Privy ‑ Email, SMS & Pop Ups

April 4, 2020

mal !! se cae la pagina todo el tiempo, no me deja enviar ningún tipo de campañas, pago el plan y me dice que no lo he actualizado, hasta el momento mala experiencia

March 31, 2020

It has hidden costs, which I find unacceptable as lack of transparency and it does not seem to load the necessary data from shopify

Nov. 28, 2020

Seems pretty good for now. Will have to see if it benefits my store once I've collected more emails. The email feature appears to be $10, but then they charge more each time you have more page views, which I think is a bit disappointing. Update: Re-activated this to my store, and they were expecting me to pay $250 per month!!..PER MONTH! A small business like mine and this is what they charge. Way too expensive.

Feb. 26, 2020

TL;DR -- this app is awful compared to JustUno or OptiMonk. But much worse, they are incredibly unethical in their business practices. I would hope that Shopify would police this sort of BLATANT unethical activity on apps in their store... BEWARE! I started a trial of this software ~18 months ago. I deleted the app before the trial was over. I have come to find out that, depsite deleting the app AND submitting a ticket to their support, they CONTINUE to charge me $79/month every month. As support will do nothing, unfortunately I have to go the route of a credit-card chargeback. Very unethical, Privy... BEWARE -- THIS APP IS BILLED OUTSIDE OF THE APP STORE ECOSYSTEM, AND THEY WILL CONTINUE TO CHARGE YOU LONG AFTER YOU HAVE DELETED THE APP. (also, they will charge you at a rate higher than any plan they have listed...) When I informed support, they could indeed see that 1) I had uninstalled during trial (18 months ago), 2) I was on a trial of a $20/month plan 3) They have been charging me $79 month every month, and continue to do so after this has been brought up to support. This is clearly unethical and illegal. Fortunately I have recourse through my credit card, but it is sad that a company of Privy's size would resort to such blatantly unethical behavior. I could have chalked it up to an honest mistake, but no...they continue to charge me even after I have pointed it out. (I literally don't even have a login....I deleted the trial during the trial phase....) No joke -- they tell me the only way to cancel is to login. They CONTINUE to charge me. I do not have a login (never have... I went through the app store to login back when I was trialing them in 2018....) I do hope Privy decides to do the right thing before I have to go through the credit card. I hate to say such nasty things about a business, but this behavior is simply unethical. Truly, I hope you recognize your error and rectify it immediately...while it is sad that it will have taken a review to finally get any action, it is better than nothing....

Feb. 18, 2020

Too early to know but there service isn't great because they still haven't got back to me.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Feb. 12, 2020

The sign up "pop up" doesnt actually allow anyone to sign up? Where is the bar to enter an email address? useless

Feb. 10, 2020

It was fabulous during the FREE trial. Everything worked. Then everything stop working. I'm not even close to the end of FREE trial. Then I get an alert that I need to go to the paid program because I'm at over 2500 views? Not sure where they get this data from. I started this online boutique on Jan 22 and as of today I only have 255 page views? I wish I was in the 2000 views. Seems very shady to me! When my campaigns stopped working I ran the A/P test and now it seems how to push my views only on there end to the 2500 but everywhere else it states different? Google Analytics, Shopify Analytics. So privy not happy with the force of making people pay for a service that is not even working properly for the past few days. My RANK is a 0

April 2, 2020

Stop asking me for reviews after I already left one....stop asking me for reviews after I already left one!!!!!

March 14, 2021

$75/mo even your monthly traffic went down less than that, still keep charging you $75/mo, we have been over charged about $1000 now, dishonesty company, not recommended. No response, only after I cancel it then reach out to us, enough said. Does not have good exit intent popup.

May 28, 2020

Je m'attendais a mieux. J'essaye encore de comprendre certaine chose. Exemple mail client envoyer a 8h toujours aucun mail livré. ATTENTION! J'ai supprimé l'application depuis plusieurs mois. Mais je m'apperçois que privy me débit 10€ par mois. Pour une application que je n'utilise pas et une option que je n'ai jamais utiliser (panier abandonné).

