Privy ‑ Email, SMS & Pop Ups

Reviews Summary

Privy is a Shopify app that has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the seamless integration with Shopify and the excellent customer service provided by the support team, with specific mentions of helpful representatives like Jose, Henry, and David. Users have highlighted the ease of use of the platform, the range of marketing tools available, and the real-time information and results it provides. Additionally, the app's ability to capture new email addresses and assist in email campaigns has been praised. However, on the negative side, some users have raised concerns about billing issues, lack of functionality and customizations, and difficulties in resolving technical issues. Some users have also mentioned confusion regarding charges and dissatisfaction with the app's performance during critical periods like Black Friday.