Printify: Print on Demand

May 8, 2024

Good quality productions, greatly misleading "lead times" and poor customer service. They have a product that I source (a blanket) and they advertise an "average production time" of 1.4 days and 2-5 business days for shipping. I based our Mothers Day sale off of what they advertise.... suddenly that 1.4 days production time turned to 11 or 12 days after my orders were placed. They even had the nerve to say "it's just an average, not a guarantee". Averages don't sway by 10x. No offer to help at all. I asked for a partial refund (since I'm going to need to refund my customers) and they declined to even offer that. Bad customer service from an apparently unreliable company who admittedly provides good quality products.

March 1, 2024

I don't think anybody see my store??? How do I get seen in the marketplace? How do I get my Printify store seen by Printify customers? I am following all the steps, doing all the things, but it seems like my store is invisible? I really don't know what's wrong here. I like it though. I just don't know if it's worth the time you give it. So far so good with setting up the personal e-store that Printify offers - you get your own shop without having to do Etsy or host your own site. That sound great! Right? Well no so far, wrong. It's sad it's depressing to go work all day for nothing. Like a toxic relationship. I'm doing the work with zero profit or reward. I'm literally a starving artist. Don't listen to the youtubers who say you'll make money here and off you go! They say copy, steal you don't need any talent or skills. Passive income flow. I am not passive. I am actively working here. And I HAVE talent and skills. I have been an artist for 30 years and a digital artist, graphic designer for 25. I call bullogna. It's discouraging to be a part of Printify right now. Who knows. Maybe it wasn't all for nothing. Maybe someday somebody will buy a cup. Maybe it will pick up at some point, but my God. So far all my time and effort, and it's a LOT, seems like a big ol' waste of time. I don't know how to get seen here. Seriously. I literally have had Zero traffic within the market working hard everyday. Not one person. It's been up a week or two and not one person has even seen my store. Not one visit or window shopper. I get competition. There's so much competition on Etsy with stolen art and low level mediocrity designs selling waaaaaay over the designs and products of some really amazing talents. I'm over Etsy. I had high hopes for Printify but I'm losing that hope. I should at least be getting lookie-loos but NOPE. Is there a secret code or button to get seen in the printify market? I am not sure how or what or why? The WHOLE idea for going through the trouble of setting up the store front inside the Printify marketplace... was to get Printify customers to see the store front in the Printify marketplace! But it hasn't happened at all. Zero view. No customers. No money. Zilch. Nada. So far a fruitless effort. It's supposed to be a free thing but of course they offer tiers. Is it...pay to be in the premium club or hahaha you get nothin? I really do not know. Free shop? Printify Marketplace footprint? Well sure. You get that and a bunch of crickets. There's always a catch. The site and app are great! Great concept great idea, anyway. I really DO like Printify! But, not too much faith in their free plan. Tell me what to do if there IS anything I can do, please? I mean, short of paying to get in the club. I already know that more money means more attention, but I'm an old 20th century scrappy city kid who likes to earn my seat and prove my worth. I will change my review if I ever get any actual help or traffic. Peace.

Feb. 15, 2024

They charged me double every month since last may. They had access to 2 cards and used them both. When I noticed it they sent me some lame excuse. Then they sent another excuse that didnt fly either. Then they said i had 2 accounts. Why do you need 2 accounts ? That was bull too. I had 2 but I didnt add it, they screwed that up but still refused to rectify it. I kept at them then they just cut my account off. Of course right after they took the payment out. Ive never dealt with such blatant fraud. Dont do it, its a nightmare. Internet crime syndicate. Their mockup partners are no better. That cost 9 months work and 300+ product. Like getting things off the ground isnt hard enough in this biz. I doubt you need the added headaches

Feb. 12, 2024

C'est ma toute première expérience avec vous. J'espère que ça va marcher.

Jan. 27, 2024

The quality of printing was really poor. fuzzy and unclear one of the sweatshirts looked had been used as it had some pilling.

Jan. 17, 2024

changing profiles, emails, and creating for beginners is very unintuitive. Customer service is very weak

Nov. 19, 2023

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.

