Printful: Print on Demand
Sell custom print and embroidery items with no upfront costs
Rating
4.7
feedback
3,208
chart
#379
All reviews
Review RSS Feed
Nov. 2, 2020
Customer service is horrible! It was much better pre-Covid when you could speak to someone. I've had stock issues and I keep sending screenshots and explaining the problem and the reps keep bringing up a totally separate item which has nothing to do with what I'm talking about. It's like I'm talking to myself.
Thank you for sharing your review with us, we are so sorry to hear your time at Printful has been unpleasant lately, but we hope to improve it moving forward! I was able to find your inquiry and I truly apologize for the miscommunication on our part, we'll investigate this internally to improve our services. I have followed up with you directly to gather more information and hopefully find a solution to your problem. -Lauma
Nov. 2, 2020
Absolute trash. I added a few shirts to our store to give some apparel options. The very first order for a few tank tops remains unfulfilled after 4 weeks. Multiple emails to support didn't address anything and they refused to refund the purchase. Avoid at ALL COSTS.
Hey! Thank you for sharing your feedback with us! We truly appreciate it! I'm very sorry to see your order experienced a fulfillment delay, we understand how unpleasant these can be for you and your customers. Upon further investigation, I see that one of the products did not pass our Quality Control and had to be reprinted, although reprints are prioritized in our system, this may add a slight delay to the overall fulfillment time frame. We have since fulfilled your order and as a courtesy for the delay, refunded the shipping cost back to your Printful Wallet, in the Billing section. Again, our sincere apologies for the delay and inconvenience this has caused you! If you have any additonal feedback, questions, or anything else, please reach us at [email protected] -Lauma
March 25, 2025
Improved a lot in the present. Great support and competitive prices. The team at Printful is doing its work to make us scale and have a profitable business. For some items, the prices are expensive, but that may change if you go big as a merchant. Overall, it's a great business and company, and they improved their support team, too.
Hey there! Thank you for sharing your review! We're sorry to hear there has been some misunderstandings between our customer support and yourself. I'd like to hear more about your experience, please reach out to us at [email protected] We'd love to hear from you! -Lauma **UPDATE** Hey there! Thank you for updating us about your experience. We're extremely happy to hear that your experience with us has improved. We are looking forward to a long-lasting collaboration! -Liva Update: Thank you for sharing your concerns. Please know that we are constantly working on adding new products based on the demand, you can also participate in this by submitting your requests on our feature request page (https://www.printful.com/feature-requests). Regarding prices, our catalog has a wide range of products and prices but please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator. You also noted quality issues and shipping time. Please know that we are constantly working on making improvements in both areas and we sincerely apologize if there hasn't been much improvement for your orders specifically but you can definitely reach out to our support team in cases when orders take longer to deliver or there are quality concerns. Your reports help us work on changes in our system. We sincerely appreciate your patience! - Renate
Oct. 26, 2020
The print quality on the garments is really good. I also really like the turnaround time on printing and shipping.
Oct. 24, 2020
I've been using Printful for years now and so happy to see this app when I switched over to a shopify store! Great products, amazing customer service, and all my customers rave about the quality. Couldn't be happier!
Oct. 23, 2020
I Like This app Because it shows me how rating helps me to develop my site and help customers with products
Oct. 23, 2020
From the high costs and low margins, to the poor quality of products that get switched up without notice or have crooked prints or fading prints, to the numerous complaints on their Facebook group and their ridiculous policies that only protect them and leave sellers hanging, I have removed them from my store completely and DO NOT RECOMMEND them to anyone.
