Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,018
chart
#114
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May 9, 2020
I started my own online Clothing store and I'm waiting my first order. For now I like Printful a lot, especially for all the customization possibilities.
May 8, 2020
Very good!!!!!!!! Lorem ipsum dolor sit amet, ex inciderint quaerendum cotidieque has, impetus rationibus duo ei. Ut eos consetetur persequeris, corpora fabellas pro eu. Pri te erat solet adolescens. Ea lucilius euripidis eos, probo epicurei expetenda ut vix. Cum placerat salutatus in, ea nonumy quodsi platonem vis. Idque vocent qui ut. Sed nostrud quaestio te. Eam virtute alterum fabulas in, pri an dolorum platonem. Et enim agam postea usu, ut sit postea minimum. Te duo dolore iracundia, choro meliore interpretaris ius at, justo elaboraret definitiones ne est. Nec vidisse scribentur eu. Suas diam ad pro, erant essent ne mea. At suavitate moderatius interpretaris has, cu vim lorem velit scriptorem. Vix eu amet argumentum, odio possim consequuntur vis cu. At aeterno sanctus eos, eum te soluta vituperatoribus. Ea cum ubique assueverit mediocritatem, epicurei partiendo vix ad. An solum nominati ius, nam dignissim abhorreant in. Est in legendos recusabo. Ei duo odio utamur facilisi, sed natum elaboraret eu.
May 8, 2020
Updating product specs and mockup is a breeze. Just wish they have more diversity in the poster mockups.
Thank you for your review, we truly appreciate it! We are constantly working to bring even more new and diverse mockups your way, which is why we truly appreciate your feedback on this. :) - Vita
May 6, 2020
I havent rated the app all the way. So far its pretty good about integrating products, havent had an order yet to see what the customer thinks about it. When all this happens I will give my rating then.
Thank you for your review, we appreciate your feedback! We're also happy to see that you've chosen us as your trusted drop-shipper. If you have any questions or concerns about how something works, don't hesitate to reach out to us at [email protected]! :) - Vita
May 6, 2020
I use this app to help me customise my branding and it is absolutely amazing. Intuitive, easy to use and with endless options for personalization and differentiation. Strongly Recommend!
May 6, 2020
The coronavirus robbed me of my fitness and martial arts coaching business so I dove into eCommerce to pay my bills and feed my family. Adding Printful: Print-on-Demand was very user friendly and despite my store being less than a month old - I have managed to get some sales directly related to the implementation of this app. It won't make sales for you, but if you are creative and persistent Printful is truly a godsend to startups or casual sellers. If I had to find a fault with the service it would be that sales from your site are deducted from your account BEFORE orders are completed for your customers. In other words, customers pay you how they wish, BUT you pay Printful from your own bank account. This policy caught me off guard and caused orders to lay in limbo unprocessed - so make sure your bank account is sufficiently funded before your store launches. I still give Printful a well-deserved five stars. Thanks Printful.
Thank you for your review, we truly appreciate it! We're glad to hear that you're enjoying our services, but sorry to hear about the hiccup with the payments for your first orders. If you encounter any additional questions or concerns, be sure to reach out to us at [email protected] for help! :) - Vita
May 6, 2020
I use this app to open my first online boutique. I love this app it has helped me reach one of my goals of owning my own business. This is a great tool for small business owners to use to grow there business
May 5, 2020
I used this app to add Print on Demand (POD) items to my store, it is really easy to pick a product from Printful add a design or text and add it to your Shopify store. Check it out.
May 5, 2020
This app makes my art look great! Thank you for such a wonderful customer service experience too. I can concentrate on my art and let you do the heavy lifting. My customers are happy!
