Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,008
chart
#105
All reviews
Rating Breakdown
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April 25, 2022
Printiful is an AMAZING app/service to use when you're either 1.) testing out how a product will sell on your website without having to purchase a full inventory of something that may or may not sell 2.) if your company does not keep inventory of the products you sell, printiful handles that for you. Create your designs, list them, and never have to worry about shipping or handling any products. If there is only one negative I can say for Printiful, it is the speed of delivery, but this is to be expected and in no way something within their control.
Hi there, Thank you for your feedback. We're so glad to hear you've had a positive time with our services. At this time there can be shipping delays, however, we are noticing that they are becoming shorter so we hope to get back to regular shipping times soon. We sincerely appreciate your patience! - Elina
March 16, 2021
THIS IS THE ONLY APP I TRUST FOR MY PRIVATE LABEL AND HAND SEWN BRANDED ITEMS. EVEN THROUGH THE PANDEMIC, MY CLOTHES HAVE BEEN MADE ON TIME AND WITH GREAT CARE. RECOMMEND 10/10.
March 16, 2021
Easy integration and they guide you through all of the necessary steps in a very nice and easy way. I was up and running in no time.
March 16, 2021
I have enjoyed using Printful for over a year and I must say that I am very satisfied with their products, their printing, their shipping, their live communication and ease of use with their mockup generator. I have created numerous files and have added numerous products to my stores to which I have not had any customer complaints on their products. The quality of their products and the printing is the best in the business. The mockup generator is spot on. Printful continues to add more products to their collections and new features to their mockup generator. The crop feature is an excellent tool. I highly recommend this app for personal and for your business. They are a printing and clothing company to be reckoned with. The printing competition is growing, but Printful leads and will continue to lead as long as they keep up their great efforts and success with helping small and big businesses grow as they have been. Thank you Printful for all you do, and keep up the great work!
Hi there, Thank you for sharing your kind review! We truly appreciate it and look forward to a long-lasting collaboration! :) - Elina
March 15, 2021
The worst company ever. I ordered some products and they weren't delivered to my house although they said delivered. I contacted USPS and complained about it. I have a front porch camera so NOBODY came to deliver the packaged. (Package was not stolen, it wasn't not delivered here period) Prinful asked me for proof of USPS, so I had to go and ask for an email so they could send the order again. (we are talking about a $50 order) I finally got the USPS email stating all the information and forwarded to Printful. They replied saying they were not going to re-issue the items since they were marked as "delivered" on the tracking number. EVEN AFTER I FORWARDED THE EMAIL FROMOI USPS STATING THE ITEMS WERE LOST!!!! This company has a horrible customer service. It's them who have to deal with USPS for losing the package not the customer!!!
Hi there, We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! We partner with a variety of delivery services, which deliver shipments across the world and we trust these carriers to provide us with accurate delivery updates. If the package was marked as delivered by the carrier, but you have not received it, we suggest reaching out to the carrier for more details on its delivery. You can see our FAQ on this here: https://help.printful.com/hc/en-us/articles/360014066339-what-happens-if-a-package-wasn-t-delivered-to-my-customer-but-the-tracking-states-that-it-was- Regarding your particular order, I see that you are currently in direct communication with our support team and I hope that we can come to a solution that works for you! - Elina
March 15, 2021
once i figured it out it was smooth, definitely a slow start but that was on me from being green, your platform is great
March 14, 2021
If I could give 6 stars I would. I absolutely love this company and thank them for helping me to bring my vision to a reality. Thank you!
March 14, 2021
Printful has been a great partner throughout our pre and post launch! Very helpful and friendly customer service who are very knowledgeable and prompt.
March 12, 2021
easy to use and great integration; very easy to use; would recommend installing it as it's so good and easy to use
March 12, 2021
Arbeite schon von Anfang an mit Printful zusammen und bisher noch keine unlösbaren Probleme gehabt. Großes Sortiment, ordentliche Preise, ordentliche Lieferzeiten. Der Kundensupport ist auch optimal und immer freundlich. Einfache Handhabung beim Erstellen der Produkte und alle Funktionen arbeiten einwandfrei. Im großen und Ganzen ein sehr zuverlässiger Partner! Empfehlenswert.
