Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,013
chart
#106
All reviews
Rating Breakdown
Review RSS Feed
Oct. 9, 2020
I really love this app. I use it for my small online business. https://nakasiboutique.myshopify.com/
Oct. 8, 2020
Had Printful a while now and a handful of orders. Multiple times I've had issues with Incorrect Color, Incorrect Size, and Embroidery Issues. The lack of attention to detail is what is leading me to write this review.
Thank you for sharing your review- we truly appreciate it! We are sorry to hear you encountered multiple issues with your products. We recommend filling out a Problem Report in your Printful Dashboard> Orders and our support team will get back to you with the best solution. We understand that fulfillment errors can be unpleasant, we are working very hard to make sure we minimize them as much as we can. Our Returns Policy will cover any errors made on our part, read more here: https://www.printful.com/policies/returns Let us know if you have any questions or anything else at [email protected]! -Lauma
Oct. 7, 2020
I love the customization capabilities. Printful rocks! Everything works seamlessly with shopify, its what I needed and did not know.
Oct. 6, 2020
I love it so far! I have been having a great experience. I am new to all of this but everything has been fairly simple to learn.
Oct. 4, 2020
this is very great to work with. It is really amazing and helps a lot ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Oct. 4, 2020
I USED THIS APP. THIS IS AMAZING...UER FRIENDLY..EASY TO DESIGN. MOREOVER PEOPLE WILL LIKE THIS APP ..
Oct. 3, 2020
Loving this App! It's so easy to edit and import my items! E-commerce made simple. THANK YOU! I recommend Printful!
Thank you for your review! We are glad to hear you are having a great time using our app! :) Be sure to let us know if you have any further questions or additional feedback! We'd love to hear from you! -Lauma
Oct. 2, 2020
Pretty sweet! There have been smooth transactions, so far!!! But, if any hiccup happens, I'll def be sure to let you know!!!!!!!!!! haha
Using app
5 months
Total reviews
2
Average rating
5.0
Oct. 1, 2020
I love Printful! They are able to print on sleeves, backs, fronts, and labels. They are very responsive to my needs and if I have an issue, the support team has really improved on response times. I feel this is an app that you can rely on. They are professional and provide plenty of resources. It had been hard during COVID but I understand that the mail in general has been having difficulties not to mention supply chain problems across the country. I love the 3d leggings feature and the updates they have currently made to the app. It makes styling easier and more intuitive. They provide print files, which is also a win, instead of a generalized dimensions. It is once that they have their own printers and not using a wide range of companies. I also love the fact that they provide ratings on products and pictures of print quality so you can really feel confident in their abilities. It is probably the best POD out there at this time. My shirts have been beautiful and clear and deep color print. I'm very grateful that I am using Printful and that they strive to improve and add additional products often. I even switched all my shirts over from another POD to them since I have more faith in their abilities and they deserve all 5 stars they receive.
Thank you for your review! We're glad to hear that you're enjoying our services and have chosen to remain with us during the global pandemic. We know that these times are difficult for online businesses and we're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at [email protected]! - Vita
Dec. 18, 2021
UPDATE: I wanted to provide an update on how Printful is doing now. I have seen a marked improvement in delivery times after the initial impact of Covid. I have just recently started going back to using their POD service for new products on my store and I have been pleased with the turnaround time. They have expanded to a warehouse in Canada, which has helped with delivery to my Canadian customers. Shipping time to our customers ranged from under 24 hours to about 4 days. MUCH IMPROVED!! The integration with Shopify remains seamless and I am happy to be able to use this service again. Thank you to the folks at Printful for your hard work in such difficult times! FROM LAST YEAR: I have been using Printful for over a year now with our store. When we first started, the service was excellent. Things were getting out the door within 24-72 hours. On the positive the integration works well. I do not write this review lightly and I am not in the habit of writing negative reviews. I believe in giving people a chance. When COVID hit, the service from Printful went downhill. I have been patient and waited hoping that they would be able to adapt, but that was 7 months ago. Printful CANNOT meet the demands of their customers. I have items that I ordered for customers in June and July that I still have not received. (It is now September 30, 2020) When COVID first hit, it started taking 6-8 weeks for my customers to get their products. This made for a customer service nightmare and the loss of sales and customers. I had to find another supplier to satisfy the needs of our customers. I just was notified by Printful yesterday that 7 items that I have been waiting on since June/July had been returned with a customer refused and/or inaccurate address as the reason. I am the customer - I diverted items that I couldn't wait for my customers to receive to my address to replenish my stock when they came in. I never refused anything, it was the correct address entered by Printful and verified by me. I emailed Printful the same day and they got back to me advising me that they only keep items for 4 weeks so those items had all been donated. The first I had heard that the items had been returned was 24 hours ago. I had emailed them repeatedly asking for returned items to be sent to me. I had entered problem reports. I had tried to contact support multiple times. I was told to wait. They did refund a couple of items that had taken too long to arrive, but majority I was left to wait on items that I had paid for months ago. I tried using their warehouse, putting money out upfront. They sent the wrong products to my customers. I had the products sent to me because I couldn't rely on that service. That took months to make that happen. I had asked multiple times to have all returns sent with the items that were coming from the warehouse. That didn't happen. I followed up. Still didn't happen. I had quality issues that were never resolved that I had to replace out of pocket. I received items from Latvia that the design size did not match what we had on file. I could not trust that what was being sent would meet our quality standards. Their chat to reach support has been down more than it has been up lately. Emails are getting better, but it was taking a long time to get any response and when they did, they didn't reply with history. With one issue that is not a big deal, but when you are dealing with multiple issues, it makes it very difficult. Then I would reply and get another service agent and would have to go through everything all over again. Orders were sent to Latvia and Mexico that took forever to get to our customers, if at all. With the Latvia packaging, there was no tracking initially so you couldn't even see where your customer's product was. The concept is good, the integration works seamlessly, but that is all worthless if you can't get a quality product to your customer. It is also useless if you have to spend an inordinate amount of time chasing the supplier to get the products. I am done spending time chasing and will be moving everything away from Printful. I hope they get their act together, but before using this, I would be very cautious and make sure that they can meet demands.
