All reviews

Rating Breakdown

  • 5
    75% (3,115 ratings)
  • 4
    15% (606 ratings)
  • 3
    5% (190 ratings)
  • 2
    2% (87 ratings)
  • 1
    4% (176 ratings)

Reviews with Text

  • 100% (4,170)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 4, 2025

I received great service from Jose M. today. Super impressed with how he helped me. Thanks!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2024

Jose was very helpful and answered every question quickly and completely. I appreciate all the help that was given to support my business.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2024

Privy have good customer service.

Using app

25 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 17, 2024

I really appreciate Privy's support and help

Store

Hycline

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2024

Privy really changed my store. I used to have marketing apps in the past but none of them really leaved up to deliver what I wanted. After downloading Privy, my email subscribers went up which allow up to increase my conversion up to 12%. This app is an all in one app. You name it, everything in one. 5/5

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 11, 2024

Amazing customer service! I was having an issue with an automated email being sent and Jose was able to fix the problem almost instantly. We have been using Privy for nearly two years and each time I run into a small hiccup it is fixed quickly and properly.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2024

Great customer service! Karol was super helpful and went extra miles to help me improve my exit offer along with solving sync issues. Thank you!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 9, 2024

i have been using this app for many years and the customer service is excellent! They help with any issues i had and follow up to see if everything is working fine. I am very happy with this app and their customer service!

Using app

Over 2 years

Total reviews

10

Average rating

5.0

5 / 5 Share

April 8, 2024

It has increased email deliverability, and I am happy with the customer service I receive any time I have a challenge. Highly recommend.

Store

Mylani

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 21, 2025

Top

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2024

The support team is amazing! Always helpful. Such a blessings!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2024

I just had a great experience with Karol, a member of the support team, she was pro-active, really helpful and felt like she genuinely cared and wanted to help. I never write reviews, but this level of service made it a must. Thanks Karol!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2024

Amazing experience with Karol

Using app

Over 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 18, 2024

Privy has generated me over $30k in the last 6 months alone. Customer service is top notch. Would recommend to anyone!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2024

Honestly the best customer support I have received in a long time. Jose was very attentive and quick to solve my problems.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2024

Highly recommend Privy! Always helpful for a 24 yr old college student still learning and a newbie to the online store. Thank you Privy and thank you Shopify for having a Privy app. LOVE LOVE LOVE-Jose was so helpful stayed with me for almost an hour and answered and stayed with all of my questions. It's been a great day today-this is what the world needs today t have some kind of relationship with others (even the little ones) great way to reach out. "Do unto others what you want others to do unto you"-this is what I call-"the ALOHA".

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2024

Je viens de souscrire ! Ca m'a l'air top pour convertir plus ! Le Chat est super ! Merci beaucoup a Karol qui a été vraiment extraordinaire avec moi !

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2024

I'm a 1st time user and customer service rep Jose was amazing! If this is an indication of the Privy customer service, I'm very glad to be part of it.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

March 13, 2024

Customer service has been very helpful in our on boarding process. I was having some issues with my list after sending out our first newsletter and they helped me resolve it quickly.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2024

Carley is the absolutely BEST Privy support manager I ever worked with. She is on top of her game and is willing to get in the "weeds" to solve problems. She is truly an asset to Privy.

Using app

About 1 year

Total reviews

8

Average rating

4.5