Printful: Print on Demand for Shopify

Printful: Print on Demand

Sell custom print and embroidery items with no upfront costs
Rating
4.8
Feedback
3,687
Reviews
Chart
#37
Shopify

All reviews

5 / 5 Share
Aug. 2, 2021

I've never had any issues with Printful, and my customers all seem to love the products (t-shirts & tank tops so far). Going to expand to hats, hoodies, and other products soon. Very satisfied.

Store Using app Total reviews Average rating
The MartyrMade Podcast Over 2 years 1 5.0
1 / 5 Share
July 26, 2021

I submitted a scan of an original cyanotype that's been successfully and precisely color-matched on numerous apparel and paper products by another POD vendor, but the blue in my Printful sample gaiter turned out cobalt blue instead, and showed none of the gradations of the original image. (I have a photo that shows the huge discrepancy, but apparently can't post it here). The file was created according to file guidelines, using color profile sRGB IEC61966-2.1. Yet I was told the print result was "to be considered expected." I am removing the app: I can't use a vendor that can't even remotely match my submitted art.

Store Using app Total reviews Average rating
Karen Johanson Art 12 months 2 3.0
Developer Reply

Hey, Karen! Thank you very much for your feedback. We're sorry to hear that the print result on the neck gaiter didn't meet your expectations. Indeed due to the printing method used and the fabric type, heavy cyan tone designs won't match the original print file perfectly. A closer color match can be achieved on different product types such as posters and DTG prints. We sincerely hope that you'll consider giving us another chance in the future. Don't hesitate to let us know via [email protected] if you have any additional feedback. -Liva

5 / 5 Share
July 18, 2021

I have been using this app for few years now. The products are great and the fact that you can strengthen your brand with inside tags is even better. I also want to note that customer service has always been exceptional. The team always responds with quickness and with a suitable resolution. The only critique I have is that products are a bit pricey and it would be great if they could lower them to help with our profit margin. Otherwise this is a great app and I highly recommend them.

Store Using app Total reviews Average rating
Pinkskate About 4 years 4 5.0
5 / 5 Share
July 16, 2021

This app does it all! I decided to install this app because my friend was using it. Wow! The quality on the products is so much better than my other manufacturer that I was using for over 8 years! I love how you can brand your products with your logo on most items. The shipping is so fast my customers are loving it! I highly recommend this app, it's my favorite among 5 other manufacturers I use. You get rewarded the more you sell! The best print on demand app!

Store Using app Total reviews Average rating
Holley Tea Time 8 months 1 5.0
5 / 5 Share
July 15, 2021

So simple to work with, and great mockups for the products as well. I ordered a few samples, and they turned out so much better than I thought they would.

Store Using app Total reviews Average rating
Tanya Masaniai Ibarra Art 8 months 2 5.0
5 / 5 Share
July 12, 2021

Printful has really helped me get my brand to the next level! It is so easy to upload my designs to all the merch, the portal is user-friendly, and being able to integrate into the other sales channels like Etsy & Amazon make it super convenient! If you are new at this watch the printful videos they are super helpful.

Store Using app Total reviews Average rating
Funeralbossinc Almost 2 years 2 5.0
2 / 5 Share
July 9, 2021

So I have used Printful a lot in the past year. In the beginning I had big issues with custoemr care and shipping. It got better after a while. BUT I just placed a 200 pcs caps order and they shipped them 10 caps at a time!! Resulting in 20 packages, meaning me having to track 20 packages in a slow Latvian post system as well as a possible 400 Dollars extra fee as customs charges 20 Dollars each time they process a package. They said they can't pack more than 10 hats at a time which is a lie. I've received bigger orders than that, which I can prove by my past orders. So IF they only have the ability to ship small boxes with 10 caps per box they should have mentioned that in the ordering process. This is so unprofessional, this is an important order for me and I am really upset how this has been handled, how untransparent the process has been and that on top of all of this they lie in my face telling me they cannot ship more than 10 hats at a time!!

Store Using app Total reviews Average rating
Family Affairs Almost 2 years 2 3.5
Developer Reply

Hi there! Thank you for your feedback! I certainly understand the situation and that it is not pleasant to receive items in separate shipments. Currently, there is a specific max amount of items that would be shipped within one box. If the amount exceeds the maximum number of items per box, the order will be split into multiple shipments and shipped to the customer separately. Please note that the maximum number of items per box, however, differs for each product category. We appreciate you letting us know about these issues. As we move along, we hope to add more features and packing options and improve your time with us even more. We apologize for any inconvenience this has caused you! If there's anything else you'd like to share with us or if you have any questions, be sure to let us know at [email protected] anytime. - Elina

4 / 5 Share
July 5, 2021

Great app. The push features are basic and straightforward. A few intuitive changes to the interface would definitely change my rating to a 5 star.