May 11, 2020
I hadn't had many issues with Printful up until this Pandemic happened. Unfortunately it seems that this pandemic has caught them off guard and now they are in over their heads. They went from the normal 3-5 business days to 7-10 business now I've recently been informed that is has been extended even further to 15-20 business days. That's almost a whole month in real time to a customer. No customer wants to wait that long. If they were ordering something from China or somewhere else overseas then that's to be expected but not from somewhere on US soil. I was told that during this time they're only operating out of 2 of their facilities with minimal staff while they've closed the other facilities. I'm like, "Hello, you guys are a fulfillment company... closing your facilities should not be an option when you have thousands of customers depending on you to fulfill their online orders!" Our customers are placing orders with us everyday and we're submitting those orders to Printful everyday so it's only making them even more backed up with orders... everyday! I also, hate how they will fulfill orders in a random order meaning they will fulfill an order that I submitted a a week ago when there are still lots of orders that I submitted a week before that waiting to be fulfilled. That makes no sense to me and it's not fair to the customers still waiting while another customer who ordered a week after them gets to receive their order before them. What happened to first come, first served? When I ask them to please fulfill my older orders because they are top priority, they give me some lame excuse about their policy then all of a sudden I have to cancel an order from 2 weeks ago because they refused to do what I asked. Great customer service means listening to your customers and trying to handle their orders the way they would like you to do so. We are the ones in direct communication with our customers. Printful doesn't know when a customer is threatening to cancel their order if it doesn't get fulfilled soon so that's the reason I'm reaching out them to in the first place. Doesn't seem like they care if you're not a huge customer to them. Overall, there has to be a smarter way for them to operate business. As big as they are, I would think they would know how but I guess not. They went from extending to 7-10 (3 day time span) to 15-20 (5 day time span) business days in less than a month. They had the nerve to tell me that they have everything under control... well it sure doesn't look like it. Men lie, women lie but numbers don't. Having things under control would not result in the fulfillment times getting longer and having to disable sample orders so they can focus on fulfilling the regular orders. Since no one knows when the pandemic will ever be over, what's next 25-30 business days?? Printful needs to fix this issue fast. I can't keep having to cancel orders and losing money because customers are tired of waiting. 5/11/20 - My reply to Printful's reply from 5/9... Just like I guessed it, their fulfillment time has now been pushed back even longer to 20-25 days. I encourage anyone who is thinking about using Printful for t-shirt fulfillment right now to ask yourselves if you are ready to have your customers wait a whole month for the t-shirt(s) they ordered? Printful has not been consistent whatsoever since the Pandemic started. The moment you have updated all of your customers on one extended time period, Printful comes right back and extends it even longer then expects you to go back again and inform all of your customers about the newly extended time frame. This is not fair to my customers who start to feel like they are being "BS'd around" because they are being told one extended time and patiently waiting then being told a week or so later that the fulfillment time will be even longer. That doesn't help the future of my company one bit nor does it help me gain repeat customers. Who wants to put the trust and reliability of their company in the hands of another company who isn't upholding their end of the bargain? Nobody that's who! It really feels like Printful is using this pandemic as an excuse to prolong fulfillment instead of prioritizing getting orders out in a timely fashion. As you see in Printful's response that they are working hard to get the orders out in a timely fashion well from my experience, there is absolutely NO truth in that statement... it is completely false. I'm so tired of having to email and message all of my waiting customers and inform them of the new and even longer extended fulfillment times. It has caused some customers to cancel their orders and demand refunds and I can't afford to keep doing that. I'm in the business of making money not losing it all because the fulfillment company is taking forever to fulfill the orders. I recommend anyone looking to sell t-shirts online to either find you a local print shop with DTG printers who can fulfill your orders quickly or invest in your own DTG printer and fulfill your own orders. I'm personally looking into both of those options. It's not cool to be at the mercy of a large fulfillment company, not have any kind of control over how quick your orders get shipped out and not be a priority whatsoever. I'm so over it.
Thank you for your review and for your feedback on our fulfillment times. We're sorry to hear that your experience with us has not been great, but we hope we can improve it moving onward. To give you a short summary of the past estimates we've offered: our average fulfillment times for custom products used to be 2-7 business days for apparel and 2-5 business days for non-apparel orders, you can see what goes into these estimates here: https://www.printful.com/faq/getting-started/6-how-long-does-it-take-for-my-order-to-be-processed- Although the majority of orders was shipped out within 4 business days, we did not guarantee fulfillment times faster than 7 business days. unless you used our warehousing services, in which case we would be able to fetch the already printed and fulfilled items and ship them out within a couple of business days on average. Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options. This situation is very dynamic and updating constantly, you can see the very latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19 We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. We recommend checking out our advice on how to handle this crisis as an online business owner in our blog: https://www.printful.com/blog/covid-19-and-online-stores/ and on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE Feel free to also reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita
May 4, 2020
Sehr guter Print on Demand Dienst! Einfache Integration von Produkten im eigenen Shopify Store! Weiter so!
May 22, 2020
After initially having an issue with my order, at the fault of the carrier, the team at Printful resolved it and made things right. Well done. As for the app, I love the seamless integration with Shopify, along with the auto updating to any product page edits I make. Great MockUp Generator. Compared to their competitors, they have a way easier product design tool. At the moment, in my opinion, they have the best POD design tool out there. The samples I received were good quality and I look forward to partnering with them going forward. Just a heads up, their product cost calculator does not include shipping or taxes, so make sure you take a look at their rates and add that to your prices outside of their tool to properly calculate your margin.
Thank you for your review! We're glad to hear that we were able to help with a solution and hope to have a successful collaboration with you moving forward! :) - Vita
May 1, 2020
This Company has gone so far! Witch as made my designs and personal clothing line go just as far! I never though it would be so simple to create a casual clothing line. Everything I have suggested to them has be either done or created. I'm so happy to have found this company! Keep up the great work!
Hi, thank you for your kind review! We're so happy to be able to provide services which can help with growing your store and providing products to your customers! We're glad to have you as part of our Printful family and we look forward to continuing our collaboration :) If there's anything you would like to share about your time with us or anything we can help with, be sure to let us know at [email protected]! - Zana
May 1, 2020
I was able to add my products the way i want. i appreciate the tutorials and the ease of access across all platforms i use.
April 30, 2020
I expected a better informative process of their production. They vary information to benefit the process in which they work. No interface to clearly state information to clients who are waiting 2 or more weeks on fulfillment. Needs to get a situation where they are able to inform clients of delays and also consumer.
