Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,232
chart
#99
All reviews
Rating Breakdown
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May 13, 2024
Thank you for your review! We’re always working on improving our services and we’d be happy to hear your feedback and suggestions further, could you please reach out to us at [email protected].
May 11, 2024
I would not recommend print full to my friends - I’ve had multiple failed orders - I never received notifications- I’ve lost customers that used to purchase other things because they didn’t receive their clothes- I’ve had customers had to wait for months to receive I never get texts or notifications thru my Shopify - there is definitely a communication disconnect- The pants I sell are no longer available in multiple sizes , and I was not notified of this Also , one of my clients ended up losing/ breaking up with their fiancé because the birthday present they ordered 3 weeks in advance did not ever arrive, & they blame me .
Thank you for sharing your experience! We appreciate the feedback and we'd certainly be happy to take a closer look into the situation. Please send us an email at [email protected] and we'll investigate right away.
May 10, 2024
Your chat is always on auto pilot and that sucks and seems intergration with ebay and shopify not that easy get an error saying shop not available what does that mean ?
Thank you for your feedback! We’re always working on improving our customer service and ensuring all of our integrations work flawlessly. We see you’ve also sent us an email and we’ll get back to you with more details shortly! We’ll follow up with you via email shortly!
May 5, 2024
Orders take too long to fulfill. I have my settings set on auto fulfill and can be days before fulfillment begins.
Thank you for your feedback! Our standard fulfillment times are 2-5 business days, but we understand the importance of prompt service. In case there's an order that's delayed, please reach out to us via email at [email protected] with your order details. We'll be happy to look into this!
May 5, 2024
It wont connect.
Thank you for your feedback! We're sorry to hear about your experience. Don't hesitate to get in touch with us via email at [email protected] with more details so we can assist you further. Your feedback is important to us, and we want to ensure you have a positive experience using our platform!
April 24, 2024
Very disappointed with the service I have experienced with the coffee mugs. I have had too many issues with the printing of the cups and I have troubleshoot several times with your team and still my problem hasn't been resolved. I am discontinuing my business because every time I reach out to your company you all make excuses and make it my fault. I don't like that kind of customer service.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned orders that included the mugs. Please send us an email at [email protected] and we'll investigate right away.
April 22, 2024
please fix the shopify integration, It's 100% useless across all web browsers
Thank you for your feedback! Could you please reach out to us via email at [email protected] with additional details about the problem? We'll do our best to address your concerns and ensure a smoother experience for you!
April 18, 2024
having trouble connecting to shopify correctly
Thank you for sharing your feedback with us! We strive to provide the best possible service and experience for our customers, and we're sorry to hear that your experience hasn't been the best. To address your specific issues and ensure a satisfactory resolution, we kindly ask you to reach out to us via email [email protected]. We'll be happy to look into this and address your concerns!
April 16, 2024
Naja, technisch gesehen ist das Angebot gut, jedoch sind die Preise insgesamt zu hoch. Zudem variieren diese. Plötzlich erfolgt der Versand nicht mehr aus europäischen Lagern, sondern aus den USA, mit einer Lieferzeit von vier Wochen und höheren Kosten, obwohl die Einstellung auf Versand nur aus Europa festgelegt wurde. Dadurch wird das Geschäft plötzlich unprofitabel. Stellen Sie sich vor, Sie haben genau kalkuliert: Ein Gewinn von 5€ pro Artikel, Sie skalierten hoch auf 1000 Artikel pro Tag, und dann verschickt Printful plötzlich aus einem anderen Land, wo der Versand teurer ist, und zehrt die gesamte Gewinnspanne auf. So wird aus einem Gewinn von 5000€ schnell ein Verlustgeschäft. Daher funktioniert das Modell möglicherweise für kleine Unternehmen, die bereit sind, hohe Preise für geringe Mengen auf Plattformen wie Etsy zu zahlen, und davon profitiert Printful gut, indem es an diesen 'kleinen Fischen', die weniger Erfahrung haben, verdient. Wenn man jedoch skalieren möchte, ist Printful einfach zu teuer und in Bezug auf die Preisgestaltung zu unzuverlässig. Gewinne können schnell zu Verlusten werden, da Printful einfach den Versandort ändert und dadurch den Preis für die Produkte erhöht. Es werden einem auch zunächst günstigere Preise angezeigt, auch beim Versand, und später bei der Ausführung der Bestellung stellt sich plötzlich ein 10-20% höherer Preis heraus, was genau unserer Gewinnspanne entspricht, die Printful dann aufzehrt. Auch die Produktqualität variiert, da von verschiedenen Druckereien versandt wird; mal ist die Qualität besser, mal schlechter. Printful agiert nur als Vermittler, der viel Geld einnimmt und die Technik zur Verfügung stellt. Es ist empfehlenswert, direkt über eine Druckerei zu gehen, da dies mindestens 20-30% der Kosten spart. Wir haben Printful mit vier unterschiedlichen Shops getestet und festgestellt, dass es wohl am sinnvollsten für Verkäufer auf Etsy oder ähnlichen Plattformen ist. Aber eine Skalierung ist unmöglich, da unsere Marge auf 10-20% fällt, wenn wir in großen Mengen produzieren, und diese 10-20% frisst Printful wieder auf. Daher, wenn Sie vorhaben zu wachsen, versuchen Sie, direkt auf einen anderen Partner zu setzen, denn einmal bei Printful mit 5000 Produkten angebunden, wird es sehr schwer, zu einem anderen Anbieter zu wechseln. Dann bleiben Sie bei Printful und können nicht skalieren.
