Printify: Print on Demand
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Printify is truely unique. An Amazing business model, easy to use and the support staff are second to none. My experience has been nothing but a joy and I am excited about starting this new business. Without such excellent support I would have been floundering and strssed. Each query has been answered in record time and always a solution is given that works. Thanks Support you are a Merchants lifeline to not getting high blood pressure Michael Wyatt
Thank you for your incredibly kind words, Michael 🌟! We're thrilled to be a part of your new business journey, and it warms our hearts to hear about your positive experience. Our support team is dedicated to making your experience as smooth as possible, and we're here to assist whenever you need. If there's anything more we can do or if you have further questions, we're just a message away. Here's to your success and a stress-free business journey with Printify 😊🚀🎉!
Hale Dean demonstrated excellent customer service. Hale helped me with multiple issues and went above and beyond. Thank you so much!
Thank you for your kind words and for choosing us 🌟. We are happy to hear that you had a great experience with us. If you ever need assistance again, we're here for you 👏😊!
Printify integrates so nicely with Shopify. I love that I can post a product on my website and really don't need to do anything else. So many POD products. Really loving this company. They take a true interest in their customers and try to make the company better and better
We're delighted to hear that you're having a fantastic experience with Printify and its integration with Shopify 🌟! It's wonderful to know that showcasing products on your website has been a seamless process. Our wide range of Print-on-Demand products is designed to cater to your needs. We greatly value your support and are committed to continuously improving and enhancing the overall experience for our customers. Thank you for your kind words and for being part of the Printify community 🚀!
probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again. So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November. When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer. Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor" All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A. UPDATE We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system. This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer. Save yourself the trouble and use someone else.
We sincerely apologize for the experience you've had, and this is certainly not the level of service we aim to provide to our customers 😔. We take your concerns seriously and will thoroughly investigate this matter. Our team will reach out to you directly to find a resolution that you are satisfied with 🙏!. Regarding the tracking information, we understand your frustration, and we'd like to clarify that sometimes couriers miss the initial tracking scan, which can lead to a delay in the tracking information being updated. Although the package still reaches its destination, this human error can result in tracking discrepancies. However, please rest assured that this is not an excuse but rather an explanation, and we are committed to being fully accountable for such situations. In cases where tracking issues persist, we always offer our merchants full refunds or free replacements to ensure their satisfaction. As our platform is growing faster than expected, we genuinely appreciate your patience, and we understand the challenges you've faced due to the influx of support requests. To address this, we've expanded our support teams to regain our usual speed. Thank you for your understanding, We value your feedback and will work diligently to ensure your future experiences with us are exceptional 😊!
AVOID THESE PEOPLE, THEY TOOK MY MONEY FROM MY PAYONEER ACCOUNT AFTER NOT FULFILING THE ORDER. THEY SAID I CANT GET MY MONEY BACK, WITHOUT NOT INFORMING ME PRIOR. THIS IS THE HIGHEST SCAM IN THE HISTORY OF ALL SCAM. I WANT MY MONEY BACK PRINTIFY OR I WILL KEEP TELLING PEOPLE OF HOW YOU TOOK MY MONEY AND YET CANCELED MY ORDER.
We're very sorry to hear about the issue you've faced. At Printify, we always aim to provide our users with the best experience they deserve. This situation is indeed unusual, as we do not charge funds and refuse to fulfill orders without proper communication. In such situations, our standard practice is to promptly refund the merchant in cases where fulfillment isn't feasible. To investigate and resolve this as quickly as possible, kindly provide some details to locate your Printify account. Please fill out this form and submit it, and we will get in touch with you as soon as possible. [copy this LINK- https://printify.typeform.com/to/Pua3qgMA] Your feedback is invaluable to us, and we are committed to rectifying this situation to your satisfaction. If you have any further concerns or questions, please don't hesitate to let us know. We're here to assist you at every step.
We placed a sample order to see the quality of the product. The hoodie printing was off and the garment looked wet from the shoulders down as it was a different color where the logo was printed. When we reached out to Printify we had no response for several days, save for auto-emails that think they've found the solution and attempt to give you the brush off so there is no need for human assistance. After one week and multiple messages the issue was finally resolved. This response time is unacceptable given today's 24-7 shopping environment. We weren't expecting immediate resolution, however had this been a customer's order and the customer reaches out to you, and you reach out to the third-party provider about the fourth-party product... it's you who looks like the idiot because you can't give basic answers re: their order. That is not a risk we're willing to take as we insist on quality customer service. As such, yes, we uninstalled this app after our one and only issue with its customer service. If this was a one-off experience (however their service rep confirmed they're bogged down and can't handle the correspondence volume) we might've stuck around. Our parent company, who has other Shopify stores, immediately uninstalled Printify, unwilling to jeopardize their respective customer service experiences.
