All reviews

Rating Breakdown

  • 5
    82% (5,771 ratings)
  • 4
    7% (519 ratings)
  • 3
    3% (195 ratings)
  • 2
    2% (164 ratings)
  • 1
    5% (353 ratings)
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4 / 5 Share

Jan. 25, 2022

TOP - bisher! Anbindung an shopify läuft ohne Probleme. würde mir für die einzelnen Produkte ein paar Templates wünschen - z.b. Socken, Sitzsack usw. aber generell eine gute Plattform um ins POD einzusteigen

Using app

12 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 24, 2022

Easy to use, just perfect. fast to work, Can't ask for more. Great! Thank you. Great! Thank you. Great! Thank you.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

Great app for people new in POD. Very high quality products with great quality printing techniques. Would be great if Printful reduce their prices a bit so that we can compete better in the market.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2022

Works great. I would highly recommend to others. Good selection of products, easy to use interface, and great addons to further enhance your brand.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

Perfect for who is starting business! Ieasy to set up, you just need some paciente because is a lot of steps but they are very didático in terms of help

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

great global synchronisation and multiple locations . more and more options are being brought in, negative would be a subscription model being Brought in. that will be a bummer

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 17, 2022

This app works seamlessly with shopify to add print on demand items to the shop. Added them and am testing out sample orders. Have been happy so far.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 16, 2022

I have been using this app since I have been in business. I must say they have been great and a perfect print-on-demand service to use for a start. They do designs for you, help create a store for you, create and fulfill orders for you. Good customer service. I love them so much and I recommend them if interested in print-on-demand services.

Using app

10 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi! Thank you for your overwhelmingly positive review. We're glad to hear that you have enjoyed working with us, and we hope for a successful collaboration int the future as well :) - Renate

1 / 5 Share

Jan. 29, 2022

I swear its a new problem every single day with these idiots. I unsynced one of my product variants from the printful interface because it was out of stock (no surprise there, these people cant keep anything in stock) and now there is no way to resync it. They only have a choose product button which forces you to completely recreate the product. I am getting so sick of this incompetent company screwing over my business.

Using app

Over 2 years

Total reviews

3

Average rating

1.0

Developer Reply

Hi! Thank you for sharing your experience. We're sorry to hear that the products you have chosen for your store have been out of stock. Please note that we stock on demand, and in most cases, items get restocked during the fulfillment time if necessary. However, we have noticed an increase in out-of-stock items from our suppliers due to delays with manufacturing and shipping, but please know that we are working to improve our system. In our product catalog, you can check the Availability tab to be sure which colors and sizes are stocked where and if they are in stock at this time./ We sincerely appreciate your patience! - Renate

1 / 5 Share

Jan. 14, 2022

Excited to see what they could do we hastily we placed several sample orders, for multiple garments with Printful (in hindsight this was a mistake).. EVERY garment had 1x or more of the issues details below: • Badly folded and creased after being squeezed into mailing bags that are WAY too small (so they look used/worn) • Grubby / Dirty factory floor marks • Misplaced prints (so printed at an "angle" even though all of the artwork was 100% straight) • Poorly embroidered logos that are bunched. (not enough backing used) • Pretreatment stains (yellow) on ALL DTG garments. • Poor delivery times that missed the agreed SLA times. • It was initially claimed that you now have a "UK" based production centre (which is part of the reason we contracted you, but it appears all of these garments were sent from Europe?) To be frank the overall quality and experience is shockingly bad, and if these had been sent directly to our customers (luckily these were all "Test" orders shipped directly to us!) I am certain that they would have ALL been returned leaving our reputation for high quality products and service irrevocably damaged. We raised all of these issues with Printful, and approximately 20x emails later with multiple different reps (you never know who your going to get! another part of the problem: it's basically just a call centre full of people that couldn't care less!!) the general "gist" of their responses we're that it's: "Within Parameters" These people are literally trained to dismiss your issues, and point to some BS "Parameters" that make no sense, and they basically repeat themselves with their fingers in their ears... Not once did they EVER accept responsibility... It truly was a shockingly bad experience. Shockingly bad products, shocking customer services, and shocking inability to accept the fact that screwed up, filthy dirty garments, covered in stains, with wonky prints, and badly embroidered logos are not within anyones "Parameters". Please don't risk it, its not worth it, even if by chance you get a good order once, you'll rue the day when you have a problem... they won't be interested.

Using app

About 1 month

Total reviews

4

Average rating

4.0

Developer Reply

Hello! Thank you for sharing your honest feedback. We're sorry to hear that your experience with Printful has not been the most positive, but we hope we can improve it moving forward! Once an order has been placed, it would be routed to a fulfillment facility based on factors like product and print type availability, final destination, and others. Our team looked into your orders and they were routed to our Latvia fulfillment facility, as the items currently are not available for fulfillment with the UK one. You can always check product availability directly from our product catalog > availability tab. As all the items are placed on the printing and embroidery pallets by hand, there can be slight discrepancies regarding the placement of the final design. The staining you mentioned would be from the fixation agent that's used industry-wide and helps the inks bond with the garment. It wouldn't be permanent and would come off after the first quick wash. If there's ever an issue with any of the received products that has been an error on our side, or if the product has been damaged in transit, we would always take full responsibility. We see that you've been in contact with our senior team member already and full refunds have been issued for your products as of now. Thank you once again for your time and honest feedback! If you ever have any questions - don't hesitate to reach out to our support team at [email protected] or our live chat and we will be happy to help you. -Santa

5 / 5 Share

Jan. 12, 2022

Very easy and helpful, i moved many products to my store easily and fulfillment was very fast. Recommend to every dropshipper.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

I am moving from having integrated with Etsy and the process is exceptionally easy between Shopify and Printful. The process with etsy was painful

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

I'm using this application with my shopify eShop and so far I find the integration is second to none.