Nov. 6, 2019

This app seems to work for my purpose, but when you got problem in configuration, you will never receive a correct reply on time.

Nov. 6, 2019

We have not been able to get in contact with support for over 4 weeks. We have sent over 8 emails. They have reached out themselves to possibly take over our email marketing and not just the current pop up plan. But there has been no response. It is highly disappointing to pay so much and not receive any support!

Oct. 25, 2019

Buyer Beware, Privy is a very hokey email platform. #1. Privy will not clean your list or remove bounces or unsubscribes . #2. They won't tell you any of the names that bounce, you have to manually copy each bounce you get from the IPS and remove each nam manually . #3 Our emails literally showed up in our customer's inbox in GREEK because their system fonts are not universally accepted. To top it off extremely poor tech support. These guys are not ready for prime time by any stretch of the imagination.

Oct. 25, 2019

I just start so i dont know if the result will be good. I'm looking for the spin to win on privy. I can't find it

Oct. 10, 2019

When I launch my campaign live, and an email is imputed, the button click returns an error. Doesn't work for me.

Oct. 9, 2019

We are a new company doing all that we can, including spending tens of thousands of dollars at exhibitions trying to develop our mailing list only for privy to tell us that we cant upload and use most of our list because they are "role" emails. Tried to explain that business owners (who is my target audience) always give out their business email. . . . PRIVY: no response

Sept. 27, 2019

way to expensive and algorithm is flawed. with shopify not counting pageviews I have 0 way of knowing how accurate your algorithm is that you use and have to trust you blindly. Not a smart business practice. With not even 4k visitors for this month you claim I have to be on the 50k page view plan I find it impossible to believe I reach 50k pageviews. Not to mention you cant honestly say if your algorithm counts you yourself viewing your own page thus penalizing you and using your algorithm means it counts viewers who may just enjoy looking at your products and never intending to buy thus penalizing you again . A very flawed system with so many competitor apps out there charging far less and working just as well and better. Customer service couldn't provide proof of pageviews when I brought up this concern and just linked articles about how they count it which doesnt help prove that you're an honest company. They did offer a 30% discount for 3 months which still makes the app too expensive for the traffic I truly get and number of sales I get. I will be contacting shopify to see if they can provide any proof of pageviews to compare it to your data you claim to have.

Sept. 26, 2019

I started using Privy at around the point they changed their pricing scheme, so I was able to view their previous pricing model and the newest model. I think their core service of popups is pretty good. But I was disappointed to find that 2 completely separate stores I run, that are not related to each other, were merged together for the monthly views. So I am at the point where the Privy app is disabled on both stores unless I pay their fees. So if one store has lots of views, but another doesn't have much at all, both stores Privy popups won't work. I have already done a live call with one of their staff where they hoped to show me the additional value Privy offers if I were to use their subscription service. But I do not think that minor features like more audience targeting is what I need. And I don't think it's worth paying $20-40+ monthly subscriptions for. Will be looking for other popup services in the meantime and transitioning away from Privy. I'd come back if they changed their pricing model back to what it was before.

Sept. 22, 2019

I was looking for an alternative to Mailchimp for sending mass newsletters. And I spent two days trying to send the first campaign with Privy Newsletters. A total nightmare! 1- Unable to upload photos to its newsletters template, the workaround would be copy&paste the link of the photo to it; 2- Test email won't work; 3- When sending emails got this error massage "Segment cannot be empty. Please adjust your filters." even when using send to All Contacts... I haven't tried others functions yet but this buggy app I have no confidence at all!

Sept. 15, 2019

cant review haven't used it yet. grehtrhrhjnyjntjuykyukhtrwhtrjytwjnytjytjytejmytejmytekjytekytekytek