Store Using app Total reviews Average rating
Trinity Thrift About 2 months 1 4.0
Developer Reply

Hey there, Thank you for your positive review! We're happy to hear you are enjoying our app! Let us know via [email protected] if you have any recommendations on website performance improvements. - Elina

3 / 5 Share
July 2, 2021

Quite a good easy interface in terms of designing products but a big minus for us is the automatic order routing. For example when picking a product you are informed that it ships from 2 locations in Europe. Then you get an order in Europe and Printful informs you that it is shipping from the USA. Due to automatic routing you do not have the option to change this. I would not recommend this for European orders.

Store Using app Total reviews Average rating
JazzRadio Over 1 year 5 3.8
Developer Reply

Hi there! Thank you for sharing your review! Regarding the fulfillment location, when we receive an order, it is automatically routed to the most convenient fulfillment location based on the product availability, stock, destination, and order queue. There are some products, that are fulfilled only in the US. I recommend referring to the availability tab on each product's page to check whether the specific product variant is available for fulfillment in Europe. The tab can be found by going to our Product catalog -> choose the category -> choose the item and go to its page -> scroll down until you reach "Availability" tab. If you have any additional concerns or suggestions, please let us know via [email protected] - Elina

5 / 5 Share
July 1, 2021

Awesome and easy to use! Very good integration. Highly recommend it for everyone looking to start a POD business

Store Using app Total reviews Average rating
Kiaraactive 4 months 1 5.0
5 / 5 Share
June 30, 2021

je l'utilise surtout pour les casquettes brodée pour le moment mais c'est un début, je viens d'ouvrir ma boutique et elle n'est pas finit ;)

Store Using app Total reviews Average rating
hipsterskulls.fr About 1 month 1 5.0
5 / 5 Share
June 29, 2021

Amazing integration. I can't imagine anything easier. Printful's design interface is super easy and comparable to Canva.

Store Using app Total reviews Average rating
Lemonhead LA About 2 months 11 4.6
5 / 5 Share
June 23, 2021

Easy to use with a great range of products. Hope that the Australian printed products grows more too!

Store Using app Total reviews Average rating
The Naked Bike 5 months 5 5.0
3 / 5 Share
Aug. 5, 2021

Website is fairly easy to use, though the app wouldn’t function on its own inside of Shopify, I had to login and use it on Printful’s home page. Which worked and apparently had the same features, but was annoying. On my first sample order, two of three shirts were misprinted, and their print didn’t survive one wash, even though we were sure to follow Printful’s washing guidelines to give them the best chance. To their credit, it was easy to submit a complaint on the situation, the response was prompt, and printful sent us replacements of those two shirts. These were not misprinted, but print quality was clearly still poor, and they, too didn’t hold up to their first wash. I’m a bit baffled that this company is as successful as it is, and that Shopify would recommend it on their print-on-demand tutorial videos? Surely this can’t be the standard experience. Even if I happened to draw a bad hand twice in a row, I don’t like the odds for potential customers. These are products I wouldn’t sell cheap to remote strangers, let alone use to represent my business in person. Here’s to hoping I just had a bad go and this isn’t as scammy as it seems. Maybe they should work on quality control? In the mean time, I’ll pass. UPDATE, REVIEW CHANGED FROM 2 to 3 STARS: I wasn’t going to bother to ask for a refund since Printful had already sent replacements for the misprinted shirts, but they followed up with me after this review and ended up giving me a full refund. In the end we could only guess that the “heathered” t-shirt blends don’t hold the print as well as well as uniform cloth. Understandable, but still a little frustrating that they offer those blends at all if that’s the case. Still, customer service was great and prompt, and with this new info I will cautiously consider them in the future.

Store Using app Total reviews Average rating
Developer Reply

Hey there! Thank you for your feedback. We pride ourselves on the quality of the products we provide and are sad to hear about your experience. Let us assure you that receiving a damaged product twice in a row is very rare, and we would still be happy to fix any errors made by us. Printful App within Shopify should work just the same as Printful website. We will follow up with you to find out more about your experience! -Liva

