Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,934
chart
#42
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
24%
-
Less than a day
17%
-
Less than a month
26%
-
Less than a year
28%
-
More than a year
5%
Reviews Summary
Privy is a Shopify app that has received a mix of positive and negative reviews from users. Many users appreciate the ease of use of Privy for pop-ups and emails, as well as the ability to grow their email lists. The customer support team, especially individuals like Jose and Karol, has been highlighted for being helpful, responsive, and providing quick solutions to issues. Users also praise the integration with Shopify and the customizable features that match website themes. However, some users have faced technical issues with the app, billing confusion, and limitations in functionalities such as font customization, email image sizes, and landing page editing. Despite these challenges, Privy's customer service and user-friendly interface have been key factors in users' positive experiences.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 8, 2025
David Sanchez was an immense help in setting up our DNS. He was incredibly professional, friendly, and always willing to assist. With his expertise, he guided us through the entire process quickly and efficiently. It was a pleasure working with him, as he took the time to answer all our questions and ensure everything was running smoothly. I highly recommend David and his support. If you're looking for someone who truly knows their stuff and offers excellent customer service, look no further!
April 3, 2025
Privy has been a great tool to capture new email addresses. But more important than the app itself is the support. I can hop on to get chat support and everyone is super nice! If you don't have Privy, this is a *must add* to your store!
March 25, 2025
We have been using Privy for some years now - both for pop-ups and emails. I have always found it easy to use and it allows us to grow our email list. Great help from Jose today with few ideas I needed help on.
Feb. 26, 2025
Have really enjoyed the app. The support team has been super helpful. I just spent about 35 minutes with Jose helping me through some of the issues I was having. Still early days in my use but highly recommend.
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