Privy ‑ Email, SMS & Pop Ups
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.5
feedback
4,282
chart
#2,609
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
18%
-
Less than a day
17%
-
Less than a month
22%
-
Less than a year
30%
-
More than a year
12%
Reviews Summary
Privy, a Shopify App, has received mostly positive reviews from users. Customers appreciate the excellent customer support provided by individuals like Jose, Henry, and David, who are described as knowledgeable, helpful, and responsive. Users have highlighted the ease of integration with Shopify and the effectiveness of Privy in improving email marketing strategies. The app's features, such as pop-ups, email campaigns, and customer list management, have been praised for their usability and impact on businesses. However, some users have raised concerns about billing transparency, limited customizations, and technical issues that were not promptly resolved.
Highlights
Review RSS Feed
All reviews
Nov. 21, 2025
First time user of Privy so ran into some issues with trying to upload contacts from Shopify. Started a chat help session and it was amazing. Jose jumped on within a minute and within 30 minutes he had taken care of the issue and importantly provided materials so I can do it myself next time.
Oct. 8, 2025
We've been using Privy for almost a decade now and it has quadrupled in usability and usefulness. They are always adding new features and it works seamlessly with Shopify. What really impresses me is their customer success staff. Especially Henry. What a beast! We redid our old popups and got a 5x better signup rate. Great company and will continue using for years.
Aug. 13, 2025
Jose M is a great human. helped me out a lot and fixed my problems.
Store
My Store
Using app
About 18 hours
July 31, 2025
We've been with Privy now for about a month, and we couldn't be happier. The reason we came over from another platform is that the previous one didn't offer phone support, which is vital for us. Henry has been meeting with me weekly via Zoom to show me around the app, such as how to set up automations and flows, and his expertise and patience with all my questions is so much appreciated. I would recommend Privy to any company wishing to up their email marketing game. They're absolutely top notch in my book.
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