Update: Thank you for taking the time to review our services again. We sincerely appreciate you giving it another shot. We are truly working on m making big and small changes to all our services to ensure faster fulfillment and delivery times. Thank you for your patience! - Renate --------------------- Thank you for sharing your feedback, we truly appreciate it and it helps us improve the services we offer! We are truly sorry to see that your experience with us has not been great, but hope we can still improve it moving forward. It is definitely true that the global pandemic, in combination with increased order volumes, had slowed down our fulfillment times, as well as our communication, and we tried to do the best we could to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. The services provided by the carriers we work with also felt the impact of the global pandemic, resulting in delayed air and land freight, as well as shipments placed on hold due to destination countries not accepting incoming international mail. In turn, we worked hard on solutions and shared our advice on how to handle this crisis as an online business owner in our blog: https://www.printful.com/blog/covid-19-and-online-stores/ and on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE, as well as created a Covid-19 page to share information on the expected fulfillment and delivery delays: https://www.printful.com/covid-19. We don't yet offer a service to watch over your orders - their successful fulfillment, delivery, etc., so it remains the responsibility of the store owner to do so. However, if any of your orders are not delivered within the estimates we've shared, or have any quality concerns, we advise to reach out to our customer support team within 4 weeks from the due delivery date, as is specified in our Return Policy: https://www.printful.com/policies/returns - we will cover the costs of any mistakes made on our end. We have looked through your correspondence with us to note ways in which we could improve our services and apologize for any mistakes made by our team. Such issues can certainly occur during these circumstances and errors can be made due to the manual order fulfillment process, however we are hoping to bring them down to the absolute minimum! Feel free to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita
Nov. 1, 2020
a fantastic app, i like it so much, and it's simple .Its help you so much to grow business and make money
Thank you for your review, we truly appreciate it! :) - Vita
Sept. 30, 2020
Printful what are you doing? limiting the mockup generator based on number of orders per month, this is an extreme detrimental for new stores. Example: if a store creates a few unisex products they won't be able to display a flat mockup, female mockup and male mockup to display the product???? This is a bad idea, please explain your reasoning.
Thank you for sharing your review! We truly appreciate your feedback on this! After a Printful account is created, you can use the mockup generator for 60 days. After that, the access to the mockup generator becomes limited if you haven't had any orders within the last 30 days. You can then either connect a store to your Printful account, or place 3 orders within a 30 day timeframe to restore access to the mockup generator. We've introduced this limitation as we're continuously devoting resources to mockup generator improvements and wanted to limit the functionality for inactive users. If you have any additional feedback or comments please feel free to reach us at [email protected]! :) -Lauma
Sept. 30, 2020
I used this to make my products have a more professional layout and make the overall shopping experience easier. I create my own unique designs and have the ability to share them around the world.
Thank you for your review, we truly appreciate it. We're glad to hear that you're enjoying our services and look forward to our continued collaboration! :) - Vita
Sept. 30, 2020
i cant connect the app with shopify account, my design are all gone. I cant install it again, i need to use another app
Thank you for your review! We are very sorry to see the issues with using the app! Could you please send us more information on this to [email protected]? We see that you have the store connected, is the issue still there? We hope to hear from you soon and hopefully make the app work for you! :) -Lauma
Sept. 30, 2020
The integration is great. Definitely upgrade your Shopify account to enable live rates but overall, this is an outstanding integration from top to bottom.
Thank you for your feedback, we truly appreciate it! :) - Vita
Sept. 28, 2020
I really like how easy the Price conversion is... Very helpful. My Store hasn't launched yet but soon
Sept. 27, 2020
We couldn't have launched our brand and so quickly without Printful and this app. They've simplified what can be a really complicated process from end to end. Hands down a great app!
Thank you for your review- we truly appreciate it! :) -Lauma
Sept. 24, 2020
wow, une application très satisfaisante. wow, une application très satisfaisante. wow, une application très satisfaisante.
Sept. 24, 2020
I absolutely love the Printful > Shopify set up! It is so quick and easy to do. Not having to print the shirts myself makes things easy!
Thank you for your review, we truly appreciate it! We're also glad to have you with us and look forward to a successful collaboration. :) - Vita
Sept. 24, 2020
Printful is mostly a great and easy way to upload art and put it on shirts. I have had some issues with print quality, and I am still waiting for them to get back to me. Other than that, like I said, it's mostly a great thing to use.
Thank you for your review, we truly appreciate it! We checked in with our correspondence and it looks like we sent you a reply on September 18. If you're unable to locate it in your Inbox, we also suggest checking your Spam or Promotions folders, to make sure it hasn't ended up there! We also sent over another followup to you earlier today! :) - Vita