Printful: Print on Demand

Hi, thank you for your review! We really appreciate hearing from you and I'm very sorry to hear about your experience with our customer support team! It is definitely important to us that you receive high-quality and polite service when contacting us, so we will definitely review your interactions with our team members to see how the communication can be improved moving forward. I will follow-up with you via email regarding your experience with our team and I hope we can improve your experience with us! - Zana

Thank you for your review! I wanted to let you know that our plugin is free for all platforms. :) Be sure to reach out to us at [email protected], if you have any additional questions or concerns! - Vita

Thank you for your review! I wanted to let you know that we currently offer free worldwide shipping for our jewelry, you can see it here: https://www.printful.com/design-your-own-jewelry And we also do free shipping promotions to various regions of the world from time to time! :) - Vita

Thank you for your review! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita

Hi, thank you for your review, we really appreciate hearing from you! Thank you for your feedback regarding the approval process for orders being placed on hold, this is very useful to us! We will follow-up via email to gain more insight into your experience with this and how this process could be improved! - Zana

Hi, thank you for your positive review, we're happy to know that you're having a positive time with our app! - Zana

Thank you for your review, we appreciate your feedback! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita

Hi there, thank you for your review! We're very sorry to hear that your experience with our app has been negative, but we hope that we can turn it around! When you connect your Shopify store with Printful and if you have products in your Shopify store already, these listings will import into Printful as well, though they won't be automatically synced. In case the products aren't supposed to be fulfilled by Printful, you can choose to set them to "ignore" so that our system simply ignores these items when an order is placed for them in your store (orders won't import if the item is ignored). Another option is to "delete" these products, but this is only suggested if you want these items completely removed from Printful and your Shopify storefront, because they will be deleted from both platforms. When deleting the product in Printful, a pop-up will appear asking you to confirm the deletion process and that you understand that the item will be removed from Shopify as well. We have located your interaction with our customer service team where you inquired about this process and more information could have been relayed to you about it so that you can make a decision based on complete information about the function. We will follow-up with you via email about this! - Zana

Hi there, thank you for your review! I'm glad to know that your experience with our app has been positive! In your review, you have mentioned that the order processing is slow. Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel items. There are multiple factors that can affect how quickly an order will be fulfilled such as the availability and stock of the item, the printing technique, and the general order queue at the facility. Of course, we will try to fulfill your orders as quickly as possible and we are working toward a faster fulfillment timeframe as we understand that receiving the orders in a timely manner is important. If there's anything else you'd like to share about your time with us or if there's anything we can help with, be sure to contact us at [email protected]. - Zana

Hi, thank you for your review! Thank you for your feedback and input on the recent shipping changes, we definitely appreciate it! We want to decrease the number of lost shipments and provide transparency regarding shipping costs. The shipping costs provided by our carriers were higher than what we charged our users, we weren't profiting off of shipping costs. These changes are part of our strategy of making shipping costs more transparent and easier to understand for our users. The No Rush and Economy shipping methods (which are now discontinued) often were assigned a carrier service that didn't provide full tracking information and packages were more likely to get lost during transit and we recognize that this is not a pleasant situation when this does happen. Now our customers will be able to track their package until it reaches its destination. Working with fewer services also means that we provide them with more shipments and can negotiate better deals in the future to bring the prices lower. Additionally, the majority of our flat rates are now cheaper than previously, but some costs may be higher than what you were used to. We notified all of our users about the shipping changes via email, we recommend checking your spam/promotions folder in your inbox to see if our message may be located there. If you have any questions about the changes or additional feedback, be sure to let us know at [email protected]. We certainly appreciate your feedback on any updates we make. - Zana

Hi, thank you for your review! When adding products from Printful to Shopify, it won't be possible to add multiple designs which would create multiple variants based on the selected size/color combinations and the designs you've uploaded. Instead, only one design per product can be used. You can consider a more manual approach in adding more variants to your products if you want to offer different designs. This means that you would have to add additional variants to the listing in your Shopify admin -> go to Printful -> Stores -> Sync -> Refresh data, click on Not synced -> Edit and the new variants you have added to your listing should show as having a "Choose product" option, click on that and you'll be able to choose any item from our catalog and add any of your designs. Each new variant will have to be synced (created) manually like so. It is generally suggested to create separate products for each design/item you want to offer in your store to avoid incorrectly synced variants, but this approach definitely works. Thank you for your feedback on this matter! Hopefully, we're able to improve this process as we move along and make further improvements to our platform. If there's anything we can help with or if you have any other suggestions, surely reach out to us at [email protected]. We like hearing from you! - Zana

Hi, thank you for your review! We're glad to know that you've found our app useful for our needs and that you've had a positive experience with it! If there's anything we can help with, be sure to reach out to us at [email protected] anytime! - Zana