Printify: Print on Demand
Create and Sell Custom Products, We Handle the Rest.
Rating
4.7
feedback
3,354
chart
#501
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May 29, 2019
The interface is great and setting up products is a piece of cake. I really wanted to be able to use this for all our custom clothing. However, it doesn't adjust when distributors' items are out of stock, so that forces you to refund a customer order if out of stock. That comes off as really unprofessional and made my business look bad, not to mention losing a sale. While customer service was very responsive, they had no fix for this issue. Edit - I'm taking this review from 3 stars to 2. This company has the strangest way of dealing with mediocre reviews. I told them precisely what the issue is (inability to predict when an item is out of stock), they told me they had no fix for the issue, I told them I wouldn't be able to use Printify anymore. They THEN sent an email asking me to remove my review or change it to a higher rating because "I believe I have covered every area of concern you had." They in no way addressed my concern other than saying they can't do anything about it. I'm very surprised they asked me to remove a review when the underlying issue still exists! Here is the customer service response to the out-of-stock issue: "You mentioned that you would like us to incorporate a system that automatically accounts for out of stock items and/or variants. I completely agree that that would be ideal. When it comes to items that are out of stock, we only find out when our print providers notify us. We have been in discussions with them lately trying to work out an effective system to notify our merchants when these issues occur. This is an issue we have been addressing and I can assure you that we are woking on an acceptable solution. For now, our policy concerning out of stock items is as follows... For temporary out of stock issues, no notice will be sent out. We expect these issues to be dealt with quickly and will be only a minor inconvenience. For out of stock matters that will be more lengthy, we will send out an email to all our merchants notifying you of the issue so you can make the necessary adjustments to your account. I totally understand that in some cases this can lead to some inconveniences. I would like to assure you that we are committed to finding a solution. Your patience and understanding are appreciated."
March 14, 2019
Right now I am not very happy with them but every day they ask for a review I figured I would finally leave one. We have 10-20 shirt designs we wanted to upload. We chose the person who was not the most expensive as we just assumed it would be okay. We get the first shirt in and it is great. I have people buy shirts and they come in terrible. Cracking paint and a giant square around the artwork a different color than the shirt. I tell Printify about it and they do actually refund and reprint the shirts. That is fine but then it keeps happening. They then recommend to just switch to a different supplier thats more money for possibly better results. Would it not be intuitive to put maybe a better best category? I assumed the cost was for the speediness of the delivery not the actual quality would be bad. I am trying a new supplier right now but I think they should be far more clear about the quality control. They told me many are very happy with that supplier but I am wondering how when the quality was so bad on some of them. They give you this information of the suppliers like they use a "DIGITEX 4000 Top of the line printer" and then another one uses a completely different printer. Am I supposed to know which one of these mean I will get a good quality job? I hope they add that element then it would easily go up to 5 stars.
Hi! Thanks for your feedback! As you wrote, any misprints are reprinted or refunded. Moreover, we are currently investigating how to inform merchants better about expected print quality for each supplier. It's not a secret that the same product fulfillment prices differ for different suppliers because each supplier uses different printers or organizes work differently. We want to give freedom for merchants to choose suppliers. Not always you need a top-notch printing technology to get a good print result for a simple design – and those $2-3 in price differences can play a huge difference if you have a simple design and you compete with other t-shirt sellers in the low-price segment. As for now, we always recommend to reach out to [email protected] for advice regarding suppliers.
June 14, 2018
I thought this would be a cool app. The first couple of orders were ok but they last one was terrible. I took months to get my shirts. When they arrived they arrived in different shipments at different times... like 5 shirts one time and then another 3 a week later. After one washing all of the printing peeled off. Terrible. Deleted from my store.
Dec. 23, 2017
App worked fine for an month now it doesnt work at all , its time to leave Printify .
Nov. 19, 2015
The app is fairly easy to use once you get the hang of it. However, I ordered some samples of the shirts to see how the final product looked, and it was borderline unacceptable quality, despite the source image being 300dpi and correctly sized for printing. I may be a fringe case, but still, be sure to get samples before you put items on your store!