email protected] We'd love to hear from you! -Lauma
Oct. 17, 2020
I use Printful more than any other drop shipping print on demand company. They are the most professional I have dealt with in this niche. The DTG printing is quality and looks professional. Their embroidery is also quality. Fulfilment times are usually for the most part pretty quick considering. Their mockup generator is top notch and super useful whether you are purchasing items or not. There is one thing I believe could be better. I wish the allowable print area was larger. For many of my designs, they may look to small on t-shirts. The max is 12"x16" which does limit my design capabilities often. I work with a print shop in town that does DTG prints up to 16"x22". I really wish Printful could give this allowance. Other than this no gripes at all. Top notch service.
Thank you for your feedback, we truly appreciate it! We're so glad to hear that your experience with us has been positive and we look forward to our ongoing collaboration! We do offer All-Over print products that you may like, for these, you can place your design anywhere on the product. Check them here https://www.printful.com/custom/mens/all-over-shirts. Let us know if you have any additional questions or feedback at [email protected] We'd love to hear from you! :) -Lauma
Aug. 15, 2020
I primarily use this app to create all my T-shirts and other products. I love the personalized labels that is delivered with my product. I would be nice if the offered multiple colors for ALL products, especially the tote bags.
Thank you for your feedback and suggestion- we truly appreciate it! Whenever we can, we try adding more products to our catalog, so hearing what our customers want is very important in this process. Let us know if you have any other suggestions or feedback at [email protected] We'd love to hear from you! -Lauma
Aug. 25, 2020
Good customer service. Had an issue with one of my products but they handled it in a timely and professional manner.
Thanks for sharing your review- we truly appreciate it! To easily add the products to your store, we would recommend using our product push generator. Go to your Printful Dashboard> Stores, click "Add product". You can find a step by step instructions in this link here https://help.printful.com/hc/en-us/articles/360014007480-How-do-I-configure-and-sync-my-Shopify-products- . If you need any further help with adding your products or anything else, please reach out to our support team at [email protected] We'll be glad to assist you! -Lauma
Aug. 12, 2020
2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall. First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 completely different versions (contact me if you want to see the results). Then, a package got lost in the mail, after it took 2.5 months to get shipped (I get it, COVID took its toll on the logistics). The package never arrived, although DHL marked it as such. When inquiring about it and see if they could open a ticket/complaint with DHL, I was advised to talk to USPS (??) or place a new, manual order that I'd pay for myself. They wouldn't inquire at the carrier because their "current level of service" didn't allow for it. They were right. Their current level of service needs serious improvement. I've removed all products from my store and am in the process of switching to a local print shop that semi-integrates with Shopify. More work? Sure, but at least I get great service and can count on when I need it. Would NOT recommend.
Thank you for sharing your review- we truly appreciate it! We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward! We are sorry to hear your expectations did not meet with the end result. I have reviewed the interactions you had with our team about the embroidery designs. I see that your artwork needed some adjustments and had to be simplified to meet the minimum requirements of our embroidery file guidelines. Our design team specialist noted the changes we needed to make to your print file prior to taking the service fee from you, upon you agreeing to these adjustments we followed through with adjusting your print file. Our embroidery machines are set up to produce the best desirable outcome, however, our customers must follow the established embroidery guidelines to produce these results, you can see our embroidery guidelines here: https://www.printful.com/creating-embroidery-file. Regarding your order that was marked as “delivered”. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for a reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We're not yet able to assist with filing claims with shipping carriers but we hope to do so in the future! Please visit our Returns Policy here https://www.printful.com/policies/returns. If you have any additional comments or feedback, please let us know at [email protected] We'd love to hear from you! -Lauma
Aug. 10, 2020
Already ordered a couple of times. The items are ok, but for the quality to expensive. Unfortunately, when you pay and not receive the product, Printify has the worst customer care ever! First, after not receiving the parcel for a couple of months, I wrote them. No reply! Then I opened up the case via paypal, and suddenly Printful, out of nowhere was able to write me an e-mail. With the info, that they don't take care of not received packages and that it is not their problem if my customers or myself don't receive the product! And also, if I would not close the case via Paypal, they would close my account which they did. I wrote the post office and they clearly said that I as customer cannot claim a refund but Printful could have claimed the refund for the not delivered package! That's how they treat customers...