July 13, 2023

Shopify is showing that the Printify app is unsupported. I am surprised and disappointed as well. i was not expecting this.

Feb. 10, 2023

just started using it for my drop shipping shirts, it is easy, but there is always a problem. my shirts never come out right, and the white shirts that i designed and got made from them ended up being dirty, and yellow. i dont recommended using for shirts but for others yes.

April 6, 2023

After 2,5 months of many messages and false promises in the end regarding the shipment process, NOTHING changed and big radio silence.. so disappointing :-( === shipping time within Europe is ridiculously long and makes it impossible to sell within your own country. If you complain about this, you hear nothing back. I unfortunately have to switch to Printfull. 5 working days delivery time versus 15 days. Lower quality, but Printify's environmentally damaging shipping method and the shipping time involved is just not explainable. Just started and already can refund customers because it takes too long. If jumpers are not accepted by the customer after more than 15 days, they disappear, as does my money. The 2 stars rate is because the app itself works very well and the printers do a good job. Too bad Printify doesn't seem to want to dive into the shipping method. For US I will keep Printify, but the Premium to have multiple shops I am cancelling.And please Printify don't say hereunder you will look into it, because I know I don't hear anything back. Please change your shipment method within Europa, faster delivery would be beneficiant for both sellers and your company.

April 5, 2023

Unfortunately - I have to modify my review again. After complaining I really had a nice contact with the customer service. It looked ( I was told) the shipping method had been changed and would only take about 3 days. But those were only words... shipments from Germany are still done in the less eco friendly way you can imagine - by plane (< 200 km drive) by the French Poste (package from Germany => Holland).. time consuming. Customer Service told me 21th March to come back to me a.s.a.p... it's now 5th April. So far for close monitoring...Also the packages are not offered at the door of the customer, in stead they go straight to a service point, while the system displays it has been offered at the door. 100% NOT true... because of my doubts I ran a test with a package to my sister... The worst is - the buyer doesn't receive any notification where the package has been delivered!!! If you complain on the chat the answer is: please contact the local post office service point, but which one is a miracle??? Next week one of my sweaters will be in a national television show with over 1 million viewers - I worked really hard to realize that.. I hope to make a lot of sales, but where possible (depending on the ordered colors) it will probably be better to re direct to Printful. Unbelievable Printify doesn't see this! So frustrating...The quality of the app , the sweaters and the prints is great, but the shipment process spoils everything. ====== I wanted to update my previous review and sincerely give a 5 star rating for the way Printify (especially Ariel) handled my complaint. In just a few weeks the shipment proces. In just a few weeks, the shipping method was changed to a more environmentally conscious and faster process. Thank you Printify and thank you Ariel! By the way, I do hope that this fine trend will spread to all European providers that deliver within the EU.... ====== I am situated in the Netherlands. The closest printer is in Germany - a max. 3 hours car drive. I truly love the Printify app, but it seems they are responsible for the transport process. If you order directly at the printer they use a (road) transport service with delivers within 1-2 days within the Netherlands (2 small road trips). However, the orders placed by Printify follow this route: - a road trip from the German printer to a French airport - a flight from France to the Netherlands - a drive from the airport to a distribution center - a drive from the distribution center to the end user The whole point of choosing a local printer is to save: time, money and the environment. Now 1 simple sweater delivery takes up to 15 days (above the production time), an augmented CO2 emission and most probably it won't be very cheap. I only started to work with the app, but selling within my own country (the Netherlands) seems impossible this way.

Dec. 28, 2022

Irritating. Made sales with store. Only paid for shipping but never received payments from orders. 1 Day shopify says my payment is pending, next day it's not even on the system. Help.

Dec. 26, 2022

Regular interrupts by popup seeking feedback on how they are doing. Here's the answer: too many interruptions looking to know how you're doing. Bait and switch on shipping policies doesn't help either.

