Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.7
feedback
7,240
chart
#100
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Dec. 4, 2019
Printful is the print-on-demand company we use the most. They are a great company but their customer service needs some improvement. I spent HOURs trying to find out the size of the inside label of the shirts they provide. The size (which they say is 3x3 inches) refers to the whole label, not the logo that you put in their pre-made label. There's no specific size for the logo size and it's not provided ANYWHERE, including the templates and size guides for the shirts. I've contacted customer support numerous times and no one can seem to help with such a seemingly easy task... *facepalm*
Thank you for your review, we appreciate your feedback on your experience! I'm sorry to hear that there was a miscommunication between you and our support team, but wanted to also assure you that our sole goal is to assist you and provide the best possible customer support. The logo area in the inside label is 3x1.13 inches for shirts and 2.5x0.94 inches for sweatshirts. If you have any additional feedback, as well as an questions or concerns, be sure to reach out to [email protected], we would love to hear from you! - Vita
Nov. 28, 2019
I like the app alright for functionality but the cost of the items and shipping do not leave much room for profit unless you do high markup. There is also not much to design your own things within the app.
Hi, thank you very much for your review, we appreciate hearing from you! We realize that the prices we offer might seem higher for some users, however, we consider them fair taking into account that they include print and fulfillment, and help us cover various features in our platform (such as the mockup generator and the free integrations). We regularly review the product, shipping, and other pricing to see whether any of them can be lowered and the prices are reduced when possible. We are still growing and looking for ways how to improve our services and product catalog, so, hopefully, we are able to add more exciting products to provide a broader selection with a wider price range to our users. As for designing products, you can use our text and clipart generators as well as our sample files, or you can add your own designs, or make a combination of your designs and our offered text/clipart options to create a unique design. We are working on more updates to our generator to make it even more user-friendly to design products in. In case there's anything else you'd like to share about your experience with Printful or if there's anything we can help with, be sure to let us know at [email protected]! - Zana
Nov. 7, 2019
While I enjoy using Printful for most of the apparel on my website and love that they keep adding more. One thing that is a huge red flag is the lack of great customer service. Anytime I "chat" with a rep; they're always very rude and not enthused about helping the customer solve an issue. I'm leaving this review after a one year observation because I'm not the one who goes around writing reviews for every issue but I felt like this review was needed. Work on your customer service because it sucks.
Hi, thank you for your review! We really appreciate hearing from you and I'm very sorry to hear about your experience with our customer support team! It is definitely important to us that you receive high-quality and polite service when contacting us, so we will definitely review your interactions with our team members to see how the communication can be improved moving forward. I will follow-up with you via email regarding your experience with our team and I hope we can improve your experience with us! - Zana
Oct. 29, 2019
Very basic. A lot of arbitrary restrictions when it comes to variants. Working with prints and can only create size variants. 2 prints of the same size cannot variate for a single product, which is very restrictive. Got a print that comes in slight color variations? Out of luck. Cannot variate products based on medium. Same print as wrapped canvas or poster, cannot be variants. Can only variate by color.
Hi, thank you for your review! When adding products from Printful to Shopify, it won't be possible to add multiple designs which would create multiple variants based on the selected size/color combinations and the designs you've uploaded. Instead, only one design per product can be used. You can consider a more manual approach in adding more variants to your products if you want to offer different designs. This means that you would have to add additional variants to the listing in your Shopify admin -> go to Printful -> Stores -> Sync -> Refresh data, click on Not synced -> Edit and the new variants you have added to your listing should show as having a "Choose product" option, click on that and you'll be able to choose any item from our catalog and add any of your designs. Each new variant will have to be synced (created) manually like so. It is generally suggested to create separate products for each design/item you want to offer in your store to avoid incorrectly synced variants, but this approach definitely works. Thank you for your feedback on this matter! Hopefully, we're able to improve this process as we move along and make further improvements to our platform. If there's anything we can help with or if you have any other suggestions, surely reach out to us at [email protected]. We like hearing from you! - Zana
Oct. 6, 2020
App works great... The only limits that are set are on the Shopify side. I have a large store to fill and apparently on my Shopify plan they throttle you down, especially when pushing a lot of variants. If I get on a roll it will allow me to create about 100 products, which amounts to about 300 variants as well, before it stops me. Apparently there is an algorithm called the leaky bucket. When the "bucket" fills up with enough products and variants, it won't take anymore. It SLOWLY trickles out the products until there is room for more. If you don't wait long enough, it will fill up quickly. If you wait about a full day, it will be completely empty. UPDATE 10/6/20 - I down graded my review to a 3 star review...The wait time have become a serious issue. When COVID hit I had to spend every day trying to convince customers to patiently wait because orders were so backed up. It took up to a month and half to get a shirt printed and out. They eventually got it sorted out in about the end of August. Now, I am right back to the same situation. Long waits, products out of stock, and complaining customers. Some of my orders are approaching 1 month. Printful only counts business days, I guess to make the charts look better, but the rest of the world just counts days. Be prepared for long wait times and complaining customers.