Thank you for sharing your feedback! We are truly sorry to hear your experience using our services hasn’t been the best! We understand where you're coming from – we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms. Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. Regarding the delivery status of your order, we have made our policies public, as a way to be completely transparent with our customers. As an example, you can see our Return Policy here: https://www.printful.com/policies/returns. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We may suspend accounts due to violations of our Terms of Service (link to our ToS: https://www.printful.com/policies/terms-of-service), but we are always happy to review them - please kindly send more information about this to [email protected]. We'd love to hear from you and positively resolve this matter! -Lauma
Aug. 9, 2020
I used this app for almost two years during which time it was getting worse and less competitive all the time. Pros: Good print quality Easy to use interface Fairly good selection of products Cons: Arbitrary and incoherent content policy Inconsistent and often slow turnaround times (even before Covid-19) Slow and mostly unhelpful customer service They are among the most expensive pod platforms
Thank you for your review and for sharing your experience with us, we truly appreciate it. We're glad to hear that you have been enjoying some of our services so far, we hope your experience only improves moving forward! Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future. We completely understand how frustrating the fulfillment delays are. Covid-19 global pandemic affected us the same as all other businesses out there. Our main goal was to keep providing our customers with the products, although various restrictions in place and social distancing measures made It very difficult to keep our regular 2-7 business day time frame. We also didn’t expect such a high order volume at this time of the year. Our fulfillment times are nearly back to normal, please follow any fulfillment updates on the Covid-19 page. Our goal is to offer faster fulfillment times in the future. We’re sorry to hear that you encountered some issue with having your order printed. If a design doesn't follow our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines ), we reserve the right to decline the printing of the design. While we may not notice the infringing content right away in every order, it is the user's responsibility to provide material that follows our guidelines. We are working on improving our resources and team to make sure that infringing material is detected as soon as possible. Regarding the prices, we understand where you're coming from- we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms. We do try to lower our prices when we can! We also try to offer a range of brands and prices so you can go for the more budget-friendly products if you prefer. We realize that the prices we offer might not be for everyone, however, we consider them fair taking into account all of our services. In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at [email protected] we'd love to hear from you! -Lauma
Aug. 8, 2020
I use Printful to help me produce T-shirts for my new business. The Shopify integration makes it so easy to use, seamlessly. I have also used their customer service when I encountered an issue with a product. The experience was exceptional! Great app overall.
Thank you for your review, we truly appreciate it. We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita
Aug. 7, 2020
great app..easy to use. great quality on nthe products excellent customer service. the best pod on the market.
Aug. 6, 2020
Printful has become the worse print on demand I use. I have been having issue after issue with them.
Thank you for your review, we truly appreciate it. We're sorry to see that your experience with us has not been great, but hope we can improve it moving forward! :) - Vita
July 28, 2020
I have not had any issues with this app or the supplier. They are very good at communicating any issues they are experiencing or see coming up. Adding products is easy. Shipping and pricing is a breeze. I like how they keep updating the options they have so that it is responsive and not a headache to work with. Would like a few other options but good with what they have right now.
Thank you for your feedback, we truly appreciate it! We're really glad to hear that you're enjoying our services and look forward to a successful collaboration. You can reach out to us at [email protected] with any questions or suggestions you may have! :) - Vita
July 28, 2020
I'm new to Printful, and am very excited to add products from this app. It seems to be easy to use this app, still learning. This app offers so many more products than the other app I have been using.
Thank you for your feedback, we truly appreciate it. If you have any questions for us, be sure to reach out at [email protected]! :) - Vita
July 24, 2020
I have been so impressed with the quality and assortment of products and their very attentive customer service, since I began my business back in 11/2019. During Covid, it's been tough having shipping times delayed, but I feel that most businesses have experienced the same issues, but not with the same professionalism as Printful. When a business handles themselves well during tough times, I'm sold. As things start to get back to normal, and I'm looking forward to watching my business grow with Printful.
Thank you for sharing your feedback, we truly appreciate it. We're glad to hear that you've chosen us as your trusted print-on-demand service during this tumultuous time, and look forward to our ongoing collaboration! :) - Vita
July 10, 2020
Ship times take forever and there is no live service. I'm about to leave after 18 months. Was a good service but now all I have are angry clients.
Thank you for your honest feedback! We're sorry to hear the shipping delays with your orders. Covid-19 has also affected delivery times worldwide due to border closures and limited cargo travel. This is not something that we can affect as it involves global processes and policies. While more flights are being scheduled, some delivery delay is still expected for the time being until the situation with the pandemic really improves. We have placed disclaimers on our site when placing an order as well as on our Covid-19 updates page about possible shipping delays (see here https://www.printful.com/covid-19). We can be reached at [email protected] and chat feature is available during US business hours on Mon–Fri. On average, you can expect a reply from our customer support team within 48 hrs. I see you have been in touch with our customer support. I'll send you a follow-up email to make sure all your concerns have been successfully resolved. Please let us know if you have any additional feedback, write to us at [email protected] -Lauma
July 8, 2020
Best POD service by far. Easy to use with great customer support and high quality products. The only slight downside might be the somewhat higher product costs, but I can live with that.
Thank you for your feedback! I' m so glad to hear that you are enjoying our platform! If you have any additional feedback, send us a quick message to [email protected] -Lauma
July 6, 2020
I'm only giving this App one star because you have to. But AVOID at all cost, use one of the many other Apps in the store. Poor Quality, Poor Customer Service, Poor Execution! The customer service is the worse I've seen from any Shopify App. I have orders that are still pending from early June that have not been fulfilled and my customers are super frustrated which reflects on my store and not Printful. Because Printful is not vested in your customers, they could careless how great of a service they provide to you. I've had to cancel quite a few orders and refund the customer. Overall this provides a pretty crappy customer experience and you don't get very many opportunities to make your customers happy. I'll be removing Printful from my store as soon as my orders are filled.
Thank you for sharing your honest feedback! We hope your time at Printful can be improved going forward! We understand that encountering production delays is not pleasant and all of our teams are working diligently to fulfill all orders as quickly as possible. The delays are a result of the restrictions and limitations imposed for the public due to Covid-19 and we didn't expect to see such an increase of orders at this time of the year. We see that you have been in touch with our support team and your orders are being fulfilled and should ship out very soon! We understand that these are tough times for many businesses and people and we are doing our best to continuing providing our services to all of our users. I hope we can return to our regular fulfillment times soon. If there’s anything we can help with, be sure to contact us at [email protected] anytime!