Thank you for sharing your feedback with us! We strive to provide the best possible service and experience for our customers, and we're sorry to hear that your experience hasn't been the best. To address your specific issues and ensure a satisfactory resolution, we kindly ask you to reach out to us via email [email protected]. We'll be happy to look into this and address your concerns!
April 12, 2024
less than one star. Doesn't work properly with my shopify account. Can't un-import items.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the situation you mentioned. Please send us an email at [email protected] and we'll investigate right away.
April 10, 2024
They have been great for years but just recently I was unable to log in to update a payment method. After weeks of back and forth with Printful Support, they could not fix the issue and I was losing money and orders. I realized that they were sending automated emails saying they are working on the issue with redundant links in the emails for a password reset which did not work properly. No humans were involved. They had no concerns, awareness or interest in solving this issue. I am in the process of transferring all of my procucts to another Print on Demand. This was shameful and costly.
Thank you for your feedback! We would certainly be happy to take a look into the situation you mentioned. Please send us an email at [email protected] and we'll be happy to help you further.
April 6, 2024
It’s not allowing me to add my products to Shopify. I have the accounts connected but when I try to add products it just sends me through a loop of how to connect the platforms… Please help
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at [email protected] and we'll look into it right away.
April 6, 2024
TERRIBLE GET PROPER CUSTOMER SERVICE
Thank you for leaving a review and we're sorry to hear about your experience! We appreciate the feedback and we'd certainly be happy to check further on the situation. Please send us an email at [email protected] and we'll investigate right away.
April 4, 2024
mala
¡Gracias por dejar una reseña! Apreciamos sus comentarios y ciertamente estaremos encantados de ver si hay algo que podamos hacer para mejorar su experiencia. Envíenos un correo electrónico a [email protected] e investigaremos de inmediato y haremos todo lo posible para ayudarlo.
April 2, 2024
Same error every time when I attempt to load products onto store.
Store
My Store
Using app
About 1 hour
Thank you for leaving a review! We appreciate the feedback and we'd be happy to check further on the mentioned error. Please send us an email at [email protected] and we'll investigate right away.
April 2, 2024
Not very good it will not do anything
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at [email protected] and we'll investigate right away and do our best to help.
April 2, 2024
Not ideal. I prefer the old way when I could post my products directly through the Printful website dashboard, not within shopify. Also, since this app was updated, now the EDT no longer is showing under ANY of our products. I've contacted Printful support about this but so far nobody want s to help me fix this.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at [email protected] and we'll take a look into it right away.
April 1, 2024
You've removed the ability to export details of fulfilled orders
Using app
Over 2 years
Total reviews
1
Average rating
1.0
Hi there, thank you for your review! The ability to export order details is possible from the Printful dashboard-> Orders tab. There, you can download a report in CSV or XLSX file. If you're having trouble with this, for sure reach out to our team via email [email protected]. We'll be happy to assist you with this!
April 1, 2024
The app now actually makes it more difficult to access the Printful Dashboard. Where is the direct link button to go to the Printful web site? There is no access to ones templates as the app now opens at Shopify. It would be preferable to be able to go directly to one's templates rather than have to open a new product all the way through. Feel free to fix it rather than publish a one star review. (It is only one star because this does not need to be printed it just needs to be fixed and you all brought it here at the feedback offer) Printful is the best print on demand company on the planet as far as i am concerned and this fix would be nice.
Hi there, thank you for your valuable feedback! To address your concern, you can access your Printful dashboard directly by typing the URL into your browser https://www.printful.com/dashboard/default Also, if you have any new feature recommendations or suggestions for Printful and Shopify integration, you can submit them through our feature request page https://www.printful.com/feature-request This will help us to better track and organize all new requests and ensure that they're properly addressed!
March 28, 2024
I've been trying to add products to Shopify for hours but it keeps redirecting me to the first page to go over the process over and over again I think you guys need to fix your site
Hi there, thank you for your review! We're sorry to hear that you're having trouble adding products to your store. To better assist you and address this issue effectively, please reach out to us via email at [email protected]. Kindly provide us with your account details and any relevant information regarding the steps you've taken so far. We'll be happy to look into this and help you resolve this!