Privy ‑ Email, SMS & Pop Ups

worst service !!!! over price app !!!! I used this app for pop up campaings that did well but the service is worst I am not getting any help from privy team.

Hi Guys, if you are looking for a serious emailing app to work with, this is not what you are looking for. Customer service cant answer emails in 2 days, keep getting auto-replies and copy-paste answers over a week. It is like your are talking to an automated answering system. Probably you are! Dont make 18K positive reviews fool you, probably they are fake. I hope i can get my money back :(

mal !! se cae la pagina todo el tiempo, no me deja enviar ningún tipo de campañas, pago el plan y me dice que no lo he actualizado, hasta el momento mala experiencia

It has hidden costs, which I find unacceptable as lack of transparency and it does not seem to load the necessary data from shopify

Seems pretty good for now. Will have to see if it benefits my store once I've collected more emails. The email feature appears to be $10, but then they charge more each time you have more page views, which I think is a bit disappointing. Update: Re-activated this to my store, and they were expecting me to pay $250 per month!!..PER MONTH! A small business like mine and this is what they charge. Way too expensive.

TL;DR -- this app is awful compared to JustUno or OptiMonk. But much worse, they are incredibly unethical in their business practices. I would hope that Shopify would police this sort of BLATANT unethical activity on apps in their store... BEWARE! I started a trial of this software ~18 months ago. I deleted the app before the trial was over. I have come to find out that, depsite deleting the app AND submitting a ticket to their support, they CONTINUE to charge me $79/month every month. As support will do nothing, unfortunately I have to go the route of a credit-card chargeback. Very unethical, Privy... BEWARE -- THIS APP IS BILLED OUTSIDE OF THE APP STORE ECOSYSTEM, AND THEY WILL CONTINUE TO CHARGE YOU LONG AFTER YOU HAVE DELETED THE APP. (also, they will charge you at a rate higher than any plan they have listed...) When I informed support, they could indeed see that 1) I had uninstalled during trial (18 months ago), 2) I was on a trial of a $20/month plan 3) They have been charging me $79 month every month, and continue to do so after this has been brought up to support. This is clearly unethical and illegal. Fortunately I have recourse through my credit card, but it is sad that a company of Privy's size would resort to such blatantly unethical behavior. I could have chalked it up to an honest mistake, but no...they continue to charge me even after I have pointed it out. (I literally don't even have a login....I deleted the trial during the trial phase....) No joke -- they tell me the only way to cancel is to login. They CONTINUE to charge me. I do not have a login (never have... I went through the app store to login back when I was trialing them in 2018....) I do hope Privy decides to do the right thing before I have to go through the credit card. I hate to say such nasty things about a business, but this behavior is simply unethical. Truly, I hope you recognize your error and rectify it immediately...while it is sad that it will have taken a review to finally get any action, it is better than nothing....

The sign up "pop up" doesnt actually allow anyone to sign up? Where is the bar to enter an email address? useless

It was fabulous during the FREE trial. Everything worked. Then everything stop working. I'm not even close to the end of FREE trial. Then I get an alert that I need to go to the paid program because I'm at over 2500 views? Not sure where they get this data from. I started this online boutique on Jan 22 and as of today I only have 255 page views? I wish I was in the 2000 views. Seems very shady to me! When my campaigns stopped working I ran the A/P test and now it seems how to push my views only on there end to the 2500 but everywhere else it states different? Google Analytics, Shopify Analytics. So privy not happy with the force of making people pay for a service that is not even working properly for the past few days. My RANK is a 0

$75/mo even your monthly traffic went down less than that, still keep charging you $75/mo, we have been over charged about $1000 now, dishonesty company, not recommended. No response, only after I cancel it then reach out to us, enough said. Does not have good exit intent popup.

