Privy ‑ Email, SMS & Pop Ups
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Can't comment much about the app, but was getting a lot of emails suggesting I book a call so they could run me through the tool. Blocked off precious time in the calendar only to have no one call me, and no one respond to the emails I sent. Not impressed.
Hi there, I'm sorry for the mix-up here. A member of our team has reached out via phone and email. If you have any further trouble getting in touch or if you have any questions at all, please don't hesitate to reach out to us at [email protected]
I've set everything up, following the instructions. I don't see the pop-up coupon box on my website.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online.
The app just kicked me out and did not save me updates. I don't know what I did wrong, this was a waste of time if it did not connect to my store. The app kicked me out without saving my corrections to the pop ups.
prompts me to leave a review too frequently. super annoying! Maybe just go slower with that request and let it happen organically!
I think it could be a lot more user friendly, the templates are not great, I would like them to look more professional
Two stars because it works. Loved Privy but now they want to charge me a ludicrous amount per month based on my page views. Uninstalled and moved a a competitor app that’s just as effective.
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at [email protected] and we'll put you in touch with the right people.
There is a problem. the customer is not getting the advertised discount of 15% . They get 5% instead
It’s really difficult to customize. I can’t put Japanese characters when I edit on pop up. I’ll come back after it developed.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online.
This application has a powerful user interface and lots of interesting features. However, it is incompatible with Rejoiner , maliciously altering email addresses sent to our external list . Do not recommend
Thanks for your review! Anything we can help with to raise your rating and help get you going? Hit us up at [email protected] - we would be happy to help.
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Thanks for the review! Let us know if we can be of any help at [email protected].
top tôt et un pop-up apparait sur mon site alors que je n'ai rien validé. J'attends de voir mais pour l'instant je suis déçue.
Pestered me 4 times in 1 minute for a review after logging in for the first time. Nightmare already. What more do you need from me?
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
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Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online.
I really had high hopes for this app but after the 6th time of having to customise pop ups i give up! I saved it each time & the pop up's change back to how they was very frustrating i will now look else where.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online.
The Automate plan is described as "Designed for SMBs investing in list growth, email marketing & reducing cart abandonment" and this is REALLY misleading as cart abandonment features are only available on the commerce plan.
Thanks for the feedback and I'm sorry you didn't see what you were looking for. The Automate plan includes the ability to send automated cart abandonment emails and you can use exit intent to save people before they leave. I believe the feature on the Commerce plan i am guessing you are referring to is cart value targeting which I just added this to your account.
not sure what happened. timed out. so I don't know if it is good or not. I was trying to make a campaign tried to give one star but wouldn't let me
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch. You can also reach out directly at [email protected] if it doesnt get resolved.
I used this app because it was the highest rated. I really just wanted a simple email app. Not sure i want to torture my customer with pop ups. I guess being polite is old school....
Privy does what it says it will do, but the customer service is weak. Not impressed with the support at all, have had a couple issues come up none of which have been resolved by the Privy team. They basically give me a common sense reply to do something I've already tried. Privy is essentially one of the best pop up options until something better comes along. Can't stand the fact that I can't integrate my own sending domain...feature doesn't work at all.
LOOKING TO LEARN MORE AND THEN WILL WRITE A REVIEW AFTER USING THE SERVICE. AT THIS TIME DON'T HAVE MUCH TO SAY.
I used this app to install privy. This pop up comes along too soon for me to really know what I am doing.
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