Printful: Print on Demand for Shopify

Printful: Print on Demand

Sell custom print and embroidery items with no upfront costs
Rating
4.8
Feedback
3,687
Reviews
Chart
#37
Shopify

All reviews

5 / 5 Share
March 16, 2021

THIS IS THE ONLY APP I TRUST FOR MY PRIVATE LABEL AND HAND SEWN BRANDED ITEMS. EVEN THROUGH THE PANDEMIC, MY CLOTHES HAVE BEEN MADE ON TIME AND WITH GREAT CARE. RECOMMEND 10/10.

Store Using app Total reviews Average rating
Tokinart™ Almost 3 years 1 5.0
4 / 5 Share
March 15, 2021

once i figured it out it was smooth, definitely a slow start but that was on me from being green, your platform is great

Store Using app Total reviews Average rating
Mike Parillo Art 3 days 1 4.0
5 / 5 Share
March 12, 2021

easy to use and great integration; very easy to use; would recommend installing it as it's so good and easy to use

Store Using app Total reviews Average rating
DDR Fabrication 1 day 1 5.0
1 / 5 Share
March 11, 2021

It has bugs, importing the wrong retail price from Shopify, and even directly from the website with manual orders. Happened twice on a total of 3 orders. I ended up paying the customs fee 4 times the real price for my last sample-order! I tried to cancel an order which was not yet printed, they told me it was not possible because it was going to be shipped "right now", and if I ask to cancel my order they would not refund the money paid, in reality, the day after it still wasn't printed yet... what a SCAM!? Customer service giving random replies just to tell something, instead of replying to the specific questions asked to resolve the problems created by their staff. If you order commercial samples they will not declare the products as samples, so the customs will charge you the full retail price, instead of the discounted and regular price. But yeah... then they kindly reply to negative reviews in here, like nothing happened, again! We are going to move all our products to another POD as you clearly showed no interest in keeping your customers and fixing these serious problems you have with your Shopify integration. I see other people complaining about the same exact problem in here, but you don't care at all about us. NOT RECOMMENDED! Even the customs told us that this is not a trustable service.

Store Using app Total reviews Average rating
Labyrinthine Crew 2 months 1 1.0
Developer Reply

Hey there, Thank you for your review! I’m sorry to hear that you have experienced multiple issues with your orders. I see that you are currently in direct communication with our support team to investigate the situation with your orders and provide more information! I hope we can improve your time with us moving forward. UPDATE: Regarding your order, upon taking a closer look at the communication + investigation you had with our team, we see that the value entered for the products was the default retail price. As for your concerns relating to customs fees, shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself: https://www.printful.com/faq/taxes-and-fees-sub/77-who-pays-the-customs-duties-taxes- Please note that you are able to cancel any orders that have not started the production process. If your order is already being fulfilled, we would not be able to cancel it. We are very sorry for the inconvenience this has caused you! Please feel free to reach us at [email protected] if you have any additional questions or anything else. - Elina

1 / 5 Share
Feb. 25, 2021

They have too many overpriced items. For example, I would find a hat that cost £10, which is a fair price, but then would be charged £4 for adding my logo, another £4 for VAT, an additional £4 for shipping and so on. This would eventually leave the price of a average quality hat costing £30 meaning that i have to charge higher. This makes no sense, until they can fix their ridiculous high pricing and 2 week shipping i would consider using something else before using.

Store Using app Total reviews Average rating
TRL Clothing 6 months 1 1.0
Developer Reply

Hi there! Thank you for your review and for sharing your experience with us! Regarding our product pricing, we definitely understand that price plays a major role if you're a business owner. And I simply wanted to note that there is a complexity of things behind our pricing that our customers who are running successful businesses are willing to pay for - it's not only the high-quality products, but easy to use integrations with e-commerce, 24/7 support team, and more. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. If you have any additional feedback, as well as any questions or concerns, please reach out to us at [email protected]! - Elina

1 / 5 Share
Feb. 17, 2021

I wanted to love printful but a month to ship a cup is just way too long. No customer will wait for that and this will not work if you sync your Etsy shop. Customers on Etsy will not wait that long but they can't ever give you a better time. So I am wondering if the mugs are processed in China for that long to get it shipped to anyone.

