Privy ‑ Email, SMS & Pop Ups

Feb. 26, 2020

TL;DR -- this app is awful compared to JustUno or OptiMonk. But much worse, they are incredibly unethical in their business practices. I would hope that Shopify would police this sort of BLATANT unethical activity on apps in their store... BEWARE! I started a trial of this software ~18 months ago. I deleted the app before the trial was over. I have come to find out that, depsite deleting the app AND submitting a ticket to their support, they CONTINUE to charge me $79/month every month. As support will do nothing, unfortunately I have to go the route of a credit-card chargeback. Very unethical, Privy... BEWARE -- THIS APP IS BILLED OUTSIDE OF THE APP STORE ECOSYSTEM, AND THEY WILL CONTINUE TO CHARGE YOU LONG AFTER YOU HAVE DELETED THE APP. (also, they will charge you at a rate higher than any plan they have listed...) When I informed support, they could indeed see that 1) I had uninstalled during trial (18 months ago), 2) I was on a trial of a $20/month plan 3) They have been charging me $79 month every month, and continue to do so after this has been brought up to support. This is clearly unethical and illegal. Fortunately I have recourse through my credit card, but it is sad that a company of Privy's size would resort to such blatantly unethical behavior. I could have chalked it up to an honest mistake, but no...they continue to charge me even after I have pointed it out. (I literally don't even have a login....I deleted the trial during the trial phase....) No joke -- they tell me the only way to cancel is to login. They CONTINUE to charge me. I do not have a login (never have... I went through the app store to login back when I was trialing them in 2018....) I do hope Privy decides to do the right thing before I have to go through the credit card. I hate to say such nasty things about a business, but this behavior is simply unethical. Truly, I hope you recognize your error and rectify it immediately...while it is sad that it will have taken a review to finally get any action, it is better than nothing....

Feb. 25, 2020

love it so easy to use and very effective. I would definitely recommend it to any brands who want an easy and quick pop-up announcement.

Feb. 24, 2020

Great App, very simple to configure and with nice templates, I definitely recommend this application.

Feb. 24, 2020

I'm still testing the free trial but I was able to linked it with my other newsletter account and import all my contacts. It's easy to create template and newsletters.

Feb. 24, 2020

Looks OK so far but this damn pop up has started asking me for reviews before I've even had a chance to use Privy. I'm not sure that this is good practice and would encourage Privy to re think the timing of when this thing keeps popping up. Perhaps encourage people to use the platform first and then seek a review?

Feb. 23, 2020

So far so good. Had Privy recommended by another entrepreneur and it does more than I thought. Can't wait to have my first results with it. :)

Feb. 22, 2020

I just wanted a simple app to have a welcome email giving a discount code when costumers give their email address. I'm a small shop and I don't have a lot of online sales yet. I wanted a free app but of course, they're blocking my campaign so I upgrade. I'm not impressed.

Feb. 22, 2020

We needed an email marketing tool, I think this is exactly what we were looking for, so far so good :)

Feb. 21, 2020

Just started first campaign (it's a giveaway) and Privy has decided that I have too many views in the first couple of days (even though it will die off) and are requiring me to upgrade based on the fact that if the trend continues over the month, I will exceed the free plan. But it is not giving me the chance to reach that amount before I have to upgrade (11 days, Instead of 30). Also wish that the abandoned cart email was included in the free plan.

Feb. 20, 2020

I have edited the design of a current campaign 3xs. Saved all three times. Go back in to check and see how it looks and it has reverted back to the original everytime. Tried to preview it on my live page and it also had reverted back to the pre-edited version. Not impressed.

April 10, 2020

The walk through on your 1st campaign needs a TON of work. Thankfully I've use similar apps in the past. The reporting is lacking as well, Otherwise, it gets the job done.

Feb. 19, 2020

I would recommend this. Great campaign options. Able to easily add pop up, newsletter, etc. Great app.

Feb. 19, 2020

This app is helping me automating marketing for my website. Easy to use so far and great there is a free 15 minute help call provided

Feb. 19, 2020

I am using this to catch emails, show my discount code and to dive sales to my site. I am excited to see the outcome.

Feb. 18, 2020

I use this app to lead more emails. It has helped me to create more customers. Easy to set up. love it

Feb. 18, 2020

;lnk VERY GOOOD asvdagv asfvbfs bv dfz b dsb gsf sgd gbxf xbf xbv xbvc xvb xfg nbgdfsbh sgdfhb gfdsh fdghsadfghad

Feb. 18, 2020

Cant preview doesn't seem to work properly...………………………………………………………………………………………………………..……………………………………….

Feb. 18, 2020

Great easy to use email campaign app for the beginners entering email marketing. Can't wait to build my list, excited!

Feb. 18, 2020

Too early to know but there service isn't great because they still haven't got back to me.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Feb. 17, 2020

Really enjoyed using this app, very simple to use and provides various varieties of options to sensitive their customers.