Privy ‑ Email, SMS & Pop Ups

March 26, 2021

First problem I encountered is the layout is pretty messed up when the recovery email is sent out. And the support team took long time to respond (comparing with other Shopify apps' responding time). We agreed for $10 compensation. Hope everything will be fine even though they have no idea how long I can expect the problem to be fixed. Second day, we had a few abandoned carts, it turns out it failed to send out the recovering email. Now, I'm still waiting for the support team to respond me. The data they are showing on the app is not very accurate as well...

Feb. 10, 2021

Their plan prices are not fair, they charge you based on your monthly views. Fuck you I deleted this app btw

Jan. 25, 2021

I agree with Cjartcanada everything about this popup software is confusing and difficult to get working, if I can't figure this out in another 60 minutes I will be terminating my account with Privy. How did they get away with this, its awful!

Dec. 18, 2020

Daylight robbery, I signed up to pay $20 USD and on my last statement paid $70 USD. No invoice to indicated where the hell these extra charges came from. Do not use this service, in fact be careful about what's apps in general you use on Shopify, a lot of them are sketchy.

Dec. 17, 2020

Their free plan includes 5000 views per month, after a few weeks they paused my campaign saying I need to be on a paid plan because of my average users! Also, they keep bombarding you with junk mail, every day I receive some junk mail asking me to upgrade. Not worth it!

Nov. 6, 2020

Dowloaded it for the free plan because my store is small and does not need much features yet. And there is no free plan in sight.

Oct. 20, 2020

Beware : We have been using it for two years. It was a great app and one day they reached us for an unpaid invoice. Then cancelled our account, now they asking 350$ monthly fees for the new plan, which was 24$ before. It is a good app if you have 1-2 K page views. Otherwise beware.

Oct. 15, 2020

AWFUL. BEWARE. If you have a email list that was collected by any other source other than Privy they won't approve it for use. Out of all the email platforms out there this is the only one that does this. We had a list of over 4000+ and they won't let us it even though we have full rights to email our customers. STAY AWAY. To top it off, seeing that we can't use our list we wouldn't be able to use the email platform. We asked for a refund for a service we can't use. They stated and Privy has the right to cancel any account if they feel that any criminal activity is happening. This is the excuse they give us. Appalling.

Oct. 9, 2020

Did not sync with shopify email subscribers properly. Also had bad experience with their customer service "specialist" Nicole Bulman

Sept. 27, 2020

Imagine getting targetted ads from this company only to have them not let you log in via Shopify. I wish I could use it but this is terrible

Sept. 4, 2020

It is clunky and never seems to work, emails are never sent, and customer service is lacking. I am going to look for another option.

Aug. 19, 2020

Privy is stealing the customer and order data and sending it to marketers website. Here is the proof ( note, we DO NOT have a big commerce website): I found some major issues in the console partial page load. https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fbrooklyn-equipment.com%2Fproducts%2Fclorox%25C2%25AE-disinfecting-wipes-6-canisters-of-75-wipes-free-shipping&tab=desktop&hl=en The App Privy has a larger Payload than Facebook and has been throwing all kinds of render blocking issues in the search console. I did some digging and Basically they are stealing every data point and customer information detail, info about your store, orders and who knows what else and sending it out to several APIs. This is bad news and has been slowing down the site for some time. Screen Shot 2020-08-19 at 4.43.21 AM.png Here is their full execution https://shopify.privy.com/widget.js?shop=ppe-marketplace.myshopify.com They are sending sensitive info like this on every user page load or add to cart: https://brooklyn-equipment.com/cart.js?Dyo8o6fYTacbWPfPY=1 Turns out they are sending your data to be remarketed, they could even be sending emails right after people visit, idk. 1. dp1.33across.com 2. loadus.exelator.com & loadm.exelator.com & load77.exelator.com 3. cm.g.doubleclick.net 4. ps.eyeota.net 5. secure.adnxs.com 6. l.sharethis.com Here are screen shots images showing the API connection tracking: https://www.dropbox.com/sh/uih401fn8vlbukh/AABLSQGU4II3aJ64MW8q9W3ja?dl=0 DO NOT USE THIS APP ------- After the developer answer we did more research and we found 3rd party confirmations that we are not imagining things. Here is more stuff to read: https://www.comparitech.com/blog/vpn-privacy/simple-share-buttons-sharethis-privacy-update/ ----- read other reviews too, we are not the only ones with this concern

Aug. 10, 2020

Way too difficult to use. App takes you out of the Shopify interface and forces you to use their UI. Poorly designed and convoluted.

Aug. 4, 2020

This app will slow down your website, even after removing it, it leaves behind so much code, worst app support ever

July 9, 2020

I used this app for almost two years, so I definitely gave it my best shot. Unfortunately this app gave me nothing but a headache for the past two years. The customer service wasn’t helpful at all, now when I have finally unsubscribed from this app, now customer service wants to talk to me.... absolutely ridiculous. Side note: the customization is terrible and the abandoned carts don’t work. Tried getting help with that for a year. Save your money and a headache. Wish I did.

June 24, 2020

If your store is new, skip this app! They will inform you after terminating your campaign due to low traffic.

May 10, 2020

I've been using Privy to capture customer emails for 12 months. About a month ago, Privy simply turned off the function to collect my customer data and gave me no warning either prior or even afterwards that it had done so. I investigated the 'lost data' myself (because I noticed a sudden drop in sign-ups) and was given the run around by Privy for 2 weeks before they finally admitted pausing my Privy campaign because I've now hit some sort of milestone not included in my current plan. No warning was given to me prior (to allow me the opportunity to upgrade and continue the campaign) and they didn't even tell me afterwards - instead they made other excuses for 2 weeks before finally admitting the truth. I've lost valuable customer data as a result. Privy is simply not worth the risk to your business.

April 27, 2020

worst service !!!! over price app !!!! I used this app for pop up campaings that did well but the service is worst I am not getting any help from privy team.

April 18, 2020

Hi Guys, if you are looking for a serious emailing app to work with, this is not what you are looking for. Customer service cant answer emails in 2 days, keep getting auto-replies and copy-paste answers over a week. It is like your are talking to an automated answering system. Probably you are! Dont make 18K positive reviews fool you, probably they are fake. I hope i can get my money back :(

April 4, 2020

mal !! se cae la pagina todo el tiempo, no me deja enviar ningún tipo de campañas, pago el plan y me dice que no lo he actualizado, hasta el momento mala experiencia