All reviews

Rating Breakdown

  • 5
    76% (18,845 ratings)
  • 4
    17% (4,168 ratings)
  • 3
    5% (1,165 ratings)
  • 2
    1% (309 ratings)
  • 1
    2% (472 ratings)
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2 / 5 Share

April 10, 2020

not so easy to use, also inserting code manually to website is very difficult........................

Using app

7 months

Total reviews

1

Average rating

2.0

2 / 5 Share

April 10, 2020

From the day I signed up for this, I was inundated with sales calls and emails. Sure, it made a nice looking form, but it was not worth the hassle - especially when it's going to charge 20 a month and I got one signup in that time.

Store

Janery

Using app

About 1 month

Total reviews

1

Average rating

2.0

2 / 5 Share

April 19, 2020

So the app promises 5000 free page views, that is not true. I ran one pop up campaign and got 382 views and was told I needed to upgrade for $70. I like the app, I do not like misleading business practices.

Using app

30 days

Total reviews

2

Average rating

3.5

2 / 5 Share

April 2, 2020

This is certainly not easier than Mailchimp-which is free. I want to try Privy for a bit but I doubt I'll stick with it.

Using app

22 days

Total reviews

1

Average rating

2.0

2 / 5 Share

March 30, 2020

i used this app to set up sign up a pop up discount banner, but its not showing up now. so now unsure what to do.

Store

Konoc

Using app

About 1 year

Total reviews

1

Average rating

2.0

2 / 5 Share

April 3, 2020

I'm very new to ecommerce. I found it really good to use & going to Try out a few other features ... OMG I am having so many issues... I just trialled an abandoned cart and Privvy sent me 2 emails - my 1st Abandoned Cart email (after 1 hr which is the time I set) and my 2nd Abandoned Cart email at the same time which should be sent after 24hrs. I tried both coupon codes as I have set them up ... only to be told at check-out that "That code is not valid with this order" ... even though I hadn't changed that order .... phtttt! Hate It! I wouldn't shop at my own shop!

Using app

8 months

Total reviews

1

Average rating

2.0

2 / 5 Share

March 22, 2020

Awesome setup have not seen results yet. Have been forced to wrtite a review which I dont appreciate so changing this would be awesome

Using app

About 1 month

Total reviews

1

Average rating

2.0

2 / 5 Share

March 10, 2020

Why is the app unavailable and crashes when translated into another language, which is often the case

Using app

6 days

Total reviews

1

Average rating

2.0

2 / 5 Share

March 3, 2020

First time using this app so far so good. However the downfall about privy is once you send out a newsletter there is no way you can delete! Which sucks if you only need to send a quick sales email to your customers for a short period of time. Oh! You can not add no more than 5 contacts on the free plan, you must upgrade.

Using app

27 days

Total reviews

1

Average rating

2.0

2 / 5 Share

March 2, 2020

The Contacts feature is not easy to use or navigate. Wish we can manually add contacts in the Send area for the newsletter

Using app

5 months

Total reviews

2

Average rating

3.5

2 / 5 Share

March 1, 2020

Just need to get rid of the pop up so I can get to settings . It wouldn’t let me click on anything else

Using app

Over 2 years

Total reviews

1

Average rating

2.0

2 / 5 Share

Feb. 22, 2020

I just wanted a simple app to have a welcome email giving a discount code when costumers give their email address. I'm a small shop and I don't have a lot of online sales yet. I wanted a free app but of course, they're blocking my campaign so I upgrade. I'm not impressed.

Using app

Over 3 years

Total reviews

1

Average rating

2.0

2 / 5 Share

Feb. 18, 2020

Cant preview doesn't seem to work properly...………………………………………………………………………………………………………..……………………………………….

Using app

Over 1 year

Total reviews

1

Average rating

2.0

2 / 5 Share

Feb. 9, 2020

this is my first time using it and I haven't gone past to the publishing my campaign yet but ill review again once im done

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

2 / 5 Share

Feb. 6, 2020

I don't want the app to automatically send out an email with a coupon code and there are no clear instructions on how to stop it.

Using app

About 24 hours

Total reviews

1

Average rating

2.0

Developer Reply

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online.

2 / 5 Share

Jan. 31, 2020

Difficult to use. Contacts not syncing and help desk was not useful. After several attempts my contacts are still not loading correctly and when I attempt to add one it says error.

Using app

Over 6 years

Total reviews

1

Average rating

2.0

Developer Reply

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online.

2 / 5 Share

Jan. 28, 2020

Sto testando l'app, vediamo cosa si puo fare,.. cerco di inserire la traduzione in italiano, ma non mi sembra si possa fare, se potete fatemi sapere

Using app

3 days

Total reviews

3

Average rating

4.0

Developer Reply

Thanks for the review and feedback! We're still working on localizing our app to be available in Italian. Stay tuned! If you need any help in the meantime, don't hesitate to reach out to our support team at [email protected] or check out our help docs at help.privy.com

2 / 5 Share

Jan. 25, 2020

So far, not going great. I have no preview of anything I'm creating so I have to keep guessing what everything looks like before making it live...making a great deal of extra work. No sure why this is happening but it's frustrating.

Using app

2 days

Total reviews

1

Average rating

2.0

Developer Reply

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online.

2 / 5 Share

Jan. 11, 2020

not intuitive to use. could have info or detail popups guiding user to perform tasks such as audience targeting, etc. Provide details or documentation in the form of popups or help center to guide the campaign design, automation, A/B testing, etc.

Using app

8 months

Total reviews

1

Average rating

2.0

Developer Reply

Thanks for the feedback. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training or watch tutorials at privy.com/training

2 / 5 Share

Jan. 6, 2020

Need a bit more time using the product before I can write a review. Still eight days left in free trial. Today is the 1st day I did the integration and noticed I missed out on getting many emails because I had not completed the integration!! But so far - the customer service call was nice.

Using app

5 months

Total reviews

5

Average rating

4.4

Developer Reply

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training