1 / 5 Share
July 12, 2021

So, I decided to leave a review because I just got super annoyed. To say it upfront, printful is not a bad service by any means, but hella expensive and I expect at least some decent service for the costs. So, I basically placed a sample order to check the quality of a product and got my 1x per month 3 item per order discount. Which is a joke in terms of savings considering I don't need the product and it's just a check. Anyways, I realised that I like to check a few different products and contacted their support if the order can be edited and some products can be added. Not possible because already in production (not shipped yet). Well, ok, so I asked for a discount code - Also not possible because I can only order samples once per month. How about the sample discount for 2 other products I still didn't use? Doesn't matter. Ok, fine, doesn't matter do me either, here is your review. What a joke, spend $100 on 2 product samples to check their quality and throw them into some corner afterwards. Could have bought some HUGO BOSS stuff for that price. Edit: This is just getting better, I actually still had an order discount for this month left but the customer support didn't even care to point this out besides all the talking we had. Congrats on terrible customer service. ----------------------------- UPDATE: - It's getting even better, I ordered 2 sample orders and seems like 1 of them got lost after being finally shipped after almost 2 weeks. First order took 10 days overall and on the second order which already almost took 30 days. So I told the support to look into the order and they are like "oh, yeah sorry it's late, yada yada, please wait, deliveries sometimes take longer". A 50% failure quote for me without any replacement offer even if it's obvious how terrible the service was for this order. I had to chuckle when I found out, this company is a bad joke for their outrageous price point. --------------------- Update 2: You guys are hillarious. I understand you're just doing your job here and were told to reply in certain ways but I mentioned that the order was in production for 2 weeks before even being shipped. So even here the response is flawed. Good grief, please let your higher ups know how trashy your companies service is, less struggle with most chinese suppliers I worked with - what is quite an accomplishment in itself.

Store Using app Total reviews Average rating
Pawskie 12 months 2 2.0
Developer Reply

Hi there, Thank you for your review! We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website, and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. Regarding sample products, the limit of sample orders depends on your account and your activity/ number of sales. Your monthly sample order limit grows with your store. Please find out more on samples on their limits here - https://help.printful.com/hc/en-us/articles/360014067959-How-do-sample-orders-work- Update: We are sorry to hear that your experience with our Customer Support hasn't been the most positive this time, and we hope that we can improve it moving forward. I was unable to find you in our system but would love to gather more information on your experience. We take pride in our customer service, and we would like to have a chance to investigate our communication in more depth. Please provide information on your experience with our services by sending details to [email protected], we would appreciate hearing from you. Your feedback is important to us and helps us improve the quality of our services, as well as our communication with you. - Elina Update: Thank you for sharing your concerns! Please know that we estimate the fulfillment time to be 2-7 business days but since we are a stock on-demand company, there can be some delays due to restocking. We always do our best to fulfill all orders as soon as possible and in no way we would want to inconvenience you. Please note that shipping is done by our partners and the shipping time heavily depends on your location, weather, and other factors. We sincerely apologize for the situation you had to experience with your orders! Please keep in mind that based on our policy, we will take responsibility for orders that don't get delivered due to the carrier's error if you reach out to our support team. You can also check in with us directly at [email protected] - Renate Update 2: Hey there again! Thank you for your feedback. We are happy to look into the reasons why your order took longer to be fulfilled than our estimate. However, we haven't been able to locate you in our system and would greatly appreciate it if you could follow up with us via [email protected]. We would like to review your experience with our services as we always look for ways to improve. We are sad to hear that our services didn't meet your expectations. We understand that you need to do what is best for your business and we wish you all the best in your future endeavors. -Liva

5 / 5 Share
June 9, 2021

The ease of use with this app has been great. Really easy to upload designs, and helpful that they work so well with shopify.

Store Using app Total reviews Average rating
Caffeine & Legends 4 months 3 4.3
5 / 5 Share
June 9, 2021

Printful is amazing. The products are superb and branding them is easy. The shipping is second to none. Everything about Printful makes me smile :)

Store Using app Total reviews Average rating
5 / 5 Share
Sept. 13, 2024

Whenever I need clarification of an issue concerning my business, Printful has always provided me with a thorough addressing of the issues that are important to me. I am extremely thankful of such assistance along the way.

Store Using app Total reviews Average rating
New York City Home of Legends Almost 4 years 1 5.0
5 / 5 Share
June 7, 2021

I have used the app for over a year now. It provides great options for POD and suppliers to create your imagination. Fair pricing that is comparable to other POD services. I like the layout of printful and how easy it is to navigate, save and create what I want.

Store Using app Total reviews Average rating
The Groovalution Almost 4 years 5 5.0
5 / 5 Share
June 3, 2021

I've used this app to offer other merchandise on our store. The app is intuitive and easy to use. The support is very helpful and the response times are very short. I'd highly recommend this app for all your merchandise needs.

Store Using app Total reviews Average rating
BlackNerd Coffee About 2 months 1 5.0
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