We deeply regret the experience you've had, and we sincerely apologize for the inconvenience 😔. This does not reflect the level of service we aim to provide our valued customers. We acknowledge that there have been delays in our support responses, primarily due to the unexpected rapid growth of our user base, resulting in a higher volume of support requests. However, we've taken immediate action to address this issue. We've increased our support team by adding more specialists and are actively training an additional team to help us regain our usual response speed. We anticipate returning to our standard level of service very soon. Your feedback is invaluable to us, and we are committed to learning from our mistakes and enhancing our services to better serve our customers. We will reach out to you promptly to see if we can assist with any ongoing issues 🤝. We genuinely hope you'll consider giving us another opportunity to demonstrate our customer-focused approach and provide the exceptional service our merchants deserve. Your satisfaction is our priority, and we're determined to make things right for you 😊.
This platform is wonderful. Their customer service is excellent. Products, mockups are great. It's easy to design and my customers love their products. Today Lola Robson helped me to resolve my questions, She reviewed my shipping settings, explained with detail my options and gave screenshots of my settings for me to save for future reference. :)
Thank you so much for your fantastic review 🌟! We're thrilled to hear that you're enjoying our platform and that our customer service has met your expectations. It's great to know that Lola was able to assist you efficiently and provide you with clear guidance. We're dedicated to providing top-notch products and a seamless design experience. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help- all the best 🚀!
I have used this company for months now. Their customer service is amazing. Setting up my online store. I forgot to check a box. They walked me through it. Till we figured it out. I have not had any issues with orders, shipment, or communication. Designing is fairly easy. I am not computer savvy at all and I can do it. I love this site. They are all I use.
Thank you for sharing your experience with us 🌟! We're thrilled to hear that you've been using Printify successfully for months and that our customer service has been amazing. It's fantastic to know that our team was able to assist you when you encountered an issue during the setup process. Your smooth experience with orders, shipments, and communication is important to us. We're delighted that you find designing easy without a mockup generator 😊. Your support means the world to us, and we're here whenever you need us. Keep up the great work and we wish you continued success 🚀👍!
Great costumer service, No problems for now, except of late one delivery (not passed expire term but was very long). 0Great quality stuff, just prices without pro plan could be lower to match competition.
We're thrilled to hear that you've had a great experience with our customer service 😊! We appreciate your feedback, and we'll certainly take your comments about delivery times and pricing into consideration as we continue to improve our service. If you have any more feedback or questions, please feel free to reach out. We're here to help 🌟!
I wish I could give this 5 stars. I wanted to so bad. I feel like it could be a really good product. The problem is, it doesn't do anything it advertises from what I can tell. I tried listing a shirt with a few variants and for whatever reason, it will not display any stock available. I've checked the settings multiple times in the app and it still doesn't work. I've been on hold waiting for a support agent to answer chat for over 2 HOURS! and no response. Unfortunately, any email to support has also gone unanswered. I'm looking for another app, and I'd suggest you do as well.
We're truly sorry for the inconvenience you've faced 😔. We understand your frustration and want to assure you that we're currently experiencing a significant influx of support requests. We're working diligently to assist each customer promptly. Your feedback is valuable, and we'll get in touch with you to help resolve the issues you've encountered. Thank you for your patience 🙏👍
Printify does not allow sellers to leave a rating and a review of the products on their platform. I wasted money sampling Printify tshirts, only to find that each was of very poor quality. It would have saved time and money if there were reviews of products in their catalog, but per their tech support: "Unfortunately, we do not offer the option to leave a review for the products in our Catalog". I don't recommend Printify - at the moment their t-shirt product quality is just not good, and there is no way to see ratings or reviews of the other products in their catalog, so I have to assume they are also poor quality and a waste of money and time.