March 11, 2021
It is a beautiful and wonderful application and it has served me a lot. Thanks to each developer of this attractive application
March 11, 2021
It has bugs, importing the wrong retail price from Shopify, and even directly from the website with manual orders. Happened twice on a total of 3 orders. I ended up paying the customs fee 4 times the real price for my last sample-order! I tried to cancel an order which was not yet printed, they told me it was not possible because it was going to be shipped "right now", and if I ask to cancel my order they would not refund the money paid, in reality, the day after it still wasn't printed yet... what a SCAM!? Customer service giving random replies just to tell something, instead of replying to the specific questions asked to resolve the problems created by their staff. If you order commercial samples they will not declare the products as samples, so the customs will charge you the full retail price, instead of the discounted and regular price. But yeah... then they kindly reply to negative reviews in here, like nothing happened, again! We are going to move all our products to another POD as you clearly showed no interest in keeping your customers and fixing these serious problems you have with your Shopify integration. I see other people complaining about the same exact problem in here, but you don't care at all about us. NOT RECOMMENDED! Even the customs told us that this is not a trustable service.
Hey there, Thank you for your review! I’m sorry to hear that you have experienced multiple issues with your orders. I see that you are currently in direct communication with our support team to investigate the situation with your orders and provide more information! I hope we can improve your time with us moving forward. UPDATE: Regarding your order, upon taking a closer look at the communication + investigation you had with our team, we see that the value entered for the products was the default retail price. As for your concerns relating to customs fees, shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself: https://www.printful.com/faq/taxes-and-fees-sub/77-who-pays-the-customs-duties-taxes- Please note that you are able to cancel any orders that have not started the production process. If your order is already being fulfilled, we would not be able to cancel it. We are very sorry for the inconvenience this has caused you! Please feel free to reach us at [email protected] if you have any additional questions or anything else. - Elina
March 10, 2021
I Used This App For Sopify. It Is A Nice App For Sopify. But It Could Have Been More Better. Although It Is A Very Very Nice App. And I Am Satisfied With It. Hope You Give More Great Thing's To This App.
Hi there, Thank you for your review! It is important to us that our users are enjoying their time with Printful and we're constantly looking for ways how we can improve to make the Printful experience even better. If there's anything we can help with, be sure to let us know at [email protected] anytime! - Elina
March 8, 2021
great app with simple easy integration, helped me to set up and run a store effectively. product sync is quick and accurate
March 7, 2021
So far so good. Simple to use. Integrates to my Shopify store easily. It's much better than other apps i've used
March 6, 2021
A ton of products and their mockups to simulate your designs. An easy way to snowball your inventory.
March 4, 2021
I purchased some samples on this app at a discounted rate. When the cosignment arrived in my country 3 weeks later, Fedex contacted me for payment of duty and taxes at which point I realised that the invoice Printful had declared to customs was not for the amount I had paid but for the marked up values which meant I was being quoted duty up to 3 times the value of the amount I had paid. Fedex advised that in order to resolve the matter i needed to get in touch with the supplier for resubmission of the commercial invoice. Needless to say my attepts to log a query with Printful were not handled with common courtesy. I communicated with 2 agents via live chat who all said there was nothing they could do to assist. I was informed that the only thing I could do was wait for the goods to be returned to the U.S ofwhich a refund was also not an option. I plan to delete the app once the issue is resolved and definetly would not recommend this app to anyone.
Hey there, Thank you for your review! We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! When setting your retail prices or manually editing them, keep in mind that customs agencies often calculate duties/fees based on the declared retail price. The commercial invoice indicates the retail prices of the products. I understand that customs fees may be frustrating and complicated at times. We would not be able to predict customs fees as it depends on each countries specific laws and we are not in any connection to those. It's the responsibility of the recipient to pay these fees, you can find more information on this here: https://help.printful.com/hc/en-us/articles/360014066159-Who-pays-the-customs-duties-taxes- We are very sorry for the inconvenience this has caused you! In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at [email protected] we'd love to hear from you! - Elina
Nov. 4, 2021
Printful works exactly how it is marketed. You create apparel, sync it with your website, and it is al streamlined. I started using printful as a way to get people rocking my gear without having to front big sums of money for stock. Any issues I have ever had with printing get resolved with a quick picture and chat with their representatives. I have sold a few 100 items so I am unsure if I were to sell 1000s of items a month if there would be more issues. All in all, it has worked exactly as they say and I will continue using.
Hi there! Thank you for your review! We are so glad to hear you have been having a positive experience with our customer support, and we definitely want to keep it that way! We look forward to continue our successful collaboration! :) - Elina
March 3, 2021
This App This PRINTFUL are the best in everything. but need more products to be uploaded in accessories
March 3, 2021
Printful has been great. I would like to see more Black Models to display or wearing your clothes though.
Using app
About 1 year
Total reviews
2
Average rating
4.5
Hi there, Thank you for your review! It is important to us that our users are enjoying their time with Printful and we're constantly looking for ways how we can improve to make the Printful experience even better. We're happy to hear you've been having a positive time with using our services and we look forward to continuing our collaboration. :) If there's anything we can help with, be sure to let us know at [email protected] anytime! - Elina