Thank you for sharing your review- we truly appreciate it! We are very sorry to see some of your orders have taken longer to be fulfilled. We have contacted our fulfillment team to make sure these orders go out as soon as possible! The fulfillment times are based on average estimates in business days, since these are estimates we cannot promise hard deadlines and sometimes orders can take a bit longer. Please reach out directly if you have any concerns about your order fulfillment times and we'll do our best to help you out and find the best solution! If you have any further questions or anything else, please let us know at [email protected]! -Lauma
Sept. 29, 2019
noice, very flexible designs any many choices but, it lacks of diversity for bigger sizes, i hope they do in the futures
Thank you for your review, we appreciate hearing from you! We are always looking into adding more new products and sizes to our offer, which is why we truly appreciate your feedback on this! If you have any specific model and size suggestions, I invite you to add them to our feature requests here: https://www.printful.com/feature-request for a community vote. Feel free to also send an email our way to [email protected], if you have any additional suggestions or questions, we'd love to hear from you! :) - Vita
June 22, 2019
Submitting this review to get rid of the pop-up. But the apps good too.................................
Thank you for your review, we appreciate your feedback! If you have any suggestions or questions for us, be sure to reach out at [email protected], we'd love to hear from you! :) - Vita
May 31, 2019
Printful is a great Print on Demand company. I've ordered samples and can say that the quality is quite nice. No chemical odor, packaged individually and shipped in a timely manner. The reason I gave it a 3 stars is that the delivery package looked like the products were shoved in a small delivery bag, so when I received it, it did not look appealing. Also, since I'm based in Canada and my customers likely will come from Canada to start, the customs/duties is likely going to make a negative impact.
Thank you for your review, we appreciate hearing from you! As you mention some concerns with the quality of the shipment you received, I will be reaching out to you shorty via email for some additional details on these concerns. I also wanted to let you know that we appreciate your feedback on the customs duties that will be applied to shipments which are shipped over to Canada, as this helps us improve our shipping system and the shipping methods we offer. I hope that we can improve your experience with us and look forward to our ongoing collaboration! :) - Vita
Feb. 13, 2019
I've been using them for small batches for months now, with mostly good results, but a few hitches. In terms of apps, this is probably the better ones on the market currently, with some great resources and a decent selection of products and printable areas. I'm mostly happy with the results of my DTG prints, and have moved to testing their other services. One major issue that I would love to see addressed is the fairly arbitrary method of dragging and dropping artwork onto a sample product image in order to set the printing placement. If you are doing prints in varying colors (say a black logo on white shirt as well as white logo on black shirt), you will have to create two entirely different entries. Because the drag and drop method is small, vague, and has snapping on edges, AND this is placed above a placeholder mockup image (which differs between all products - even amongst t-shirts), placement of artwork is largely a guessing game and requires some test ordering to get right, and has a large margin of error when trying to make variants of the exact same design. In terms of customer service, I've had mixed results. When one shirt arrived blurry, I had apprehension over the fact that customer returns and refunds are determined by photos; when I sent pictures of the blurry shirt, it only looked like a blurry photo and customer service admitted that their initial determination was that it was totally fine. But after showing to them the differences in quality between shirts in the same order, they refunded the amount and I was very pleased with the whole exchange. Soon after, however, I had a large order get put on hold. If your order is through their app and not pushed from Shopify, you will not receive an email notification about the status; you will need to check on these orders manually by going to their site. If the order is still pending, the app allows you to modify an order, and I attempted to use this feature to remove the item which was holding up the order, as well as pay for expedited shipping to compensate. The change was saved in the app but never appeared, and so the next day I messaged customer service to confirm it went through. Over the next 3 days, I had messages and emails from 3 different customer service reps, none of whom answered or even seemed to read my inquiry (2 of them merely copy and pasted the initial automated hold message from the app and nothing more). At the end of it I entirely gave up on expediting, as every interaction with a customer service rep has caused me another day in delays for the hundreds of dollars in product I ordered. I can understand the order change being lost at first, but it's very disappointing to have to deal with multiple reps and not have a single one of them address my actual questions - and that's the kind of issue that might make it or break it for any merchants looking for a solid and reliable relationship with their manufacturer.
Hi! Thank you for your review, we highly appreciate it! Thanks for elaborating on your experience with the drag&drop method! If the print file that you are uploading to the products isn't in the respective dimensions for the specific print area, the placement of the design may differ on the variants since you would have to set the design manually each time. We suggest creating the print file in an image editing program, add your design to it and you can then upload the file to your products. The design will have the same placement because it's already set in the file. Our print file templates can be used for creating these files (find them by going to the Products & Pricing page -> choose a category -> choose a product and go to its page -> scroll down to Print file guidelines). Regarding your experience with our support team, our agents will certainly try to provide accurate information relating to your situation and any questions. We want to make sure that information regarding holds is available to our user and they can make the necessary adjustments to their orders. However, our team should certainly respond to any other questions you may have. Since we don't require to have the product shipped back to us in order to review any concerns about the quality, a problem report with photos would be required for us to further investigate the order. Sometimes it may be difficult to represent a concern via photo and this is why we may ask for additional photos so that it is easier for our team to understand what may have happened with the product and help resolve the situation. We are working on improving our customer support as well as other processes in Printful regularly and user feedback is important in these matters. We love to hear about how users like our interface and services as it helps us see what and how we can still improve to make Printful even better. Thanks again! In case you have any suggestions or feedback, surely contact us at [email protected]!