Hi! Thank you for your review! We're very sorry to hear your time using our services hasn't been positive, but we hope that we can improve it moving forward! We're sorry to hear your products encountered quality issues. The quality control process happens quickly, but we try to be as thorough as possible. If it's not up to the level of quality we try to catch those items before they are shipped. We are always working to improve our level of service and quality and anytime there is an error on our end, we are accountable and will work toward working to the proper resolution. Please note that we take full responsibility for such errors and will reimburse you accordingly. Returns Policy: https://www.printful.com/policies/returns Feel free to reach us at [email protected] with additonal questions or comments. We'd love to hear from you! -Lauma
Oct. 21, 2020
I like it! The alternative stuff is confusing. The price setting is confused. Otherwise good stuff overall
Oct. 14, 2020
Seamless integration. Love the automated out of stock functionality, a huge time saver when your store has a large range of products with multiple variations.
Oct. 11, 2020
This app makes everything so streamline and simple! It integrates well with lots of other sites as well!
Thank you for your review, we truly appreciate it! We're glad to hear that your experience with us has been positive and look forward to our continued collaboration. :) - Vita
Oct. 6, 2020
I love it so far! I have been having a great experience. I am new to all of this but everything has been fairly simple to learn.
Oct. 1, 2020
I love Printful! They are able to print on sleeves, backs, fronts, and labels. They are very responsive to my needs and if I have an issue, the support team has really improved on response times. I feel this is an app that you can rely on. They are professional and provide plenty of resources. It had been hard during COVID but I understand that the mail in general has been having difficulties not to mention supply chain problems across the country. I love the 3d leggings feature and the updates they have currently made to the app. It makes styling easier and more intuitive. They provide print files, which is also a win, instead of a generalized dimensions. It is once that they have their own printers and not using a wide range of companies. I also love the fact that they provide ratings on products and pictures of print quality so you can really feel confident in their abilities. It is probably the best POD out there at this time. My shirts have been beautiful and clear and deep color print. I'm very grateful that I am using Printful and that they strive to improve and add additional products often. I even switched all my shirts over from another POD to them since I have more faith in their abilities and they deserve all 5 stars they receive.
Thank you for your review! We're glad to hear that you're enjoying our services and have chosen to remain with us during the global pandemic. We know that these times are difficult for online businesses and we're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at [email protected]! - Vita
Sept. 30, 2020
Printful what are you doing? limiting the mockup generator based on number of orders per month, this is an extreme detrimental for new stores. Example: if a store creates a few unisex products they won't be able to display a flat mockup, female mockup and male mockup to display the product???? This is a bad idea, please explain your reasoning.
Thank you for sharing your review! We truly appreciate your feedback on this! After a Printful account is created, you can use the mockup generator for 60 days. After that, the access to the mockup generator becomes limited if you haven't had any orders within the last 30 days. You can then either connect a store to your Printful account, or place 3 orders within a 30 day timeframe to restore access to the mockup generator. We've introduced this limitation as we're continuously devoting resources to mockup generator improvements and wanted to limit the functionality for inactive users. If you have any additional feedback or comments please feel free to reach us at [email protected]! :) -Lauma
Sept. 24, 2020
Printful is mostly a great and easy way to upload art and put it on shirts. I have had some issues with print quality, and I am still waiting for them to get back to me. Other than that, like I said, it's mostly a great thing to use.
Thank you for your review, we truly appreciate it! We checked in with our correspondence and it looks like we sent you a reply on September 18. If you're unable to locate it in your Inbox, we also suggest checking your Spam or Promotions folders, to make sure it hasn't ended up there! We also sent over another followup to you earlier today! :) - Vita
Sept. 3, 2020
I use the app to sell online products & clothing. I like how it was fairly easy to set-up and use! I also like the tutorial videos and LIVE webinars. It takes some time, but with patience and perseverance I did it!
Thank you for your feedback, we truly appreciate it! We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration, :) - Vita
Aug. 30, 2020
Everything I need in a POD provider. This is really a 4.5 star. If I need higher margin I have supplement with another supplier but the quality is never as good as printful. The only thing that I'd like to be better is the lead times from all their fulfillment centers. If they could get it into a down to 4 to 5 days max that would be god send. But otherwise hands down the best quality.
