All reviews

Rating Breakdown

  • 5
    82% (5,765 ratings)
  • 4
    7% (519 ratings)
  • 3
    3% (195 ratings)
  • 2
    2% (164 ratings)
  • 1
    5% (352 ratings)
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5 / 5 Share

May 23, 2023

Fast, easy, variety in products, and great quality! Everything I've ordered has arrived swiftly and I love the ease and freedom this brings my online business!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2023

Printful's transparent pricing and no upfront cost structure is a huge plus. This has allowed me to manage my cash flow more effectively and has reduced the financial risk of launching new product lines.

Using app

3 months

Total reviews

1

Average rating

5.0

4 / 5 Share

May 18, 2023

Makes my store so easy to set up! I have enjoyed using this app and creating a variety of products with my own designs!

Using app

10 months

Total reviews

1

Average rating

4.0

5 / 5 Share

May 16, 2023

From the time I started my Shopify business there was Printful…to be precise The Printful! The platform maintains a smooth interface with my Shopify store, making them tops as a preferred Shopify app, for quality products that will truly help you express your brand.

Using app

Over 6 years

Total reviews

3

Average rating

5.0

2 / 5 Share

April 16, 2024

Subpar customer support. Its not even worth going into detail anymore as I have updated this review many times and never for the better.

Using app

About 2 years

Total reviews

7

Average rating

1.9

5 / 5 Share

May 5, 2023

I have found that the team at Printful are very professional and obliging in their help and creative idea's. I have spent some great tines creating designs and listing them on my shop. They are b far my favorite supplier that are geared towards their clients success. Thank you Printful for your support.

Using app

About 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

May 5, 2023

Printful has been super easy to use and navigate, and the products look really good. They have everything that I need to start my own custom brand dropshipping store!

Store

PopAlto

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 4, 2023

The Printful app is easy to use. Customizing products was simple. Adding them to my stores was quick. I have ordered several samples and have been very happy with the items.

Using app

2 months

Total reviews

4

Average rating

3.3

1 / 5 Share

April 28, 2023

Most of the reviews here are good, but my experience was bad. They had a cotton tee in their catalog and I ordered 27 of them. I double checked the print flies and everything and trusted them with the order because their service charges were higher than other companies. When the order arrived, I was shocked by the cheap quality shirts they sent us. The shirt wasn't even cotton but a thin polyester-cotton shirt that looked faded. The print was bearly readable and had blemishes, when I contacted them for a return and a refund, they kept on saying my print file was to blame for it (Ignoring the rest of the problems). I sent them 4 emails with pictures of the tees attached and they kept on sending the same response over and over again. They took 3 days to reply to one of the emails only to end up with the same response. I had an awful experience and now I have to live with a huge loss.

Store

Zangs

Using app

5 months

Total reviews

1

Average rating

1.0

5 / 5 Share

April 15, 2023

Printful was easy to set up and use with a good range of product templates. Uploading products has been easy and the self paced tutorial guides on developing and designing products for our store have been fun and easy to implement.

Using app

3 months

Total reviews

2

Average rating

5.0

4 / 5 Share

April 13, 2023

I am completely all in when it comes to printful. Besides the prices, I like everything about this site.

Using app

About 3 years

Total reviews

1

Average rating

4.0

3 / 5 Share

April 15, 2023

I first started printful in 2019, because they made dropshipping easy, they are trustworthy and they have one of the best apps easily. However, I am taking branding more seriously and i realize printful becomes less and less useful for anybody who wants to brand their clothes. 1. I find shirts that only offer outside labels. That means, you have your logo on the outside and another brands logo on the inside. That's like having nike on the outside and adidas on the inside. That's brand confusion. 2. And those same apparel models are offered by other dropshippers with the option to remove or peel away the inside tags and add your own tag. Why in the world would i pay for an outside below the collar print, when you still have the inside tag from another brand? Would you trust a person if they told you their real name was Paul, but then you see their ID and it says Jeff? I am literally trying to use printful even though they are more expensive. But they don't take branding seriously imo. I moved printful up to 3 stars because they have excellent delivery track record and makes dropshipping easy, especially for beginners. But we would love to have the inside tag sorted out somehow.

Using app

About 2 years

Total reviews

2

Average rating

2.5

Developer Reply

Hi! Thank you for sharing your concerns. Indeed, some products don't have the option to add an inside label, only an outside one for your logo. We are offering various different products in our catalog and while most of our customers are store owners, we still want to offer more product options for everyone and the tear-away label depends on the manufacturer and our agreement with the supplier. We continue adding more products with branding option. We sincerely appreciate your patience! Prices in the industry have overall increased due to inflation, but we still offer various features for free (mockups, support, design generator, designs and cliparts). We're thankful for the feedback you have provided!