Store Using app Total reviews Average rating
Designs By Wildside About 1 year 13 3.0
Developer Reply

Hi there! Thank you for your review! We’re sorry to hear your experience with us hasn’t been the most positive. Covid-19 has affected the whole industry and we understand how frustrating these longer shipping times are. I understand that encountering delays is not pleasant at any time, however, we want to assure you we are doing everything we can to deliver the ordered products to you or your customers as quickly as we can. Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. We have provided more information on shipping delays on our Fulfillment Updates page, please see it here: https://www.printful.com/fulfillment-updates. Our White Glossy Mugs are fulfilled in the USA, Australia and Europe. Our system automatically routes the order to the fulfillment center that can fulfill the order the most efficiently based on product and stock availability, a destination address, and other factors. Please feel free to reach us at [email protected] if you have any additional questions or anything else. We'd love to hear from you! - Elina

5 / 5 Share
Feb. 16, 2021

Incredibly reliable, extremely high quality printing. And unbelievable automation! Their dashboard and the integrated app is more than you'd ever need. I can't say enough good things about Printful!

Store Using app Total reviews Average rating
Rankin Warehouse 7 months 6 5.0
5 / 5 Share
Feb. 16, 2021

Flawless!!!! I love that the Printful shipping profile prices are included, even with out a Pro Shopify account. A must have!!!

Store Using app Total reviews Average rating
Bolds Boutique About 1 month 1 5.0
4 / 5 Share
Feb. 1, 2021

Service au top pour les t-shirts mais catalogue réduit pour les boutiques situées en France. Les commandes passées notamment pour les hoodies via les Etats Unis sont longues à arriver, environ 1 mois et demi, j'ai dû une autre app afin de pouvoir avoir mes hoodies en 5 jours.

Store Using app Total reviews Average rating
Hémisphère Nord About 1 month 4 4.5
Developer Reply

Bonjour, Merci d'avoir partagé votre avis! Les transporteurs nous ont informés qu'ils subissaient des retards dans le délai de livraison en raison du COVID-19 et de l'augmentation des commandes en ligne. Notez que la mise à jour des liens de suivi prend plus de temps que d'habitude. Nous vous conseillons de suivre les dernières informations sur notre page Mises à jour d'exécution: https://www.printful.com/fulfillment-updates. Malheureusement, il ne nous est pas possible d'influencer les délais de livraison et nous comprenons que les délais de livraison ne sont pas agréables. Nous voyons la situation s'améliorer lentement et j'espère que nous reviendrons très bientôt aux délais de livraison normaux! Si vous avez des commentaires supplémentaires, ainsi que des questions ou des préoccupations, assurez-vous de nous contacter à [email protected]! - Elina

5 / 5 Share
Jan. 30, 2021

I am surprised at easy and organized Printful is to use. There are many useful videos to show you how to do everything. It has exceeded my expectations!

Store Using app Total reviews Average rating
MiddleEasternMall 7 days 3 5.0
5 / 5 Share
Jan. 28, 2021

The app is great for integration. I tested a product and it was fulfilled quickly, arrived on time and the t-shirts are printed extremely well with excellent quality.

Store Using app Total reviews Average rating
Old School Merchant About 19 hours 1 5.0
1 / 5 Share
Jan. 26, 2021

STAY AWAY THE QUALITY IS HORRIBLE!!! I HAD DOZENS OF MY CUSTOMERS COMPLAINING BECAUSE THE PRINTING IS TRASH AND IT WRINKLES AND PEELS OFF AFTER ONE WASH.... THIS IS A HUGE ISSUE THAT PRINTFUL WILL NOT FIX

Store Using app Total reviews Average rating
Full Send Diesel 3 months 2 3.0
Developer Reply

Hi there! Thank you for sharing your review- we truly appreciate it! We are sorry to hear you encountered multiple issues with our products. We recommend filling out a Problem Report in your Printful Dashboard> Orders and our support team will get back to you with the best solution. We understand that fulfillment errors can be unpleasant, we are working very hard to make sure we minimize them as much as we can. Our Returns Policy will cover any errors made on our part, read more here: https://www.printful.com/policies/returns Let us know if you have any questions or anything else at [email protected]! - Elina

5 / 5 Share
Jan. 25, 2021

Really great app so far. Product creation tool is easy to use, lots of product variety and quality seems to be good from the samples we've received. A bit more expensive than some competitors, but it's been worth it.