PLEASE READ IF YOU ARE CONSIDERING PRIVY I would love to give this app a higher rating. The app itself works well. So kudos to the developers. It has done what I wanted. My issue is CUSTOMER SERVICE. I run 4 shopify stores, 3 of which were using Privy. On BLACK FRIDAY, 2 out of our 3 stores were shut down WITHOUT NOTIFICATION. We only received a message saying "You've hit your monthly traffic limit. We're reaching out to let you know you've reached your 5,000 pageview limit for this month.* This means that all of your campaigns have been paused, and are no longer collecting email addresses or driving sales for your online store. Your pageview counter will reset at the beginning of the next calendar month. To ensure your campaigns stay active going forward, click this link to upgrade your account." This was the only email from them which went into my "other" or unfocused email. No warning beforehand. I received an email from them on November 23, 2019 that tells me my campaign results which states only 2 signups, no redemptions. No mention that I was anywhere close to the 5000 page threshold. (Here is another opportunity for Privy to let customers know that they are approaching their limits.) Please let me state that I don't have an issue paying for a product that works. My issues are that when I questioned the calculations on a brand new store, they dismissed me and gave me only a pat answer that we calculate differently. This answer was given to me 3 times each time I reached out. I asked for someone to contact me to discuss what had happened and I heard from no one. I also take issue with that fact that we were shut down without notification on one of the busiest sales days of the year. Here is what Privy told us we had: Store 1 (which has 200-300 visitors per day) - 5300 page views Store 2 (0-15 visitors per day) - 5200 page views Please note that this is buried under the setting tab. Store 2 campaign window (by Privy) 439 views on the ONLY campaign running. Not sure how that extrapolates to 5200 page views. Google analytics said store 2 only had 1800 page views for the entire month. (not unique page views) so that is a 300% markup. Privy was not running for that entire month on Store 2. I can understand differences from Google analytics but not that substantial. Google analytics also is not using their numbers to get payment from me. I have made some suggestions to hopefully help other people that I hope that Privy takes into account: • I would suggest that you provide a meter on the front page (not buried under settings) that tell people how many page views that they have had. Show a progress bar to let them know if they are getting close. That way when they are going in to set up or adjust campaigns they will see it. • I would also suggest from a customer service perspective, send out warning emails at perhaps an 80% threshold to customers when they are getting close so that they don’t get shut down during a major sales day. • Alternatively or preferably in addition to the above email, have a pop up on Shopify that warns people. (Your shut down email went into my “unfocused” and on a busy day operating a store, that message would possibly go unnoticed. ) I would also ask that on the busiest sales day of the year that you NOT shut down customers without warning. We didn't notice right away and we were spending a significant amount of money on Facebook, Instagram and Google advertising in order to get sales and to build our email lists. Our advertisements said, "sign up to get a discount" We lost sales because the signup option was not there for them. This was not a good experience for us and we are actively looking for another app that will replace this. I will reiterate that the app itself works well. I will also reiterate that I don't mind and do pay for apps to help build our stores. It is the CUSTOMER SERVICE that was the issue. I am writing this review so that others will not get caught the way that we did and lose sales because Privy "pauses" your campaigns on your busiest sales day and holds you hostage until you pay. And when questioned on their analytics, they did not answer in any way that would make sense for Store 2. Please be aware of this before using.

Je m'attendais a mieux. J'essaye encore de comprendre certaine chose. Exemple mail client envoyer a 8h toujours aucun mail livré. ATTENTION! J'ai supprimé l'application depuis plusieurs mois. Mais je m'apperçois que privy me débit 10€ par mois. Pour une application que je n'utilise pas et une option que je n'ai jamais utiliser (panier abandonné).

We have not been able to get in contact with support for over 4 weeks. We have sent over 8 emails. They have reached out themselves to possibly take over our email marketing and not just the current pop up plan. But there has been no response. It is highly disappointing to pay so much and not receive any support!

Buyer Beware, Privy is a very hokey email platform. #1. Privy will not clean your list or remove bounces or unsubscribes . #2. They won't tell you any of the names that bounce, you have to manually copy each bounce you get from the IPS and remove each nam manually . #3 Our emails literally showed up in our customer's inbox in GREEK because their system fonts are not universally accepted. To top it off extremely poor tech support. These guys are not ready for prime time by any stretch of the imagination.