Thank you so much for sharing your feedback! We are glad to hear your time at Printful has been positive! :) Our usual fulfillment times are 2-7 business days for apparel and 2-5 business days for non-apparel items (see exceptions on our Covid-19 page here https://www.printful.com/covid-19). Most orders are fulfilled in 3 business days on average. We hope to provide even faster fulfillment times as we move along! Let us know if you have any additional feedback or comments at [email protected] We'd love to hear from you! -Lauma
Oct. 17, 2020
I use Printful more than any other drop shipping print on demand company. They are the most professional I have dealt with in this niche. The DTG printing is quality and looks professional. Their embroidery is also quality. Fulfilment times are usually for the most part pretty quick considering. Their mockup generator is top notch and super useful whether you are purchasing items or not. There is one thing I believe could be better. I wish the allowable print area was larger. For many of my designs, they may look to small on t-shirts. The max is 12"x16" which does limit my design capabilities often. I work with a print shop in town that does DTG prints up to 16"x22". I really wish Printful could give this allowance. Other than this no gripes at all. Top notch service.
Thank you for your feedback, we truly appreciate it! We're so glad to hear that your experience with us has been positive and we look forward to our ongoing collaboration! We do offer All-Over print products that you may like, for these, you can place your design anywhere on the product. Check them here https://www.printful.com/custom/mens/all-over-shirts. Let us know if you have any additional questions or feedback at [email protected] We'd love to hear from you! :) -Lauma
Aug. 15, 2020
I primarily use this app to create all my T-shirts and other products. I love the personalized labels that is delivered with my product. I would be nice if the offered multiple colors for ALL products, especially the tote bags.
Thank you for your feedback and suggestion- we truly appreciate it! Whenever we can, we try adding more products to our catalog, so hearing what our customers want is very important in this process. Let us know if you have any other suggestions or feedback at [email protected] We'd love to hear from you! -Lauma
Aug. 25, 2020
Good customer service. Had an issue with one of my products but they handled it in a timely and professional manner.
Thanks for sharing your review- we truly appreciate it! To easily add the products to your store, we would recommend using our product push generator. Go to your Printful Dashboard> Stores, click "Add product". You can find a step by step instructions in this link here https://help.printful.com/hc/en-us/articles/360014007480-How-do-I-configure-and-sync-my-Shopify-products- . If you need any further help with adding your products or anything else, please reach out to our support team at [email protected] We'll be glad to assist you! -Lauma
Aug. 12, 2020
2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall. First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 completely different versions (contact me if you want to see the results). Then, a package got lost in the mail, after it took 2.5 months to get shipped (I get it, COVID took its toll on the logistics). The package never arrived, although DHL marked it as such. When inquiring about it and see if they could open a ticket/complaint with DHL, I was advised to talk to USPS (??) or place a new, manual order that I'd pay for myself. They wouldn't inquire at the carrier because their "current level of service" didn't allow for it. They were right. Their current level of service needs serious improvement. I've removed all products from my store and am in the process of switching to a local print shop that semi-integrates with Shopify. More work? Sure, but at least I get great service and can count on when I need it. Would NOT recommend.
Thank you for sharing your review- we truly appreciate it! We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward! We are sorry to hear your expectations did not meet with the end result. I have reviewed the interactions you had with our team about the embroidery designs. I see that your artwork needed some adjustments and had to be simplified to meet the minimum requirements of our embroidery file guidelines. Our design team specialist noted the changes we needed to make to your print file prior to taking the service fee from you, upon you agreeing to these adjustments we followed through with adjusting your print file. Our embroidery machines are set up to produce the best desirable outcome, however, our customers must follow the established embroidery guidelines to produce these results, you can see our embroidery guidelines here: https://www.printful.com/creating-embroidery-file. Regarding your order that was marked as “delivered”. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for a reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We're not yet able to assist with filing claims with shipping carriers but we hope to do so in the future! Please visit our Returns Policy here https://www.printful.com/policies/returns. If you have any additional comments or feedback, please let us know at [email protected] We'd love to hear from you! -Lauma