Printful: Print on Demand
Sell custom print and embroidery items with no upfront costs
Rating
4.7
feedback
3,205
chart
#379
All reviews
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Jan. 17, 2021
Great app and integration. I used printful years back (and remember it being good then) and was pleasantly surprised how far they've come from an already great app. Simple to use but deep when you need it.
Hi! Welcome back to Printful! Thank you for your kind words and if you ever feel like you have some ideas for improvement or any suggestions, please feel free to reach out to us at [email protected] - Renate
Jan. 14, 2021
Super Qualität und top Preise. Ich arbeite jetzt schon eine Zeit mit Printful und der Service ist TOP.
June 12, 2023
UPDATE AGAIN:6-12-23 Delivery Delays??? 6 months later still no contact from support about any issues at hand WOW UPDATE AGAIN:1-15-23 I have been trying t reach support for weeks. You state that you have live chat but I have yet to ever reach Live Chat. I have a business question and I need to reach a live agent. HOW do I do that? I clicked the bottom right and asked for support and this is what I got. How do I get in touch with Printful support? Get in touch with our team using any of the contact methods below. Live chat: use our chat widget in the bottom-right corner of any printful.com page. Printful app chat: go to Settings, click on Customer support > Support chat where you can also upload photos straight from the phone if necessary. Email: send an email to [email protected] Please Reach Out To Me ASAP. UPDATE: Couldn't figure out why I wasn't selling and would get the occasional message about weight. So I looked to see what shipping weight for 1 tumbler is and they have it set for 11.25pd and one is even 16 pounds! No wonder my tumblers aren't selling. I have tried to reach out to customer service but there is no live chat that I have been able to fund. Printful if and when you see or read this please reach out to me so we can get these issues resolved. Also is there a reason why you aren't showing up on my vendor list?
Hi there! Thank you for your review! I'm very sorry to hear that your experience with using our services during this difficult time has not been pleasant! I completely understand how frustrating the delivery delays are. It is true that we have seen slight delays caused by Covid-19 + holiday order influx on average. We also suggest communicating these delays to your customers to help manage their expectations during this time. I understand that you had some concerns about your orders. It is important that you receive high-quality service from us and we definitely want you to have a positive time using our services! We would like to look into the communication you had with our Customer Support team and make sure the issue is addressed. Please provide information on your experience with our customer service by sending details to [email protected], we would appreciate hearing from you! UPDATE: Thank you for your feedback. We're glad to hear about your positive experience and hope to continue providing our best support! :) If you have any questions or concerns, please don't hesitate to reach out to us! - Elina
March 12, 2024
Great app, easy to use and customer service is excellent and available when needed. Wish you offered more types of printing options (e.g puff print, embossed)
June 12, 2023
The main reason I love Printful so much is the seamless integration with Shopify. It's like they were created together. Plus great quality, good service, white label is well done and when a bug happens, they try to make it right. Also, great forums and resources. They're not the cheapest but you get what you pay for and selling quality products with exclusive designs comes with a price. I'm very happy. I just wish they had more products in the home decor category.
Jan. 4, 2021
I sold three mugs recently for $51. After Printful deducted their product fee, printing fee, shipping fee, and taxes, my profit was $7. Who is actually making money with them? Combine very high prices with feedback I requested from customers who purchased my Printful fulfilled products recently ... "not up to your usual quality" ... "Print was off-center" ... "took a long time to arrive" ... "arrived broken". That's four too many red flags. Looking at options because I can't sell products that are merely "good enough".
Hi! Thank you for your detailed feedback. We're sorry to hear that your experience recently hasn't been up to par. Please note that our product prices include not only the product itself but also our 24/7 customer support, mockup and design generator, as well as free cliparts and designs. And if there are any issues with the order or the product, please don't hesitate to reach out to our teams via [email protected] and we will do all we can to investigate each order and work on a solution with you. Shipping delays are a global issue and although we can't affect it, please know that we are doing our best to fulfill and ship out all orders as soon as we can. If you have more feedback you'd like to share, any questions or concerns, please let us know via [email protected]
Jan. 3, 2021
Good product selection, fast shipping and top notch print quality. The small handful of times I've had issues customer service was quick to fix the problems. Best POD service I've found on Shopify.
Dec. 26, 2020
wonderful integration and super easy to use! Does not made the things complicated! But, i will like to have more options on shoes and sneackers!
Dec. 13, 2020
It's great integration, and good service too. I just blabla blabla bla bla . It's blessed! Be joyful and praise the Lord too! :) Hallelujah. Why does it still keep popping up?
Dec. 8, 2020
We have just started our business online. We are happy with the ease of this app so far. Lets see what the future holds!
Dec. 6, 2020
I ordered my products from them on October 28th 2020 and it is now December 6th 2020 and I still haven't received them.
Thank you for reaching out! We're sorry to hear your order hasn't been delivered yet. I'll reach out to you directly to see what we can do for you! -Lauma
Dec. 7, 2020
Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)
Hey there, Update, 12/09/2020: We're sorry to see the order is still delayed at our backup facility. Our teams are closely communicating to help you get this order out as soon as possible. We have also issued a full refund for this order back to you for all the inconvenience this has caused you! Thank you for sharing your review with us! We are sorry to hear your order experienced a fulfillment delay. During these times, we cannot guarantee a set date on when your orders will go out based on the fulfillment facility, order queues, stock availability, and so on. Our fulfillment estimates are subject to change, but we'll do our best to advise our customers as much as we can. We see you have been in close contact with our support team in relations to this particular order. It seems that this is a unique case and you should not expect your orders to be delayed this much. We hope to resolve this as soon as possible! -Lauma
Nov. 30, 2020
This app is awesome because it's user friendly, easy to integrate plugs in, and is one of the more popular shopify apps.
