Privy ‑ Email, SMS & Pop Ups

Oct. 3, 2024

Excellent customer service

Sept. 27, 2024

Privy is a solid emailing app that's fairly easy to navigate, although there are times when I still find myself figuring things out. One of its standout features is the live chat support, along with the option to schedule Zoom meetings for technical assistance, which came in handy when setting up my sending domain. My experience with their tech support was excellent, especially with David S., who was incredibly patient and kind while walking me through connecting DNS records via Zoom. The email templates are easy to use, and I love that I can effortlessly integrate marketing images created in other design apps. Additionally, the ability to track who opens, clicks, or unsubscribes from my emails gives me valuable insights into client engagement.

Sept. 26, 2024

The support is quick and nice!

Sept. 25, 2024

they help me to set my dns records so i can set my email ! very helpfull ! and mr David Sanchez that he help me he is very good on his job and kind

Sept. 20, 2024

Great Support for newbies navigating the site! So far experience has been great!

Sept. 16, 2024

We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand. PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.

Sept. 13, 2024

Absolutely and amazing experience, This review is for David Sanchez. He made a complex process looked so easy and got things resolved for me like in no time. I'm happy with Privy because of their customer support

Aug. 5, 2025

Thank you, Jose, for the excellent screenshots. Thanks for quickly resolving the issue and helping me until I could do it myself. Much appreciated, Yoram.

Sept. 6, 2024

Love using Privy & received great support getting my domain verified quickly & easily.

Sept. 2, 2024

Very helpful support. Saved us a lot of time in trying to figure out something ourselves.

Aug. 30, 2024

David was amazing in helping me get set up. He was very informative about the process. Thank you David

Aug. 23, 2024

Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.

Aug. 18, 2024

OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!

Aug. 15, 2024

I recently had an issue and the Privy support team, particularly Uri and David, were incredibly helpful. They provided clear guidance and ensured that my email campaigns were running smoothly again. I’m really impressed with the level of service and professionalism. Highly recommended! Thank you, Uri, David and the Privy team!

Aug. 9, 2024

Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely

Aug. 8, 2024

Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!

Aug. 7, 2024

Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.

Aug. 5, 2024

Jose and the privy support team have been very helpful! Quick replies to chat and email and actual support with videos when needed. Love this platform

April 18, 2025

Jose M has been very helpful and patient with all my questions. He helped me step by step to solve my situation. Fast, knowledgable and professional. Thank you! Also Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!

Aug. 1, 2024

They are very helpful when you have questions!