Store Using app Total reviews Average rating
Observer Tools About 2 months 6 5.0
5 / 5 Share
Jan. 23, 2021

Everything you imagine is there. Easy to use, lots of choices. Synchronization is great with Shopify. All recommendations for choosing the first choice.

Store Using app Total reviews Average rating
Chestnut World 25 days 1 5.0
5 / 5 Share
Jan. 17, 2021

I’m just starting with Printful. I love it so far, especially the pattern tools and the integrated shipping with Shopify.

Store Using app Total reviews Average rating
Just Ravens About 1 month 3 5.0
5 / 5 Share
Jan. 17, 2021

Great app and integration. I used printful years back (and remember it being good then) and was pleasantly surprised how far they've come from an already great app. Simple to use but deep when you need it.

Store Using app Total reviews Average rating
TrendySwimmer 4 days 10 5.0
Developer Reply

Hi! Welcome back to Printful! Thank you for your kind words and if you ever feel like you have some ideas for improvement or any suggestions, please feel free to reach out to us at [email protected] - Renate

5 / 5 Share
Jan. 14, 2021

Super Qualität und top Preise. Ich arbeite jetzt schon eine Zeit mit Printful und der Service ist TOP.

Store Using app Total reviews Average rating
Style-by-Hat 10 months 4 5.0
1 / 5 Share
June 12, 2023

UPDATE AGAIN:6-12-23 Delivery Delays??? 6 months later still no contact from support about any issues at hand WOW UPDATE AGAIN:1-15-23 I have been trying t reach support for weeks. You state that you have live chat but I have yet to ever reach Live Chat. I have a business question and I need to reach a live agent. HOW do I do that? I clicked the bottom right and asked for support and this is what I got. How do I get in touch with Printful support? Get in touch with our team using any of the contact methods below. Live chat: use our chat widget in the bottom-right corner of any printful.com page. Printful app chat: go to Settings, click on Customer support > Support chat where you can also upload photos straight from the phone if necessary. Email: send an email to [email protected] Please Reach Out To Me ASAP. UPDATE: Couldn't figure out why I wasn't selling and would get the occasional message about weight. So I looked to see what shipping weight for 1 tumbler is and they have it set for 11.25pd and one is even 16 pounds! No wonder my tumblers aren't selling. I have tried to reach out to customer service but there is no live chat that I have been able to fund. Printful if and when you see or read this please reach out to me so we can get these issues resolved. Also is there a reason why you aren't showing up on my vendor list?

Store Using app Total reviews Average rating
Expressive DeZien Over 3 years 17 2.4
Developer Reply

Hi there! Thank you for your review! I'm very sorry to hear that your experience with using our services during this difficult time has not been pleasant! I completely understand how frustrating the delivery delays are. It is true that we have seen slight delays caused by Covid-19 + holiday order influx on average. We also suggest communicating these delays to your customers to help manage their expectations during this time. I understand that you had some concerns about your orders. It is important that you receive high-quality service from us and we definitely want you to have a positive time using our services! We would like to look into the communication you had with our Customer Support team and make sure the issue is addressed. Please provide information on your experience with our customer service by sending details to [email protected], we would appreciate hearing from you! UPDATE: Thank you for your feedback. We're glad to hear about your positive experience and hope to continue providing our best support! :) If you have any questions or concerns, please don't hesitate to reach out to us! - Elina

5 / 5 Share
March 12, 2024

Great app, easy to use and customer service is excellent and available when needed. Wish you offered more types of printing options (e.g puff print, embossed)

Store Using app Total reviews Average rating
Paper Coconuts Over 3 years 3 5.0
5 / 5 Share
June 12, 2023

The main reason I love Printful so much is the seamless integration with Shopify. It's like they were created together. Plus great quality, good service, white label is well done and when a bug happens, they try to make it right. Also, great forums and resources. They're not the cheapest but you get what you pay for and selling quality products with exclusive designs comes with a price. I'm very happy. I just wish they had more products in the home decor category.

Store Using app Total reviews Average rating
Mid Century Style Shop Over 5 years 2 5.0
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