Privy ‑ Email, SMS & Pop Ups
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Rating
4.5
feedback
4,198
chart
#2,733
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
18%
-
Less than a day
17%
-
Less than a month
22%
-
Less than a year
30%
-
More than a year
12%
Reviews Summary
The reviews for the Privy Shopify App are mostly positive, highlighting the exceptional customer support provided by team members like Jose, Henry, and David. Users appreciate the quick responses, helpful guidance, and expertise of the support staff in resolving issues and assisting with setup. Many reviewers mention that Privy is easy to use and integrates well with Shopify, offering valuable tools for email marketing and customer engagement. However, there are a few negative reviews mentioning issues with billing transparency, technical difficulties, and limited functionalities like font customization and landing page editing.
Highlights
Review RSS Feed
All reviews
Jan. 29, 2026
Once you subscribe, you'll get charged forever. They don't provide customer service contact number or email. They charge 6 months more after I uninstalled the service. Worst customer service. I had to contact the card company to stop charging it.
Jan. 11, 2026
been taking fees from me even though I already cancelled, please advise and refund asap - www.continentalstudiola.com
Store
My Store
Using app
About 1 year
Nov. 21, 2025
First time user of Privy so ran into some issues with trying to upload contacts from Shopify. Started a chat help session and it was amazing. Jose jumped on within a minute and within 30 minutes he had taken care of the issue and importantly provided materials so I can do it myself next time.
Oct. 8, 2025
We've been using Privy for almost a decade now and it has quadrupled in usability and usefulness. They are always adding new features and it works seamlessly with Shopify. What really impresses me is their customer success staff. Especially Henry. What a beast! We redid our old popups and got a 5x better signup rate. Great company and will continue using for years.
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