All reviews

Rating Breakdown

  • 5
    76% (18,857 ratings)
  • 4
    17% (4,168 ratings)
  • 3
    5% (1,165 ratings)
  • 2
    1% (309 ratings)
  • 1
    2% (474 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 9, 2024

Carley is the absolutely BEST Privy support manager I ever worked with. She is on top of her game and is willing to get in the "weeds" to solve problems. She is truly an asset to Privy.

Using app

About 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

March 4, 2024

I have been very pleased with the Privy service over the last couple of years. But I especially LOVE my CSM (customer success manager). He is so helpful and is always my cheerleader.

Using app

Over 6 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 29, 2024

Amazing experience! Support were so helpful, and really kind, given I was responsible for the issue! So impressed at how quickly my issue was resolved, and the communication was top notch!

Using app

Over 3 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 21, 2024

Henry @ Privy is exceptional and is extremely supportive. I've experienced a few instances where I ran into a roadblock during our company's migration from our legacy platform to Shopify, to which Henry helped solved in the nick of time. The service itself is easy to implement and data tracking is easy pull.

Store

On, Inc

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Privy has offered a great personable experience. They have helped every step of the way in my email marketing journey and have always gotten back to me in a timely manner, which I find invaluable.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2024

My experience is ALWAYS AMAZING especially with Jose :) He is always very helpful and and more than eager to assist me in my problem solving! Keep up the great work!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2024

"Working with Henry from Privy has been exceptional in optimizing my Privy account. Before our first call, I wasn't utilizing many options, but after his guidance, things took a positive turn. Privy offers fantastic features allowing you to enhance customer interactions without being intrusive. Highly recommended!"

Store

iAMMI

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 5, 2024

Henry from Privy has been phenomenal when it comes to optimising my privy account. I wasn't using a lot of the options available until our first call and Boom! things started to go up from there. There is a lot you can do with Privy and it has some great features that will help you optimise your customer contact points while being non-intrusive.

Store

JULAHAS

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 3, 2024

Privy has been a fantastic benefit to our business in systemising and automating a large portion of our email marketing. Whenever I need help my account manager Carley is always able to assist me in a quick manner. We will be continuing with privy throughout the coming year and look forward to driving more sales to our business!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2023

Great customer service!

Using app

About 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 22, 2023

love it! best customer service ever, test out a few email SMS app, by far this is still the best.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

thank you karol for your assistance!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2023

I love the app, it's easy to use and every campaign I recive sales from it.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 7, 2023

The more I stick with the app, the more I find new ways to use it. So many features, I feel like I discover something new all the time. I now have several automated email series working at once. And the data provided by Privy let's me know if I'm on the right track. Recently set up a few landing pages for my FB ads, quick and easy. Super easy to copy and edit last week's Friday Flash Sale email, and Privy identifies engaged subscribers to send them to. Projects can be as simple or complex as you wish. Highly recommend.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Very easy to set up and use. I don't have the money for a dedicated person to do my advertising, which means it falls upon me. I can sit down, pull a few products in from my Shopify store, add some fun backgrounds, fill in the text and I'm done. Quick and easy mailers. I also set up a pop up on the website that has brought in an additional $2k just in the first week or so. Great product.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

"Office Hours" was very productive! It is so much more efficient talking with a person one on one. Dan gave me great advice and followed up with an email with all of the notes from our meeting. This was incredibly helpful as I referred to the notes to implement a few social media improvements and automations. Thank you!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Awesome app with great customer support.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 4, 2023

Easy to set up, great customer support, and enough features to support a modern business. I especially like the built-in conditionals offering fine-grain control over where the popups get displayed throughout our site. A+

Using app

Almost 7 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

I am having a problem with bots adding emails to my Privy sign up forms and customer service was excellent. They deleted bad emails for me and gave instructions hope to prevent it in the future. Highly recommend Privy for its' function, pricing and now customer service.

Using app

About 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2023

Very easy to use and when I do need some help they are very responsive.

Using app

About 1 year

Total reviews

1

Average rating

5.0