Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,916
chart
#48
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
19%
-
Less than a year
52%
-
More than a year
24%
Reviews Summary
The reviews for the Privy Shopify App are mixed, with both positive and negative feedback from users. Some users praise the app for its user-friendly interface, excellent customer service, and helpful features like email campaigns and customer list management. They appreciate the quick and professional support provided by the team, especially mentioning specific support representatives like David, Jose, and Karol. Users also highlight the ease of setting up email campaigns, tracking customer engagement, and the scalability of pricing based on business size. However, there are negative reviews mentioning issues with missing functionalities, limited customizations, and difficulties in editing landing pages. Some users find the app expensive for the features provided and have experienced challenges with email sending and app termination policies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 19, 2024
PRIVY integrates seamlessly with our shopify store. Pop ups, emails, sms, reporting. You can customize every detail to match your websites theme. Additionally, I love how helpful their team is. I highly recommend PRIVY for anyone looking to maximize their store's potential.
Nov. 15, 2024
I had high hopes for this $40 app, but it was a complete disappointment. First, their live chat button didn’t work when I needed help. When I finally got a response from Alex, they suggested hopping on a call—but I’ve done that before, and it was just a sales pitch to get me to upgrade. I asked if this call would actually help solve my issue, but Alex never replied. The app ended up conflicting with my theme’s coding and ruined a launch—items weren’t showing up in the designated collections! I uninstalled it after just 4 days because it was unusable. I requested a refund, but no one has responded. $40 down the drain for an app I couldn’t even use. Terrible experience.
Nov. 1, 2024
I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done. I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.
Hi there - I'm Alex, the CEO of Privy. Thank you for this feedback. I've sent you a note to see if we can get you sorted.
Oct. 22, 2024
Great app for managing my customer lists and sending out emails. They have good tools for building email campaigns and they are integrated into Shopify so I can see how many sales I get from each email!
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