Printful: Print on Demand

Aug. 10, 2024

Considering that Printful is the top POD and the longest in the industry as far as I know, based in the US, I thought I'd give them a try. However, using their app has been unnecessarily stressful, and trying to ask for help has been even more stressful. No wonder I see most people prefer to go to Reddit for their questions instead of asking the creators of the app. When I encounter issues with other apps, even if they are free or low-cost, the support teams always go above and beyond to solve the issue. They provide assistance through screenshots, video sharing, and even access to the website backend to fix the problem. It’s easy to see how passionate they are about their app. However, my experience with Printful has been different, leading me to distrust their service for selling high-value products to customers. Despite explaining which product type I’m working on and providing screenshots, their responses often seem off the mark. For instance, I had a question about t-shirt mockups being blurry and whether this would reflect on the physical product. I provided a screenshot, but the response I received made me think I was talking to a chatbot: "It seems you have sent the wrong file," despite me clarifying that it was indeed my design. Imagine thinking your design is an error just because it's not “common.” I also spent hours trying to get their canvas sizes right and ensure they bleed properly by editing images with the mockups I downloaded from their website to mirror edges. I did this for each size in their mockups for the canvas, but still had issues with each size image sticking to its respective size variant and not overlaying on the other sizes. After providing screenshots as usual, I got a response hours later asking, "Tell me what's the name of the t-shirt you're working on so I can see what’s the issue." This is frustrating, to say the least. Our time should be taken seriously. I also had to install another paid app just to combine different products that are relevant so I don’t have to create multiple listings for the same product, like framed canvas and canvas. This has been incredibly frustrating, and after spending days trying to configure things without adequate guidance, not a single product has been pushed to my store because their system doesn’t work properly and their agents seem indifferent. LMAO even their responses to reviews on the shopify store is "indifferent," just take a read. This reflects their customer service as well. Update: Changed to 1 star, still no one is helping. They provide vague instructions telling you to download their size mockup guide for each canvas size to resize your design to each specific size. Yet they don't have the option to apply a separate image for each size, making their mockups useless, which makes mirroring edges impossible unless each product is just applied to one size. Separate file images/sizes should be allowed to be added to each size, we are not customers buying 1 size for ourselves but we are a dropshipping print on demand, their service and tools have yet to reflect that. Not sure where all the high ratings are coming from.

Aug. 9, 2024

My orders aren't going through to be fulfilled

Aug. 9, 2024

app works good but quality of printed shirts is really bad I bought multiple shirts for my business and all of them are peeling off!

Aug. 7, 2024

It is appalling in its vague and pathetic instructions to using it. It says you can connect multiple stores but I tried connecting another shopify store (on a separate shopify account) and it was not possible. And there's much more to dislike but I can't be bothered if you can't be bothering finding out what is obviously wrong for yourselves.

Aug. 3, 2024

It's 2024. There is NO REASON that you should even have an app for Shopify if all the migration needs to be done one at a time, product by product, manually. What a terrible customer service experience.

July 29, 2024

it not let me get on there

July 28, 2024

Cant connect it with shopify

July 21, 2024

very confusing to navigate and connect - limited options

July 1, 2024

It was much easier to use when I had the old dashboard

June 26, 2024

Store won't connect. Gives directions to connect that are not accurate. Still no answer from support team

June 21, 2024

Instructions outdated and not working correctly.

June 4, 2024

Monthly cost is too expensive and the turnaround rate is super slow.

June 3, 2024

I have enjoyed creating products. However, it does not do me any good because I have not been ankle to reconnect my Printify store with Shopify. Therefore I'm paying for two inoperable stores. I need a phone call to get my businesses up and running. I can be reached at 202-210-1563 / 202-465-2293 or by email: [email protected]. I look forward to hearing from you. Thanks.

May 23, 2024

May 20, 2024

ich habe sie gerade erst installiert... ich kann noch nichts dazu sagen... warum fragen sie mich das jetzt schon?

May 17, 2024

No easy way to contact customer service. They denied a couple orders for customers and we can't get a hold of them

May 13, 2024

Incredibly hard to get setup correctly. The templates make no sense whatsoever, and are near useless.

May 11, 2024

I would not recommend print full to my friends - I’ve had multiple failed orders - I never received notifications- I’ve lost customers that used to purchase other things because they didn’t receive their clothes- I’ve had customers had to wait for months to receive I never get texts or notifications thru my Shopify - there is definitely a communication disconnect- The pants I sell are no longer available in multiple sizes , and I was not notified of this Also , one of my clients ended up losing/ breaking up with their fiancé because the birthday present they ordered 3 weeks in advance did not ever arrive, & they blame me .

May 10, 2024

Your chat is always on auto pilot and that sucks and seems intergration with ebay and shopify not that easy get an error saying shop not available what does that mean ?

May 5, 2024

Orders take too long to fulfill. I have my settings set on auto fulfill and can be days before fulfillment begins.