Hi, thank you for your review! We're sorry to hear that there have been some issues with the information we provide! We update our site and our users as soon as we can about any new changes or updates. Especially during the situation with Covid-19, we post all of our fulfillment and other related updates on this page https://www.printful.com/covid-19 and we kindly recommend following this page for the most up-to-date information. Sometimes we might have to make immediate decisions which would help with order production based on the dynamic of the situation, but we would notify our users as early as possible about any changes that might affect them. We do thank you for your feedback and we agree that timely and proper information is imperative to the communication between us and Printful users, and we will continue providing prompt updates about our services and any changes moving forward. If you have any questions or anything we can help with, be sure to let us know at [email protected]. - Zana
April 29, 2020
I used this app to provide the basis of my online store. Countless options and tutorials that make this really easy and effective to use.
May 21, 2020
This is an update to my previous review: The Printful customer service team really restored my faith in them again and dealt with my complaint effectively and professionally. I've read some negative comments regarding Printful's customer service, so didn't have high expectations, however, it was fantastic! I received my ordered samples and the prints came out perfect!! I hope that all of my future orders will carry the same level of quality print! Once this has been proved I will give a full 5* review! Thank You Printful. The Printful integration and ease of use are amazing, as is the quality of the their t-shirts. Unfortunately this is where it ends. I'm a new business and have already experienced issues with print quality that have made me lose confidence in this Company. My sample orders of simple white text, printed onto black and navy shirts are gritty, rough and not pure white (the shirt is actually visible through the ink). I've recently placed one of my first customer orders and the print quality on the hoodie is completely embarrassing (I've had to give a refund). Printful customer service have told me the the print would look 'Vintage' because the hoodie is not 100% cotton! I am very disappointed and will have to consider looking for a new supplier, as Printful seem unable to cope with recent demand (due to Covid) and my business will suffer as they are outsourcing other printers (they've even recently stopped sample orders). I had another order sit waiting for fulfilment for 8 days, which is not acceptable. Printful will ruin me before I've even had the chance to establish myself. Finally, the cost of items once VAT and shipping are added on is just a no go! There will never be any profit to be made and there is no way I will increase my prices to accommodate this with the low level print quality being produced. The only profit makers here are Printful!! Mockup Generator is the best and very simple to use.
Update: Hi, thank you for your updated review! I'm glad to know that we were able to assist and your samples have arrived looking perfect! We're happy to have you as part of Printful and I'm sure that there will be no issues in future orders as well :) If there's anything we can help with, let us know anytime at [email protected]! Hi, thank you for your review! We really appreciate hearing about your experience with our services and products! I’m glad to know you’ve had a positive time with using our integration and with the quality of shirts as well! Since the products we offer can be different fabric blends as well as thickness, there can also be difference in how the ink adheres to the actual material and how the material influences the final look of the print. We generally recommend ordering samples to see if the actual product as well as the print result is what you are looking for. As for VAT and shipping, these costs are not calculated into the product price and will be additional costs when checking out an order. You can take a look at our shipping costs for products on this page https://www.printful.com/shipping and read more about taxes right here https://www.printful.com/faq/taxes-and-billing. Regarding the fulfillment times, due to the global situation with Covid-19, we are working at a reduced capacity at some of our production facilities. While we are working as fast as we can to fulfill all orders, delays can be expected. To help us manage the order volume, we are using services of other facilities, so that the orders can reach our users faster. We have also temporarily disabled the sample order option so we can prioritize regular orders and keep up with the demand. We are keeping our customers updated on our Covid-19 updates page https://www.printful.com/covid-19. These are extraordinary times for all of us and we hope to return back to our normal fulfillment times very soon. I'll shortly follow-up with your report about the quality of the received product to further assist with resolving the situation! - Zana
April 28, 2020
Excellent service and very easy to use their app. I would recommend this Printful to anyone because of the quality and the App is very easy to integrate into Shopify Store.
Hi, thank you for your kind review! It's great to hear you have been having a positive time with our app and services! If there's anything we can help with, surely let us know at [email protected] anytime! - Zana
April 28, 2020
I wish the design would automatically push to several surfaces, but otherwise this is a miracle! File upload it easy, customer support is awesome and the products look great. I can't say for sure whether or not they are quality, but I will be ordering samples soon!
Hi, thank you for your review! We're glad to hear you are enjoying using the app! At the moment, designs can only be added to one product at a time, but we definitely appreciate your input on this functionality. We hope you try out some products with your designs, we're sure the products will turn out great! If there's anything else you'd like to share about your time with us or if you have any questions, be sure to let us know at [email protected]! We'd love hearing from you! - Zana
April 27, 2020
Cette application est fantastique ! C'est un super outil, très fonctionnel et qui s'intègre parfaitement à Shopify. Je recommande sans hésiter Printful pour tout projet de création de marque de vêtement et d'accessoires. Bravo Printful !
Salut, merci pour votre avis, nous l'apprécions vraiment! Nous sommes ravis d'apprendre que vous passez un bon moment avec notre application! Si vous pensez que nous pourrions améliorer quelque chose ou si vous avez des questions, faites-le nous savoir à tout moment à [email protected]! - Zana