Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.8
feedback
2,659
chart
#361
All reviews
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Feb. 12, 2019
Worst support ever. Nobody can help you out, they just keep sending video tutorials. But nobody, after 5 attempts, can help you install everything properly. We finally managed to have it working, and now we found out they have the worst delivery system ever. Items don´t arrive on time or directly just don´t arrive. And if you try and contact them for shipping issues they just want your clients to find out what has happened, instead of them taking care of the problem. Incredible. Don´t waste your time, very unprofessional. Not what we expected.
Sept. 19, 2018
Quality of product is good. Customer service is poor. They need to work on phone support. They don't have any really.
Aug. 15, 2018
Printful changed my life and my business! They gave me all the right tools to connect to my customers and provide them with the best products and services in the clothing business.
Aug. 8, 2018
Over the past year or 2, I’ve tried to start my business all by myself. One one time I even bought a subscription to Shopify and connected it to Printful but didn’t really know what I was doing, then I reached out to the support teams they have available & now I’ve got my stores up and running & im adding products, all in less than a month, with the help of the team! They made it so simple, I wish I would have reached out to them forever ago!! Its been smooth sailing ever since & I’m in love with the platforms!!
July 23, 2018
Simple to use with a great selection of products. Staff is really friendly and always there to help when I have questions. 5/5 because of how quick of a process it was to set up, great products, fast response to any mistake or lost packages. Overall, best Print-On-Demand site!
June 25, 2018
They met their print timeline, but then chose to ship DHL to USPS. The item got lost between DHL and USPS for a week, and missed the event the t-shirts were needed for. When contacted, and requested that they not use DHL but ship with USPS directly and save a full week of go-between, they told me it was my fault. DHL isn't a shipping service I offer in Shopify, or a shipping service I had selected with them, and they had never use DHL to ship prior. If they can't figure out a way to not repeat a poor experience, and just point fingers, I'm not sending business their way. So, print and quality was always great. And if you want to wait 2 weeks for your mail to arrive, after if was sent, then you should be fine.
June 9, 2018
God bless the person that started this and everyone that worked to help us focus on the things that we like the most, such as designing and running our online store! Hopefully we can see lower prices to help us offer more discounts and competitive prices.
May 17, 2018
Good app. Terrible customer service. If you need help, get someone besides Jerimiah H. He told me to give him an order number so he could investigate the issue, I provided it and he turned around immediately and said contact Shopify. The issue I had was with their emails and they did the best they could to mark the ticket solved and literally said "We are sorry we could not fulfill your needs...We wish you the best of luck". Customer service is all that matters these days, there are a ton of other options that offer the same thing Printful does, so I will be looking into those immediately to find one with customer support agents who actually try to solve your issues.
May 17, 2018
so far all the products have been high quality. i look forward to doing business together for many years
April 14, 2018
BEWARE! After doing business with this company for nearly 2 years, since they began they suddenly started fulfillment in the EU, Latvia and now I have to pay the VAT expenses when my customers purchase from that territory out of the US. Not cool! If you're a US company and you spend all your marketing and customer acquisition costs and then send them to purchase Printful's products, they make 100% of their money, but as the store we then have to either make very little or in some cases, we actually paid money and I'm not in the business to lose money, so I'm pulling all my skus from them and going to their competitor who does have this opt-out function. It's too bad!
March 31, 2018
App is working well. I like that Printful prints both in USA and Europe so the Customs is not a problem as before. Printful, please can you add SOL's Imperial t-shirts to your products please?
March 7, 2018
If you are looking to build your brand with an apparel line then PrintFul is the way to go. I have tried Printify which have a few more options however there is no consistency with them. PrintFul is a little pricer but I never question the quality of print, material or care from these guys. PrintFul does everything in house and has put a lot of money into their equipment (1.5 million in 2017 and the exclusively use Kornit printers which are the industries leading printers to date.) to ensure quality everytime and that’s why your margins are going to be a little lower. However I choose quality before quantity and these guys always deliver.
Feb. 26, 2018
Works great. Very easy way to get started in the merch business with very little overhead required by the seller.