Printful: Print on Demand

Hi, thank you for your kind review! We're very happy to know that you've had a positive time using our app! In case there is anything you think we could improve or change in the integration or our platform, be sure to let us know by sending a message to [email protected]. We appreciate hearing from you! - Zana

Hi, thank you for your review! We're glad to know that your experience with Printful has been mostly positive! I am very sorry to hear about the issue with the received order and I would definitely like to look into the issue closer to see what happened and how we can resolve the situation. We'll follow-up with you via email shortly! - Zana

Thank you for your review, we appreciate your feedback! While our prices might be higher than those of other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment! These prices allow us to ensure and constantly improve a variety of our services, product development, offer technical and customer support, as well as other services. That said, we are working on lowering the prices of our products and services, while still retaining their quality, which is why we truly appreciate your feedback on this! :) - Vita

Thank you for your positive review! We're very glad to hear you are enjoying our platform and the integration, and we're happy to be part of your success :) - Zana

Hi there, thank you for your review! Sorry to hear you are encountering some trouble with the measuring tool! We would definitely like to know more about your experience with this and see what may be happening here. We'll reach out to you via e-mail shortly. - Zana

Hi there, thank you for your review! I'm very sorry to hear that you've had an unpleasant experience with the placement of the prints! I see that you have submitted a problem report about this error and our team was able to assist with it - thank you for taking the time to submit a report as this helps us understand the quality concerns better. While it is possible to center a print file in the mockup generator, the generator will not be able to center the design within a file. This means that if the design itself isn't centered in the file, our generator will not center the actual design, it will center the entire print file based on the width of the file. It is important to make sure that the design is centered in the file prior to uploading it or centering it manually in the generator so that the prints are centered on the finished products as well. We certainly take responsibility for errors that have happened on our end and in cases where better print results can be achieved by making changes to a file or a product, our team will provide suggestions for what can be improved. If you have any questions or concerns about our platform or anything else, feel free to contact us at [email protected]! Update: We're very sorry to hear that a package has become lost in transit! We trust that the carriers we work with will deliver the packages without any damage and within the estimated delivery timeframe. Unfortunately, on rare occasions, packages may get lost during delivery due to unpredictable circumstances. We understand that this can be an unpleasant situation and we do take responsibility for orders that have become lost in transit due to carrier errors, however, claims for lost and damaged orders have to be submitted within 4 weeks after the last estimated delivery date as per our policy. Since more than 4 weeks have passed since the last estimated delivery date of your order, our team may not be able to offer a refund, but we'll follow-up with you via e-mail and we'll assist in resolving the situation! Update: In case there are stock issues with a product, we would let you know by sending a notification that the product is either temporarily out of stock or discontinued. This way, you can take the time to prepare and decide whether you will removed the product from your selection or replace it with an alternative. Unfortunately, rarely, there might be cases where our suppliers have run out of stock of the item suddenly. In these cases would reach out to you about the affected order to inform you about the situation and you will be able to decide how to proceed further. I definitely understand that it is not pleasant to encounter a sudden stock issue and we try to notify you as early as we can if there is any problem with the stock of the product. I see our team has contacted you about an affected order and has offered some possible solutions. We do apologize for any inconvenience this has created! - Zana