We sincerely apologize for the disappointment you've experienced with the products received 😔. Providing high-quality products and ensuring customer satisfaction are of utmost importance to us. We're actively working on enhancing our feedback process for products, which we believe will lead to a better experience for our users in the future. 🚀 In the meantime, we'd like to make this right for you. Please don't hesitate to reach out to our Merchant Support team with some photos of the affected items. We will promptly investigate the issue with the relevant teams and print provider. You can choose either a refund or a replacement for the affected items based on your preference. Rest assured, we're committed to resolving this matter promptly and ensuring your satisfaction. We'll be reaching out to you shortly to assist further 🤝.
really bad, does NOT work photos and edits do not sync over very disappointing set up new product and advertised and then Printify said they could not provide
We're truly sorry for the inconvenience you've encountered 😔. This isn't the experience we aim to provide to our valuable customers. We'll be reaching out to you shortly to resolve this issue promptly. Thank you for bringing this to our attention 🤝.
Kali Davison was great! professional and knowledgeable. He helped me sorting it out my shipping rates to Canada. Thanks Kali
Thank you for your kind words! We're thrilled to hear that Kali was able to assist you effectively with your inquiry. If you have any more questions or need assistance in the future, don't hesitate to reach out, we are here for you. All the best! 👏🌟
We've been working with Printify for a couple of years, and they have always treated us and our customers well. Our five-star reviews are also a testament to the fact that our customers love the quality of the goods and the on-time delivery. Thanks, Printify!
Thank you for being a loyal Printify customer! We're delighted to have been part of your journey for the past couple of years, and we're thrilled that you and your customers have had a positive experience with our products and services. Your five-star reviews mean the world to us, and we'll continue working hard to ensure top-notch quality and on-time delivery for your business. We truly appreciate your trust and support. If you ever need anything, don't hesitate to reach out. All the best! 😊🛍️
Hi I've been getting messages on my Shopify store saying that Printify is no longer supported, and that the developer needs to update the app to keep it running and working properly. When Can Printify update the app?
We apologize for the inconvenience you're facing with the Printify app on Shopify. Our team is currently investigating the issue and will reach out to you soon to provide further assistance. Thank you for your understanding and patience.
Constantly having problems. First Printify changed in such a way that color swatches disappeared- it took my team almost a week to fix, with Printify unable to identify the problem. Now out of the blue when you try to save just the description to Shopify, Printify is overwriting everything, titles, mockups, etc. Their constant issues are causing us 100’s of hours of repeated work, and resulting in delays in opening our store - thus causing their print providers to lose sales. We may have to put in 100’s more hours and more away from printify. They don’t do the printing, only provide an interface- and if they can’t reliably offer that, then they have nothing!
We apologize for the difficulties you have been experiencing. 😔 Our team takes these matters seriously, and we assure you that we will reach out to you as soon as possible to understand and resolve the issues you have encountered. Your feedback is valuable to us, and we are committed to providing a reliable and efficient platform. We appreciate your patience and willingness to work through these challenges with us. Our team will do everything possible to resolve this matter and provide you with the support you need. Thank you for your understanding, and we look forward to assisting you in resolving these issues.
Great customer service! Hank was extremely helpful, patient, and kind and provided excellent service. He waited with me until we had a resolution to my issue. I am very happy!!
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Hank provided you with excellent customer service and was able to resolve your issue. We'll be sure to pass on your kind words to him. Thank you for choosing Printify!
Good Customer service. London was very helpful. The app is easy to use and the pricing is good. This is a good platform for print-on-demand t-shirts. For My hoodies, I need more quality control. I started using another platform because the designs were fading quickly after washing. I liked that you could add different colors to your designs on dark vs. white shirts. I would like to have a link once I publish a design to go directly to Shopify to edit my template. Also, there needs to be a way to offer different variants of designs on the same color shirt to reduce having too many products on the website.
Thank you for your feedback and positive comments about our customer service and pricing. We apologize for any inconvenience you experienced with the quality of the hoodies and we appreciate your feedback on this matter. We are always looking for ways to improve our products and services, and we will certainly take your feedback into consideration. We also appreciate your feedback regarding the ability to edit your template on Shopify and offering different variants of designs on the same color shirt. We will take note of these suggestions as we work to improve our platform. Thank you for choosing our platform and we hope to continue serving you in the future.
Thank you! Fast and always perfect. Had an error and they fixed it promptly and resent out another item.
Thank you for leaving such a positive review! We're thrilled to hear that you've had a great experience with our customer support team. We take pride in our customer service and it's great to hear that we succeeded in your case. Thank you for choosing Printify, and we look forward to continuing to support your business. Wishing you all the best!
Definitely would recommend this is a great service. Works properly and fast. No issues at all. Thanks
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you found our service to be reliable, efficient, and issue-free. We appreciate your recommendation and hope to continue providing you with the same level of service and quality products in the future. Thank you for choosing Printify!
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