Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,921
chart
#48
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
19%
-
Less than a year
52%
-
More than a year
24%
Reviews Summary
The reviews for the Privy Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the ease of use, seamless integration with Shopify, customizable features, and excellent customer service. Users appreciate the ability to manage customer lists, send out emails, and track sales. The customer support team, particularly individuals like David, Jose, Karol, and Henry, received high praise for their quick and helpful responses in resolving issues. However, some users experienced issues with functionalities such as pop-ups during peak times like Black Friday, limited customization options, conflicts with theme coding, and high pricing for certain features. Some users also expressed dissatisfaction with the app's terms and conditions and the handling of subscriptions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 5, 2024
Very good app to use for marketing purposes especially the spin the wheel and pop ups, also the after service is exceptional, they reply really fast and help you with anything, big shout out to Jose for helping me
Dec. 3, 2024
Pretty easy to use and when I had an issue, they fixed it quickly with no problems
Nov. 20, 2024
Unfortunately, we are experiencing issues with the pop-up during Black Friday, and the first-line support team doesn’t seem willing to fully understand the problem or take the time to resolve it. It’s been over 48 hours, and all we’ve heard so far is: “Yes, the pop-up appears.” We are already aware that the pop-up appears, but what we need is an analysis of *why* it is showing up more than 1,000 times with a 0% subscription rate. Additionally, we are receiving emails from customers reporting errors after signing in. Could someone from the complaints department please review this ticket?
I'm Alex, the CEO of Privy. So sorry to hear about the trouble. Our Head of Customer Experience is reaching out right now. We'll get any issues sorted.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more