Jan. 16, 2019
SHIPPING, SHIPPING, SHIPPING! I use different companies for different things I want my designs printed on. I am currently in BETA testing mode with Printful as my Print-on-demand service for my designs. I need shipping to be EASY, not complicated. I also need it accurately calculated at NO EXTRA COST to me or to my customers. What my customers see during checkout should be the same as what I pay to Printful for shipping provided. If Shopify charges my customer $6.50, Printful should not charge me $6.51 or $6.49. It should charge me exactly what the customer was charged. I do not want to setup complicated weight based shipping groups. It doesn't work well and either causes me to OVERCHARGE or UNDERCHARGE my customers. My customers, mostly VETERANS, DEMAND and DESERVE accurate shipping rates when checking out. It shouldn't be complicated for the software either in Printful or Shopify to know the shipping location and decide to use Shopify's shipping rates or Printful's. It's 2019, not 1998. When I joined the live chat to ask for assistance, they tried to UPSELL me to fix the problem. This means it's possibly an issue they know about and refuse to fix as it's profitable to not fix it. From the MUGS and PHONE CASES I've tested thus far: Print quality has been GREAT! Goods delivered on time as estimated on their website. Packaging is good. Only 3 stars as shipping can help grow or kill a business.
Hi! Thank you for your review! It's certainly appreciated! Thank you for providing your feedback on the shipping options and we're happy to know that your experience with the print quality has been positive! Regarding shipping, when setting up the integrations, we add as much functionality as we possibly can while taking into account the limitations of the integration. Different platforms might have different shipping setup options such as live rates and flat rates, and on some e-commerce platforms, the live rate shipping option may cost an additional fee. However, with enabling the live rates, your customers would be able to choose the shipping option they would like to have the order shipped and you would be charged the same amount. We definitely try to implement as many features as possible to make the app a comfortable experience for our users and feedback regarding the features we already have or you would like to see certainly helps us! In case there's anything else you'd like to share about your time with Printful, let us know at [email protected] anytime!
Nov. 15, 2018
They have a good service the only problem I have with them is their prices for their shirts are high . I wish that they would come down on some of their prices so I won't have to charge so much for my products.
Nov. 15, 2018
really don't understand the app. I mean I thought I did until my orders came in. the store keeps saying sync and i do that everytime, i became kinda annoyed
Nov. 2, 2018
It's a fun and rather easy to use. But there are options missing like linking similar products together that don't quite fit in the parameter of "variant" and having folders to organize the uploaded files.
Oct. 31, 2018
I Would love to have more options to EU and more Seasonal Items. Also more options voor designing on the app self. Further it is very great to work with!
Oct. 5, 2018
The app is easy to use, has great products and so far it has worked great. The only problem I had, is that I understood that Printful choose the quickest way to send the product to our customers, but in our case sending t-shirts to Southamerica the system chose Latvia instead of the states. This has make the delivery more than 2 weeks.
Sept. 19, 2018
Quality of product is good. Customer service is poor. They need to work on phone support. They don't have any really.
Aug. 6, 2018
products are good and integration with store is good. customer service is pretty bad. they don't give a crap about keeping customers happy. probably because they're the only reasonable option out there.
June 21, 2018
The app is user friendly and has an increasing selection. I ordered 3 samples on May 24 and received the T.Shirts on June 20th (19 business days later). The quality of the T.Shirts are good. The print has the screen print feel. The prints had a strong smell and required to be washed. After the wash there was no smell at all and were perfectly fine. The print on one of the smaller kids size T.Shirts I ordered did not have the complete print, one side had faded or was not printed correctly. Each T.Shirt has a tag with a logo/brand Anvil or American Apparel. Overall the T.Shirts are comfortable and when done correctly do look good.
June 2, 2018
they sync the products of your shopify store that nothing have to do with printful The way they manage the payments is so mess up They dont have international tracking The app should be more friendly and they have to make their process less complicated
May 24, 2018
Like many of the print on demand apps available the shipping options for EU / UK customers are prohibitively expensive to the point that it becomes unviable. Printful looked good because they have an EU print factory however you only realise afterwards that the product range and colours stocked are very limited - almost all products are U.S fulfilled. To give you an idea on shipping - I wanted to order a sample with 3 items (1 cap, 2 tshirts.)... Shipping = $26! Now try passing that kind of additional cost on to your UK customers! The other thing I did not like is that when adding the Printful app - it automatically imports *all* of your other products and syncs them - I'm assuming because they want you to republish the products using their app - seems very heavy handed. Every item in your shop currently will get imported and details of every order you process in the future (even for products not fulfilled by Printful) will be sent to Printful. Despite the above I give 3 stars because for sure the app and onboarding experience is polished.