All reviews

Rating Breakdown

  • 5
    75% (3,181 ratings)
  • 4
    14% (612 ratings)
  • 3
    5% (195 ratings)
  • 2
    2% (88 ratings)
  • 1
    4% (176 ratings)

Reviews with Text

  • 100% (4,248)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 3, 2019

Very simple & easy to use. Has a lot of different customisation which is very good. Hopefully it will get us more subscribers!

Store

HiK9

Using app

41 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the review! If you need any help don't hesitate to reach out to our support team at [email protected] or check out our help docs at help.privy.com

5 / 5 Share

Oct. 2, 2019

We use Privy to get more email newsletter subscribers. It's working great so far. We are fans! You will not be disappointed with the great layout and ease of use.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

2 / 5 Share

Oct. 2, 2019

I loved this app, until they started the most ridiculous pricing system. Somehow pricing has gone from $24/month to $70/pm. I will be uninstalling it now. Not so great if you're a small business hoping to grow

Using app

Over 2 years

Total reviews

1

Average rating

2.0

5 / 5 Share

Oct. 1, 2019

Pretty easy to set up and then I never thought about it again. It just keeps on working :) Glad to have found this add on! Perfect for integrating with zapier and Infusionsoft.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 1, 2019

Going to prove this app, hopes this works as the good reviews say it, I tryng to find a good and easy to use app.

Using app

24 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 7, 2019

Very easy to set up despite not being very tech savvy. Helpful guides to figure everything out and able to get a demo along with a trial!! Nothing to lose by downloading and installing.

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 1, 2019

Incredibly easy to use to get new shoppers attention. I appreciate the step by step instructions. Cannot wait to learn more!

Using app

7 minutes

Total reviews

1

Average rating

5.0

3 / 5 Share

Sept. 30, 2019

the app is good but I am just so annoyed by their review requests every few seconds. I pay for it, let me get to work ... ?!

Using app

About 4 hours

Total reviews

1

Average rating

3.0

5 / 5 Share

Sept. 30, 2019

very good app. easy to use, not sure if it's functioning yet. wait to see. why do I have to put 100 characters to submit review???? why do I have to put 100 characters to submit review???? why do I have to put 100 characters to submit review????

Using app

About 11 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review! As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training (I think the 100 character requirement is a shopify thing, sorry!)

5 / 5 Share

Sept. 29, 2019

I have used this app in previous stores and it is my #1 client recommended site as well. Highly recommend.

Using app

2 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We love hearing that, thanks! If you need any help don't hesitate to reach out to our support team at [email protected] or check out our help docs at help.privy.com

5 / 5 Share

Sept. 28, 2019

It is very good app but paid *sad* It is very good app but paid *sad* It is very good app but paid *sad* It is very good app but paid *sad*

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! Privy's on site display tools (e.g., pop ups, banners, bars, etc.) are free for up to 5000 page views/month.

1 / 5 Share

Sept. 27, 2019

way to expensive and algorithm is flawed. with shopify not counting pageviews I have 0 way of knowing how accurate your algorithm is that you use and have to trust you blindly. Not a smart business practice. With not even 4k visitors for this month you claim I have to be on the 50k page view plan I find it impossible to believe I reach 50k pageviews. Not to mention you cant honestly say if your algorithm counts you yourself viewing your own page thus penalizing you and using your algorithm means it counts viewers who may just enjoy looking at your products and never intending to buy thus penalizing you again . A very flawed system with so many competitor apps out there charging far less and working just as well and better. Customer service couldn't provide proof of pageviews when I brought up this concern and just linked articles about how they count it which doesnt help prove that you're an honest company. They did offer a 30% discount for 3 months which still makes the app too expensive for the traffic I truly get and number of sales I get. I will be contacting shopify to see if they can provide any proof of pageviews to compare it to your data you claim to have.

Using app

16 days

Total reviews

7

Average rating

3.3

5 / 5 Share

Sept. 27, 2019

I used this app to help me get more traffic. Wasn't too bad getting set up but could have had better step by step information.

Using app

3 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the feedback! We actually have lots of tutorials at privy.com/tutorials and offer live training to new users on a weekly basis. Check it out here! https://www.privy.com/training

4 / 5 Share

Sept. 26, 2019

very user friendly and simple to use. Harder to understand the billing and which package to select though.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for the review and feedback! If you need any help don't hesitate to reach out to our support team at [email protected] or check out our help docs at help.privy.com

5 / 5 Share

Sept. 26, 2019

too many sellers use it,so I will have a try too.too many sellers use it,so I will have a try too.

Using app

11 months

Total reviews

13

Average rating

5.0

Developer Reply

Thanks for the review! As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

1 / 5 Share

Sept. 26, 2019

I started using Privy at around the point they changed their pricing scheme, so I was able to view their previous pricing model and the newest model. I think their core service of popups is pretty good. But I was disappointed to find that 2 completely separate stores I run, that are not related to each other, were merged together for the monthly views. So I am at the point where the Privy app is disabled on both stores unless I pay their fees. So if one store has lots of views, but another doesn't have much at all, both stores Privy popups won't work. I have already done a live call with one of their staff where they hoped to show me the additional value Privy offers if I were to use their subscription service. But I do not think that minor features like more audience targeting is what I need. And I don't think it's worth paying $20-40+ monthly subscriptions for. Will be looking for other popup services in the meantime and transitioning away from Privy. I'd come back if they changed their pricing model back to what it was before.

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at [email protected] and we'll put you in touch with the right people.

5 / 5 Share

Sept. 25, 2019

Easy way to capture emails and promote sales! Easy to use app. Design options for promotions and pop ups are great and easy to create!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2019

Great popup features, tested several apps, Privy was best for my purposes with more advanced options. https://bada-bean.com

Using app

11 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Sept. 24, 2019

Easy to use and it does what it promises. So far, so good.

Using app

About 10 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the review! If you need any help don't hesitate to reach out to our support team at [email protected] or check out our help docs at help.privy.com

2 / 5 Share

Sept. 24, 2019

Can't comment much about the app, but was getting a lot of emails suggesting I book a call so they could run me through the tool. Blocked off precious time in the calendar only to have no one call me, and no one respond to the emails I sent. Not impressed.

Using app

24 days

Total reviews

7

Average rating

3.4

Developer Reply

Hi there, I'm sorry for the mix-up here. A member of our team has reached out via phone and email. If you have any further trouble getting in touch or if you have any questions at all, please don't hesitate to reach out to us at [email protected]