Using app

20 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

I am selling in the uk so just exploring if this can work for me. So far I have managed to navigate without any extra learning

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

Printful is easy to use, and definitely has enough options to creatively customize products. Most of the products are quality.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2022

Integration was so easy! It took a little time to learn the Printful UI itself, but their integration was a time saver for sure.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2022

I use the app to create collections and sell. Which both apps have help me fulfilled. I will recommend.

Using app

9 months

Total reviews

1

Average rating

5.0

2 / 5 Share

Jan. 5, 2022

I'm having a terrible time with the integration of printful and shopify with my own domain. Been charged for 4 months I think now and still no shop up and happening. I can't honestly recommend it as yet.

Using app

11 months

Total reviews

1

Average rating

2.0

Developer Reply

Hi there! Thank you for your review. We're very sorry to hear your experience with us has not been positive during this time. In case there's anything you'd like to share about your experience with us or if you have any questions, surely let us know at [email protected]; we'd love to hear from you! - Elina

1 / 5 Share

Jan. 4, 2022

My experience with Printful has been like a toxic relationship. A wave of good times and total nightmares. We've had problems with products (one time my customer received a bag that said "coffee, squats and Jesus" - not something I sell) and other times it was crooked or misplaced prints. Despite selling over $50K in the last 6 months however, the company has shoved my business aside. They've hired inadequate shipping couriers and failed to provide a solution when over 20 of my orders were completely lost over the last 2 weeks. Their only solution to this ongoing issue is for me to upgrade to the Pro Membership for $65/mo, where I can choose a reliable courier myself, which for the bare minimum (the expectation for shipments to reach my customers, as per their entire business model), seems unreasonable. Before the current shipping fiasco, and right after my first big round of sales, I was offered the Executive discount, which isn't much - a dollar or so in savings, per sale. Since I sell in spurts each time a new product is dropped, this doesn't allow for me to stay consistent with sales numbers. A month or so after my first product drop, I was approached by a high level account manager (Samanta) who wanted to "check in" and see why I wasn't making the same sales that I had originally made within the first week - I explained my business model and she continued to press me, letting me know that she'd like to see $15-$20K in sales moving forward in order for me to keep my Executive discount. She said that this wasn't a hard and fast rule but a negotiation for me to keep the existing rate. This felt gross to me since I hadn't asked for the discounted rate in the first place - it was applied as a courtesy in what I assumed was an attempt to create an ongoing business relationship. Being given sales targets as if I was a low-level employee of this 3rd party app left a bad taste in my mouth, and as soon as I expressed that, I was met with hostility and a lot of ego-driven passive aggressive responses. Multiple emails followed with her mentioning my "unwillingness to cooperate" until I asked her not to email me again. I chose to look past that until the recent shipping incidents and the lack of cooperation from the Printful team. It seems that they will only do what it takes to protect their bottom line, even if that means that your business suffers the consequences. They seem to be using the poor delivery performance as leverage to move me into an expensive Pro Membership as they understand that it's my only option to provide positive customer experiences. They have acknowledged the shipping issue and refuse to make changes. They do not care about your business and they do not care about your customers. Unfortunately I am still with Printful until I find a solution to move my products to a new fulfilment service - a lot of the damage to my business' reliability through the eyes of my customers has already been done. Save your business's reputation and all of the stress that will inevitably occur in dealing with this company - please go elsewhere. (Shout out to Mariam though, she is seemingly the only good human at that company)

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Hey there! Thank you for your feedback, and we're sad to hear that our services didn't meet your expectations. We understand that receiving items with quality issues and encountering shipping delays is not pleasant. Once the order is submitted, our shipping algorithm, based on the delivery address and available options for our shipping accounts, would automatically select the best fitting shipping carrier to deliver the order. We are continuously working on improving shipping options and partner with trusted carriers to deliver your orders most efficiently. Currently, a particular carrier selection would be part of our Printful Pro feature, which is a paid service. We take all complaints seriously, and further feedback has been forwarded to the responsible team for review. We sincerely appreciate your patience! Please know that we take responsibility for any error on our or the carrier's end. I see you're in direct communication with our account specialist to address concerns regarding your orders. We are also truly sorry that your previous communication with our services was not successful, and we understand that you need to do what's best for your business, and we will be sad to see you go. However, we will gladly fulfill your orders again if you give us another try in the future. - Elina

5 / 5 Share

Jan. 4, 2022

I love Printful and how easy it is to make great designs in an efficient manner. The website and app are equally user friendly and the customer service is beyond amazing! Thank you Printful for being a welcoming part of my business journey.

Using app

Over 1 year

Total reviews

2

Average rating

4.5