I just start so i dont know if the result will be good. I'm looking for the spin to win on privy. I can't find it

We are a new company doing all that we can, including spending tens of thousands of dollars at exhibitions trying to develop our mailing list only for privy to tell us that we cant upload and use most of our list because they are "role" emails. Tried to explain that business owners (who is my target audience) always give out their business email. . . . PRIVY: no response

way to expensive and algorithm is flawed. with shopify not counting pageviews I have 0 way of knowing how accurate your algorithm is that you use and have to trust you blindly. Not a smart business practice. With not even 4k visitors for this month you claim I have to be on the 50k page view plan I find it impossible to believe I reach 50k pageviews. Not to mention you cant honestly say if your algorithm counts you yourself viewing your own page thus penalizing you and using your algorithm means it counts viewers who may just enjoy looking at your products and never intending to buy thus penalizing you again . A very flawed system with so many competitor apps out there charging far less and working just as well and better. Customer service couldn't provide proof of pageviews when I brought up this concern and just linked articles about how they count it which doesnt help prove that you're an honest company. They did offer a 30% discount for 3 months which still makes the app too expensive for the traffic I truly get and number of sales I get. I will be contacting shopify to see if they can provide any proof of pageviews to compare it to your data you claim to have.

I started using Privy at around the point they changed their pricing scheme, so I was able to view their previous pricing model and the newest model. I think their core service of popups is pretty good. But I was disappointed to find that 2 completely separate stores I run, that are not related to each other, were merged together for the monthly views. So I am at the point where the Privy app is disabled on both stores unless I pay their fees. So if one store has lots of views, but another doesn't have much at all, both stores Privy popups won't work. I have already done a live call with one of their staff where they hoped to show me the additional value Privy offers if I were to use their subscription service. But I do not think that minor features like more audience targeting is what I need. And I don't think it's worth paying $20-40+ monthly subscriptions for. Will be looking for other popup services in the meantime and transitioning away from Privy. I'd come back if they changed their pricing model back to what it was before.

I was looking for an alternative to Mailchimp for sending mass newsletters. And I spent two days trying to send the first campaign with Privy Newsletters. A total nightmare! 1- Unable to upload photos to its newsletters template, the workaround would be copy&paste the link of the photo to it; 2- Test email won't work; 3- When sending emails got this error massage "Segment cannot be empty. Please adjust your filters." even when using send to All Contacts... I haven't tried others functions yet but this buggy app I have no confidence at all!

cant review haven't used it yet. grehtrhrhjnyjntjuykyukhtrwhtrjytwjnytjytjytejmytejmytekjytekytekytek

11/11/19 Updated: Cancelled today...they still have not fixed the de-duplication issue. Began using Klaviyo...way more full featured and cheaper too! Bye, Privy! ***** 10/10/19 Reply to Developer Comment: I would have left this alone but it is not cool to publicly tell a complete lie and say you don't have to MANUALLY de-duplicate your list...you absolutely do. As of today (Oct. 10 2019) this is what your Support team (Andy) had to say about the fact that your system doesn't automatically deduplicate emails that have different casing ([email protected] vs. [email protected])... "I checked internally and we are actively working on this now. The only update I can provide is: We're in a difficult situation where we need to determine how to make this change for all existing contacts across all business accounts. if there are duplicates how to fix them. - What if one of them is unsubscribed and the other is mailable? - How will this handle GDPR compliance in the context of duplicate customers for different businesses, or archived businesses? - Do we default to unsubscribing these? There's a lot of complications that play into this issue, im happy to provide you with an update when this have some movement on it" But don't take my word for it...before you use this product test if it allows emails with different casing to be created. You will see that Privy is not ready for prime time when it comes to email marketing. **** Original Review: It's really too bad that I can't give the a higher rating as I'd love to. I really like the app and the customer service and easy integration. BUT...they have one giant Achilles Heel. Their system allows for the same email address with different title cases to create duplicate records (e.g., [email protected] and [email protected] will create SEPARATE contacts) so you end up sending multiples to people all the time. You have to deduplicate your lists MANUALLY! The worst part is that they have known about this issue for months and have still not fixed it. De-duplication is the most fundamental feature of any email marketing program...it's staggering to me that they have let this go on for so long with no fix and have not even communicated the issue to their customers. Ask them about it before you sign up!