Nov. 14, 2022

I'm using two POD providers on my website, And omg, how much I hate Printify... If not for good products that the other POD service just doesn't have, I would just delete this app, forget it as a nightmare and never look back. The biggest thing that makes my experience so horrible and forces me to waste hundreds of hours of time on absolutely unnecessary monkey job is Printify's inability to sync product updates made through Shopify back to their platform. So you can't make bulk updates to your products through Shopify's awesome UX, but forced to go to Printify and manually republish all your products one by one through a crappy dashboard and then spend HOURS on cleaning the updated products on Shopify to remove all the mess Printify created after republishing. Just some examples: it keeps reordering updated products in the collection, removing the brand name from "Vendor" field and plugging its own name there, and competely f up product variants order. For example, if you sell phone cases, each with 33 phone variants, then each time you update your price, be prepared to find your variants just randomly mixed together. If you have a dozen phone cases, you will spend 1-2 hours doing an absolutely unnecessary dumb monkey job just to fix the mess. And if you have 100... well, good luck. Why is it so hard to make the app sync data from Shopify, whenever I update the product there? The other POD service does this absolutely seamlessly. I just absolutely hate it. Once the other service adds the products I need, I'm out.

Oct. 16, 2022

It is a great App if you don’t mind having to contact Tech support for anything. It will take days to get back to you and even then the “tech team is still working on it” so try this…or this…or this….or this…. I have had emailed about 15 times, get a different person every time and each tries to have me trouble shoot something else…theme..product..uninstall reinstall…and on and on and on. I used to make a lot of money with Printify but they are becomeing unrelieable.

Jan. 24, 2022

I have been using Printify for about 3 years now. Usually it is pretty good but when you have problems with the vendors printify is not supportive. I have had several coffee mugs and ceramic ornaments arrive broken due to poor packaging. I have had notebooks arrives water damaged because of poor packaging. Clothing will very poor quality printing. Hats with poor quality embroidery. And orders that take a month to get to the customer. When I go through the complaint process with in Shopify my request has almost always been turned down. They make the complaint process very difficult. They ask for a ridiculous amount of photos. And then they always come up with some reason to turn down my complaint. So I end up replacing my customers item out of my own pocket - almost every time. I would recommend people to try Printful or Printed Mint instead.

Dec. 21, 2021

Stay away from Printify if you care about your customers. Example: order for sweatshirt placed over a week ago to Monster through the Printify app, which shows (and continues to show) no delays at Monster - when I inquired about when this order would ship, they canceled it rather than reply. Printify support was no help - they refused to try to put any pressure on Monster and declined to let me speak to a manager.

Dec. 19, 2021

I used this app to create printed T-shirts. But 4 of 4 test orders came with problems. 3 with print defects, 1 absolutely wrong item. The only positive thing, that they reprint all of them for free and almost with no questions.

Nov. 6, 2021

Printify offers an easy to use platform and a range of print on demand companies to select from and I have enjoyed creating on the site... However...they cannot guarantee products will arrive to the customer which is a big problem. I have recently had one customer wait three months for a product and still yet to receive it. There were no shipping updates on the website that indicated any delivery issues and the only solution was to offer a resend still with no guarantees or alternatively a refund. Obviously my customer will not shop with me anymore. I understand COVID plays havoc with logistics, but other print on demand companies are navigating this situation better. I would suggest Printify focus on making sure their partner's supply chain is working from beginning to end before offering the service instead of passing blame to the delivery company.

July 30, 2021

As far as the Products and Pricing Printify is one of the best POD's around. But as far as their Support Staff for getting assistance with questions and or trouble shooting there support team is useless. The majority of them don't even now how their own app works, and for the most part all you get sent is "Scripted" responses or "Help Articles". They are actually useless for the most part and a waste of your valuable time! They are real quick to point the fingers at other platforms for the issues including shipping delays, they point the finger at the print provider or UPS and or USPS instead of doing the research on their end and find the cause and most important a resolution. So the two star rating is for the Support Department, If I could rate the product and pricing it would be a Five Star Rating. So in conclusion it is in my opinion, the effort and the standards the company puts forward on products, printing and pricing, the same standards should apply to the Customer Support Department, it needs allot of work, training and restructuring.