Nov. 30, 2020
I use this app for my clothing brands and they are great. They keep me informed and let me know of updates and the list goes on and on so I am not going to cover all of it on here. So, I am just going to say that they are awesome. I am looking forward to the new products that they add from time to time.
Nov. 23, 2020
PERFECTO, te facilitan todo estando printful muy bien entrelazado con shopify, el único pero son los precios y envíos.
Nov. 20, 2020
I really enjoy the quality of the products at Printful. The products are more expensive than other POD vendors, which is the only downside. Their customer service is responsive and that is appreciated.
Nov. 27, 2020
READ THIS WELL... I have printed 4/5 t-shirts using some of the most expensive one on the catalogue to check the quality of the product and printing - as suggested. After receiving the articles I noticed immediately large necks, no size-labels ...AND THE SAME EXSACT CHIP PRINT PROBLEM REPLICATED ON EVERY LOGOS OF MINE ... NOW READ THIS AGAIN.... THEY WILL NOT ADMIT ANY DOING WRONG... CONSEQUNTLY YOU WILL NEED TO DEAL WITH YOUR CUSTOMER'S FRUSTRATION. When I pointed the fact that the logos were screwed, someone replayed to me this exact statement: "the job was delivered as expected." So If you decide to use this service after reading this message, you'll deserve any trouble that may come at you !
UPDATE: To start off, we take full responsibility for any errors made in our fulfillment process, you can find our Returns Policy here: https://www.printful.com/policies/returns. The print coverage, however, heavily depends on the qualities of the chosen fabric. The thickness of the fabric, as well as its blend, can affect the way a print appears on the garment, you can see more on this here: https://www.printful.com/important-facts-about-tshirt-printing According to the submitted graphics for this order, our fulfillment teams confirmed that we would not be able to provide better results for this print file and a reshipment would look exactly the same. We would recommend adjusting your print file for a better outcome moving forward. We also recommend checking product reviews to see if the garment is something you're looking to add to your store. We're sorry that this has caused you some inconvenience! Thank you for your review! We experienced technical difficulties with our website, we apologize for any inconvenience this has caused! Please find more information here: https://bit.ly/3eZTyVI We are sorry to hear about the issue with the products. Could you please send us more information on this to [email protected]? We'd like to look into this in more depth. -Lauma
Nov. 12, 2020
Sketchy quality and inconsistent delivery. And they take zero responsibility for items that don't get delivered. Plus, the app is super clunky. Awful.
Hi there, thank you for sharing your feedback with us! We're sorry to hear your time hasn't been positive, but we hope to improve it moving forward. I was unable to find an order that wasn't delivered, however, I do see that you have reached out about the order that was shipped out from Latvia's facility to the US and has been delivered now. Please note that due to the current pandemic delivery delays are likely to happen, but orders should reach your customers within 2 weeks using our Masterbox shipping method. Find more information on orders from EU facility to the US on our Fulfillment Updates page, under "Why is my US order fulfilled in the EU?" here: https://www.printful.com/fulfillment-updates We would love to hear about your experience using our services and see how we could help you out with your concerns, please write to us at [email protected]! -Lauma
Nov. 9, 2020
Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.
Thank you for your feedback! We're sorry to hear your orders encountered fulfillment delays. I was able to find that your order experienced a stock delay, therefore, the fulfillment has started later than expected. It is true that we are still experiencing some restocking delays and stock shortages caused by Covid-19, but the situation is steadily improving. If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to an alternative. If the fulfillment hasn't started you can cancel the order from your Dashboard. As a courtesy, we have issued a shipping refund back to your Printful Wallet, in the Billing section. Again, our sincere apologies for the delay with your order fulfillment and any inconvenience this has caused you! If you have any additonal questions, feedback, or anything else please let us know at [email protected] -Lauma
Nov. 4, 2020
DO NOT ORDER ANYTHING IN BLACK! Initially I would give Printful 5 stars, but the fact that everything I order in black comes out faded now is beyond frustrating. I personally love black tshirts, and thats always my go to color for majority of my designs. Unfortunately everything I’ve ordered lately on black comes out looking washed. This is so disappointing being that the first few items I ordered (in black) were perfect. I’ve tried reach out to their support department about it, but I keep getting “thats expected quality.” So now I’m going to have to find another printer for all of my black apparel items. With Black Friday coming up this is going to throw me off my timeline of ordering samples and preparing content for advertisement.
Hey! Thank you for your review! It is a normal outcome for direct to garment printing that part of the garment may show through the ink. This would depend on two factors: the material the garment is made of, and the color difference between the design and the garment. We would not be able to guarantee the same outcome on different colored products. You can see the most common outcomes with DTG printing here: https://help.printful.com/hc/en-us/articles/360014066599-How-does-fabric-blend-affect-print-quality- Please let us know if you have any additonal feedback, questions or anything else! -Lauma