Privy ‑ Pop Ups, Email, & SMS

April 2, 2021

I can’t say I love this app; I am new to everything here and so it taking a little while to get the grasp of everything. But what frustrates me the most is I keep trying to create my newsletters from my MacBook, and this app refuses to scroll up so I can get to the bottom of the newsletter or whatever I am working on to see the whole page. I thought it was my MacBook, but my scroll feature works everywhere else but on here. I have to keep jumping off of my laptop to try to work off iPad, so I’m not digging the complex situation I find myself in . I have worked off of other website platforms, so I’m not a total novice, but I just don’t find this to be that easy. Maybe I’d feel better if the app worked appropriately on my MacBook so that I could streamline my job here. It’s making me want to cancel my subscription.

Feb. 13, 2021

The popup appears intermittently. Tech support is unresponsive, leaving site in jeopardy. Uninstalling.

Jan. 28, 2021

Even after the discount period is barred, Discount has been activated because of this app. Beware while using this one!

Jan. 20, 2021

I don't find it very user friendly, with a confusing interface. Also making me to upgrade (and pay) basically because of my view count so will be uninstalling. I have gotten an insane amount of emails since installing and a phone call. I personally fine that aggressive and annoying. I know they are trying to help but I found it overwhelming and confusing. I get how it can be great for some but not my type of business I guess.

Aug. 3, 2020

I have spoken to customer service and I was charged $10 for the email to be sent to no one. I ended up using the shopify email where I saw that 10 people out of the 15 contacts are subscribed to my newsletter. I dont understand and from what your representatives keep telling me it seems the email can only be sent to people that have purchased. Worst App ever. Even if I misunderstood and still dont understand it is way too complicated to figure out why the emails are not being sent. The reasons explained to me by your representatives make no sense to a normal person. Also the fact that removing the app alone does not close the paid plan is a rip-off. I really dont understand why i paid $10. I hate this service. I feel like you guys took advantage of a new customer that was willing to pay you. I hope you guys feel good about the jobs your doing. Good riddance.

Aug. 2, 2020

confusing for me. not working. it did but stopped after a few hours. I have emailed support so hopefully, I can get squared away soon and running campaigns. I will only give two stars for now and I'll just wait to get the help I'm seeking to get this thing going. I'll definitely change it. Thank you

July 15, 2020

Los tutoriales, quizas podrian estar en español tambien, pero es solo una sugerencia. Todo lo demás está bien.

July 7, 2020

WAY TOO EXPENSIVE FOR WHAT IT IS. $120 A MONTH FOR ME. based on page views of 100k a month, only got 10+ view on a pop up and 100 sign ups...

July 6, 2020

I spent the time designing a satisfactory email, when complete I was prompt to upgrade to a monthly subscription before it could be sent. I did. Then after paying, designing the email content, the email campaign was delivered to just one of my subscribers. I emailed their provided contact email with no response in return. Save your money and switch to the Shopify email marketing app. You get the same options with reporting and it gets delivered to all subscribers.

July 2, 2020

I just installed it and don’t have much to say now. Still struggling with setup. Will tell you more in weeks to come

June 12, 2020

not bad, bit underwelming in the presentation of the site and structure, haven't tried the paid version, the free version doesn't get above 4 star i believe

June 8, 2020

Shouldn't cost any money. Difficult to use, large logo shown at the bottom of popups. Not very professional.

May 26, 2020

I was really bummed when Mailchimp was no longer available via Shopify, and thought Privy would be a good choice. It is not as user friendly as Mailchimp, and it offers nice templates, more mobile friendly versus desktop. HOWEVER, back in February/ early March I noticed my emails said it was being sent however people were not receiving them. I also noticed the % of them being opened dramatically went down... probably because it was not being sent. I paid for the $20/month membership but due to the problems as well as with COVID - I cancelled, yet I still am being charged which I am trying to deal with currently. All in all, started off decent... but now I am getting frustrated with it.

May 8, 2020

I used this app to help set up pop up email sign up on my account. I am still getting the hang of it.

May 3, 2020

Really didn't like that I spent an hour customizing an abandoned email template and then they tell me I can't activate unless I upgrade. How about disclosing that before I start? Transparency and honesty are everything! Plus it doesn't work properly.

April 29, 2020

Yeah this app works, but, they count EVERY PAGEVIEW your site gets against your monthly total, NOT CAMPAIGN VIEWS ONLY. Why should someone that doesn't see any popup count toward my monthly total?!

April 25, 2020

Hard to use. Smart Mail is better. Use to like it. but hate it now. Too much of confusing things to be edit and need to upgrade your plan to enjoy all.

April 22, 2020

Het zou leuk zijn als het beter werkt, probeer in tekstvak iets te veranderen en krijg altijd een foutmelding

April 19, 2020

ok not best im giving it a second try to see if it actually works because it did not the first time

April 18, 2020

Some features are ok but it takes to long linking products, offers and creating buttons, etc and it's very basic and limited with what you can do. The only feature I'm really happy with is the sign-up pop-ups and announcement bars. I'm not too keen on the emails, disappointed as that was the main reason I subscribed to the app in the first place.