Privy ‑ Email, SMS & Pop Ups
Grow your list and send Email & SMS messages to...
Rating
4.5
feedback
4,227
chart
#2,794
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
18%
-
Less than a day
17%
-
Less than a month
22%
-
Less than a year
30%
-
More than a year
12%
Reviews Summary
Privy is a Shopify App that has received mostly positive reviews from users. The app is praised for its excellent customer support, with specific mentions of helpful and knowledgeable support staff such as Jose, Henry, Abby, David, and Melanie. Users appreciate the quick response times and the willingness of the support team to assist with various issues, from technical setup to billing inquiries. Privy is also commended for its user-friendly platform, ease of integration with Shopify, and the range of marketing tools it offers, such as pop-ups, email campaigns, and customer list management. However, there are a few negative reviews highlighting issues with billing transparency, limited customizations, and technical glitches that affected user experience. Despite these drawbacks, the majority of users find Privy to be a valuable tool for enhancing their Shopify store's marketing strategies.
Highlights
Review RSS Feed
All reviews
Jan. 11, 2026
been taking fees from me even though I already cancelled, please advise and refund asap - www.continentalstudiola.com
Store
My Store
Using app
--
Nov. 21, 2025
First time user of Privy so ran into some issues with trying to upload contacts from Shopify. Started a chat help session and it was amazing. Jose jumped on within a minute and within 30 minutes he had taken care of the issue and importantly provided materials so I can do it myself next time.
Oct. 8, 2025
We've been using Privy for almost a decade now and it has quadrupled in usability and usefulness. They are always adding new features and it works seamlessly with Shopify. What really impresses me is their customer success staff. Especially Henry. What a beast! We redid our old popups and got a 5x better signup rate. Great company and will continue using for years.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more