1 / 5 Share

April 10, 2023

Anyone giving this service more than a star doesn't sell more than 2 shirts a month. We spend about $4,000/month with Printful and they couldn't care less about us. Imagine if YOU had a customer paying you $4,000/month and you had a rough 100% markup like they do. About 15% of the orders have one issue or another. Packages lost, that Printful has refused to replace, because they can't be bothered to submit a ticket with USPS. Designs printed on the wrong side of the garment. Holes in garments. Sending products to your customers from other shops, instead of yours and some of the things they've sent have been humiliating and we've had to explain to the customer how it wasn't one of our products. I could write an entire novel with all of the issues we've had. I make a point to let them know about every single issue that they cause in hopes of their service eventually improving and they've BANNED us from their live chat, because there are so many mistakes made and they clearly don't want to hear about them.

Using app

Over 4 years

Total reviews

3

Average rating

3.7

Developer Reply

Hi! Thank you for writing a review. We're sorry to hear about your experience with us. Please know that it has never been our intention to inconvenience you. We have certain policies when it comes to shipping issues and each case is reviewed individually. While our prices may be a bit higher than other providers, our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator. We're thankful you are taking the time to report each mistake since we are constantly improving based on your feedback. We ship out thousands of orders each day from each of the facilities, so some errors can happen but we do take responsibility for them. Please note that users are not banned from chat, our chat at times is not available due to long queues, however, we are available via email 24/7 Thank you for sharing your concerns, they help us look into situations closer and improve the services we offer.

5 / 5 Share

April 3, 2023

This is the best Print On Demand ever! The products are of good quality and the support is excellent and fast.

Using app

Over 1 year

Total reviews

14

Average rating

3.9

5 / 5 Share

April 2, 2023

I am absolutely blown away by the quality of service provided by Printful. From start to finish, the entire process of creating and selling my own custom merchandise has been a breeze thanks to their platform. The products themselves are top-notch, with vivid colors and high-quality materials that have held up beautifully over time. But what really sets Printful apart is their exceptional customer service, which has always been prompt, courteous, and incredibly helpful whenever I've needed it. I would recommend Printful to anyone looking to create their own branded merchandise - they truly are the best in the business!

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

March 22, 2023

I made design i made everything so that it fits good, but when i press the button of selling nothing happens, it does not add on store it is not opening new window, the buttonn makes nothing, so the app is not working

Using app

40 minutes

Total reviews

6

Average rating

1.7

Developer Reply

Hello! Thank you for your review! We're sorry to hear that you're experiencing some trouble adding products to your store. We see that you've reached out to our support already and hope that the issue can be resolved soon!

1 / 5 Share

March 20, 2023

I just had my first order go through Printful and fulfillment was declined. I have no idea why and there is no real customer support. Because the order was placed thru Facebook, I can't cancel that portion of the order and Facebook will not complete payment. it is a real cluster and there is no "help guide" that deals with my specific issue. I sent two emails, and requested support thru Shopify, but there is no way of even knowing if your email was received because they don't even acknowledge receipt! EXTREMELY DISAPPOINTED!!!!

Using app

11 months

Total reviews

4

Average rating

3.5

Developer Reply

Hello! Thank you for your review and for sharing your experience! We're truly sorry to hear that you're experiencing some trouble with the order import! To ensure that the orders can import to Printful after the new update, please ensure that you've enabled to track quantity and set that inventory is managed by Printful. We see that you're in direct contact with our support team and we hope that the issue is resolved soon!

5 / 5 Share

March 17, 2023

Starting my own clothing brand Wulfzy Savage Streetwear, was tough and the world is tough place for a young and ambitious entrepreneur, but Printful turned that journey into an adventure, by creating a great and affordable print-on-demand platform, so that I as a small South African online business can grow and expand locally and internationally, by giving our customers the best service possible.

Store

Wulfzy

Using app

7 months

Total reviews

3

Average rating

4.3

5 / 5 Share

March 16, 2023

Printful has been fairly easy to learn for me. I'm 64 - nothing like starting late, right? So far, I've been very happy with the platform and the ease and speed with which it integrates with my Shopify store. Give it a try!

Using app

8 months

Total reviews

4

Average rating

5.0

4 / 5 Share

March 10, 2023

Printful is a one stop shop, everything you need or need done they can do, I had such a hard time figuring things out but their support team worked with me until I got it, thanks to someone named Javier who sent me a step-by-step link, it explained everything I needed to know, a big thank you to Javier.

Using app

11 days

Total reviews

1

Average rating

4.0